I am very disappointed with the service provided by this staff benefits company. When they first approached me about their service, I had not made any inquiries myself. However, I was placed under... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We have worked with Staff Benefits for some time now and have found it a very useful partnership to generate leads for us especially in quieter times dictated by the market. Lee and the team are alway... Se mer
Företaget har svarat
SCAMMMMM STAY AWAY FROM THIS COMPANY. THEY WILL HURRY YOU TO SIGN UP CONTRACT AND OFFER YOU THE WORLD AND INSIST ANOTHER COMPETITOR IS ON THE OTHER LINE TO FORCE YOU TO SIGN CONTRACT BUT ITS ALL LIES.... Se mer
Företaget har svarat
Initial impression not good - I run a business, and they wanted me to sign up to offer services to my local NHS trust. Their checks were very minimal, they weren't interested in how we ran our busines... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We provide discounts for Healthcare, Government and Corporate employees. From local independents to high street names in your area, every deal is exclusive to Healthcare, Government and Corporate staff signed up to Staff Benefits.
Kontaktuppgifter
Storbritannien
- 01253 579607
- sales@staffbenefits.co.uk
- staffbenefits.co.uk
2,7
Dålig
751 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I am very disappointed with the service…
I am very disappointed with the service provided by this staff benefits company. When they first approached me about their service, I had not made any inquiries myself. However, I was placed under significant pressure to sign the contract immediately. I was told that if I did not sign right away, the offer would no longer be available.
Unfortunately, I was not given detailed information about the terms and conditions at the time. After signing, I carefully reviewed the contract and realized that I had not been fully informed of all the details. I contacted the company shortly afterward—approximately five hours later—to explain that I had changed my mind, but I was told that cancellation was not possible.
A few months later, I attempted to contact the person who had encouraged me (Lee Martin) to sign the contract, but I was informed that he was no longer working for the company. This situation has left me feeling misled and disappointed.
I have paid nearly £1,800 and have not received any meaningful service or benefits in return. In my experience, this has been a waste of money. I believe customers should be given clear information and sufficient time to make informed decisions before signing any agreement.
1 februari 2026
Omdöme utan inbjudan
Svar från Staff Benefits
We’re genuinely sorry to read that you feel disappointed with your experience.
We take feedback like this very seriously. It is never our intention for anyone to feel pressured into making a decision, and we always expect our team to provide clear and transparent information about our services and contractual terms before any agreement is signed.
All of our agreements include the full terms and conditions, and these are provided prior to signing. Once a contract is completed, it becomes a legally binding agreement, which is why cancellations are not always possible outside of the agreed terms. That said, we fully understand that situations can feel frustrating, particularly if expectations are not aligned.
With regard to team changes, from time to time staff members do move on, but all client accounts remain supported by the wider business to ensure continuity of service.
We would really welcome the opportunity to review your case in detail and understand exactly what has happened here. Please contact us directly with your company name and reference details so a senior member of the team can investigate this properly and work towards a resolution.
No service after selling to you
No service after selling to you. They were great at selling their "offer" but once we had signed up which was around 9 months ago, we've not had a single call, email or message to see how they can generate us a single lead. We were told there would be a push from their end to the Trusts we would be partnered with, but we've had not a single call come through to us from there. It seems they aren't keen on building relationships and would rather just have a quick sale.
Would not recommend anyone to use StaffBenefits for any service.
5 mars 2025
Omdöme utan inbjudan
Svar från Staff Benefits
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience hasn’t met expectations. Our goal is always to help every client’s campaign succeed, and while we can’t guarantee specific results, we do want to ensure you’re getting the most from your listing.
We’d really like the opportunity to review your account, check current placements, and discuss ways to boost visibility with the Trusts. Please contact us directly on customer-services@staffbenefits.co.uk so we can look into this for you and work together on improving your outcomes.
Good communication from the team
Good communication from the team. explained evertything fully. very happy so far
6 juni 2025
Svar från Staff Benefits
Thank you for your kind review! We're really pleased to hear you found the communication clear and helpful. Great to know you're happy so far — we're here to support you every step of the way.
Excellent service and timely work
17 april 2025
Svar från Staff Benefits
Thank you for your kind words! We're glad you were pleased with the service and turnaround time. We really appreciate your support and look forward to working with you again!
