Great choice of porcelain tiles and also better value than lot of their competitors. I had shopped around online looking for the right tiles at the right price and decided on Stonewise. No complain... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Over charging for delivery when it was not my fzult they said the wagon couldnt get down my street so charged me £92.40 for z xmaller wagon and xplit ths delivery but it came on one pallet one wagon... Se mer
Good price and delivery, but the 12 limestone slabs I purchased were not in the best condition, probably the end of a run. 2 were broken and 3 more were chipped in places. TBF They quickly refunded... Se mer
This company is amazing! Smooth, quick delivery with helpful drivers. We had a small number of breakages in our second pallet which was dealt with promptly (even though it was the bank holiday!) Cus... Se mer
Företagsinformation
Om Stonewise (Formerly The Stonemart)
Skrivet av företaget
About Stonewise
Stonewise (formerly The Stonemart) is a UK-based natural stone and porcelain paving supplier, helping homeowners and trade professionals source premium materials for driveways, patios, pathways, steps, and garden spaces. Stonewise supplies a comprehensive range including Indian Sandstone, Limestone, Granite, Slate, and Porcelain Paving - all rigorously tested and carefully curated for lasting quality and design excellence.
What Stonewise Offers
The Stonewise range covers everything needed to complete an outdoor space with confidence. Products include natural stone paving slabs, porcelain paving, driveway paving, sandstone paving, limestone paving, granite paving, slate paving, steps and coping, walling and cladding, and a full range of installation and aftercare accessories.
Why Choose Stonewise
Stonewise has been built around one core belief that sourcing stone should be simple, transparent, and completely trustworthy. Every product is tried, tested, and paired with the right accessories so nothing is left to chance. Customers benefit from transparent pricing, detailed product information, a sample service to see and feel materials before ordering, and a curated range where quality is never compromised. There is no second-guessing, no overwhelm - just clarity and confidence at every step.Build beautifully. Build wisely.
📞 0330 175 5295
📧support@stonewise.uk
🌐 www.stonewise.uk VISIT WEBSITE CONTACT USKontaktuppgifter
DNS House, 382 Kenton Road, HA3 8DP, Harrow, Middlesex, Storbritannien
- 03301755295
- support@stonewise.uk
- stonewise.uk
Clearance! Save NOW on stunning stone!
4,1
Bra
255 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 82 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great customer service from beginning…
Great customer service from beginning to end and very pleased with the cobbled stone, would definitely recommend.
30 juli 2026
Omdöme utan inbjudan
Svar från Stonewise (Formerly The Stonemart)
Hi Darren,
Thank you so much for taking the time to share your review!
We are thrilled to hear that you had a great experience with us from start to finish and that you're so pleased with the product. Your recommendation means the world to our team. Enjoy your new patio, and we look forward to serving you again in the future!
Sincerely,
Stonewise Team
Excellent service
Items arrived when expected and there good communication before hand, would definitely use again
24 juli 2026
Svar från Stonewise (Formerly The Stonemart)
Hi Gareth,
Thank you for the fantastic 5-star review!
We are thrilled that your items arrived on schedule and that our team kept you well-informed throughout the process. Thanks for choosing Stonewise - we look forward to working with you again in the future!
Sincerely,
Stonewise Team
How it should be...
How it should be...
* you find the stone you want and at the right price
* you order and get Immediate confirmation
* you get updates on delivery date
* they stick to that date
* the driver updates you as to the time of delivery
* the driver is helpful and practical as to how far he would take the delivery considering the limitations of a pallet truck
* time given to check over the goods
All in all, a pleasant experience buying from Stonewise.
M&M
21 juli 2026
Omdöme utan inbjudan
Svar från Stonewise (Formerly The Stonemart)
Hi Matthew,
Wow, thank you for this fantastic 5-star review!
You have beautifully summarised everything we strive for on every order - clear updates, competitive pricing, and helpful, practical delivery service. It’s great to hear we delivered a seamless experience from start to finish.
Thank you for choosing Stonewise and enjoy your new stone!
Sincerely,
Stonewise Team
Excellent customer service and would…
Excellent customer service and would highly recommend. Excellent communication, prompt and polite.
27 juli 2026
Omdöme utan inbjudan
Svar från Stonewise (Formerly The Stonemart)
Hi Carylann,
Thank you for the wonderful feedback!
We are delighted to know our team was prompt, polite, and helpful throughout your order. Thank you for choosing Stonewise and for recommending us to others!
Sincerely,
Stonewise Team
Kept us updated on every step from…
Kept us updated on every step from despatch to delivery which was on time. I was unsure if to use this company but glad i did
20 juli 2026
Svar från Stonewise (Formerly The Stonemart)
Hi Jason,
Thank you for sharing your experience! Keeping our customers informed every step of the way is super important to us, and we are so glad we could earn your trust. Enjoy your project, and thanks again for choosing Stonewise!
