Great choice of porcelain tiles and also better value than lot of their competitors. I had shopped around online looking for the right tiles at the right price and decided on Stonewise. No complain... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Over charging for delivery when it was not my fzult they said the wagon couldnt get down my street so charged me £92.40 for z xmaller wagon and xplit ths delivery but it came on one pallet one wagon... Se mer
Good price and delivery, but the 12 limestone slabs I purchased were not in the best condition, probably the end of a run. 2 were broken and 3 more were chipped in places. TBF They quickly refunded... Se mer
This company is amazing! Smooth, quick delivery with helpful drivers. We had a small number of breakages in our second pallet which was dealt with promptly (even though it was the bank holiday!) Cus... Se mer
Företagsinformation
Om Stonewise (Formerly The Stonemart)
Skrivet av företaget
About Stonewise
Stonewise (formerly The Stonemart) is a UK-based natural stone and porcelain paving supplier, helping homeowners and trade professionals source premium materials for driveways, patios, pathways, steps, and garden spaces. Stonewise supplies a comprehensive range including Indian Sandstone, Limestone, Granite, Slate, and Porcelain Paving - all rigorously tested and carefully curated for lasting quality and design excellence.
What Stonewise Offers
The Stonewise range covers everything needed to complete an outdoor space with confidence. Products include natural stone paving slabs, porcelain paving, driveway paving, sandstone paving, limestone paving, granite paving, slate paving, steps and coping, walling and cladding, and a full range of installation and aftercare accessories.
Why Choose Stonewise
Stonewise has been built around one core belief that sourcing stone should be simple, transparent, and completely trustworthy. Every product is tried, tested, and paired with the right accessories so nothing is left to chance. Customers benefit from transparent pricing, detailed product information, a sample service to see and feel materials before ordering, and a curated range where quality is never compromised. There is no second-guessing, no overwhelm - just clarity and confidence at every step.Build beautifully. Build wisely.
📞 0330 175 5295
📧support@stonewise.uk
🌐 www.stonewise.uk VISIT WEBSITE CONTACT USKontaktuppgifter
DNS House, 382 Kenton Road, HA3 8DP, Harrow, Middlesex, Storbritannien
- 03301755295
- support@stonewise.uk
- stonewise.uk
Clearance! Save NOW on stunning stone!
4,1
Bra
255 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 82 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great product and delivery was all fine…
Great product and delivery was all fine my reason for 4 stars is the relentless questioning about the delivery address, someone even rang twice asking the same questions about access, I used to deliver turf with group 1 trucks and if an address was difficult you just deal with it at the time. Other than that everything was very good, granite bullnose I ordered was far better than the Marshall’s product I had used in the past for half the money
1 juli 2026
Svar från Stonewise (Formerly The Stonemart)
Hi Gavin,
Thank you so much for taking the time to share your feedback and for the 4-star review!
We are absolutely thrilled to hear that you are happy with the quality of our granite bullnose and that you found it to be an excellent value for your money. Providing premium products at a fair price is exactly what we strive for.
We also really appreciate your candid feedback regarding the delivery coordination. To share some context, because our heavy products are delivered on 18-22 ton lorries, any unforeseen issues at the site (like access limitations, road closures, restrictions, obstacles, steep roads, or a narrow turning radius) can cause the delivery to fail, which incurs steep additional costs. We also try to check if the drop-off point has gravel, grass, or uneven ground, as standard pallets cannot be moved via a tail lift on those surfaces.
We typically only call multiple times if we weren't able to complete the full access check on the first try, and we sincerely apologise for any frustration or annoyance this duplication may have caused. We completely understand how it felt repetitive - especially given your own professional background in handling large truck logistics!
We will certainly share your comments with our team to see how we can make this verification process smoother and less intrusive for our customers. Thank you again for choosing us, and we hope to work with you on your next project!
