Sportsdirect Omdömen 

I have always loved this store - always buy my outdoor gear here. Then recently I purchased some items online for a holiday, and lots didn't fit.

Firstly, the postage cost was really unfairly and unjustifiably expensive. £7.99 for next day, but it was expensive even for standard postage.

Then, they won't allow store returns and insist you have to return online - pay postage to return and pay £4.99 per item to return the items? I purchased lots of items at around £7 so this effectively means I can't return or exchange.

I can only think that this is a scam designed to prevent people returning, or rip them off if they do. Which seems unnecessary - as they've had brand loyalty from me for years, and now that has completely gone. I haven't purchased trainers from anyone else in 15 years and I won't buy again from them.

I recently returned three items to Sports Direct using their Royal Mail returns label (one of which was a mug that I had not ordered therefore returned). I later received an email from Sports Direct confirming that my return had been received and listing all three items.

However, when I chased up my refund weeks later, I was told for the first time that the shoe box was allegedly empty. I was never contacted about this issue at the time, and no evidence has been provided to support the claim.

I also later learned that the mug had been a complimentary gift, but as I was not aware of this when I received it, I returned it with the other items in good faith. On top of this, customers have to pay for their own return postage, which makes this experience even more frustrating when refunds are refused.

I have since had to escalate this matter through my payment provider and consumer protection bodies to try to recover the money for shoes that I do not have. They never provided me with any evidence.

This experience has been extremely disappointing, and I would strongly advise people not to shop online with Sports Direct as there is a huge risk they will not receive full refund for items they had indeed returned!

Terrible company to buy from and wouldn’t even give them one star. Refused to give a refund when £34 worth of socks that I ordered didn’t arrive.

If I could have given zero stars for my score, I would have, as the overall experience was shocking.

The wrong-sized items were sent to me by Sports Direct, and it has taken me ages to arrange a return and refund, due to resistance from Sports Direct Customer Services to refunding me and paying the postage themselves for me to return the items.

Dealing with customer service was how I imagine it might be, dealing with some sort of organised crime group, gang!

Initially, I was told the mistake was mine, and I would not be able to return the items or receive a refund.
After a substantial amount of time arguing and highlighting to the 'jobs worth' idiot on the phone, my consumer rights, I finally got agreement that it was not my fault, and Sports Direct had indeed sent the wrong items to me.
I was then informed that I had to provide photographic proof that the sizes sent were wrong, and also provide proof of the invoice note showing the sizes I ordered (this information would have been accessible to the customer service 'jobs worth', so I can only assume he was trying to make things difficult for me as some sort of punishment!).

As an aside, this is the third consecutive order where incorrect sizes or items have been sent.

The process to get a refund and return an item is so time-consuming that I have ended up giving previous items away as gifts instead of going through the rigmarole of trying to get a cash refund.

I am now not inclined to order clothing from Sports Direct in the future, as they seem incapable of fulfilling a simple order.
I am still waiting for the refund to go into my account two weeks later, and envisage i will be back on the phone soon enough enquiring as to the whereabouts of my £100 refund.

Note - I completed a review that Sports Direct sent me for the items I wanted refunded, and they emailed me back a few days later stating my review was not accepted as it did not meet their review guidelines!!!
It appears they will not allow negative reviews on their website.

Stay away these guys are scammers using fake sports direct logo. I ordered, made payment and that was the end of story. Confirmation email for order came from a gmail account. I've never felt so stupid!!

I wish I had come here before ordering from SD. Was sent a pair of used sandals and requested a return to be collected from my address. Had to pay £5 which is bad enough but when nobody collected it I contacted their customer service on X and a person named Abi, unwilling to solve the issue, just cancelled the collection. Just like that. They basically stole £5 from me and sent me something that’s been used… will never shop there again. Truly appalling service.

I went to sports direct Wolverhampton to ask for a refund only to be told I couldn’t have a refund and had to have a voucher. Why? All other high street reputable companies offer refunds so why can’t sports direct. The staff and management in the Wolverhampton store are so rude. They need to be given a course in customer service!!

I bought a Gul - GARDA MK2 50N BUOYANCY AID for my 13 year old daughter who loves it and wears it paddleboarding. It looks and feels great and is very well constructed (I've had this same model for over 7 years and it still looks and feels like new). My wife and eldest daughter have used mine over the years and love it. I read that a small number of people struggle with side zip, but this has never been an issue for any of us and is a reassuring safety feature. Delivery from SportsDirect took a few days but it was a good courier and the price point reflected the delivery timescale against next-day retailers. The website is easy to navigate. I've previously ordered stuff online from SD and on the rare occasion Ive had to take something back, Ive gone to a store and sorted a refund. Buying in-store their policy is to credit, sunless faulty, since in-store you have the opportunity to try it on.

