This is the worst company I have ever done business with. Dishonest and lying owner on more than one occasion when I tried to resolve the issue. PRODUCT OF VALUE LESS THAN 150 EUROS DO NOT HA... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I bought stencils from 'Stencil Up' for my 12 yr old grandchildren who are decorating their bedrooms. They have been a great success. Detailed designs but resiliently made so could be reused several... Se mer
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I love the final result but as I was w undertaking a large project (hall stairs and landing) I have needed to reorder as the stick fails after a time (despite cleaning carefully). I wouldn’t mind this... Se mer
Delivered quickly, even with RM strikes and the August BH weekend! Bought the untacked version, it's made from a thick but bendy plastic, so confident it will last through my project. I love the st... Se mer
Företagsinformation
Skrivet av företaget
Designer and manufacturer of decorative wall stencils and craft stencils. Our wall stencils are large format allowing you to quickly and easily create a beautiful feature wall a perfect alternative to wallpaper! Unlike wallpaper, you can also create a wall in any colour combination you choose. We also have a growing range of craft stencils, suitable for fabric, furniture and scrapbooking.
Kontaktuppgifter
Cambridge, Storbritannien
- 07824 479630
- info@stencilup.co.uk
- stencilup.co.uk
2,9
Medel
218 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
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Disappointed
Never received my order. Had to go to PayPal in order to get my money back.
16 november 2021
Omdöme utan inbjudan
Svar från Stencil Up
Hi - as you will recall you chose to open a case with Paypal within 1 minute of sending an email to request information about your missing order. Had you waited one more minute you would have received our reply - an apology and an offer to immediately look into it for you. You did not need to go via Paypal for a refund, we would have happily refunded or reshipped, but you chose not to have a polite conversation with us. Royal Mail have since confirmed the item is indeed lost.
Stencil was ok but 2 week delivery
Stencil was quite thin and did not come with a measuring, as I thought it would. Also took 2 weeks to arrive after payment
11 november 2021
Svar från Stencil Up
Hi Susi, thank you for taking the time to leave a review. Stencils are meant to be thin and flexible, if they weren't you wouldn't be able to achieve a good finish. Having said that, our stencils are much thicker than standard wall and furniture stencils. (250micron compared to 190micron).
We state our processing times at the top of our home page so customer can gauge if the stencil will arrive in time for delivery. For a number of months, we have had an extended delivery time to allow for staff illness and holidays.
I'm not sure what you mean by 'a measuring'?
If you need a stencil in a rush it is always worth dropping us a line to see if we can process quicker.
I hope your project was a success
Lovely Art Deco stencil
7 november 2021
Svar från Stencil Up
Thank you - I hope your project was a success!
very nice good quality stencil
4 november 2021
Svar från Stencil Up
Thanks for taking the time to review!
Very good easy to use product and…
Very good easy to use product and overlaps well. Would use them again if I need them.
18 oktober 2021
Svar från Stencil Up
Thank you, we look forward to seeing you back at Stencil Up!
Svar från Stencil Up
Thanks so much Patricia!
Totally satisfied and thrilled
Totally satisfied and thrilled for service and product. Would recommend
23 september 2021
Svar från Stencil Up
Thank Pamela, I hope your project was a success
Won't recommend stencil up
I have not even received my order. Hermes are saying that they have delivered to neighbours, but I have not received any parcel and when I asked for refund the stencil up is not giving refund. I won't recommend this website to anyone else. Refusing to pay the refund back, if it is not our fault. Don't know how to claim the money back
11 september 2021
Svar från Stencil Up
I think it is important to include some key facts that you have omitted. Yes, the first parcel was lost and when alerted to the fact I sent a replacement and even included some extras for you. But AFTER I sent the replacement you informed me that you had moved house! Obviously you could not accept the parcel as you had moved, so the courier delivered to your neighbour and we have provided you with photographic and GPS evidence of this. You claim the neighbour did not receive the parcel (despite the photo of the package in their open doorway). I then told you it would need to be reported as theft. You have refused to register the theft with the police and refused to cooperate with me. Instead, you are demanding I refund without providing any evidence so that I can claim on the insurance that I purchased.
Svar från Stencil Up
Thanks so much for the review!
Not the best...
1 september 2021
Svar från Stencil Up
Hi, sorry to hear this. I cannot find any communication from you where we could have discussed this?
Lorraine at Stencil Up is a brilliant…
Lorraine at Stencil Up is a brilliant seller, very helpful and responsive. Stencils are absolutely fabulous and Lorraine is happy to offer advice on using new products or sizing for onlays. Stencil up is definitely my “go to” supplier.
19 augusti 2021
Svar från Stencil Up
Thanks so much Nina - and thank you for your patience during our extended delivery period. I hope you are getting on well with the metals!
Good quality stencil
Good quality stencil. Used to create a tile effect on the back of my mdf fireplace. Looks great!
14 augusti 2021
Svar från Stencil Up
Thanks so much Anne!
Amazing customer service
Amazing customer service. I ordered a complicated design bespoke stencil and got it exactly how I wanted it. I would definitely use this company again.
.
5 augusti 2021
Svar från Stencil Up
Thank you Alison!
Beautiful stencil
Beautiful stencil, well protected during delivery and really pleased with how it looks.
30 juli 2021
Svar från Stencil Up
Thanks so much, I hope your project was a success!
The panels Stencil Up created for us…
The panels Stencil Up created for us turned out beautifully! We will be ordering again.
22 juli 2021
Svar från Stencil Up
Thanks so much Annette. Looking forward to seeing the finished cabinet!
Beautiful stencil
Beautiful stencil, arrived quickly to Germany and packaged really well. Easy to use (and I'm a novice) and to clean after use.
Will definitely buy more from Lorraine!
16 juli 2021
Svar från Stencil Up
Thanks so much!
IKEA upgrade
I got these to fit inside IKEA besta doors. I spray painted them gold and removed the backing and they went on perfectly. It’s a great upgrade and looks seamless
15 juli 2021
Svar från Stencil Up
Thanks so much! I hope you found the panels easy to use!
Great stencils nice size variation and…
Great stencils nice size variation and quick delivery. Would recommend and will use again.
Regards
7 juli 2021
Svar från Stencil Up
Thanks so much Richard!
Very good service
The wooden cut-out panel supplied was just what I wanted. It looks very well made. Customer service was good including checking my requirements prior to production and delivery well within the stated time scale.
5 juni 2021
Svar från Stencil Up
Thank you Anne - I hope you found the panels easy to use
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