Very helpful. Had to return items and were refunded immediately even though mistake was my fault. So I reordered correct size and items sent quickly Would thoroughly recommend this company.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Easy to order, great choice of mattresses at good prices. Arrived super quickly on a day I wanted delivery and very happy with quality of mattress. Highly recommend this company.
Företaget har svarat
Packaged really well although a warning about the explosion when you cut the final bit of wrapping might be useful. Delivery was quick and as promised. Mattress not quite as soft as described but it w... Se mer
Företaget har svarat
The mattress was delivered promptly the only criticism I have is that the pattern that was advertised was not the same as delivered. But apart from that everything was fine.
Företagsinformation
Om Starlight Beds
Skrivet av företaget
Introducing! Starlight Beds™
Every mattress is made to order, by hand and delivered directly to you
- All mattresses are manufactured in the UK
- No retail mark-up to save you money
- Over 25,000 customer reviews on Amazon
- Rolled and boxed mattresses for easy carrying
- Free UK delivery on all beds and mattresses
Starlight Beds™ saves you money and provides quality, affordable mattresses at direct from factory prices.
Our mission is to make it easy and affordable to get a great night’s sleep by offering quality mattresses at a great price.
We specialise in providing mattresses through trusted International marketplaces. This means that we can concentrate on creating high-quality mattresses with incredible value.
We provide a large range of value mattresses at a great quality. The reason we can provide affordable mattresses at a lower price than our competitors, is because we manufacture all mattresses in our production facility.
Watch our promotional video on how we produce mattresses and why we are different from other mattress companies Watch Starlight Beds Video
Kontaktuppgifter
Unit 5, Royds Mill, Leeds Road, WF5 9YA, Ossett, Storbritannien
- 01924 600 683
- help@starlightbeds.co.uk
- starlightbeds.co.uk
4,5
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing
Amazing. The mattress was ordered on Friday/Saturday and delivered on Wednesday.
Also Wednesday happened to be Christmas Eve...so I'm super pleased with their speed.
Mattress not bad either
24 december 2025
Omdöme utan inbjudan
Very good service and the mattress is…
Very good service and the mattress is so good well worth the money came on time .
22 december 2025
Omdöme utan inbjudan
Great service
Great service, easy to navigate website and promptly delivered within a few days.
9 december 2025
Very efficient and quickly delivered.
9 december 2025
A high quality mattress at a very…
A high quality mattress at a very reasonable price. Very quick delivery.
8 december 2025
Well packed was very impressed with the…
Well packed was very impressed with the speed of delivery & the quality of the mattress.
8 december 2025
Fantastic service ordered delivered…
Fantastic service ordered delivered within 2 days start to finish great quality matress
8 december 2025
Quick & efficient
Quick & efficient delivery of my mattress. Son very happy with it & is finding it most comfortable!!
12 december 2025
Omdöme utan inbjudan
Fabulous service so far!
Order placed on the Friday, good delivered on the Saturday!! Product not yet used but we have removed it from the box and it seems spot on!
5 december 2025
Shocking Service – Mattress Lost Twice
Ordered a mattress on 01/12 during the Black Friday sales, due for delivery on 03/12. It never arrived. After chasing, I was told there were no couriers to deliver it, then later that the courier had lost it. A replacement was arranged, but unbelievably, that one was lost too.
By 15/12 I was offered either another reorder with the same unreliable courier or a refund. I chose the refund, but the whole experience was a complete waste of time.
Unreliable delivery, poor communication, and zero accountability. I won’t be using this company again.
1 december 2025
Svar från Starlight Beds
We’re very sorry to hear about your experience and fully understand your frustration. This is clearly not the service we aim to provide, especially during a busy period such as Black Friday. We sincerely apologise for the repeated delivery failures, the conflicting information provided, and the inconvenience this caused you.
While a refund was processed as requested, we recognise that this doesn’t make up for the time and effort you had to spend chasing updates. Your feedback regarding delivery reliability and communication has been taken on board and will be reviewed internally. Thank you for bringing this to our attention, and we’re genuinely sorry that we weren’t able to meet your expectations on this occasion.
Mattress was delivered on time and my…
Mattress was delivered on time and my son is happy with how comfortable it is. Price was great too so all in all a great purchase 👍🏾
10 december 2025
Omdöme utan inbjudan
I do not recommend it.
This mattress is for a person up to 50 kilograms, the springs are very weak, when you sit on it the springs cling to each other and you hear a metallic crunch.
I do not recommend it.
14 december 2025
Omdöme utan inbjudan
Svar från Starlight Beds
We’re sorry to hear about your experience with the mattress and that it didn’t meet your expectations. This feedback is concerning, as the mattress should not produce unusual noises or feel unsuitable when used within normal conditions. We appreciate you bringing this to our attention and would encourage you to contact our customer support team so we can look into this further and advise on the next steps. You can reach us at help@starlightbeds.co.uk.
Still hasn't arrived and it's ordered…
Still hasn't arrived and it's ordered it weeks ago and it said 2-3 days for delivery!
30 november 2025
Svar från Starlight Beds
We’re sorry to hear that the delivery time was delayed. From our records, a full refund has been issued in relation to the issue experienced. If there’s anything further we can assist you with, please don’t hesitate to get in touch at help@starlightbeds.co.uk
Really prompt service
Really prompt service - ordered on Saturday, delivered by Tuesday lunchtime. Item exactly as described, and excellent value for money.
30 november 2025
Would use again
User friendly website. Couldn’t find the mattress we bought for any cheaper elsewhere so great value. Fast and reliable shipping. Would use this company again.
5 december 2025
Omdöme utan inbjudan
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