Not great. Carpet fitting rescheduled- not met Called 4 hours later onthe day of fitting only to be offered sincere apologies etc Then told of factory issues/delivery/hiccups in the warehouse etc... Se mer
Företaget har svarat
Plats
Byt platsRannoch Road, Birkenshaw Trading Estate, G71 5PR Uddingston, Scotland, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Our experience with Sterling was very informative, especially from David on our purchase of a leather suite, and then he passed us onto Sharon whom he informed us was great at her job. After choosin... Se mer
Företaget har svarat
Lots of different brand names BUT too similar to other furniture shops so not a first stop perhaps. Nothing for the younger ones setting up. V.limited in style - dated. More people in cafe than act... Se mer
Företaget har svarat
Quality of staff and furnishing on display. Layout of shop was ideal for browsing and we were not being pressured by staff. However, when we did require help the staff, Richie and Richard were extrem... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Kontaktuppgifter
Rannoch Road, Birkenshaw Trading Estate, G71 5PR, Uddingston, Scotland, Storbritannien
- 01698 811555
4,5
Utmärkt
346 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Customer service Paula Hudson very unprofessional
I purchased two g plan sofas that became faulty after 6 months .I got in touch with sterling who said they would send an upholsterer to look at it . Couldn’t believe what the upholsterers decision was . He said it was not a manufacturing fault that’s. I telephoned Paula to ask about the warranty and she just said not a manufacturing fault and that the cushions would collapse again if they were renewed ,I would like some help as I am 76 years old and these sofas cost me £3000 .never buy from sterling again .customer service was terrible told me I had to pay for cushions as they will keep needing replaced every year .they got an assessor to assess if my sofa was under way and off course it wasn’t and he said it wasn’t a manufacturer fault . They told me to go to trading standards Paula Hudson who has driven me to the brink of a nervous breakdown
She sent out her assessor who had been at my home some 9 months ago . She said the assessor said all sofa seats were all sagging and Paula told me the cushions would be replaced in 4/5 weeks with the same assessor to fit . Never asked me if this was agreeable to me which it is not as the sofas were not fit for purpose on the day I purchased them . I don’t know who will help me I think it’s time I saw a solicitor
14 mars 2026
Omdöme utan inbjudan
Svar från Sterling Home - Uddingston
Dear Jean
Thank you for getting in touch, and I’m very sorry to hear about the issues you’ve experienced with your G Plan sofas.
Whilst our records show that there is not a fault, please contact the customer service team directly if you would like to discuss this further and they will advise you what to do under these circumstances.
Kind Regards
The Sterling Home Team
Betsy was a great salesperson very down…
Betty was a great salesperson very down to earth, knowledgeable and just lovely persob
1 mars 2026
Omdöme utan inbjudan
Svar från Sterling Home - Uddingston
Hi Pauline,
Thank you so much for your lovely feedback and comments about Betsy.
We’re delighted to hear you had such a positive experience. Betsy really is a fantastic member of our team - so it’s wonderful to see that reflected in your visit.
We’ll be sure to pass your feedback on to her; it will mean a lot.
Thank you for choosing Sterling Home Uddingston.
Kind Regards
The Sterling Home Team
Great customer services by Scott…
Great customer services by Scott Martins. Everything was sorted very smoothly.
13 mars 2026
Omdöme utan inbjudan
Svar från Sterling Home - Uddingston
Hello Inyene,
Thank you so much for taking the time to share your kind feedback.
We're delighted to hear that Scott provided great customer service and was able to get everything went smoothly.
Thank you for choosing Sterling Home Uddingston.
Kind Regards
The Sterling Home Team
Excellent as always
Excellent as always. We've purchased furniture from Sterling Home previously, great experience from start to finish. Thank you again!
25 januari 2026
Svar från Sterling Home - Uddingston
Hi John,
Thank you so much for your lovely feedback — we really appreciate you taking the time to share it with us.
We’re delighted to hear that you’ve had great experiences with Sterling Home, and it’s wonderful to know everything went smoothly. Your continued support means a lot.
Thank you for choosing Sterling Home Uddingston.
Kind Regards
The Sterling Home Team
Sterling in uddingston
Sterling in uddingston ! What a great experience from start to finish!
Shaun, first class customer service, helpful, accommodating, and a genuinely lovely person. Bought a beautiful sofa, colour matched the cushions, wallpaper etc.
The most pleasant customer experience, very impressed ! Thank you so much Sean 😊
9 mars 2026
Omdöme utan inbjudan
Svar från Sterling Home - Uddingston
Hi
Thank you so much for taking the time to share your lovely feedback!
We’re absolutely delighted to hear that you had such a great experience at Sterling Uddingston. Shaun will be thrilled to know his customer service made such a positive impression, he truly is a credit to our team.
It’s wonderful to hear that you found the perfect sofa and enjoyed matching everything together. Creating beautiful homes is what we love to do, and it’s fantastic to know we helped make that process enjoyable for you.
Thank you again for your kind words — they mean a lot. We hope you enjoy your new sofa, and we look forward to welcoming you back in the future!
