Splend Omdömen 338

BIGGEST MISTAKE…. Stay Away is all I can say. Weekly charges are high, and if there late fee are extraordinary. After 6 months, returned the car with few scratches, they charged me more than $4,500 to fix these scratches. If I were to fix them myself it would cost me about a quarter or less than what they charged me. This is speaking from experience. PLEASE STAY AWAY OR YOU WILL REGRET BEING WITH unSPLEND car rental…
Thank you.

Friendly staff, great business knowledge. Thanks Tristan

Sana was Very Helpful in setting up a New Subscription also very Professional

Good job and thank you so much

recently rented a Polestar from Splend , and I couldn’t be more impressed with both the car and the service. The Polestar was an absolute pleasure to drive—sleek, powerful, and incredibly comfortable. The clean, modern interior and advanced technology made the experience even better.

But what really stood out was the service. The team at Splend went above and beyond to ensure a smooth and enjoyable rental process. They were friendly, efficient, and genuinely cared about making sure I had a great experience. The car was spotless and ready to go when I arrived, and the return process was just as seamless.

This company gouge you as a customer at every opportunity. I have multiple examples of fees being applied across the board with no customer loyalty or decency applied. The application of the excess of 1500 per incident is also very average. Beware. Would not recommend to another customer/client.

This company is a total fraud. I experience three incidents with them and they refuse to give me the things which they promised when I got the car. They want you to see their terms and condition every day. They update the terms and condition and they don’t tell you that and when you get back to them, they will say please read about terms and condition.

Very Good Customer service very polite and friendly.

Splend overcharges using admin processing fee for tolls $25 dollar. On day 1 when I took the car, I informed the staff that I could not add my etoll account to the car because of previous owner who has failed to remove his account. Every week, I wrote to them and said that I could not add. After six weeks, I manage to add after numerous emails and the toll fines department still charges the admin processing fees of close to $140. When I raised a dispute with all the emails evidence, they said that it is my fault. Is there anyone with Splend, faces the same issue in term of overcharging? I tried to remove my bank account but they said no. I have escalated to many staff in Splend but left unresolved

2. Dated 23 July, i still copied to everything that the etag cannot be added with screen shot evidence saying that it was still tagged to the previous owner. I also spoke to Bryan.

3. On 02 Aug, i queried about the additional charge with no response at all. In that email, i also informed everyone that i finally added my etoll account to the SPL58K. The date which i added was on 29 July 2024.

4. You jolly well know on day 1 when i took the car, i told bryan and also have emails evidences that i could not add my etoll to this car. From day 1, my etag already affixed to the car.

5. Since you already know when my problem.is resolved and know jolly well that it is no fault of mine, you blatantly said that it is my fault, for failure to add my etoll account to the car!!

6. I just called in and spoke to paul just now to raise a dispute for unfair admin fee charged to me last wed. I do not agree that i should pay any toll admin fee till 29 July 2024. I also told him that this vehicle has so many unpaid tolls with other tolls providers from previous owners. Are you trying to pass onto me??

7. I tried to remove my payment details from splend but it does not allow me to do so. Tomorrow i will go to the bank and raised an official dispute against splend for overcharging. I will ask the bank to freeze all direct debit from splend. Failure to do so, i just close this bank account.

8. Lastly i will escalate this overcharging issue to NSW fair trading and ombudsman since i tried all means to resolve the issue but failed.. I will also post on social media to see if Splend also done the same thing of overcharging to others, besides me.

Mark ramos wonderful service, thank you so much very helpful

Thanks team. I love splend. They have always been good to me. Tristan is the fellow who has recently assisted me. He was a legend, top bloke, detailed and professional. I'd ask for him again. Cheers. Have a good life.

Dhiren was very helpful explaining everything in details. For me, as a person discovering rideshare industry is very important having someone willing to help and explain.

He is very helpful person
Very polite and kind hearted person
His face looks a good impression as a helpful guy for all the new drivers

Very helpful thank you for your support Anish.

Anish is very helpful and very knowledgeable person about cars very good to explain about spland and about car as well.

Couldn't be happier with both the Adelaide Office and my new Polestar2! Chris and Parvi were helpful, insightful, courteous and prompt with all dealings.

Great service and I would recommend Anish for providing great service

Dhiren explained everything so well - came in not knowing much and had a bunch of questions. He answered them before i even had the chance to ask.

Friendly easy and nice guy to talk with. Told us everything we need to know.