Sports Direct Omdömen 

Not great customer service to be frank

I visited Sportsdirect shop in Cookstown, Co Tyrone, Ireland.
I Asked shop asst about waterproof workboots.
Shop assistant reply was …. “ I can’t advise you on suitable workboots, I only can bring you different sizes of ones you ask about …” did not seem remotely interested in customer needs and continued her shelf refilling….
My Question….What is happening to good retail help?

order missing at evri warehouse!!! no updates cannot contact sportsdirect customer services for refund
digusting service by both parties

Terrible service - Delivered to wrong address.

I ordered goods to a specific locker near my home, The parcel arrived with Evri who for some reason had a different locker address to Sports Direct that was the other side of town, This also happened 3 months ago and it appears Sports Direct have done nothing to fix this location issue. I highlighted thi to Sports direct and the simply said I have to leave the parcel in the locker so it gets returned to them (which can take up to 14 days) and then they will refund me, So i now end up with no goods and out of pocket for at least 14 days (prob more like 28 days as I would imagine it takes another 14 days to process the payment once the return is recieved). No customer service support whatsoever and no obvious intention to fix this location issue meaning I will not be ordering again. They charge £5.99 for this service and im pretty sure they will only initially refund the value of the goods and I will have to fight them to get the delivery charge refunded as well.
Horrible company to transact with

HORRIFIC, Received Miso leather ladies shoe advertised as a Size 5 measures as a size 4 had to pay for delivery and they're asking for return postage of a defective titem. Waited for 4.5 hrs on first chat, then 3.5 hrs on second chat explaimg just to raise the label apologies asking for evidence I'd previously sent and emailed did this again the server both occasions conveniently went down just as advisor had promised to sort it, first one Drey argued that all faults customers have to pay for the return Sports Direct absolutely don't care it is illegal it is their policy. Absolutely appalling Order Ref SD50002002366148 spent over £100 so shocking and sent a smashed up mug to add insult to literal injury. Dreadful illegal way to scam customers sell defective stuff then get you to pay for it. Avoid like the plague. I have the chat times and transcripts waiting for 287 people on chat with 10s when server went down and cut off no resolution. It is intended to cause customers distress and be out of pocket. Emailed not heard in over a week to my email address. Can't even return to store as online. This legit they'll try to remove it but I have the emails for order and transcripts time stamped. Third chat started 4.05pm still ongoing 21.33pm today at 5/9/26, nearly 6 hours, with a sudden 1 minute warning of you'llbe seen then if they find out your still online waitingthey dissappear they'll only connect when you are offline or move away for a moment to hang up on you. Appalling is an understatement

Do not shop here, unless you know exactly what you want and are 100% sure that you wont want to return it. They dont do refunds at all, quick enough to take your money but will only give you a credit note or exchange. When the hell did they change that policy?
If you don't shop in there and decide that something you bought wasn't needed then you're out of pocket. Please bring back refunds as this is annoying a lot of people

Fraser Group - who own Sports Direct - took over Karrimor - a well respected UK company - and moved production to Indonesia. Now the footwear - walking boots and shoes - fall apart. That's why Sports Direct only have a 6 month warranty on these products.

1 Star

Really disappointed with Sports Direct.

I tried to place my order several days earlier, but due to an issue with the Frasers Plus payment system, I couldn't complete the purchase until the problem was resolved. Once I finally placed my order on Monday, I expected it to be processed promptly.

I contacted customer service to explain that I was travelling the following Wednesday and asked if anything could be done to help. By Thursday, my order had only just been processed and still hadn't been dispatched. Despite knowing the delays had been outside of my control, they refused to offer a simple goodwill gesture such as upgrading the delivery to give it the best chance of arriving before I travel.

The responses I received were polite but didn't actually resolve the problem. After all the inconvenience caused, I expected far better customer service and a willingness to help.

Unfortunately, this experience has left me very disappointed, and I will think twice before ordering from Sports Direct again.

Stroud store have the most miserable staff. One being the manager.
Never smile, asking them to help is a challenge and not to mention the till.
No one ever on the till. Queue could be at the door and you would still have to ask someone to come to the till and be looked at like it’s so much effort.
Such a shame that the store is ruined by staff that don’t look like they even want to be there.

I want to highlight the outstanding service I received from Danny at the Selly Oak Sports Direct. He gave my mother and me some of the clearest and most practical footwear advice we’ve ever had. He explained why her Mountain Warehouse active shoes lacked flexibility, why her toes might have been blistering, and why the Adidas Runfalcon 5 would be a better choice for pavement walking.

His guidance was honest, knowledgeable, and never rushed. Because of his help, I returned to the store the next day with my mother, and she tried on and purchased the trainers. She immediately said they were “very comfortable” and a “better fit” than her previous pair, which were originally priced at £149.99 (I had purchased them on sale for £49.99).