Responsive and follow client…
Responsive and follow client instructions unlike some agencies - good feedback
21 mars 2025
Svar från Staff Benefits
Thank you for your positive feedback! We're so pleased to hear you found us responsive and that we followed your instructions closely. We pride ourselves on delivering a service that truly supports our clients' needs. Really appreciate you taking the time to share your experience!
I highly appreciated Staff Benefits…
I highly appreciated Staff Benefits service and the team members are very friendly and coordinated.
26 februari 2025
Svar från Staff Benefits
Thank you for your wonderful feedback! We’re thrilled to hear that you appreciated our Staff Benefits service and found our team friendly and coordinated. Providing excellent service and a positive experience for our clients is always our top priority.
We truly appreciate your support and look forward to working with you again in the future!
Svar från Staff Benefits
Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience. If there's anything else we can do for you, don’t hesitate to reach out.
Low availability and quality of useful offers
Low variety of benefits or useless offers.
26 februari 2025
Svar från Staff Benefits
We’re sorry to hear that you didn’t find the offers as useful or varied as you had hoped. We strive to provide a range of benefits that appeal to our customers, and we’re always looking for ways to improve.
Your feedback is valuable to us, and we’d love to understand more about what you were expecting. Please feel free to reach out to us directly so we can learn more about your experience and work towards improving our offerings.
We have worked with Staff Benefits for 2 years
We have worked with Staff Benefits for some time now and have found it a very useful partnership to generate leads for us especially in quieter times dictated by the market. Lee and the team are always happy to help and will pro actively try to help you build relationships with individual trusts. Kall and Jordan are brilliant and Jordan turns around campaigns so quickly and efficiently, and nothing is ever too much trouble!
14 februari 2025
Omdöme utan inbjudan
Svar från Staff Benefits
Thank you so much for your wonderful feedback! We're delighted to hear that our partnership has been valuable in helping you generate leads, especially during quieter times. Lee and the team take great pride in supporting you and fostering strong relationships with trusts. A special thanks for highlighting Kall and Jordan—they’ll be thrilled to know their hard work and efficiency have made a difference for you. We truly appreciate your continued partnership and look forward to many more successful campaigns together!
Slick sales but no after care and never…
Slick sales but no after care and never had a call wanting any of my products. Feel a bit scammed
1 juli 2024
Omdöme utan inbjudan
Svar från Staff Benefits
We’re sorry to hear that your experience didn’t meet your expectations. We always strive to provide both excellent service and ongoing support to our clients, so it’s disappointing to learn that you feel this way.
We’d love the opportunity to understand your concerns in more detail and see how we can make things right. Please reach out to us directly and we’ll be happy to discuss this further. Your feedback is important to us, and we want to ensure that every client gets the best possible experience.
SCAM
I was cold-called by Staff Benefits, who introduced an opportunity to generate leads through NHS Trusts. they arranged a Teams meeting during which I was told that the calls are recorded, and I was presented an exclusive opportunity to advertise my brand within the Wolverhampton NHS Trust, covering both New Cross and Cannock hospitals. they assured me that no other mortgage advisor in the area would be advertised through the Trust, emphasizing that this was an exclusive deal for me. However, when I received the contract, I noticed that the exclusivity clause had been removed.
I reached out to Staff Benefits multiple times for clarification. It took around four weeks for them to respond, during which I was informed that I could not contest the contract. they also demanded a payment of £1,500, plus late fees.
Recently, I learned that another mortgage advisor I know had also been contacted by Staff Benefits and was promised the same exclusive rights.
When I inquired about whether their calls are recorded, they stated that only some calls are recorded. I also requested a recording of my Teams meeting but I was told that these recordings are only kept for four weeks—ironically, they didn’t tell me this until exactly four weeks after my meeting.
Please be aware and ensure you conduct thorough research before engaging with this company.
17 oktober 2024
Omdöme utan inbjudan
Svar från Staff Benefits
We sincerely apologize for the frustration and disappointment you’ve experienced. At Staff Benefits, we strive to provide transparent and reliable services, and it’s clear we fell short in this instance. We take your concerns very seriously and would like to address them directly.