Sincerely,
Stonewise Team
Great service from order to delivery
Great service from order to delivery. All round reliable
14 juli 2026
Svar från Stonewise (Formerly The Stonemart)
Hello Julian,
Thank you for the 5-star review! We are delighted to hear that you experienced reliable, seamless service from the moment you placed your order through to delivery. We truly appreciate your business and hope you enjoy your new paving!
Sincerely,
Stonewise Team
Svar från Stonewise (Formerly The Stonemart)
Hello Jeff,
Thank you for the 5-star review! We are delighted to hear that you were happy with our prices, communication, and delivery service. We appreciate your support and look forward to helping you again on your next project!
Sincerely,
Stonewise Team
Great customer service.
Unfortunately the delivery company damaged my order, so was no fault of stonewise, however the customer service at stonewise was excellent in resolving the matter. They had the replacement slabs replaced the next day.
21 juli 2026
Omdöme utan inbjudan
Svar från Stonewise (Formerly The Stonemart)
Hello Spence,
Thank you so much for taking the time to leave us a 5-star review! While transit damage is always frustrating, we’re glad our team could act quickly and get your replacement slabs delivered the very next day. Our customers are always our top priority, and we pride ourselves on delivering reliable support every step of the way.
We really appreciate your feedback and your understanding!
Sincerely,
Stonewise Team
Granite Tiles - Silver Grey
The tiles I ordered are great and minimal damage, I was able to use all of them.
16 juli 2026
Svar från Stonewise (Formerly The Stonemart)
Hello Miss Pindoria,
Thank you so much for the 5-star review! We are thrilled to hear that you love your Silver Grey Granite tiles and had a great experience with your order. We really appreciate your feedback and hope you enjoy your finished project!
Sincerely,
Stonewise Team
Very pleased with the black limestone…
Very pleased with the black limestone we ordered. Good communications with the company throughout.
Great product at a reasonable price.
28 juli 2026
Omdöme utan inbjudan
Svar från Stonewise (Formerly The Stonemart)
Hi Lynnette,
Thanks for taking the time to leave us a fantastic review! Great quality at a fair price with clear and transparent communication is always our goal, so we are glad to hear we hit the mark. Thanks for choosing us!
Sincerely,
Stonewise Team
Great company
Great company.
I needed replacement tiles as my builder had broken a few. They organised a new lot to be picked up from their warehouse. Very kind and very professional.
10 juli 2026
Svar från Stonewise (Formerly The Stonemart)
Hi Dr. Ankur,
Thank you so much for the 5-star review! We're so glad we could help you out with the replacement tiles and get everything sorted quickly for your project. We really appreciate your kind words and look forward to working with you again!
Sincerely,
Stonewise Team
Polite and courteous, but late!
Although I received my delivery of Kandla Grey Indian Sandstone one week late, the stone was in brilliant condition with no breakages. Also, customer service was polite, helpful, and courteous, and it was delivered within 2 weeks of placing the order.
However, I do feel that if a delivery date is given, it should be honored and not changed repeatedly. I was given a delivery date of Friday, July 17th, then it got delayed and I was given a new delivery date of Monday, July 20th. Then it got delayed again to Friday afternoon, July 24th. On that day in the afternoon, I was told it had been delayed again, but the delivery company did phone and arrange a special delivery to deliver it the following day, Saturday, July 25th, early morning. I know that the delivery date isn't guaranteed, but it has cost me time and money taking time off work to be there for the previous delivery dates...
16 juli 2026
Svar från Stonewise (Formerly The Stonemart)
Hi Jason,
Thank you for your detailed feedback and review. We completely agree with you - missing delivery dates is frustrating, and we sincerely apologise for the inconvenience and lost time this caused.
To be transparent, the team flagged during loading that the crate - which was the last one in stock at that warehouse - wasn't safe for transit. Rather than risk delivering damaged stone, we waited for fresh stock to arrive so we could ensure your order reached you in perfect condition. That said, we know the delays fell short of the service we aim to provide.
We really appreciate your kind words about our customer service team and are glad the stone arrived intact and without any breakages. Thank you again for your understanding and honest feedback!
Sincerely,
Stonewise Team
Great stone different widths and shapes…
Great stone different widths and shapes just slightly away from rectangle brick moulds. But yea mine are up as edging concreted in.place, delivery was prompt and easy as long as you got a flat surface to get them over with a pallet truck and very helpful delivery driver.
