Sportsdirect Omdömen 

Scam artists. Will trap you in an endless loop of credit notes and delivery/return charges if you purchase from them in store and online. They have deducted money from my refund which has gone unexplained when I was charged 0 for returns upon generating the return and no sign of instructions on how a credit note is refunded. Customer service is non existent. Avoid at all costs.

Subject: Formal Complaint Regarding Unacceptable Customer Service and Managerial Misconduct at Sports Direct Camberley

Dear Sports Direct Customer Service Team,

I am writing to formally express my deep dissatisfaction with the shocking and unacceptably poor customer service experienced at your Camberley store. The level of indifference, lack of professionalism, and sheer disregard for customer needs displayed by staff is unacceptable** for a company of your stature.

During my visit, I encountered unhelpful and disengaged staff, long waiting times for assistance, and a general lack of urgency or care in addressing customer concerns. Basic inquiries were met with dismissive responses, and there was no effort to provide solutions or assistance. This reflects a serious failure in customer service standards, which should be a priority for any retail business.

Widespread Negative Reviews Online
Upon further investigation, I found that my experience was not an isolated incident.

Numerous negative reviews online highlight similar complaints, including:
- Poor issue resolution
- Unwilling to help with customer queries
- Lack of accountability and dismissive customer service

Unacceptable Managerial Conduct -
Beyond the inadequate customer service, the behaviour of the store management is entirely unacceptable. Managers at this location appear to believe it is acceptable to shout at customers, rather than address concerns professionally and respectfully. Worse still, the branch managers made wild and baseless accusations of aggression, seemingly to avoid accountability.

This approach is both unprofessional and deeply concerning. A managerial position is responsible for ensuring fair and respectful interactions, yet the conduct displayed at Sports Direct Camberley suggests a complete disregard for ethical business practices. Such behaviour damages customer relations and actively contributes to the store’s growing reputation for poor service.

I request that urgent action be taken to improve staff training, customer service protocols, and overall responsiveness. Additionally, I expect a formal response outlining the steps Sports Direct will take to address managerial misconduct and implement better accountability measures.

By far the worset online shopping experience ever... Ordered 4 tshirts, 2 were correct and 2 were wrong. Had to fight with a lad on email to be issued a free return. I had to tell him go look at the sports direct terms and conditions just to be able to return the 2 wrong tshirts. So then that took a week to happen. So th 2 wrong tshirts have been returned and are with with sports direct for over 7 weeks and i have asked for updates regarding my return, all of which have gone unasnwered. So i can safely say i wont be seeing a refund from them. If you want to shop with them go into the shop do not go online.

I recently ordered a pair of Skechers that were very similar to a pair I bought around five years before, in the same size. The old shoes fit perfectly so I thought i'd be safe ordering the same size without trying on. Wrong. My order arrived about a week later, in an old beaten up box featuring a different pair of Skechers, and I tried on the shoes, which on first sight looked cheap, like cheap knock offs, and they were too large, even with socks on. So I went online to find out how to return the item, and the store wanted me to pay another £4.99 to return, on top of the £4.99 I had to pay for delivery. Ridiculous. I am not paying 25% of the cost of the shoes just to return them. What sort of company does that? Also, when you initially order your shoes online, and pay, you get sent an email saying your order is being processed, but it's not yet confirmed. What is that supposed to mean, it's hardly reassuring. Had I known that Sports Direct would charge me for returns, had I known that their sizing is NOT consistent from their older shoes, I would not have ordered in the first place. Not okay. Also no customer service people to speak to. Thumbs way down.

I bought an Adidas tennis, and for some reason, the size was very small. Even though all my shoes are 8.5, this 8.5 did not fit. Now you can not return to the store, and I have to pay £4.99 plus £4.99 to send it back. For a store that sells shoes, the return should be an easy step. Also, it is very difficult to contact the store.

just received my first ever order from this company ,the trainers were a birthday gift for someone
i received a completely destroyed box, customer service agent lois didn't give a damn about it and kept saying the box is only to protect the goods
really after spending quite a bit on them you'd expect to receive something decent not something that's crushed or been run over by a roller
never going to use you again and pictures are going over the media to show that you just don't care

No customer service number on their website or anywhere I can find.

The other day I bought some Nikes from the store in Torquay as the one local to me in Newton Abbot didn't have the right size in stock and after spending four-pounds on petrol and two hours hauling a vulnerable adult around so I could pick them up, those at the local store having phoned the Torquay outlet for them to put the trainers aside, I got home to find when about to cover them in protective-spray a luminous yellow mark on the side of one of them.

I obviously didn't want to do that journey again and so went to the store in Newton Abbot who offered a credit-note. The problem with a credit-note is that the Newton Abbot store might not have the trainers I like and if they have then not necessarily in the right size.

So, I emailed the company and which is presumably some head-office somewhere and they gave the impression that I could drop the trainers into the local store and the head-office would give my money back but when phoning those at Newton Abbot to alert them, those at the Newton Abbot store questioned the meaning of the content in the email and sure enough when I returned back to correspondence with the head-office they said that I could only get my refund via the store.

I don't whether people have grown thick very quickly over the last fifteen years (blame it on socialist policy), as I had already gone to lengths explaining the above with the head-office.

I really, really, really don't like, at all, these...what operate as...outsourcing companies where you get the impression that the only executive has already retired and the only people you get to speak to are customer-service agents who have either been given the room or are told to act up in the knowledge that beyond them, there is no recourse to management.

So, basically, they've done me a bad turn, are legally bound to return my funds...yet simply won't.

I am getting a chargeback to my account from the bank as Sportsdirect needs to lose the money on these trainers to teach them to treat people properly.

