Great choice of porcelain tiles and also better value than lot of their competitors. I had shopped around online looking for the right tiles at the right price and decided on Stonewise. No complain... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Over charging for delivery when it was not my fzult they said the wagon couldnt get down my street so charged me £92.40 for z xmaller wagon and xplit ths delivery but it came on one pallet one wagon... Se mer
Good price and delivery, but the 12 limestone slabs I purchased were not in the best condition, probably the end of a run. 2 were broken and 3 more were chipped in places. TBF They quickly refunded... Se mer
This company is amazing! Smooth, quick delivery with helpful drivers. We had a small number of breakages in our second pallet which was dealt with promptly (even though it was the bank holiday!) Cus... Se mer
Företagsinformation
Om Stonewise (Formerly The Stonemart)
Skrivet av företaget
About Stonewise
Stonewise (formerly The Stonemart) is a UK-based natural stone and porcelain paving supplier, helping homeowners and trade professionals source premium materials for driveways, patios, pathways, steps, and garden spaces. Stonewise supplies a comprehensive range including Indian Sandstone, Limestone, Granite, Slate, and Porcelain Paving - all rigorously tested and carefully curated for lasting quality and design excellence.
What Stonewise Offers
The Stonewise range covers everything needed to complete an outdoor space with confidence. Products include natural stone paving slabs, porcelain paving, driveway paving, sandstone paving, limestone paving, granite paving, slate paving, steps and coping, walling and cladding, and a full range of installation and aftercare accessories.
Why Choose Stonewise
Stonewise has been built around one core belief that sourcing stone should be simple, transparent, and completely trustworthy. Every product is tried, tested, and paired with the right accessories so nothing is left to chance. Customers benefit from transparent pricing, detailed product information, a sample service to see and feel materials before ordering, and a curated range where quality is never compromised. There is no second-guessing, no overwhelm - just clarity and confidence at every step.Build beautifully. Build wisely.
📞 0330 175 5295
📧support@stonewise.uk
🌐 www.stonewise.uk VISIT WEBSITE CONTACT USKontaktuppgifter
DNS House, 382 Kenton Road, HA3 8DP, Harrow, Middlesex, Storbritannien
- 03301755295
- support@stonewise.uk
- stonewise.uk
Clearance! Save NOW on stunning stone!
4,1
Bra
255 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 82 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Delivery is good but most of the slabs…
Delivery is good but most of the slabs come damaged, chipped. Then they make it impossible to get compensation for damaged slabs. So you just end up with loads you cant use as a hole slab because of defections. Very awkward company.
Wouldn't buy of again
1 juni 2026
Omdöme utan inbjudan
Svar från Stonewise (Formerly The Stonemart)
Hi Chloe, thank you for your feedback, and I'm sorry that some of your tiles arrived damaged and that getting it resolved felt harder than it should have. Since your review we've been in touch and refunded you for the damaged tiles, and I hope that's gone some way towards putting things right. If there's anything still outstanding, please do get in touch with me directly and I'll make sure it's sorted.
Aarti
Stonewise
Product was fine
Product was fine, paid for express delivery it didn’t come. Had to message to ask to be refunded the express charge. It then didn’t come til long after the stated time, someone called me to track delivery who was very hard to understand so I had no idea when it was coming.
The product was great condition the courier let them down
I have edited to include email trail as there is an inference in the reply that I am being untruthful - I did have to ask for the refund it was not pro active
On 3 Jun 2026, at 12:08, Jay l The Stonemart
Good afternoon
I have now refunded this for you - again, apologies for the inconvenience caused.
Kind Regards
Jay Guest
Trade Account Manager
0204 502 8880
Sent: Tuesday, June 02, 2026 19:14
To: Jay l The Stonemart
Subject: Re: TS-6443 - Stonewise Delivery
Hi
Thank you for letting me know. I paid an extra £10 for express delivery - please can you refund me this as it’s coming within standard delivery timescales.
Thank you
1 juni 2026
Svar från Stonewise (Formerly The Stonemart)
Hi Sarah,
Thank you for sharing your feedback. We are very glad to hear that you were pleased with the great condition and quality of your product, but we are incredibly sorry that the delivery experience let you down.
