Straight2You Omdömen 

121
TrustScore 4.5 av 5

4,7

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Ordered a pool, while going to build I soon realised it was missing the support legs. Contacted the company and I was swiftly offered a refund, received within a few days. Can’t fault company I will o... Se mer

Betygsatt 5 av 5 stjärnor

I purchased 2 x Barbie 'make your own dreamhouse' by bladez toys, they were on sale so as a collector I purchased one to build up and customise and one to keep in the box. I received regular em... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Excellent services, when I placed this order I panicked slightly because I hadn’t checked the company on Trust Pilot. I thought my order was going to come from far flung places lol. But no, I got... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I was pleased that the item arrived so promptly as it was a birthday present and came in time for the birthday. HOWEVER I made an order at the same time order S21412 and am still awaiting delivery!... Se mer

Företagsinformation

  1. Leksaksbutik
  2. Försäljare av campingutrustning
  3. Kanot- och kajakbutik
  4. Leksaksaffär

Skrivet av företaget

Here at Striaght2you we want too make sure our customers have the best experience possible. We aim to offer the best service, price and products online from a company that values their customer’s experience. With 15 years experience, we aim to stock trend led products with the addition of large license. Such as Peppa Pig, Paw Patrol & Harry Potter to name a few. We offer products for all ages and budgets with delivery all year round.


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

121 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(121)

33 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Promt service

From ease of ordering through to the delivery was all a very quick service.
Delivery driver very nice, friendly and polite.

12 augusti 2023
Betygsatt 1 av 5 stjärnor

You put the wrong price on the site

You put the wrong price on the site, I made the purchase then you cancelled and gave me the refund, I want my longboard for the price I paid!

7 augusti 2023
Logotyp för Straight2You

Svar från Straight2You

Hello, this was an error and I'm afraid there is no legal option to sell it to you at the price advertised. We are sorry you are disappointed with your purchase and did contact you to let you know. As you did not come back to us we processed the refund accordingly. Thank you.

Betygsatt 5 av 5 stjärnor

Dukdalf folding table

I purchased a Dukdalf folding table, the price was good, delivery was quick and I was informed at every stage, and the item was well packaged.

I had a couple of questions prior to ordering which were answered promptly by email.

31 juli 2023
Betygsatt 3 av 5 stjärnor

When the paddle board came it had dirty…

When the paddle board came it had dirty marks all on the top tried scrubbing it but it is not coming off

24 juli 2023
Logotyp för Straight2You

Svar från Straight2You

Hello, this sadly was a supplier issue with warehouse storage their side. We cannot open boxes to check contents but, as with any product issue like this, our supplier has always replaced any problem boards for a new one. I have checked and cannot see any correspondence regarding your order from. you letting us know, but if you contact us, we can get the supplier to replace it for you no problem. Thank you!

Betygsatt 4 av 5 stjärnor

Order came really quickly

Order came really quickly. However the colour of the product was not the same as the photos. Thankfully I didn’t mind but other people may do.
So I knocked 1 star off.

24 juni 2023
Betygsatt 5 av 5 stjärnor

I had an issue with delivery and the…

I had an issue with delivery and the item I received however they were very fast to resolve the problem and were great at keeping me informed of the next steps. Jordan in particular was very friendly and extremely helpful.

I would definitely recommend this company.

Great customer service.

21 juni 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

The wrong item was sent and therefore…

The wrong item was sent and therefore missed child's birthday.
S2Y offered fulled refund on return of incorrect item, which I have taken. Obviously I had to struggle through my child's birthday with a subsititue gift.

25 maj 2023
Logotyp för Straight2You

Svar från Straight2You

Hi Alex,

I am very sorry to hear this.

After checking your account and order, I am able to see our customer service team have tried to be in touch in regard to this query and providing a returns label.

I sincerely apologise for the inconvenience caused, once again.

Kind Regards,

Jordan

Betygsatt 1 av 5 stjärnor

Avoid

The item we brought for our son birthday came broken. No reply from them, had to use PayPal to get our money and they are now not responding to PayPal. I wouldn’t recommend these to anyone.

5 maj 2023
Logotyp för Straight2You

Svar från Straight2You

Hi Daniel,

I am very sorry to hear this.

After checking your account and order, I am able to see our customer service team have tried to be in touch in regard to this query and have provided further information on this matter.

I sincerely apologise for the inconvenience caused, once again.

Kind Regards,

Jordan

Betygsatt 1 av 5 stjärnor

Still waiting for the delivery….now…

Still waiting for the delivery….now more than a week

29 april 2023
Logotyp för Straight2You

Svar från Straight2You

Hi Diana,

Thank you for contacting us. As I can see from our delivery portal your package was delivered on the 3rd May 2023. If this is not the case, we're more than happy to assist further. Please feel free to contact us via Sales@straight2you.co.uk

Regards,

Jordan

Betygsatt 2 av 5 stjärnor

Iight doesn't work and something's…

Iight doesn't work and something's wrong with the items but not point to return even more expensive than the original price!! Disappointed ☹️

11 april 2023
Logotyp för Straight2You

Svar från Straight2You

Hi Margartia,

We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback.

Betygsatt 5 av 5 stjärnor

Purchased a last minute gift for my…

Purchased a last minute gift for my niece and rang them to ask if it could be shipped sooner.
They got the butterfly garden out the same day and I received it within 24 hours.
Great service. Will use again!

31 januari 2023
Omdöme utan inbjudan
Logotyp för Straight2You

Svar från Straight2You

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Betygsatt 1 av 5 stjärnor

Have to pay to return faulty goods

Had a toy helicopter arrive that didn't work contacted straight2you on there website and didn't get a response, so 5 days after I got in contact with klarna who i made the payment through and sent straight2you a email also. They finally got back in contact with me to send me instructions on returning item but I would have to pay postage and there is no clarification as to whether I would be reimburst once toy is proven to be faulty. I have sent a email asking this but yet again received no response 😑 its not fair that I should have to pay for postage on a item that doesn't work. I've decided I cannot be bothered to chase them anymore but leave my reviews on websites instead.

5 januari 2023
Omdöme utan inbjudan
Logotyp för Straight2You

Svar från Straight2You

Hi Maxine

We sincerely apologize for your negative experience with our customer service department. Here at Straight2you, customer satisfaction is of the utmost importance, and we genuinely regret falling short of that expectation in clarifying postage cost.

I've forwarded this issue to our customer service team.

Once more, I sincerely apologize for the inconvenience. Please let me know if I can answer any questions, and I'd be happy to help!

Best,

Jordan

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