Danny is a credit to the store.
Please ensure this praise is passed on to him.

Returned 4 items from an order but only received refund for 3. They make it really difficult to find a way of contacting customer services but eventually I managed to. Only to be told I wouldn’t be receiving a refund for the 4th item (£49.99!!) because they never received it. They say their warehouse surveillance and handling has been reviewed. I feel really let down. If I could buy the items I wanted in store I would, but they never have any of the things I see online in an actual store thereby forcing you to order online.

I ordered a new pair of tennis trainers in advance of the new season starting, with estimated home delivery a few days before the first game. I chose home delivery since Sports Direct greedily charge £5 regardless of home delivery or collect from store.

Unfortunately 2 weeks later Evri confirmed they have lost my order, and advised I should contact SD to organise what comes next.

I spoke with customer services via online chat, I suggested a replacement delivered to a local store and I'd collect, this was dismissed as they are unable to do that as it's a replacement (bizarre) and also refused next day delivery to my home, therefore I requested a refund.

Annoyingly for my first match of the season I had to wear my old pair which rub my feet and blister my toes.

All in all a great experience, rubbish customer service from SD, and beware if you do order online for home delivery they use Evri who are seemingly getting worse by the day.

I had made two orders on sports direct and they charge me for two deliveries 7euro each so I paid 14 euro for deliverie for two items are arriving on the same date. This is robbery I contact support about the matter and they wouldn't fix it or even offer me free delivery next time and the items wasn't even processed yet don't order anything from them they only rob you

Expensive delivery. Expensive returns. Description of item I wanted to buy was inaccurate. Avoid!

Ordered a bike for my daughter’s birthday. Sports Direct lost it in transit and didn’t even bother to contact me — I had to chase them myself to find out. When I did, I was told a replacement would take another 3–7 days, meaning my daughter will have nothing on her birthday. Despite this being entirely their fault, they refused to expedite delivery or refund the delivery charge I paid for a service they failed to provide.
Getting through to anyone useful was a battle in itself — the chatbot actively blocks you from reaching a human. When I finally did speak to someone, I was fobbed off with vague policy references that apparently can’t be shared, links to a generic homepage, and told I’d need to email to complain before anyone would even consider escalating to a manager. An extra hoop to jump through when they’ve already wasted enough of my time.
No proactive communication. No goodwill gesture. No accountability. Just corporate deflection at every single turn.
My daughter is going to be disappointed on her birthday because of Sports Direct’s failure, and their response has been to shrug and hide behind “policy.” Disgusting. I will never shop here again and I’d strongly advise anyone else to think twice.

Paid to return twice ...
I ordered a pair of trainer they weren't true to size I had to pay £4.99 for the return label which I stupidly assumed would be the total cost. Sports Direct then took £4.99 off my refund too so it cost my about £10 to return.AVOID SPORT DIRECT like a plaque!!!!

I ordered a pair of Trainers in the sale - the first pair weren’t delivered but returned to SD by Evri as “Damaged” second pair were sent out, but to our old address. The driver put the shoes down and took the photo, at which point the new house owners came out - explained we’d left and gave the shoes back to the courier for re delivery to our address….that was the last we heard of them! 🤔 Sports direct were awful to deal with, first they said they’d investigate…then said they’d been delivered, I re explained…they said they’d investigate, then they said I should collect them from our old address … I re explained that the driver hadn’t delivered ….but Sports Direct washed their hands of the problem.

Frankly, I’m not going down the rabbit hole of chasing a lost parcel at Evri…..I’ll leave you to decide what you think the driver did with the trainers!

Don’t buy from Sports direct on line….

Fraser Plus payment plan and Sports Direct
I ordered a football top for my daughter but didn't receive one confirmation email to say that the transaction had gone through and therefore a week later when I was wondering where the delivery was, and I couldn't find a confirmation email, I re-ordered the top!
Both did not arrive in time for Christmas day for my daughter and then after sending the original one back for a full refund, Sports Direct declined the refund and sent the top back!
This is completely unfair as I would not have ordered a second top, had I seen correspondence that the first order was received and being processed!

The management at the Falkirk branch are honestly on a power trip. Forcing the folk at the till to get people to take Frasers plus, why are we encouraging people to get into debt!

So…I ordered some clothes for my kids for Xmas last week. The delivery date was Monday 8th December. The courier…Evri sent me an email stating that my parcel had been delivered but once again it hasn’t! There’s no proof of delivery photo, just a photo of the delivery driver. I have received an email from sports direct & filled in a denial of receipt form but am still waiting for my refund. I need to go out & replace the items that I paid for as they were Xmas presents. There is no customer service number for sports direct that I can find online so cannot speak to anyone which is really annoying & in my opinion, highly unprofessional! Not happy at all!!