Sincerely,
Stonewise Team
Excellent service
This was my first time using Stonewise, the experience was seamless. Probably the best communication I've had from a supplier. They delivered quickly, even to Scotland, and the product was excellent. I will happily use them again.
2 juli 2026
Svar från Stonewise (Formerly The Stonemart)
Hi Smith,
Thank you so much for taking the time to share your experience with us! We are absolutely thrilled to hear that your first order with Stonewise went so seamlessly, and that our communication and delivery met your expectations.
We pride ourselves on keeping our customers updated every step of the way, so your kind words really mean the world to our team.
We look forward to welcoming you back for your next project. Happy landscaping!
Sincerely,
Stonewise Team
Svar från Stonewise (Formerly The Stonemart)
Hi Seyed,
Thank you so much for the 5-star review! We are thrilled to hear that you are happy with the quality of your materials and that everything arrived right on schedule.
Best of luck with your project, and thank you for choosing Stonewise!
Sincerely,
Stonewise Team
Not the best service a lot of our slabs…
Not the best service a lot of our slabs arrived chipped and some even broken to pieces I spoke to customer service and they advised to use the chipped pieces for off cuts however we didn’t have the need for that many and they wouldn’t refund or send out replacements for either! Have ordered off other websites porcelain slabs and they did not arrive in that condition so that was a bit disappointing.
4 maj 2026
Omdöme utan inbjudan
Svar från Stonewise (Formerly The Stonemart)
Hi Sasha,
Thank you for sharing your feedback with us. We take all customer concerns very seriously and always aim to handle them swiftly through our transparent customer service policies.
We want to look into this for you immediately, but we are unfortunately unable to locate your order among our recent records. Could you please reply here or contact us directly with your Order Number so we can locate your account and fully understand the context of the issue?
Our respective team is currently away for the weekend, but as soon as they return on Monday, we will thoroughly review your case history so we can get back to you with a clear update and resolve this.
Sincerely,
Stonewise Team
Great product but the costs for a split…
Great product but the costs for a split pack option are very expensive (£85). Having paid this I was really disappointed with the way the order was packaged. No packaging between stones so they rubbed and caused lots of abrasions. Advised not to worry I just need to deep clean them several times and they will be fine. But why not package the order properly so I don’t have this inconvenience. I ordered 7 step stones of one colour but one was a different colour (Raj Green rather than Kandla Gray). Comms to resolved the issue weren’t great (had to chase several times). Eventually settled on a discount but having agreed an amount they refunded less than agreed and I had to chase again before the rest of the refund was processed.
6 juli 2026
Omdöme utan inbjudan
Svar från Stonewise (Formerly The Stonemart)
Hi Darren,
Thank you for sharing your feedback and for your positive comments regarding the product quality. We appreciate the opportunity to clarify the concerns regarding your order below:
While we are sorry to hear that the transit packaging and communication during the sorting process didn't meet your expectations, we take all constructive feedback seriously and are continuously working to improve these logistics.
Regarding the final resolution you agreed upon, our backend system automatically processed your £70.00 refund in two separate parts on the very same day for administrative reasons. The refund was split into two transactions - one for the stone cost (£53.90) and one for the handling fee (£16.10). Because these appeared as two distinct line items in your banking records, it understandably caused a brief initial oversight, resulting in only the first refund being noticed initially.
We want to reassure you that the remaining balance had already been successfully issued by our team automatically on day one, without any need for further chasing. We apologise for any confusion the split-transaction layout caused on your statement!
Our team will remain available if you need any further clarity.
Sincerely,
Stonewise Team
Great company to deal with
Great company to deal with, very smooth experience from start to Finnish. A couple Brocken slabs in the pallet, they refunded straight away. Highly recommend Stonewise!
1 juli 2026
Omdöme utan inbjudan
Svar från Stonewise (Formerly The Stonemart)
Hi Paul,
Thank you so much for the fantastic 5-star review! While we always aim for perfect deliveries, structural shifts in transit can occasionally cause minor damage with such heavy product transport. We are glad our team could step in and resolve the refund for you straight away to keep your experience smooth.
