Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

I was crossing the street to get to the bus stop and the x17 bus came and was at the stop so I put my hand out to stop the bus and bus driver started pulling a face and I got in the bus and busy drive... Se mer

Betygsatt 2 av 5 stjärnor

What's good - we're lucky to have a bus service from where I live into Nottingham (Sherwood Arrow) what's rubbish - the buses are old/clunky/stink of diesel/grubby on the outside/full of condensat... Se mer

Betygsatt 1 av 5 stjärnor

I wish I could give zero stars. I am a regular user of these bus services across different counties, and they never seem to run on time. Even when using the app, buses on the map often disappear witho... Se mer

Betygsatt 1 av 5 stjärnor

Yet again Stagecoach let us down twice in one day! We find this bus company to give very poor service, late buses, timetabled buses that never arrive, drivers that don't turn up leaving passengers str... Se mer

1,4

Mycket dålig

TrustScore 1.5 av 5

545 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har inte besvarat negativa omdömen

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Waiting for number 16 from Sunderland…

Waiting for number 16 from Sunderland Town Centre to Hastings Hill, due 4.10pm turned up 4.27pm, absolutely packed and no room for women with pram, also drove past next stop as too packed for any more passengers, always seems to be this bus service! Terrible service yet again and these electric busses have less seats.

15 oktober 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Hopeless

Hopeless. Even the app fails to inform you that a bus us cancelled. Stratford upon avon to Pebworth. Cancelled several times in last few weeks. Left waiting for a bus that never came. No info on app. Appalling

14 oktober 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Better off walking

2 buses just straight up didn't turn up. Had drivers drive right past me as I wave for them. Probably the most shit service ever. Like why are are you not turning up to a TRAIN STATION. Actually taking the piss 😭

13 oktober 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Shocking Service

I think the reviews will give you a good idea of how well this company runs a service. Management should have a good look at themselves. Something has to be done, because the service provided right now is Shocking.

10 oktober 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Abysmal

Least reliable bus service I've ever had the misfortune to experience.
Buses are either ridiculously late or fail to arrive at all, and their app does not communicate this at all.

Wish rideshare companies served my area 🙄

10 oktober 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Unwilling victim

5 days a week I have the absolute pleasure of using this service, it always fails to meet my expectations which at this point for the service are astronomically low.

I sure do love having to wake up an extra 40 minutes early each day just to account for 1 of the 3 busses i need to get being routinely cancelled at the moment they should just be coming around the corner. Oh but silly me, why can't I just check the app then?
The app has busses appear and disappear from the live tracking, fails to load the route correctly and is never accurate to when a bus is actually arriving.

9 oktober 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Shambolic service

Shambolic service - 6b bus from Darlington simply doesn’t appear - yet app / info board suggests it has. Abysmal service leaving multiple people stranded. No confidence in Stagecoach buses.

5 oktober 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Unreliable

15:40 X17 didn't arrive. The next bus didn't go the full route. Every bus is delayed, no way can a person without a car rely on them to get to and from shopping. Unreliable and

4 oktober 2025
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

I’ve been using stagecoach for the past…

I’ve been using stagecoach for the past 20 years and I’m sure when I was 5 I could still tell you something bad about this company .. Northampton especially.. whiles the bus 16 people bear in mind 70/80 year olds sat waiting they all want to talk and catch up in the cafe .. good one

23 september 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Shite

Shite, skips time slots and is late 90% of the time

23 september 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Shocking X4 service

caught 3 buses between weldon and corby over the weekend,2 buses never turned up despite the updated app saying they were running 5,10,15 minutes late and the 3rd bus turned up but was 20 minutes late.
A disasterous service.Stagecoach you should be ashamed. Think of the damage you are doing to your customers some who may miss important appointments!

20 september 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Stagecoach . Run by cowboys !!!

Once again stagecoach have surpassed themselves with their absolute third world bus "service". Another hospital appointment missed, thanks to their shabby service. A friend of the family started with them,and has been in "training" for three months. (Be quicker getting a pilots licence).
How, when it takes so long to train drivers.Can they not find their way to Milton of leys Inverness. No wonder people choose to drive and refuse to ignore the governments advice to hop on a bus and save the planet.(What utter rubbish).
I for one am going to invest in a gas guzzling car until such time as the council in Inverness pull their heads out of the sand and bring in competition for this shambles of a company.
Pretty aptly named by the way. Stagecoach (bunch of cowboys).

20 september 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Buses frequently late or don't turn up!

Frequently have late buses, or buses that straight up never turn up.
App doesn't track properly, these missing buses sometimes just disappear from the app or suddenly stop tracking.

I am going to also call out the M1 bus service in Lincoln. Having had my original bus go missing, I waited for that. Saw it coming, put my arm out. They drove straight on by. Even though it should have stopped at my stop.

13 september 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Unreliable, poor third world service. Use your car!

Companies that should be banned from providing public services. Number 462: Stagecoach Bus

Service area: Cheltenham and Gloucester

It's unreliable. My daughter started school last week. Every single day she has had at least one bus cancelled on her journey. Sometimes both outward and return.

This means she is waiting at the bus stop. On her own for far longer than she needs to. She is 11 years old. She needs to get to school. She needs to come home.

If Stagecoach cannot provide a service then I will be after a refund of her bus pass and I will drive her.

The UK is one of the world's biggest economies. Yet has a bus service that is worse than third world. It's shocking.

It's yet another example of a company putting it's own profits before providing a service. Keep doing that and they won't have much of a profit to focus on as hopefully their contracts get terminated.

12 september 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Badly managed

Never on time.
Never update on delays.
Rude staff and drivers.
App is never updated to show diversions or delays.
Always issues with thier buses. Breakdowns etc

8 september 2025
Omdöme utan inbjudan

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