Paul the maintenance man was amazing today! His response times are so quick and he was so helpful when waiting for the electrician !!
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
私はMuskan Kohliさんに担当して頂きました。 終始丁寧なご対応で、わからないことを質問するとすぐにレスポンスを頂けました。 また私の希望する条件のaccommodationをいくつも提案していただき、納得の行く滞在先を見つけることができました。 翻訳機を使いながら拙い英語でやりとりしましたが、最高のサービスを受けることができました！ I was assigned to... Se mer
Företaget har svarat
9:33 student.com Cuéntanos más sobre tu experiencia... Lee nuestras Directrices de Uso para autores de opinión se puso en contacto rápidamente con migo para ofrecerme varias opciones según nuestr... Se mer
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I’ve had an amazing experience living at Waterways Loughborough! Tomorrow marks my last day, and I want to extend a huge thanks to Dinesh Karthick and the team at Unite Students for all their suppo... Se mer
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Företagsinformation
Om Student.com
Skrivet av företaget
Student.com - Find your perfect home
Skrivet av företaget
- We are here to help you find your perfect home away from home at university.
- With over 1.25 million student beds listed in 500+cities and over 135 countries, we are here to find your student accommodation no matter where you want to study.
No Hidden Fees, No Charges
Here to help you every step of the way
No hidden fees, no charges, Student.com provides a totally free service to help you every step of the way when booking your student accommodation.
Kontaktuppgifter
124 City Road, EC1V 2NX, London, Storbritannien
- 0800 652 4582
- contact@student.com
- student.com
4,7
Utmärkt
3 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Thank you so much Suzi for your quick…
Thank you so much Suzi for your quick responses and competent support. Your help was clear, efficient, and truly appreciated. It made a real difference and helped me feel more confident moving forward.
I’m very grateful for your time and professionalism.
17 maj 2025
Omdöme utan inbjudan
Svar från Student.com
Thank you so much for your kind words! We’re delighted to hear that Suzi’s support made a real difference in your experience. Providing clear, efficient, and professional assistance is exactly what we aim for, and your feedback means a lot.
We’ll be sure to pass along your appreciation to Suzi. If you need anything else as you move forward, don’t hesitate to reach out — we’re always here to help!
They are very supportive and respond…
They are very supportive and respond quickly. They tried to solve the problem and offered alternatives. They are so kind! I am happy with phone conversation and what'sapp comunucation.
Thank you....
16 maj 2025
Omdöme utan inbjudan
Svar från Student.com
Thank you so much for your kind feedback! We’re really glad to hear that you had a positive experience with our team and that you felt supported through both phone and WhatsApp communication. It’s great to know that we were able to offer helpful alternatives and quick responses.
If you need anything else, please don’t hesitate to reach out. We’re always here to help!
Suzi thankyou for the help .fast…
Suzi thankyou for the help .fast response and good advice
15 maj 2025
Omdöme utan inbjudan
Svar från Student.com
Thank you for your kind words! We’re glad to hear that you were provided with fast responses and good advice. Your satisfaction is our priority, and we’ll make sure to pass along your appreciation. If you need any further assistance, feel free to reach out.
Good Customer Service
The person I was in touch with gave me prompt feedback.
13 maj 2025
Omdöme utan inbjudan
Svar från Student.com
Thank you for your feedback! We’re glad to hear that you received prompt responses from our team. If you need any further assistance, feel free to reach out.
platform might be a potential scam !
I find it hard to believe that this platform actually offers real apartments. I signed up and tried to add one of the listings to my wishlist, but instead, the system automatically booked a completely different apartment for me — one I didn’t choose and cannot cancel.
I’ve tried contacting their customer service by phone, but the line is always unavailable. Their response to emails is also extremely slow. I’m still waiting for someone to get back to me to cancel the booking and delete my profile.
10 april 2025
Omdöme utan inbjudan
Svar från Student.com
We’re truly sorry to hear about your experience and understand how frustrating this situation must be. This is not the level of service we strive to provide, and we appreciate you bringing this to our attention.
Booking the wrong accommodation due to a system error is certainly not acceptable, and we want to ensure this issue is resolved as quickly as possible and understand what has created this issue. We are actively looking into why this happened and will work with you to rectify the situation.
We have also noted your feedback regarding slow responses and difficulty reaching customer service. we are committed to improving our support channels to better assist our users.
Please reach out to us again with your booking details, and we will prioritize resolving your issue, including canceling the incorrect booking and assisting with any account concerns. we will make every effort to resolve this as soon as possible.