We truly appreciate your high recommendation and support!
Sincerely,
Stonewise Team
Great Service
Great communication! Delivered promptly and exactly as labelled - great materials and service. Thanks!
29 juni 2026
Omdöme utan inbjudan
Svar från Stonewise (Formerly The Stonemart)
Hi Matthew,
Thank you so much for the fantastic 5-star review! Excellent communication and prompt delivery are exactly what we strive for, so we are thrilled to hear you had such a smooth experience. Thank you for choosing our materials for your project!
Sincerely,
Stonewise Team
Sandstone edgings
Great product sandstone edgings
I used for a coping on my walls and they look great
Product arrived promptly and well packaged and the price was rhe best compared to anyone else I tried
Very happy and would recommend
2 juli 2026
Omdöme utan inbjudan
Svar från Stonewise (Formerly The Stonemart)
Hi Ian,
Thank you so much for the fantastic 5-star review! Using sandstone edgings as wall copings is a brilliant idea, and we are thrilled to hear they look great. We're glad we could deliver them promptly, securely packaged, and at the best price. We truly appreciate the recommendation!
Sincerely,
Stonewise Team
Poor customer service and experience
The sample received did not match the images on their website. They offer delivery options at a charge that they can't fulfill. Be prepared to make various phone calls to arrange your delivery with their subcontractors, when this should be their responsibility. Constantly respond with the same line "Kindly bear with us while we connect with the concerned team. We’ll update you as soon as we have more information", but don't get back to you without you chasing a response. Or simply ignore you till after multiple messages requesting a response and update.
Updated dated to comment on supplier response (this is the only way) as there as some misleading statements below
Tailored Delivery - there was no "complex" delivery. Large vans deliver to the other properties regularly. I was confident the access was suitable. I took it upon myself to send photos to clarify the route as person dealing with this order was extremely unsure. There are no narrow side lanes, it's a road to a cul-de-sac. I was informed that someone would call me, which they did not. I had to call them. No one from your team checked that communication had been made, knowing I needed delivery on a certain day, it was left for me to deal with. It only arrived the next day as I made the effort to phone your contractor and arrange. If I wasn't proactive this would've been delayed further. The refund was not automatic, it was only made after a number of requests. I would not call call your team "highly responsive", I was having to chase to get responses. Our definition must differ. I would not say delivering to the back of the property, with better access then the front, requires "extra" co-ordination.
17 juni 2026
Svar från Stonewise (Formerly The Stonemart)
Hi Miss Alexander,
Thank you for sharing your feedback. We sincerely apologise for any inconvenience you may have faced. We always strive to ensure a smooth experience both pre- and post-sale, and we appreciate this opportunity to clarify the specific details of your order below:
Product Representation:
Natural stone inherently varies from images seen on a screen, and a small sample of 150x100 mm can only represent a small portion of a full slab. To ensure you had a clear idea before purchasing, our team sent you a personalised video showing multiple stone samples in both dry and wet conditions. You chose to place the main order only after viewing this, confirming via WhatsApp that you liked the look and wanted to proceed.
Tailored Delivery:
Your order notes highlighted complex delivery conditions, including narrow side lanes, steps, and a request to deliver to the back of the property. To prevent a failed delivery or transit damage, we proactively upgraded your order to a 'Book-In' delivery service at no extra cost. This specialist service requires the local delivery depot to contact you directly to confirm access safety and feasibility before dispatching the heavy crates. This can sometimes delay the delivery since depots do not load the vehicle until they have had successful communication with the customer, which we transparently informed you of before shipping.
AM Delivery Fee Refund:
Because the essential coordination required for delivery to your property meant the order arrived one day later than initially selected - causing the requested AM delivery slot to be missed - we automatically refunded the £15 AM delivery charge as part of our standard customer care policy.