A shame because when initially buying a different pair on the same day at Newton Abbot, and which were unmarked and so kept, I found the store was run by really helpful people and likewise in Torquay nearly every trainer they had on the shelves I would have chosen as a manager to have in stock - same wavelength.

Head-office could easily return my funds but won't because of an evil set-up in terms of the company infrastructure, purposefully like this so as to make it extremely difficult for customers to obtain refunds when sales for whatever reason go wrong.

The two stars, is because of the brilliant stock and also the helpfulness of staff at these outlets...

While, head-office needs to sort out their company. And going by other reviews, I wouldn't be the only one who thinks this!

Will do and say anything to avoid refunding on faulty goods that are within the compulsory 12 month retailer guarantee, take them to small claims court by quoting the Consumer Rights Act 2015

DONT BUY ANYTHING FROM THIS SHAM OF A COMPANY bought a pair of Skechers Diameter Vasse Mens Shoes because the shop didnt have my size in stock £4.99 delivery come like boats return them ye you got it at a cost of £4.99 to return cost of the shoes refunded less any postage costs it turns out they knew about the sizing problem from the reviews left so i order a smaller pair ye £4.99 postage again today so all in all its cost me £14.97 more for these shoes than it should have done SHOKING CUSTOMER SERVICE reported to trading standards and asked my bank too step in to get the rest of my money back order No SD40000120668998 if you want to do anything about it

I presume this is the right Trustpilot page to leave feedback on as there's over 10,000 Sports Directs on here and none of them have good feedback!! The website link goes to the UK one which was what I used.

I bought some boots but had to take them back as they wouldn't fit very well with a thicker sock on. They didn't have any the next size up and would only give me a credit voucher and not my cash back!! I'm sure this is illegal. Thankfully the other store in town had some otherwise I'd be stuck with a voucher I may never use, or I would be forced into using it on something I don't really want. Never again would I buy something there without being 100% sure I won't have issues. Shameful behaviour on taking people's money.

Also, the checkout customer service on both visits was pretty bad. The others who were walking around were fine and helpful though.

Cheating people my second order from this company is not delivered. They told me that I will got my money refunded NOTHING has happened after nearly a month what a company blowing customers like that is disgusting.
When they told me I will get my money back I do a new order to them delivery date 1 of February NOT RECEIVED I have lost around 235 GBP from this thieves. WARNING WARNING DO NOT USE THIS COMPANY they are cheating people

No contact phone number for resolution of issues No customer service department that can respond directly and takes 6 days to respond to an email
Took payment twice from credit card
Short order and wouldn’t accept any liability for shortage saying goods were sent JUST DO YOUR SELF A FAVOUR AND JUST AVOID THIS COMPANY AS IT MUST BE THE MOST USELESS ONLINE SUPPLIER EVER
and don’t buy a gift card because they take payment and they don’t supply the card so claim now with credit card company JUST DONT YS THIS COMPANY AND I WILL BE BLOCKING THEM ONCE I GET MY DOUBLE PAYMENT BACK FROM CREDIT CARD COMPAY

Absolute joke of a company do not buy online from these clowns . Their app and website don't work especially when it comes to paying then items get cancelled but the payments left pending . Trying to contact them is impossible their customer service is diabolical . A right mess and will never use this shower ever again . Well done Mr Ashley I hope you end up bankrupt . Disgrace of a company and shouldn't be allowed to trade .

Read other reviews to see it's a common story with this company . Avoid at all costs

only promising that they are working…
only promising that they are working...
only promising that they are working with order ...3 times they have excused some where house crap. but they are bratty smart... i ordered 4 items .. they first send me belt only:D (cheapest thing) then i cant accuse them for fraud , but still 157€ for belt :D:D:D
3 months now so never recommend!!!!!! unbelievable
and same warehouse story lies just to extend time.. final settlement was cancel order.

You keep asking me for information over and over, and I keep replying to you repeatedly,
but you still don't handle it. What does that mean?
I might as well reply to you here and see what tricks you have!"
Trash platform！！！！

Name: jerrywang
Billing address and postcode: Pudong New District, Shanghai, 210000
Order number: SD40000118175013
Are you the person who placed the order? Yes, it is me.

Impossible to get an invoice.
Actually very simple but somehow the company tries to sneak around this simple request.
Very annoying.

I ordered some trainers online & they was late for delivery to the store. I had to pay to collect the trainers myself from the store which was bad enough but I cancelled the order because the items (which I still do not know if they have even turned up at the store because I haven't received my confirmation text message from evri with a picture & a text message from Sports Direct themselves still) to confirm my order is in store even though 2 online representatives for Sports Direct say they're in store ready for collection now to then have to speak to someone online because the store do not deal with any online purchases to speak to them about a refund that I was told had been actioned to discover later when I still hadn't received my refund that the item was never refunded because Sports Direct warehouse haven't had the trainers back from themselves at Skegness (not me) - because I still do not have them or confirmation by text message that they're in store now ready for collection. So I was lied to by Busisiwe at Sports Direct online who clearly needs training badly, to be told I have to wait for 10 days until the item is sent back to the nearest Sports Direct warehouse & then wait another 2 weeks to potentially get my refund or collect the items which are (apparently) now in store according to the 2 Sports Direct representatives online & then post the trainers back to them to (potentially) get a refund back sooner. The trainers which are normally stocked in store but Skegness never has anything in stock for some reason at most shops, were not in stock twice at different times during the week either so that was not an option & I was told all online purchases are only dealt with online also which is terrible. I will be reporting these to Trading Standards, speaking to the Ombudsman & I will never purchase from these con artists again. No wonder Mike Ashley is rolling in money if he treats customers like that and holds their money to invest it until he is ready to release it maybe. What an appalling company to deal with. Avoid!!!