We also apologize for the delay in responding to your inquiries and the confusion surrounding call recordings. We are working to improve our communication and record-keeping practices to better serve our clients.
Your feedback is invaluable, and we would like the opportunity to make this right. Please reach out to us directly so we can discuss this matter further and resolve any outstanding issues.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve our services.
DO NOT USE THIS COMPANY. THEY ARE A SCAM
DO NOT USE THIS COMPANY. IT IS A SCAM. THEY WILL TAKE YOUR MONEY AND NOT GIVE YOU ANY SERVICE.
I wish I had found the reviews before I signed up. I initially spoke with Lee who seems to be the head. A complete scam, they pressure you into signing and promise you all sorts of company benefits and sales with I assume what are false figures. I was promised my services being advertised to a huge number of people, via email and online. When contacting the NHS they knew nothing of this company. After I signed up, after having received 0 enquiries for my service for the first few months, I started to question where my services were actually being advertised. I contacted them by email and nobody got back to me for weeks, always claiming there was some issue or someone would get back to me with no result. Then I started to phone and would be passed around from person to person. I asked to see the newsletter or email where my services were being advertised which they couldn't provide - what sort of marketing company isn't even able to provide you with proof of the work they are doing for you??? I eventually managed to receive a phone call from Lee who claimed things would change. A few more months went by, again with no outcome and I realised I've lost the money I paid to them and realised how much of a scam they are. With so many small business owners on their site, I can only imagine the amount of people who are in a similar position. They will also promote their own partner company services over your own when they promise you that there will be no overlap and you've paid for their service. DO NOT USE THIS COMPANY. I cannot stress enough
1 januari 2025
Omdöme utan inbjudan
Svar från Staff Benefits
Thank you for taking the time to share your experience. We are genuinely sorry to hear that you feel dissatisfied with our service, as this is not the standard we strive to deliver.
We take feedback like yours very seriously and are committed to investigating your concerns thoroughly. Transparency and client satisfaction are our top priorities, and we would like to address the specific issues you’ve raised.
Regarding advertising and proof of campaigns, we always aim to provide clear evidence of our work, including newsletters, email campaigns, and other materials. If this was not provided to you as expected, we deeply apologize and would like to investigate why this happened.
If there were delays in our communication, we sincerely regret this and will work to ensure such issues do not occur in the future.
Please reach out to us directly so we can discuss your situation in detail and work towards a resolution. We value our relationships with all clients and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention.
If I could give a minus I would
If I could give a minus I would. Do not get involved with this company. They are not part of the NHS they are a marketing company look at the history on companies house
They make promises and do not deliver. They quoted and I paid over £1600 for advertising for 12 months. Others have been charged £3,000 and after a lot of chasing what have I ended up with but nothing. Furthermore, my solicitor has reviewed the contract and concluded that it contains unfair cancellation clauses that would not hold up in court. Avoid and contact any legal protection you have to get your money back.
17 december 2024
Omdöme utan inbjudan
Svar från Staff Benefits
We’re sorry to hear about your experience and take feedback like this very seriously. We strive to deliver on our commitments and ensure our clients receive the services they pay for. If you feel there has been a misunderstanding or unresolved matter, we encourage you to contact our customer service team directly so we can work towards a resolution. We are committed to transparency and fairness in all our agreements and would be happy to review your concerns further.
I would not recommend this company to anyone
I would not recommend this company to anyone. The marketing team are great to work to with. The person who assertively encourage me to sign up for what looked like a great "exclusive" opportunity to be marketed as a mortgage adviser for NHS Ayrshire & Arran, this as delivered nothing. The service costs over £2.5k upfront but nothing comes from it. This "exclusive service" has been offered to every single one of my professional contacts in the local area and I understand at least one other adviser has been signed up. I have not received a single enquiry in 2 months and with a staff number of 9000 this is surprising that not one of these people had a mortgage question. The person I have the biggest problem with is the one who signed me up who has been stubbornly unavailable and does return any of my emails or calls. PLEASE DO NOT TAKE ANY ASSURANCES PROVIDED TO YOU ON GOOD FAITH AS THIS IS NOT SOMETHING THAT WILL DELIVER ON. MY ADVICE IS TO KEEP YOUR MONEY AND LOOK AT OTHER AVENUES TO GROW YOUR BUSINESS. Kevin Watt, Mortgage & Protection Adviser, Ayrshire, Scotland
16 januari 2025
Omdöme utan inbjudan
Svar från Staff Benefits
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, and we take your concerns very seriously.