Communication:
We pride ourselves on clear and prompt communication across phone, email, live chat, and WhatsApp. The automated IVR system message you experienced may belongs to the external delivery depot's automated tracking lines, as our direct customer service number connects straight to our team during office hours. Our records show our team remained highly responsive to your queries throughout your ordering journey, particularly via WhatsApp.
While we understand the logistics required a bit of extra coordination and we appreciate your patience, we are very glad your materials arrived safely just a single day later. We wish you the absolute best with the completion of your landscaping project!
Sincerely,
Stonewise Team
Shambles
I made a mistake when adding my address to this patio tile order which autofilled my identical address with an Essex postcode , not mine in Sussex . I spotted the error on the Monday evening with delivery due on the Wednesday. I emailed Stonewise Monday evening explaining the situation and added the correct postcode. When i called them Tuesday 9am I was told that I would be charged for re-delivery even though the pallet had not been delivered yet!. Their website states a redelivery charge of £60 may be applied. I was then sent an invoice for £161 for re-delivery. Still with the incorrect postcode on the invoice.On the Wednesday i recieved a call from the delivery driver (at the wrong postcode) telling me that my tiles had arrived.
In total 10 calls later they altered the invoice postcode to the correct address, i was told there was nothing they could do about the £161 re-delivery charge which was being applied by their courier and i had to pay it. The tiles were eventually delivered on the revised agreed date and they were neatly packaged ( still to be laid)
Stonewise are a shambles each tel conversation i had was like pulling teeth and I would never use them again.
30 juni 2026
Omdöme utan inbjudan
Svar från Stonewise (Formerly The Stonemart)
Hello Shaun,
Thank you for sharing your feedback. We are glad to hear that your tiles ultimately arrived on the revised date and were neatly packaged. However, we would like to clarify the situation surrounding the address change and the associated costs.
The order was placed with an Essex postcode, and the shipment was dispatched to that region's pallet network depot accordingly. You contacted us on Monday evening (22/6) at 8:14 PM to request a change to a Sussex postcode. Because the pallet was already physically in transit with our third-party transporter, it had already entered the Essex delivery network.
To clarify the costs you mentioned:
Redelivery vs. Rerouting:
Our website states a £60 fee for a redelivery - which applies when a driver attempts a delivery to the correct address but cannot complete it (e.g., no one is home). Your situation required a reroute to an entirely different county and depot network, over 80 miles away from the incorrect postcode.
The £161 Charge:
This was the exact cost passed on to us by the transporter for shifting a heavy pallet between two completely different regional depots. Stonewise did not add a single penny extra to this fee.
The Postcode on the Invoice:
Because your order had already been processed in our system under the original details, the automated billing system generated the payment link for the additional charges with your original address. However, logistics routing changes during transit are handled manually via direct email instructions with the transporter, which we executed immediately for the correct address.
The local driver in Essex called you because he hadn't yet received the update from his main hub. However, behind the scenes, your pallet was already locked into the system and on its way to your correct address in Sussex.
We completely understand that the incorrect postcode was an input error, and we did everything we could to intervene mid-transit. Ultimately, we simply had to pass on the direct cost charged by the transporter to safely reroute your heavy goods to Sussex.
We hope this helps clear up any misunderstanding. Please be assured that Stonewise is fully committed to delivering exceptional service and support at every stage of your order, from initial inquiry to final delivery and beyond.
We wish you all the best with your project.
Sincerely,
Stonewise Team
Svar från Stonewise (Formerly The Stonemart)
Hello Steven,
Thank you so much for the 4-star review! We're glad to hear you had a good delivery experience and are happy with your products. We appreciate your support!
Sincerely,
Stonewise Team
Pallet on back of delivery truck was…collapsed and we had to assist the delivery driver to remove it from the vehicle
Pallet on back of delivery truck was collapsed had to decant every single paving tile and carryover to my home also cannot find the tile reference on any tile package as these were also covered in soil slugs ants
Spent a good hour carrying them around
The delivery driver was ok should have sent it back
17 juni 2026
Svar från Stonewise (Formerly The Stonemart)
Hello Stephen,
Thank you for your feedback. We are incredibly sorry to hear about the frustrating experience you had with your delivery, and we truly appreciate you stepping in to help the driver unload the tiles.