Sir Kartik
Sir Kartik, you helped me a lot. Thank you sir, your work is very good.
Nice 👌
12 april 2025
Omdöme utan inbjudan
Svar från Student.com
Thank you so much for your kind words! 🙏
We’re really happy to hear that Dinesh was able to support you and make the process easier. We’ll be sure to pass your appreciation along to him — he’ll be glad to know his efforts made a difference.
Wishing you all the best in your new accommodation and your journey ahead!
Thanks
Just wanted to say a thank you for agreeing services
- **Quick response** ⏱️
- **Super friendly** 😊
You made everything easy
Thanks again!
Ahmed Shimas
7 april 2025
Omdöme utan inbjudan
Svar från Student.com
Thank you so much, Ahmed, for your kind words! 😊
We’re really glad to hear that you had a smooth and easy experience — that’s exactly what we aim for. Your appreciation means a lot to the team, and we’re always here if you need support in the future.
Wishing you the very best in your new accommodation and studies!
Great Support
Dear Team,
I am writing to express my heartfelt gratitude for the exceptional support I received regarding an issue with my son's dorm reservation. Despite the unexpected cancellation of the reservation after payment, your team, particularly Dinesh Karthik, the Global Assistance Manager, provided exemplary assistance.
Dinesh's dedication, patience, and diligence in finding alternative accommodations and transferring the paid amount to the new reservation were truly commendable. Their unwavering support and understanding throughout this challenging process were immensely reassuring.
Please extend my sincere thanks to Dinesh for their outstanding service. I deeply appreciate the effort and care that went into resolving the issue.
Thank you once again for the exceptional assistance.
Warm regards,
Sherif Hafez
Rating: 5/5 stars
1 april 2025
Omdöme utan inbjudan
Svar från Student.com
Thank you so much for your kind and thoughtful message. We’re truly grateful to hear that Dinesh Karthik was able to provide the support and reassurance you needed during what must have been a very stressful situation. Ensuring that families feel supported and cared for is a top priority for us, and we’re so pleased that Dinesh’s dedication and professionalism made a difference in your experience.
We will absolutely pass along your heartfelt thanks to Dinesh and the wider team. If there’s anything more we can do for you or your son moving forward, please don’t hesitate to reach out. Wishing him all the best in his studies and his new accommodation!
El gerente nos estafó
El gerente nos estafó. Cuando llegamos el piso estaba sucísimo, el microondas no funcionaba y las cazuelas y sartenes completamente inservibles. Una chica que llegó a la vez que nosotros, reclamó que hacía falta nuevo menaje. Al de dos semanas el gerente entró (tiene llave de tu piso ) por la mañana temprano, despertándonos y montándonos una bronca, y nos echó del piso, quedándose con los gastos de gestión (que es más de una mensualidad), el importe del primer mes y la fianza y, lo que es peor, dejándonos en la calle. Mucho cuidado con esta gente.
10 oktober 2024
Omdöme utan inbjudan
Svar från Student.com
Thank you for sharing your experience. We’re truly sorry to hear that you went through such a difficult and upsetting situation. What you’ve described does not reflect the standards we aim to uphold at Student.com.
We take any reports of misconduct from accommodation providers very seriously and would like to investigate this matter further. Please note that Student.com does not directly manage the properties but acts as a platform to connect students with verified accommodation providers. However, when issues like this are brought to our attention, we do our best to mediate and work toward a fair resolution.
It’s unfortunate that we weren’t informed of this situation prior to this event, as we could have stepped in to support you engaging with the landlord at the time. For reference, all booking payments made through Student.com are passed directly to the accommodation provider, who is responsible for managing tenancy conditions and deposit returns.
We would like to look into your case further, please reach out to us directly so we can understand more and help you directly. We’re here to support you and ensure your concerns are properly addressed.
