Not great. Carpet fitting rescheduled- not met Called 4 hours later onthe day of fitting only to be offered sincere apologies etc Then told of factory issues/delivery/hiccups in the warehouse etc... Se mer
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Plats
Byt platsRannoch Road, Birkenshaw Trading Estate, G71 5PR Uddingston, Scotland, GB
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Det här tycker kunderna
Our experience with Sterling was very informative, especially from David on our purchase of a leather suite, and then he passed us onto Sharon whom he informed us was great at her job. After choosin... Se mer
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Lots of different brand names BUT too similar to other furniture shops so not a first stop perhaps. Nothing for the younger ones setting up. V.limited in style - dated. More people in cafe than act... Se mer
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Quality of staff and furnishing on display. Layout of shop was ideal for browsing and we were not being pressured by staff. However, when we did require help the staff, Richie and Richard were extrem... Se mer
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Företagsinformation
Skrivet av företaget
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Kontaktuppgifter
Rannoch Road, Birkenshaw Trading Estate, G71 5PR, Uddingston, Scotland, Storbritannien
- 01698 811555
4,5
Utmärkt
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I bought a suite from Sterling and have…
I bought a suite from Sterling and have had problems with it from day 1. Initially, it was replaced because of a problem with the cushion (it would not hold its shape).
After the replacement, the leather started peeling on the single seater chair- we contacted the insurance company (recommended to us by the Sterling salesman when we purchased the suite), but they told us that the suite had not been cared for properly. Explained that we could not clean the suite as it would aggravate the problem and peel more of the leather off, but they blamed it on us.
We have put a complaint in on Resolver, but as of yet, have been ignored. Don’t know what else to do.
17 juli 2025
Omdöme utan inbjudan
Svar från Sterling Home - Uddingston
Dear Mr Rocks
We are sorry to hear that you have had issues with your furniture.
You have told us that you contacted the insurance company to report peeling leather and that they did not uphold your complaint.
May we ask you to contact customerservices@sterlingfurniture.co.uk so they can explain how your policy works. They will also ask you questions about your complaint and arrange an inspection if you feel this is due to a fault and not wear and tear.
Kind Regards
The Sterling Home Team
Quality store
28 november 2025
Svar från Sterling Home - Uddingston
Good Morning James,
Thank you for your feedback !
It's great to know you had a great experience whilst visiting our Uddingston Store.
We hope to see you again soon !
Kind Regards,
The Sterling Home Team
Best quality and service
Best quality and service. David is Not a pushy salesman and so knowledgeable. We've visited on two occasions to search for the right sofa. Black Friday deals offered huge discounts. Every option available to us in terms of finance. We were advised for the best comfort and durability for our leather sofa. Family always buy from sterling due to the quality and styles available. We can't wait until March.
22 november 2025
Svar från Sterling Home - Uddingston
Hi Mrs Arnott !
Thank you so much for your wonderful feedback !
We're delighted to hear that you found our team knowledgeable and felt well guided in choosing the right sofa.
It's great to know the Black Friday offers , finance options and range of styles we have on offer helped make your decision easier.
We can't wait wait for you to enjoy your sofas when they arrive in March.
Thank you for choosing sterling Home, your support means the world to us !
Kind Regards,
the Sterling Home Team.
Svar från Sterling Home - Uddingston
Hi Moira,
Thank you so much for taking the time to leave your lovely review.
We're delighted to hear that you enjoyed your recent shopping experience at our Uddingston store, and we will be sure to share your feedback with the team.
Thank you for choosing Sterling Home.
Kind Regards,
The Sterling Home Team
Svar från Sterling Home - Uddingston
Hi Martin,
Thank you for taking the time to get in touch.
We are pleased to see you received great service from our Uddingston and Glasgow Stores, we will certainly pass on your comment.
Thank you again for choosing Sterling Home.
Kind Regards
The Sterling Home Team
Spent a lot of money to replace and…
Spent a lot of money to replace and upgrade my hall and lounge carpet. Poor communication on day of fitting from fitters resulting in me having to contact store to find out when / if coming. Arrived late and in a rush. Didn’t have correct tool to create seam in carpet so shoddy job done. Initial complaint to store dealt with but second attempt at resolving the poor seem - same fitters were assigned to this. This felt awkward . This time they arrived to fix the fault but had brought wrong door bar. Spoke to installation team on phone and was advised that I should have liaised with them directly rather than floor sales team.