To provide some context, delivering heavy goods like paving relies on nationwide third-party pallet networks. Because these heavy shipments are transferred across multiple regional hubs between our warehouse and your home, structural shifts can unfortunately happen mid-transit on rare occasions despite secure packaging. Furthermore, because pallets are sometimes cross-docked or stored in open transit yards during overnight transfers, outdoor elements like soil or insects can occasionally find their way onto the outer wrapping.
We checked our system logs, call records, and support tickets, but we could not find any prior communication from you regarding this delivery. We completely understand your frustration - spending an hour manually unloading a collapsed pallet is not the experience we want for our customers.
Had our customer service team been notified at the time, we would have immediately reported this to the transport network and filed a formal transit damage claim to hold them accountable for the handling of your freight.
If you happen to have any photographs of how the crate arrived, please reach out to our team directly via email with your order details. We would still love the opportunity to review these photos and look into this with the transporter on our end.
Sincerely,
Stonewise Team
Hi the delivery was on time
Hi the delivery was on time . Quick to place order on the website as well
16 juni 2026
Svar från Stonewise (Formerly The Stonemart)
Hello,
Thank you so much for your 5-star review! We are delighted to hear that our website made it quick and easy for you to place your order, and that your delivery arrived right on time.
We appreciate your business and hope you enjoy your new paving slabs. If you need anything else for future projects, please don't hesitate to reach out!
Sincerely,
Stonewise Team
I ordered porcelain paving slabs for a…
I ordered porcelain paving slabs for a client’s project. On delivery, I found 3 completely unusable tiles: one was cracked right through, and two had severe corner damage.
At first, the company refused to accept any responsibility at all, referring to their policy of allowing 5% damage in transit. Only after several emails and multiple conversations with customer service, and after a lot of back and forth, did they finally agree to refund just one single tile as a "goodwill gesture".
I find this approach completely unacceptable. A supplier should take full responsibility for the goods they sell and deliver – not shift the risk of damage onto the customer and force them to fight for basic rights.
This was a frustrating and time-consuming process. I am not satisfied with the service or the outcome, and I cannot recommend this company.
23 juni 2026
Omdöme utan inbjudan
Svar från Stonewise (Formerly The Stonemart)
Hi Kamil,
Thank you for sharing your feedback. We take all comments regarding our processes and customer service handling very seriously, as we always want to make our policies and processes customer-friendly. We are sorry to hear that you felt frustrated by the resolution.
We are currently investigating your case and our communication records internally to review how the situation was managed.
Once we have a complete picture of the details, we will get in touch with you directly to discuss this further, and we will update our response here accordingly. Thank you for your patience while we look into this.
Sincerely,
Stonewise Team
Really great paving
Really great paving. Good price and very quick delivery. I unfortunately had to pay the split pack fee companies charge which I think is excessive. However with everything else I’d highly recommend.
11 juni 2026
Omdöme utan inbjudan
Svar från Stonewise (Formerly The Stonemart)
Hi Rebecca,
Thank you so much for the 5-star review and for highly recommending us! We are thrilled to hear that you are pleased with the quality of the paving, our pricing, and the speed of the delivery.
We completely understand your perspective regarding the split-pack fee. We provide this option to give our customers the flexibility to order the exact quantities they need, whereas many suppliers only sell full, pre-sealed crates. Because breaking open a full crate requires our warehouse team to manually split the pallet, hand-select the individual items, and carefully repack them onto a separate pallet to keep them secure during transit, it involves significant extra handling, packing, and pallet costs. However, we always try to keep our core prices as competitive as possible to balance this out.
Thank you again for your valuable feedback and your business. We hope you love the finished look of your new paving!