They are scam artists
They are scam artists! Don't trust them one bit, especially the ratings that they have received. Its all fake. I did my masters in Germany in 2024 and I booked my accommodation through student.com. Initially, a company called Flyhomes will reach out to you. They have a bunch of useless folks who will give you details and instructions regarding the accomodation, including screenshots. Those screenshots are photoshopped pics and do not resemble the actual apartment in any way. Then, they will keep forwarding you to different people, eventually telling you to make the payment through student.com. Once you make the payment, they will tell you to go to Insiderapartments which has offices in Delhi and Berlin. When you reach there, they will give you the key to go and check the apartment. The apartment is so bad that there will be cockroaches running on the floor, no Wifi, no kitchen, uncleaned sheets and not even a proper toilet with privacy. There are no closed rooms, just shower curtains, similar to the setup of a prison. So, obviously, I wasnt going to live there. I returned the keys and found another accommodation. 6 months later they will contact you and ask you to return the keys because they have no documentation of anything and they wont return your deposit that you paid through student.com. Even if you call them, text them or visit in person, they wont return your deposit. Eventually, when I got a response, they told I should contact student.com for the deposit. When I did contact student.com, initially they were really sweet but then a week later, they sent me an email saying they can't return the deposit because Insiderapartments is no longer a partner of theirs. It's quite natural for a person to get angry at this point so I did vent my frustration. There were two people with whom I was in contact, Chandana and Dinesh. Dinesh seems to be the manager of Chandana. As soon as you get angry, this manager Dinesh will call you and lecture you saying that he wont tolerate anyone getting angry at his team and this is not the way to respond to people and they are working on it. Its been 6 months again and I still haven't heard back from them. If you go to Berlin, you will see other people fighting with Insiderapartment employees who have also booked the accommodation through student.com.
25 april 2024
Omdöme utan inbjudan
Svar från Student.com
We take all customer experiences seriously and appreciate you sharing your concerns. We understand how frustrating this situation must be, and we regret any difficulties you have encountered.
We want to clarify that we do not condone any misleading practices and strive to work with reputable accommodation providers to ensure a smooth experience for students. If there were issues with the property or deposit, we would have worked to mediate between all parties involved at the time of your booking.
We continue to try and work with you to support a positive resolution and encourage you to reach back out so we can assist further. As a standard practice, all deposits processed by Student.com are passed immediately to the landlord to confirm bookings and are then released by the landlord at the end of tenancies. we would like to continue to assist you in resolving this matter, please get in touch with us directly as we remain committed to addressing any valid concerns as best as we can.
Bait & switch
Bait & switch tactics, unresponsiveness after payment. This is how they conduct business - STAY AWAY.
1 september 2024
Omdöme utan inbjudan
Svar från Student.com
9.12.25
We’re sorry to hear about your experience and appreciate you sharing your concerns. We take feedback like this incredibly seriously and are committed to addressing any issues that arise.
If you’ve encountered any problems with your booking, we’d be happy to look into it and assist you in resolving the matter. Please reach out to us directly so we can help you resolve the matter to your satisfaction.
13.2.25
We have reached out to get more information from you regarding your concerns, but we have not received a response. Please know that we take all customer experiences very seriously and are here to support you in finding a satisfactory resolution. If you’d like to discuss this further, we encourage you to reach out so we can assist you.
Ensuit
I live in an ensuit with 7 people, all fine, but the view outside the window is very bad, no scenery and any sunlight. So be careful about that.
11 november 2024
Omdöme utan inbjudan
Svar från Student.com
Thank you for sharing your experience and for the helpful advice! Living with others can be enjoyable, but we understand how important it is to have more of a view and sunlight.
If there’s anything else we can assist you with, feel free to reach out. We appreciate your feedback and hope you continue to have a positive experience in your current space.
Nothing to complain.
Kiaraa made my reservation process easy.
It was easy, and surprisingly simple.
Would use Student.com it again.
22 oktober 2024
Omdöme utan inbjudan
Svar från Student.com
Thank you for sharing your experience! We’re delighted to hear that Kiara made the reservation process easy and straightforward for you. It’s great to know that you found using Student.com simple and enjoyable.
If you ever need assistance again in the future, we’ll be here to help. Wishing you all the best in your new accommodation!
Quick and Helpful Booking Process
I'd like to thank Priyanka for being so helpful and quick with my booking process. I had noticed that other student accommodation based websites tend to not reply as fast as Priyanka did with me. This made it much easier for me to secure a place before I start my journey within the University of Liverpool.
26 september 2024
Omdöme utan inbjudan
Svar från Student.com
Thank you for your wonderful feedback! We’re thrilled to hear that Priyanka was able to assist you so efficiently and promptly, making your booking process much smoother. It’s fantastic that she helped you secure your accommodation quickly, especially as you prepare to start your journey at the University of Liverpool.
If you need any further assistance or have more questions in the future, please don’t hesitate to reach out. We’re here to help and wish you the best of luck with your studies!