In the natural stone industry, we rely heavily on third-party logistics and pallet networks to deliver such heavy products. On rare occasions, they miss connecting schedules, which can lead to delivery delays. We always want to be transparent about how we handle these situations. When the transport company notified us that your Express Delivery (scheduled for June 2nd) would be delayed by a day, our team immediately contacted you to update you and proactively initiated a full refund of your express delivery charges on June 3rd - before the order was even delivered.
Depending on your bank and payment processor, refunds generally take 3–5 business days to reflect in your account. While it may have appeared as though there was a delay on our end, we processed this on our system instantly.
We are also deeply sorry for the frustrating communication you experienced with the tracking call. We will investigate this further and share your feedback with the respective logistics partners to ensure this is addressed.
Thank you again for your business and your honest review.
Sincerely,
Stonewise Team
These look beautiful in my garden
These look beautiful in my garden. Out of 40 only 2 broke in transit. Quick turnaround on delivery
29 maj 2026
Svar från Stonewise (Formerly The Stonemart)
Hi Mrs Mcgreavey,
Thank you for the fantastic 5-star feedback! Delivering high-quality products swiftly is exactly what we aim for, and we are so glad to know they have made a beautiful addition to your garden.
We always love seeing our products in their new homes and would love to see the finished result if you have any photos to share! Thank you for your business and your kind recommendation.
Sincerely,
Stonewise Team
Outstanding customer service
I needed a small order and could not accommodate the huge lorries that normally deliver. The team went over and above in sorting a van delivery and making sure it went well. Very pleased with items and whole experience.
12 juni 2026
Omdöme utan inbjudan
Svar från Stonewise (Formerly The Stonemart)
Hi Melanie,
Thank you so much for the outstanding 5-star review! Delivering heavy products can often present unique delivery challenges, and we are incredibly proud of our team for going over and above to arrange a dedicated van delivery for your project.
We are thrilled to hear that everything went smoothly and that you are very pleased with your items. Thank you for choosing us, and enjoy your new paving!
Sincerely,
Stonewise Team
Cobbles
Brilliant product .Order delivered on time and good communication.
8 juni 2026
Omdöme utan inbjudan
Svar från Stonewise (Formerly The Stonemart)
Hi Neil,
Thank you for sharing your experience! We are thrilled that you found our cobbles to be a brilliant product and that the delivery and communication met your expectations. We truly appreciate your business and hope you enjoy the finished look!
Sincerely,
Stonewise Team
Really pleased with the black limestone…
Really pleased with the black limestone slabs. Great value and fast delivery.
29 maj 2026
Svar från Stonewise (Formerly The Stonemart)
Hello Murpho,
Thank you so much for the wonderful 5-star review! We are absolutely delighted to hear that you are really pleased with the quality and value of our black limestone slabs. Delivering premium products quickly is exactly what we aim for, so it’s fantastic to know we hit the mark for your project. Thank you for choosing us!
Sincerely,
Stonewise Team
everything was excellent about this…
everything was excellent about this company. ordered online and received email and WhatsApp messages confirming the order with due delivery date. they emailed a link for the transport company so you could track the delivery. The delivery Driver was very pleasant and polite.
the granite cobble setts were great quality and packed securely in a crate.
I will definitely use them again
3 juni 2026
Svar från Stonewise (Formerly The Stonemart)
Hi Mary,
Wow, thank you so much for this amazing feedback! We are absolutely thrilled to hear that everything went perfectly from start to finish. Our team works incredibly hard on our communication and quality, so your kind words truly mean the world to us.
Thank you for your business, and we look forward to working with you again on your next project!
Sincerely,
Stonewise Team
Excellent service, great cobbles
Excellent service, speedy delivery. Really good granite cobbles/setts, consistent thickness which made laying easy.
28 maj 2026
Svar från Stonewise (Formerly The Stonemart)
Hi Paul,
Thank you so much for the fantastic feedback! We are absolutely thrilled to hear that you had an excellent experience and that the granite cobbles made the installation process nice and smooth.
We truly appreciate your business and hope you enjoy the finished look!