Kind Regards
The Sterling Home Team
Sofa purchase and delivery
Purchased Lovely and comfy sofa from Uddingston store ,delivery guys were superb too ,many thanks👍😀
19 februari 2026
Svar från Sterling Home - Uddingston
Hi Irene
Thank you so much for your lovely feedback!
We’re delighted to hear that you’re enjoying your new sofa, great choice!
It’s also wonderful to know our Uddingston team and delivery crew made the experience smooth and enjoyable for you.
Many thanks again for taking the time to share your review. Enjoy getting comfy!
Kind Regards
The Sterling Home Team
Good knowledge and well explained in…
Good knowledge and well explained in detail care and maintenance of my purchase.
19 januari 2026
Svar från Sterling Home - Uddingston
Hi John
Thank you for your great review!
We’re really pleased to hear that our team were able to clearly explain the care and maintenance of your purchase. Making sure our customers feel confident and well‑informed is something we always aim for.
If you ever need any further advice or assistance, we’re always happy to help.
Thanks again for choosing us!
Kind Regards
The Sterling Home Team
Wooden Flooring experience
I’ve been on the lookout for new wooden flooring for quite some time but today I finally found one, Sterling Flooring Department Uddingston were great and showed me loads of samples in different parts of the store to see it in different lighting and even brought some to my house
25 februari 2026
Omdöme utan inbjudan
Svar från Sterling Home - Uddingston
Hi Karen,
Thank you for taking time to leave feedback.
We are glad you found the wooden flooring you’ve been looking for. Its great to hear that the team at Sterling Home Flooring Uddingston were really helpful, showing you samples in different lighting and even bringing samples, it gives you an idea of how its going to look in your home
Thanks for sharing your experience and for choosing Sterling Home.
Kind Regards
The Sterling Home Team
We visited Stering in Birkenshaw
We visited Stering in Birkenshaw, Uddingston yesterday to find a new sofa for our snug. We had to find a specific size and so our options were already limited.
The salesman Shaun Mecham was absolutely fantastic with helping us find a sofa that we liked and also suited our needs.
We returned today and matched the fabric to our flooring and placed an order. Nothing was any hassle and we were even rearranging footstools to see how we found them to match the sofa we wished to order.
Shaun is an absolute credit to your team and he was very knowledgeable and patient while we considered our options.
I look forward to receiving our new sofa in May.
15 februari 2026
Omdöme utan inbjudan
Svar från Sterling Home - Uddingston
Hello Tracey,
Thank you so much for your lovely feedback.
We are delighted to hear Shaun looked after you so well — we will make sure your comments are passed on to him.
We really appreciate you choosing Sterling Home Uddingston and hope you love your new sofa when it arrives in May.
Thanks again for choosing Sterling Home and we hope you visit us again soon!
Kind Regards
The Sterling Home Team
Brilliant serviceThe lady who attended to me was…
The lady who attended to me was absolutely brilliant.
She was friendly, very helpful & extremely patient. I had visited the store 3 times & had taken samples home with me.
I was served by Angle McShannon
10 februari 2026
Omdöme utan inbjudan
Svar från Sterling Home - Uddingston
Hi Anne
Thank you so much for taking the time to share your lovely feedback.
We are delighted to hear that Angie looked after you so well.
Friendly, helpful and patient service is exactly what we aim for, so it’s wonderful to know that she made your experience a positive one. We will make sure your kind words are passed on to her.
Thank you for choosing Sterling Home Uddingston.
Kind Regards
The Sterling Home Team
Excellent service from sales lady…
Excellent service from sales lady Angie. Delivery on time and nice delivery men. No complaints at all.
20 januari 2026
Svar från Sterling Home - Uddingston
Thank you so much for your wonderful feedback!
We’re delighted to hear that Angie provided excellent service and that your delivery arrived on time with helpful delivery staff. It’s great to know everything went smoothly.
We truly appreciate you taking the time to share your experience and if there’s anything else we can help with, please don’t hesitate to get in touch.
Kind Regards
The Sterling Home Team
Collection service
When an item is in stock and is being collected it shouldn’t take 2 weeks to be Co able to collect. No updates given left to customer to chase up. Positive is staff are nice at collection point.
3 februari 2026
Svar från Sterling Home - Uddingston
Thank you for your feedback.
I’m really sorry to hear that it took so long for your in‑stock item to be ready for collection, and that you weren’t kept updated. That’s definitely not the experience we want for our customers.
I’m glad to hear our collection point team were friendly, but I understand this doesn’t make up for the inconvenience caused. I’ll pass this on so we can improve our communication and collection times.
If there’s anything further we can help with, please let us know.
Kind Regards
The Sterling Home Team
Great selection of furniture
We where left to browse freely without anyone approaching us trying to get a sale. Salesman was very helpful and showed us different items and spent time to listen to us
18 januari 2026
Svar från Sterling Home - Uddingston
Good Morning Christine,
Thank you so much for sharing your feedback.
We’re really pleased to hear that you were able to browse freely without feeling any pressure — creating a relaxed environment for our customers is something we pride ourselves on.