Our booking experience was FANTASTIC
Our booking experience was FANTASTIC. It was smooth sailing from the beginning to the end of the process. Not to mention, the mediator/agent for our booking, Sunil Sam, was really helpful towards our accomodation booking. It is really a pleasure working with him and being able to stay in such a great property.
20 september 2024
Omdöme utan inbjudan
Svar från Student.com
Thank you so much for your wonderful feedback! We’re thrilled to hear that your booking experience was fantastic and that everything went smoothly. It’s great to know that Sunil provided helpful assistance throughout the process and helped secure such a great property for you.
If you need any further assistance or have more questions in the future, don’t hesitate to reach out. We’re always here to help, and we wish you the best in your new accommodation!
Keira helped me a lot throughout the…
Keira helped me a lot throughout the journey of getting an accommodation
20 september 2024
Omdöme utan inbjudan
Svar från Student.com
Thank you for your feedback! We’re so glad to hear that Kiara was able to help you throughout your accommodation journey. If you have any more questions or need assistance in the future, feel free to reach out. We’re here to help, and we wish you a fantastic stay at your new accommodation!
Chandana was truly amazing
Chandana was truly amazing! I just moved from Brazil to London, and she found the perfect apartment for me on the first day. She helped with everything and gave great advice to guide my decision. Thanks to her, I was able to choose the perfect apartment. Kind, patient, and very quick to respond, she was dedicated to the mission from the start and did everything she could to help. The service is awesome—student.com made my experience fun. The only downside is the website; it's hard to tell if properties are available for your preferred time and needs. It's so confusing. But after you got the chance to talk with someone, is amazing
17 september 2024
Omdöme utan inbjudan
Svar från Student.com
Thank you for sharing your experience! We’re thrilled to hear that Chandana was able to assist you in finding the perfect apartment so quickly after your move from Brazil to London. It’s wonderful to know that she provided such dedicated support, helping guide your decision with kindness, patience, and quick responses.
We appreciate your feedback regarding the website’s navigation, and we’re always working to improve the user experience. Your input helps us make those improvements, and we’re glad that once you connected with Chandana, everything became smooth and enjoyable.
If you need any further assistance or have more questions in the future, don’t hesitate to reach out. We’re here to help!
I am deeply grateful to Kiarra of…
I am deeply grateful to Kiarra of Student.com for her assistance in securing housing and negotiating my contract. She is both intelligent and compassionate, and with her assistance, I was able to secure my accommodation within two hours. That is quite pleasant.
14 september 2024
Omdöme utan inbjudan
Svar från Student.com
Thank you for sharing your wonderful experience! We’re delighted to hear that Kiara provided such outstanding assistance. We are delighted that you were able to find accommodation so quickly. If you need any further help or have more questions in the future, don’t hesitate to reach out. We’re always here for you!
I’ve had an amazing experience living…
I’ve had an amazing experience living at Waterways Loughborough! Tomorrow marks my last day, and I want to extend a huge thanks to Dinesh Karthick and the team at Unite Students for all their support throughout my stay.
This has truly been the best place I’ve lived, and I’ve learned so much during my time here. I’m incredibly grateful for how positive and smooth the entire experience has been. Highly recommend!
13 september 2024
Omdöme utan inbjudan
Svar från Student.com
Thank you so much for sharing your wonderful experience at Waterways Loughborough! We’re thrilled to hear that your stay was so positive and that Dinesh and the team at Unite Students provided you with the support you needed. It’s always rewarding to know that students feel at home and enjoy their time.
We wish you the best of luck in your future endeavors, and if you ever need any assistance with accommodation again, feel free to reach out. Highly appreciated, and thank you for recommending us!
Exemplary Customer Service
From the first point of contact until accommodation was secured, Chandana took personal responsibility of any stress and responded to questions and queries as soon as feasibly possible via text with full clarity, having reached out to providers for me if necessary. After securing a late placement opportunity, it wasn’t necessarily ideal to find accommodation at such short notice in the heart of London but Student.com and Chandana made it no trouble and after the process I can truly say you can really trust the customer service to deliver.
13 september 2024
Omdöme utan inbjudan
Svar från Student.com
Thank you for your thoughtful feedback! We’re so pleased to hear that Chandana was able to provide such dedicated and personalized service throughout your accommodation search. It’s wonderful to know that she helped ease any stress and made the process smooth, especially given the short notice and the challenge of finding a place in the heart of London.
Your trust in us means a lot, and we’re thrilled that we could help you secure your accommodation. If you need any further assistance in the future, don’t hesitate to reach out. Wishing you all the best in your new home!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.