Sincerely,
Stonewise Team
Svar från Stonewise (Formerly The Stonemart)
Hi David,
Thank you for the 5-star review! We are glad to hear your delivery arrived right on time. We appreciate your business!
Sincerely,
Stonewise Team
Not recommend
I just find it ridiculous we have to pay a fee of wanting to get less than a whole palete. I’m a returning customer and wanted to add some more setts to my path.
I will not be buying here again!
27 maj 2026
Svar från Stonewise (Formerly The Stonemart)
Hi Violetta,
Hello, thank you for sharing your feedback. As a returning customer, we truly appreciate your past business and are sorry to hear about your frustration regarding the split-pack handling fee.
While many sellers in our industry do not offer split packs at all and only sell full pallets, we try to offer loose quantities on most of our products to give our customers more flexibility.
However, our items are standardly stored in pre-sealed, full crates. When a smaller quantity is needed, our warehouse team must manually break open a crate, hand-select the items, and safely repackage them onto a new pallet with extra strapping to prevent damage during transit. The handling fee simply covers this additional manual labor and packaging material.
We completely understand that extra fees are frustrating, but we hope this explains why it is necessary for smaller orders. We wish you the best with the completion of your path.
Sincerely,
Stonewise Team
Ordered a pallet of edging stone on…
Ordered a pallet of edging stone on Wednesday, arrived Friday. Friendly delivery driver, product as described, great service!👍
29 maj 2026
Omdöme utan inbjudan
Svar från Stonewise (Formerly The Stonemart)
Hi Martyn,
Thank you so much for the fantastic 5-star review! We are thrilled to hear you enjoyed our speedy service and that the edging stone arrived safely. We will be sure to pass your kind words on to the delivery driver. Thank you for choosing us, and enjoy your project! 👍
Sincerely,
Stonewise Team
Good 18mm pavers
Very quick delivery.
Near perfect condition, just a small crack in one slabs which held together while being laid.
18mm mixed size Sandstone pavers were brilliantly regularised.
Good colour mix in my two tone pavers.
25 maj 2026
Svar från Stonewise (Formerly The Stonemart)
Hi Thomas,
Thank you so much for the fantastic 5-star review!
We are delighted to hear that you are pleased with the quality, color mix, and consistent calibration of our 18mm sandstone paving. It is also great to know our delivery team got them to you so quickly. We appreciate your business and hope you enjoy your newly transformed outdoor space for many years to come!
Sincerely,
Stonewise Team
Excellent porcelain tiles
Excellent porcelain tiles, very fast delivery, highly recommended
7 april 2026
Svar från Stonewise (Formerly The Stonemart)
Hi Bashar,
Thank you so much for the fantastic 5-star review! We are delighted that you are happy with both our porcelain tiles and the speed of our delivery.
We truly appreciate the high recommendation and look forward to serving you again in the future!
Sincerely,
Stonewise Team
If I could give you zero stars
If I could give you zero stars, I would ordered 13 paving slabs three of them were broken now they want me to pay £78 for 3 more slabs
22 maj 2026
Svar från Stonewise (Formerly The Stonemart)
Hi Marc,
Hello, thank you for your feedback. We are truly sorry to hear that your slabs arrived damaged. While our standard policy is to issue a prompt pro-rata refund for any transit damages, it appears our team missed following up on your ticket to finalise this for you.
We have just instructed our senior customer care team to contact you directly as a matter of urgency to get this completely sorted out. Thank you for bringing this to our attention so we can make it right.
Sincerely,
Stonewise Team
Bad delivery experience and immoral
Product is fine. Delivery was a day late and they then said they’d charge us if we weren’t in. Won’t use again
Updated: firm have contacted me and offered an incentive to increase my star rating. I find this immoral. Avoid at all costs.
Rating reduced from 2 to 1 star due to above.
21 maj 2026
Svar från Stonewise (Formerly The Stonemart)
Hello Matt,
Thank you for your updated feedback. We are sincerely sorry for the frustration caused by your delivery delay. We want to clarify that our reminder regarding redelivery fees is a standard communication we send to all customers as a precaution, as failed deliveries unfortunately incur substantial freight costs for redelivery of such a heavy products.