It’s also great to hear that when you were ready for assistance, our salesperson was helpful, took the time to show you different options, and listened to what you were looking for.
Thank you for choosing Sterling Home , your support means the world to us.
Kind Regards,
The Sterling Home Team
The personal sales service provided by Callum
The personal sales service provided by Callum in the Birkenshaw trading estate was excellent. No pressure to buy expert knowledge and advice given regarding the product. Friendly and professional Also he approached me and offered help rather than having to look for assistance
30 januari 2026
Omdöme utan inbjudan
Svar från Sterling Home - Uddingston
Hi Myra,
Thank you so much for taking the time to share your experience.
I’m delighted to hear that Callum provided such excellent service during your visit to our Sterling Home in Uddingston.
We’re incredibly proud of the friendly, knowledgeable, and professional support Callum offers, and your comments truly reflect the standard of service we strive for. It’s great to hear that he approached you proactively and made your visit smooth and enjoyable.
I’ll be sure to pass your kind words on to him and the team—they’ll be very much appreciated.
Thank you for choosing Sterling Home.
Kind regards,
The Sterling Home Team
Very knowledgeable salesperson
6 januari 2026
Svar från Sterling Home - Uddingston
Hi Mr Brown,
Thank you for taking the time to leave feedback.
Its great to hear you had a good experience with your recent purchase from our Sterling Home in Uddingston, and in particular that Shaun was helpful.
We truly appreciate you taking the time to share with us and look forward to welcoming you again soon!
Kind Regards
The Sterling Home Team
Sean was our salesman
Sean was our salesman, and we were looking to purchase a dining room table and chairs. Sean went the extra mile changing various chairs types to help us choose the best option for us. Many thanks.
26 januari 2026
Omdöme utan inbjudan
Svar från Sterling Home - Uddingston
Good Morning Elaine and Martin,
Thank you very much for your lovely feedback!
We’re delighted to hear that Sean was able to help you choose the perfect dining table and chairs. It’s great to know he went the extra mile, taking the time to show different chair options so you could find the best fit.
We truly appreciate you sharing your experience, and we’ll be sure to pass your kind words on to Sean — he’ll be thrilled!
Many thanks again,
The Sterling Team
Product incorrectly ordered
Ordered and paid for 2 bar stools mid November with a long lead time. I queried the receipt at the time as it said dinning chairs/counter chairs. The sales person assured me the order was definitely for bar stools. Went to pick them up mid January only to discover they had indeed sent dinning room chairs. So disappointed but the 2 stars are given due to the fact I was refunded.
23 januari 2026
Omdöme utan inbjudan
Svar från Sterling Home - Uddingston
Good Evening Nancy,
Thank you for taking the time to share your feedback.
I’m truly sorry that your recent order didn’t go as expected. Waiting several weeks only to discover the incorrect items had arrived must have been incredibly frustrating, especially after checking in early on to make sure the order was correct.
This is certainly not the experience we want for our customers.
While I’m glad we were able to refund you promptly, I completely understand your disappointment, and we’ll be reviewing this with our team to help prevent similar issues in the future.
We do hope to have the opportunity to welcome you back in the future.
Kind Regards,
The Sterling Home Team
If I could give a score of no stars I…
If I could give a score of no stars I would! I received a delivery and it didn’t fit, gave measurements to sales staff as I have dyslexia and can’t read the measurements, I was assured it would fit, it didn’t and now they want to take off £600 for having it in my home for one day! Wouldn’t recommend this company to anyone, they’re quick to take your money but their customer service is appalling and they make no allowance for having a disability.
*sterling furniture reply is nonsense, it was their customer ‘service’ department who was responsible for the extremely poor response to a valid experience
4 januari 2026
Omdöme utan inbjudan
Svar från Sterling Home - Uddingston
Dear Mr Kirk
Thank you for your feedback.
Your comments are obviously disappointing for us and as our records are not the same, we would ask that you contact customer.service@sterlingfurniture.co.uk to clarify matters.
We look forward to hearing from you.
Kind Regards
The Sterling Home Team
The sales woman was friendly,pleasant…
The sales woman was friendly,pleasant and very helpful
4 januari 2026
Svar från Sterling Home - Uddingston
Hi James
Thank you very much for taking the time to leave such a nice review following your visit to our store in Uddingston.
It's great to hear that you enjoyed your shopping experience and that your salesperson was friendly and very helpful. Customer satisfaction is our priority and we are so happy that you found what you were looking for.
Thank you for choosing Sterling Home, we really appreciate it.
Kind Regards
The Sterling Home Team
In the showroom on 29th dec the sales…
In the showroom on 29th dec the sales person told us our suite would be with us on 6th jan its now 11th jan and still no suite i got someone to take my old suite so we are sitting on dining chairs not very comfy for 2 oaps .
29 december 2025
Svar från Sterling Home - Uddingston
Dear Mr & Mrs Taylor
We are sorry to hear that you not received your furniture. This must be disappointing for you.
We have passed your comments on and this will be investigated further. Hopefully, you will have your suite very soon.
Kind Regards
The Sterling Home Team.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.