Sterling should consider lines of communication between sales, installation and fitting teams to ensure smooth customer service.
3 weeks since original fitting date and job still not completed.
Won’t use Sterling again , sorry.
19 oktober 2025
Svar från Sterling Home - Uddingston
Dear Mrs Watson
Thank you for your review.
Your comments are obviously disappointing and we would like to apologise for the problems that you have experienced relating to your carpet fitting.
This is not the level of service associated with Sterling Home and we are really sorry that this matter has not yet been resolved.
We will contact you privately to discuss this with you in greater detail.
Once again, we are very sorry that you have been placed in this position.
Kind Regards
The Sterling Home Team
If you’re thinking of buying a sofa from Sterling Homes, go elsewhere!
We ordered a sofa and chair in June, and they were finally delivered in mid-August — but the wrong sofa had been ordered, despite us spending time clearly explaining the correct details to the salesperson.
A replacement (197x197x96) was then ordered, and it was delivered today, but again the measurements are completely wrong. It was supposed to be a small corner sofa, and it isn’t.
The entire process has been a nightmare — poor communication, no transparency, and constant broken promises. The manager at the Tannochside store deserves credit only for his consistency in offering false assurances and never calling back as promised.
Overall, a deeply disappointing experience. I would strongly recommend looking elsewhere for furniture and customer service that actually values your time and money.
30 oktober 2025
Omdöme utan inbjudan
Svar från Sterling Home - Uddingston
Good Morning Catherine
We're very sorry to read your comments and hear you are disappointed with the service you have received.
This is not the experience we aim to provide , and we truly value your feedback.
If you can provide your sales order directly at customerservice@sterlingfurniture.co.uk a member of the team would welcome the opportunity to discuss the matter further with you.
Kind Regards,
The Sterling Home Team
Shaun in the Uddingsron store was…
Shaun in the Uddingsron store was amazing. Very lnowledgeable and helpful. Made our experience much better.
Would highly recommend.
30 oktober 2025
Omdöme utan inbjudan
Svar från Sterling Home - Uddingston
Hi Laura
Thank you so much for taking the time to share your kind feedback.
We're delighted to hear that Shaun looked after you during your visit to our Uddingston store.
It really is good for us to know that Shaun was able to help you by offering expert knowledge and a warm, personal approach without any pressure.
Your kind words will be shared with them and the wider team as feedback like this truly motivates us to continue delivering the highest standards of service.
Thank you for choosing Sterling Home, we really appreciate it and look forward to welcoming you back in the future.
Kind Regards,
The Sterling Home Team
Amazing Service at Uddingston
Just a huge shout-out to Lauren in flooring. Lauren took the time to go over different options with attention to detail, nothing was too much trouble. Such a friendly service and no pressure given. Can't wait for our new carpet and will highly recommend.
20 oktober 2025
Omdöme utan inbjudan
Svar från Sterling Home - Uddingston
Dear Hazel
Thank you for your wonderful review following your visit to our Uddingston store.
We are so happy that you found what you were looking for assisted by Lauren and we will ensure that your comments are shared with her.
We are committed to our customers being welcomed by friendly, helpful and knowledgeable staff and we must thank you for choosing us for your carpet, we really appreciate it! We hope you love your carpet when it arrives.
Kind Regards
The Sterling Home Team
I had previously visited the branch at…
I had previously visited the branch at Uddingston and decided while there to purchase the rug but waited until i was home to order online. The staff in the store were lovely and very helpful without being pushy. The website was easy to navigate and I was happy to purchase from it.
28 september 2025
Svar från Sterling Home - Uddingston
Hi Gillian,
Thank you for taking the time to share your experience it is greatly appreciated.
We're thrilled to hear that you found our Uddingston team to be friendly and attentive during your recent visit to the store.
It's also great to know that you navigated our website easily whilst purchasing your rug .
We will be sure to share your comments with the teams involved.!
Thank you for choosing Sterling Home, and we hope to welcome you back again soon.
Kind Regards,
The sterling Home Team
Svar från Sterling Home - Uddingston
Hi Kevin
Thank you for leaving feedback following your visit to our Uddingston store.
We would like to thank you for choosing Sterling Home for your furniture. We hope you love it and that you will visit us again in the future.
