Splend Omdömen 338

Had great service from Ilias with our motor claim application he really went above and beyond with all his professionalism we could not be happier with the service provided

I had a great experience exchanging my car from Polestar 2 to Tesla Model 3. Smooth and convenient. Abdul the manager has been a legend.

Dear team,

I wanted to take a moment to commend Elias for the outstanding service he provided recently. His dedication, professionalism, and attention to detail were truly impressive. Elias went above and beyond to ensure that all my needs were met promptly and efficiently.

His friendly demeanor and willingness to help made a significant difference in my experience. Employees like Elias are an asset to the team, and I appreciate his hard work and commitment to excellence.!

The best quality he has is :- he is always relaxed:-)
Thank you for having such a remarkable team member.
Cheers

My experience with Splend was very professional and seamless Dhiren was fantastic he explained everything in a very easy to understand language frankly it was just great thanks for your help Daryl

Best costumer service ever
Abdul is the best manager ever I’ve ever met and very welcoming

The service when I arrived was prompt friendly and efficient. Thanks Ilias for turning things around so quickly

Mirabel was absolutely a pleasure to deal with, very friendly and very knowledgeable, helped me Choosing the correct product based of my needs And save me some money (based on other providers prizes)
Was a pleasure dealing with Mirabel and Splend.

Highly Recommended!!

My experience with Splend was not pleasant.

Long waiting times and unhelpful service created an unfriendly atmosphere. Staff often came across as bossy and treated Uber drivers without respect.

Despite being quoted one price over the phone, I was charged additional fees in practice.

It is crucial for Splend to improve its customer service and ensure staff treat customers with professionalism and respect.

After this experience, I have no desire to deal with Splend again.

Anish has been so good and assisting me, explaining in details and I would recommend him again if I go through any process. 100%

Anish is very helpful and supportive. I picked up a Toyota Camry today and he helped me a lot. Highly recommend to all the Uber drivers in Canberra to see him. He provides best service.

#I hate Splend. Unconscionable Conduct. Avoid using Splend cars. A lot of their polices in dealing with clients appear to be in contradiction to, and outside of the legislation. They consider payments made after 00:00AM as late. You will incur a $36 late fee even though it is not technically one business day 24 hours late.

By 8:30AM they will activate a buzzer in your car which makes it inoperable as a rideshare vehicle, subsequently hindering your ability to earn, rendering the asset unfit for it’s intended purposes, use and enjoyment.

Splend is dismissive of complaints and condescending towards their customers.

Splend seem to think that if their legal counsel draws up their contracts, it’s legal and binding.

What’s also evident is that they have no idea on how to correctly operate their asset tracking software. They claim they deactivated the buzzing at 1:53 PM, but in actual fact was still active in the vehicle at 3PM.

Reports have been filed with the correct Government bodies and Australian Consumer advocates and Australian Consumer Law academics, to influence change and call parasitic companies to account.

If you’re reading this and have suffered at the hands of unscrupulous companies like this, stand up and fight. Get representation, go to the airports and other places where rideshare drivers congregate and band together. Start online forums to share your stories. Petition your local, state and federal members to act on your behalf!

If you do join use Splend, I would advise you to join the Transport workers Union and other advocacy groups. Keep detailed records of your transactions and dealings with them.

Ray was very helpful

Dhiren patience man and understanding patient .

I picked up a Camry hybrid today and I would like to thank Anish for his support through out the process. I didn’t how Uber work at all but Anish made it easy for me. He is a great guy working for Splend.

The customer service staff Dhiren is friendly & helpful with all of the information I need.

Javesh was of amazing help. He really helped me with Uber issues, replied to my messages straight away and was overall a great help!

Got my Kia Carnival last Friday and Rhema took me through the whole process quickly and efficiently, best service

Came in for a damaged vehicle replacement and spoke to Ilias and couldn’t be happier with the ease of transaction to get me in to a replacement vehicle with in 1 hour of my arrival. Highly recommend coming in to speak to ilias to get you back in the road ASAP.

I unfortunately had a minor accident with my Splend rental vehicle. Ilias at Splend Haberfield looked after me well and professionally. He (and Splend) arranged a replacement vehicle on the same day while my vehicle is to be repaired!
Could not ask for better service.

Sourcing a car thru Splend couldn’t be easier. Hamish provides professional and personal service which made the process seamless. I’d happily recommend Splend.