Regarding our follow-up, our team reached out to offer compensation as a goodwill gesture for the service failure you experienced with the delay, not to compromise your integrity. We deeply value honest feedback as it helps us improve. We apologise if this gesture was misunderstood, and we will review our internal communication to ensure our intentions are always completely clear.
Sincerely,
Stonewise Team
Good experience overall
Ordering was straightforward, quality is good and a great price. Delivery notification came through on the morning of delivery. Unfortunately the pallet was a little too wide to access back garden via gate so it was a lot of manual shifting of the granite setts from kerbside.
20 maj 2026
Svar från Stonewise (Formerly The Stonemart)
Hi Catherine,
Thank you for the 4-star review. We are delighted to hear that you found the ordering straightforward and that you are happy with the quality and price of your granite setts.
Regarding the pallet size, we use the standard UK dimensions required industry-wide to transport heavy natural stone safely. Because these heavy-duty pallets are built strictly for maximum transit stability, they may sometimes be too wide for narrow gates or paths to move on.
We appreciate your hard work in moving the setts manually, and we hope you are absolutely thrilled with the final result of your project!
Sincerely,
Stonewise Team
Great service despite quality
Great service and fast delivery. The driver was very helpful. Two of the slabs are scratched and one is chipped. It’s minor but took the edge off especially after paying £85 to split a pack.
20 maj 2026
Svar från Stonewise (Formerly The Stonemart)
Hi Jeff,
Thank you for the great 4-star rating! We are so pleased to hear that you enjoyed our fast delivery and that our driver was so helpful.
Because natural stone is a heavy, organic product, minor chips and surface scratches can occasionally occur during the transit. We appreciate your feedback regarding this and will pass it along to our packing team.
Thank you again for your business, and we wish you the best of luck with your project!
Sincerely,
Stonewise Team
Useless, delivery missed, excuses given
Ordered some pavers that were supposed to be delivered today. Got a call on the morning of delivery that they aren't coming. Day off work wasted and completed ruined the whole plan to lay them on the weekend! Customer service won't accept it's their fault and instead push the blame to "3rd party delivery couriers". From a customer point of view I don't care that your courier messed up. It's your problem to deal with it! No compensation given just excuses. Would not order from them again. Totally useless.
29 maj 2026
Omdöme utan inbjudan
Svar från Stonewise (Formerly The Stonemart)
Hi Alan,
Thank you for sharing your feedback, and please accept our sincere apologies for the disruption to your weekend plans. We completely understand how frustrating it is to arrange time off work only for a delivery schedule to change at the last minute.
To clarify, because of the heavy weight of natural stone, the entire paving industry relies on specialized third-party pallet networks for transportation. While we coordinate very closely with our delivery partners to ensure everything runs smoothly, unpredictable factors like the recent severe weather in this case can cause unexpected delays in the network.
We understand that this does not change the inconvenience caused to you. Our team is currently investigating exactly what happened with the courier and the communication you had with our customer support team, and we will be contacting you directly via email/phone shortly to discuss this further.
Sincerely,
Stonewise Team
Great product (riven black granite…
Great product (riven black granite setts). Quick delivery. Can’t fault!
18 maj 2026
Svar från Stonewise (Formerly The Stonemart)
Hi Kevin,
Thank you so much for the fantastic 5-star review!
We are delighted to hear that you are pleased with your Riven Black Granite setts and that our delivery service met your expectations. We always aim to provide top-quality materials quickly and efficiently, so it’s wonderful to know we hit the mark for you.
Thank you for choosing Stonewise, and we look forward to helping you with any future outdoor projects!
Sincerely,
Stonewise Team
excellent service and value
8 maj 2026
Svar från Stonewise (Formerly The Stonemart)
Hi Tony,
Thank you so much for the wonderful 5-star review!
We are thrilled to hear that you experienced excellent service and found great value in your order. Providing high-quality products alongside top-notch service is exactly what we strive for.
Thank you for choosing Stonewise, and we look forward to assisting you again on your next project!
Sincerely,
Stonewise Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.