Awful company. Sent a broken Keter shed, give 14 days to return but have no customer service to speak to and the online chats are scripted with no understanding or able to support. All in India and takes hours or days to get a reply. After three apparent attempts of sending Evri, who never turned up, I have still got a broken shed seven days later and told no money will be returned until they receive it. Well come and get it!!!! They obviously want to keep the money and are not interested in refunding me. Disgusting service.
Do not reply to say to contact customer service, I’ve done this over 20 times across email and Facebook messenger and got no where! I want my £217 back.

Absolutely abismal customer service. I walked by 2 'assistants' on entering without being acknowledged. Not sure if they had what I was after so asked one of these for help. She pointed me to where I could find the items saying she would send someone to assist me. NEVER HAPPENED! Two young ladies did walk past me while having a good chat but neither thought to enquire if I needed help. I left in disgust and spent a substantial sum in another store.

The company sent the wrong size shoes. And the shoes have torn on one shoe and fallen apart on this shoe less than 5 days after they were worn for the first time by an 8 year old. This has taken two occasions of returning to me for the shoes to be reviewed and refused for a return. They are refusing to believe this is an issue with the item and think my daughter has used these shoes heavily in school for 5 days! AVOID this company at all costs!

Ordered and paid for a product, 3 days later they cancelled my order and said the item is no longer available, but it is still advertised as available to purchase on their website. Customer service won't discuss this with me.
Very bad service.

I tried to cancel my order 10 minutes after placing it. No chance. There is no customer support.

I ordered a necklace along with other items from Sports Direct on 24 March 2025（Order Number: SD40000121923960）. When I received the parcel on 27 March, the necklace was missing. I immediately contacted customer service and provided all relevant evidence including delivery photo, what I have received and my invoice to request a refund. However, they completely refused to acknowledge the issue. So I had to contact them again, and on 19 May, supervisor Punitan Suppayah told me: “Pending this investigation, any items confirmed missing will be sent out to you.” But MONTHS have passed and I have received NOTHING.
This has been extremely disappointing. I feel ignored and frustrated. I will never shop at Sports Direct again!!!!

Cash refunds not given. If you purchase anything in store, you may not be entitled to a refund and will instead get a credit refund unlike 99% of other stores on the high street that do give refunds especially if the items are packaged as new and completely unused and returned within a couple of days. Just make sure you are really sure of your purchase before you make it.

I was charged £4.99 for the courier to throw my parcel over the gate and leave in the rain (EVRI). Now I find that it will cost another £4.99 to return one pair of shoes that don't fit. If I order again it will cost another £4.99 to get the correct size. Will not using Sports Direct again.

Yesterday i bought a pair of training shoes for my son from Sports Direct, but unfortunately, they didn’t fit. When I tried to return them the very next day, with the receipt and in perfect condition, I was told they don’t offer refunds for in-store purchases, only an exchange or a credit note. This is incredibly frustrating and not what I expect from a major retailer.
Most stores nowadays understand that sometimes items just don’t work out and offer a refund within a reasonable time. Refusing a refund for something unworn and returned promptly feels outdated and unfair. I won’t be shopping at Sports Direct again unless they change this rigid and customer-unfriendly policy.

I ordered a shoe 8 days ago 1 and haven't received it, and my order number is APPSD40000123654008 the staffs in the store told me that it was lost and I have applied to return it online but there's no reply for the whole time, so far I haven't received the parcel and don't know what to do. Now I just want to cancel the order and get the money back.

Shockingly bad returns process. By bad I mean ‘non functioning’. Put your order number in to start the returns process and the website says ‘order not recognised’. Go to help and it says ‘if this happens try again in a few days’.

So Sports direct are aware of an ongoing barrier to returning orders to the extent that they have a dedicated section of their website about it, but not to the extent that they will fix the problem!

Surely it’s a breach of online shopping rules not to have a way of returning goods? How about you contact me Sports direct before I make a written complaint?

Comprei o artigo Mercurial Superfly 9 Pro Turf Football Boots. Era suposto receber a versão "Pro" das chuteiras como indicado. No entanto, recebi a versão "Club", que é uma versão muito inferior às "Pro". Ou enviaram o artigo errado, ou está errado no site.

Contactei o atendimento ao cliente para efectuarem a troca ou a devolução gratuita. A resposta foi que enviaram o artigo correto e que não podem ajudar, o que é absolutamente ridículo. Expliquei várias vezes que existe uma grande diferença entre as duas versões mas o colega do suporte insiste que enviaram as chuteiras corretas, quando está claro tanto na página do artigo como nos meus pedidos que era suposto serem a versão "Pro".

Visto isto, a única opção que me deixam é pagar 5€ para fazer a devolução apesar de ter sido um erro deles. Irei avançar com a disputa pelo PayPal. Aproveito para mencionar que apesar de ter efectuado a compra na página ".pt", o envio foi feito desde o Reino Unido, o que fez com que demorasse várias semanas a chegar. Esta experiência foi horrível e para nunca mais repetir.