21 juli 2026
Omdöme utan inbjudan
Svar från Stonewise (Formerly The Stonemart)
Hello Alan,
Thank you for your feedback and 4-star review! We're delighted that the delivery went smoothly and that the driver was helpful. Natural stone can have some variations in size and shape, so we're happy to hear it looks great set as your garden edging. Thanks again for choosing us!
Sincerely,
Stonewise Team
Extremely helpful when placing my order…
Extremely helpful when placing my order as the website was playing up. Also an extremely helpful and cheerful delivery man. Will definitely use this company again!!
Heather
Order 0316168
17 juli 2026
Svar från Stonewise (Formerly The Stonemart)
Hi Heather,
Thanks a million for taking the time to share your experience! We apologize for the website hiccup, but we're so pleased our team and delivery driver made everything smooth and pleasant for you. Thanks for recommending us!
Sincerely,
Stonewise Team
Spot on good price good product…
Spot on good price good product delivered on the day requested
15 juli 2026
Svar från Stonewise (Formerly The Stonemart)
Hello Kevin,
Thank you so much for the 5-star review! We're delighted to hear that you were happy with the price, product quality, and on-time delivery. We really appreciate your support and hope to serve you again soon!
Sincerely,
Stonewise Team
Svar från Stonewise (Formerly The Stonemart)
Hello Andrei,
Thank you for the 5-star review! We're thrilled to hear that you had an amazing experience and are happy with the quality of your products. We really appreciate your support!
Sincerely,
Stonewise Team
Great quality service 👏 great quality…
Great quality service 👏 great quality products .delivered quickly and smoothly.
9 juli 2026
Svar från Stonewise (Formerly The Stonemart)
Hello Zowie,
Thank you so much for the fantastic 5-star review! We're thrilled to hear that you're happy with both our service and the quality of your products, as well as the quick delivery. We truly appreciate your support and look forward to serving you again!
Sincerely,
Stonewise Team
Sandstone slabs
Easy web site to use and great value for money. Pallet was delivered with 50 sand stone 600by609 slabs. All were unloaded and found to be in perfect condition.
9 juli 2026
Svar från Stonewise (Formerly The Stonemart)
Hello DJ,
Thank you for the great feedback! We are thrilled that your ordering experience was seamless and that your sandstone slabs arrived in perfect condition. We really appreciate your support!
Sincerely,
Stonewise Team
Bad service!! Inferior products!!
I had my client stay in all day for the day of the delivery, they failed to notify either me or the client that delivery would not be that day until we chased them.
They promised to call me 2hrs before delivery on the following day, they didn't! They called my client 1hr before delivery, the driver was abrupt and rude to my client.
The delivery was short by 24 Pavers and the quality of them were all rejects not fit for purpose and I am told they don't have anymore so they want to know if we will accept a 50% refund.
Its obvious why these were the last Pavers as they were rejects at the bottom of the pile, they should never have left the company's premises and if they can't communicate to there drivers properly along with teaching them basic manners I don't think they will last long in business.
As a limited company myself selling products to over 2 thousand customers for the best part of 40 years I find there customer service appalling!
9 juli 2026
Svar från Stonewise (Formerly The Stonemart)
Hi Bruce,
Thank you for bringing this to our attention, and we sincerely apologise for the multiple delivery and quality issues you and your client experienced. This is completely unacceptable and far below our standards.
Following our customer service team's update to you on Saturday, I reviewed your case on Monday. I attempted to call you directly to discuss this personally and learn how we can improve, but as we couldn't get through. In the meanwhile, we have gone ahead and processed a full refund for your order today.
We hope we have been able to resolve this issue for you, and we will attempt to reach out once more should you wish to speak with us.
Sincerely,
Aarti, Founder
If I could give 0 stars I would
If I could give 0 stars I would. From start to finish, this has been a terrible experience. We received the wrong items in the first place and then had to wait days for a resolution. We were promised collection of the incorrect order and delivery of the correct items two days later, only for the delivery to be cancelled on the day without any notification.
The only reason we found out was because we contacted them asking for an update. Since then, we've been repeatedly passed around, given empty promises, ignored, and left chasing answers.
It's now been over a week and a half, and we still don't have the correct items. The lack of communication, accountability, and basic customer service has been shocking. I would strongly advise others to shop elsewhere.
17 juli 2026
Omdöme utan inbjudan
Svar från Stonewise (Formerly The Stonemart)
Hello Cammy,
We take reviews like yours very seriously and deeply apologise for the frustrating experience you have described. We want to investigate this and resolve it for you immediately, but we are unfortunately unable to locate an order under your name in our system.
Please reach out to us directly at support@stonewise.uk with your order number or the full billing name used to place the order, so we can look into your case right away and get this sorted out for you.
We look forward to hearing from you.
Sincerely,
Stonewise Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.