First, we appreciate your kind words about our marketing team. However, we regret that you feel let down by the outcome of the service and the level of communication provided.
Regarding the exclusivity issue, we strive to maintain clarity in how our opportunities are presented and implemented. We will review your concerns internally to ensure our processes are transparent and aligned with our clients' expectations.
As for the results of your campaign, we understand how disappointing it is when you don’t see the return on investment you were hoping for. While engagement can vary based on many factors, we are committed to analyzing your campaign’s performance to identify opportunities for improvement.
We deeply regret any frustration caused by communication challenges. Lee and our team aim to be available and responsive, and we will investigate this matter to address any gaps in service.
Please know that your feedback helps us improve. We would love the chance to discuss this further with you and work toward a resolution. Feel free to reach out to us directly at customer-services@staffbenefits.co.uk
Great communication from Abigail
Great communication from Abigail. She made the whole process much easier than expected. Thank you.
15 oktober 2024
Svar från Staff Benefits
Thank you for your kind feedback! We’re thrilled to hear that Abigail’s communication made the process easier for you. Ensuring a smooth and positive experience is important to us, and we’re glad she could assist.
SCAMMMMM STAY AWAY FROM THIS COMPANY
SCAMMMMM STAY AWAY FROM THIS COMPANY. THEY WILL HURRY YOU TO SIGN UP CONTRACT AND OFFER YOU THE WORLD AND INSIST ANOTHER COMPETITOR IS ON THE OTHER LINE TO FORCE YOU TO SIGN CONTRACT BUT ITS ALL LIES. NO LEAD WILL BE GENERATED BY THIS COMPANY YOU WILL BE A URL IN LIST OF OTHER SMALL BUSINESS VICTIMS. search for internet media experts staffbenefits in google you will find these guys are the same scammers behind that company.
5 augusti 2024
Omdöme utan inbjudan
Svar från Staff Benefits
Thank you for your feedback. We take all reviews seriously and are committed to providing a transparent and honest service. However, we were unable to find any record of you as a customer in our system. Additionally, it’s important to note that we do not operate in the United States, and we are no longer affiliated with the companies mentioned in your review. Our services are exclusively available in the UK, and we strive to deliver quality service to our customers within our operating markets. If you have any specific concerns or need further assistance, please feel free to reach out to us directly.
Initial impression not good
Initial impression not good - I run a business, and they wanted me to sign up to offer services to my local NHS trust. Their checks were very minimal, they weren't interested in how we ran our business - they were clearly just after my cash - not whether we offered genuine value to NHS staff (which I think we do). I decided not to go ahead with them, so no idea on the long term.
24 juni 2024
Omdöme utan inbjudan
Svar från Staff Benefits
Thank you for sharing your feedback. We regret to hear that your initial impression of our service was not satisfactory. Our goal is always to ensure that businesses we partner with can genuinely provide value to NHS staff.
We would like to clarify that our team did inform you that the position you applied for was no longer available, rather than you deciding not to proceed. Our checks are designed to ensure both compliance and the suitability of services, and we continuously work to improve our processes based on feedback like yours.
We appreciate your understanding and hope you consider us again in the future.
Svar från Staff Benefits
Thank you for your wonderful review! We're delighted to hear that you enjoyed the artwork. Your positive feedback means a lot to us.
If you have any other feedback or need anything else, please feel free to reach out. We're always here to help!
Easy to use and lots of choice
1 januari 2024
Svar från Staff Benefits
Thank you for your feedback! We're delighted to hear that you find our platform easy to use and appreciate the variety of choices available. We're committed to providing a seamless and diverse shopping experience for our customers. If you have any additional comments or suggestions, please feel free to share. Thanks for choosing us!
got access to all brands
14 april 2024
Svar från Staff Benefits
Thank you for your review! We're thrilled to hear that you appreciate our wide selection of brands. Your satisfaction is our top priority, and we strive to provide a diverse range of options to meet all your needs. If you have any further feedback or suggestions, we'd love to hear from you. Thanks again for choosing us!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.