Sincerely,
Stonewise Team
could choose delivery date which came…
could choose delivery date which came on time good product at very good price
9 juni 2026
Svar från Stonewise (Formerly The Stonemart)
Hi Jonathan,
Thank you so much for the fantastic 5-star review! We are delighted to hear that you found the delivery scheduling convenient, the product to your liking, and the pricing competitive. We truly appreciate your support!
Sincerely,
Stonewise Team
A fabulous product
Delivered early - which for me was good!
A fabulous product my front utility area now looks fabulous!
Thanks to you all
Louise in Eton
15 juni 2026
Omdöme utan inbjudan
Svar från Stonewise (Formerly The Stonemart)
Hi Louise,
Thank you so much for the wonderful review! We are absolutely thrilled to hear that your new tiles arrived early and that your front utility area now looks fabulous. We truly appreciate your kind words and your support!
Sincerely,
Stonewise Team
Product not as described on the website
Everything was going really well. The delivery driver was lovely although I had prepaid for a PM delivery so my husband could be there and he came early before 12 pm , but luckily my husband was home early
When we started laying the slabs, we noticed that they were not natural slate as we believed and that there were many slabs that were the same. I was shocked at this as I put natural stone in the search on the website and rustic slate came within that search also at the bottom underneath the pictures of the slabs there was a disclaimer that has natural stone no two slabs would be the same. It also mentioned colour discrepancies on the website. I have gone back to Stonewise and they are not taking any responsibility for the implication that the product I was buying was natural stone so really extremely disappointed as this is not the product that I thought I was buying. There is also a couple of slabs at the very bottom that are broken
4 juni 2026
Svar från Stonewise (Formerly The Stonemart)
Hi Tina,
Thank you for your feedback. We are pleased to hear that your ordering experience and delivery went smoothly, but we would like to clarify the misunderstanding regarding the product material.
We take product transparency very seriously. The item you purchased is clearly titled "Rustic Slate 600x900 Outdoor Porcelain Paving" in a prominent, large font at the very top of the product page. It is also clearly mentioned in the product description given on the product page itself. This exact specification "Porcelain" was also explicitly stated in your order confirmation email, shipping confirmation email, the label pasted on the crate, and printed in a large font on the protective corrugated cover of each individual tile.
The note you referred to below the photo gallery is a standard disclaimer note. This note serves as a general reminder on our website regarding material variations and why the colour of the stone may vary from what you see in the photographs. It does not have any relation to specific product information. In general, the product title and the description are the authentic, binding sources for that information, both of which clearly state what the product is.
Furthermore, because these slabs have already been laid, we are unable to help at this post-installation stage.
Regarding the broken slabs, we have a clear policy to immediately provide refunds or replacements for transit damage when reported within the specified timelines. Had we been notified within this timeframe, this would have been resolved for you straight away. Nevertheless, you can still send us the details of the damaged slabs along with photographs to support@stonewise.uk, and our team will contact you to take this further.
Our goal is always to provide clear and accurate information at every stage of the purchase, and we assure you there was never any intention to mislead.
Sincerely,
Stonewise Team
Fantastic service
8 juni 2026
Svar från Stonewise (Formerly The Stonemart)
Hi Lee,
Thank you so much for the fantastic feedback! We're thrilled to hear you had a great experience with Stonewise and wish you all the best with your project.
Sincerely,
Stonewise Team
Unfortunately unpacked today and 4…
Unfortunately unpacked today and 4 large slabs are broken
7 april 2026
Svar från Stonewise (Formerly The Stonemart)
Hi Nick, thank you for taking the time to leave a review, and I'm sorry to hear four slabs arrived broken, that's never the experience we want you to have. Stone pallets can be handled as many as eight times moving through the pallet network, and a single knock at any one of those points can chip or crack a few pieces, so even with great care a 100% damage-free delivery is hard to guarantee. That said, we've now located your order and our trade support team will be in touch to put things right. Thanks again for flagging it.
Aarti
Stonewise
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.