Kind Regards
The Sterling Home Team
Sterling Home, uddingston
Just been to this store in Birkenhead, Uddingston. I was served by Sean and Lauren. I don’t normally leave reviews because service delivery should be a given not the exception but both of these individuals are a credit to their organisation. Unbiased advice without the hard sell. It almost felt as if a friend was advising you. I will now buy 4 sofas and 2 rugs. Great shop, their merchandise is quality and most of all the staff are great. Good coffee shop as well
28 september 2025
Omdöme utan inbjudan
Svar från Sterling Home - Uddingston
Hi Paul
Thank you very much for your lovely review. We will be sure to share your comments with Sean & Lauren.
It's great to hear that you enjoyed your visit and that you did not feel pressured in any way. We want to create an environment where you can look around the furniture at your leisure with the knowledge that we are not far away if you need us. Thank you for recognising the quality of our ranges and ofcourse, a coffee break never hurts!
Thank you for choosing Sterling Home, we really appreciate it.
Kind Regards
The Sterling Home Team
Svar från Sterling Home - Uddingston
Hi Fraser,
Thank you for taking the time to leave feedback.
We are delighted to hear your comments regarding the Sterling Home store in Uddingston and will pass your comments onto the Store.
Thank you again for choosing Sterling Home and we hope to see you again soon.
Kind Regards
The Sterling Home Team
Staff were so helpful
Staff were so helpful, polite and professional, and not pushy. Bought furniture from here before and can't wait to see our new sofa!
24 augusti 2025
Svar från Sterling Home - Uddingston
Hi Mo,
Thank you for your great feedback !
We are pleased to hear you enjoyed your shopping experience at Sterling Home in Uddingston. Its always good news to us that we have returning customers.
Its great to hear that Betsy was so helpful without being pushy. We are sure your new sofa will be worth the wait!
Thank you for choosing Sterling Home and hope to see you again soon.
Kind Regards
The Sterling Home Team
Friendly efficient service.
25 augusti 2025
Svar från Sterling Home - Uddingston
Hi George,
Thank you for leaving such kind feedback!
We are pleased to hear you enjoyed your shopping experience at Sterling Home in Uddingston.
We are delighted to hear that the Uddingston Team were so helpful and will pass along your comments.
Thank you for choosing Sterling Home and hope to see you again.
Kind Regards
The Sterling Home Team
Satisfied customer.
2 very efficient young men laid my carpet and it was a pleasure to have them in my home.
27 juli 2025
Svar från Sterling Home - Uddingston
Hello Marion,
Thank you for your lovely feedback!
We appreciate you taking the time to let us know of your good experience with our Fitting Team and will pass your comments onto our Installation Department.
Thank you for choosing Sterling Home Uddingston.
Kind Regards
The Sterling Home Team
Helpful staff
27 juli 2025
Svar från Sterling Home - Uddingston
Hi Gillian,
Thank you so much for your kind feedback !
We're delighted to hear that our sales colleagues were able to assist you and make your experience such a positive one.
We will be sure to pass on your comments to our Uddingston store.
Thank you for choosing Sterling Home, we hope to welcome you back again soon.
Kind Regards,
The Sterling Home Team
Fantastic advice and helpful staff .A…
Fantastic advice and helpful staff .A great shopping experience.
21 augusti 2025
Svar från Sterling Home - Uddingston
Hi Domenico,
Thank you so much for your lovely feedback !
We're delighted to hear that you had a great shopping experience and found our staff to be helpful and friendly.
Providing fantastic service is very important to us and it's wonderful to know this came across during your visit to our Uddingston store.
We'll be sure to share your kind words and thank you for choosing Sterling Home.
Kind Regards,
The sterling Home Team
Svar från Sterling Home - Uddingston
Hi Mr Harper,
Thank you for your kind words !
We're so pleased to hear that you received great service and found our team at the Uddingston store to be friendly and helpful during your visit.
Your feedback means a lot to us and we will be sure to share with the team.
We truly appreciate your support and look forward to welcoming you back again soon.
Kind Regards,
The Sterling Home Team
Svar från Sterling Home - Uddingston
Hi Sarah
Thank you for your feedback following your visit to our store in Uddingston.
We are glad you enjoyed your visit and found what you were looking for with Betsy looking after you.
We love to hear from our customers and we are very happy to have you on board. Hopefully, we will see you soon!
Kind Regards
The Sterling Home Team
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