Spectrum Insurance Services Omdömen 722

Rating: 1/10

Absolutely terrible experience with Spectrum Cover Insurance. Their approach is completely irresponsible. I had to go through the painful process of chasing them multiple times for my claim, yet I’m still waiting. They change the claim amount in between without ever informing the customer – completely unprofessional and unacceptable.

They constantly argue to take the car to their chosen garage for diagnostics, even for premium cars, just to reduce costs as much as possible. Instead of helping, they look for ways to cut corners. When I spoke to their team leader, Luke, there was no real response or resolution – just more delays.

This company will waste your time, give you the runaround, and quietly change things without transparency. Stay away if you value your money, your time, and your peace of mind.

Excellent customer service in renewing our warranty today. Can't fault it.
We've claimed on our warranty this year and the service was very good then too. Good company this.

Spectrum sorted out my claim very quickly. Be aware that its sometimes difficult to get through on phone. Actual settlement took quite a long time.

Following a phone call to Spectrum management explaining the situation, the company graciously agreed to offer some compensation for the repairs carried out. Money was in my account within 4 days. Many thanks to Pete for a amicable conversation, a great example of customer service.

Awful company, make out that any issue will be covered but takes over 20 mins to speak with anyone then most garages don't seem interested doing the work through spectrum as have to chase payment. Halfords said they didn't recognise the company (maybe that was a staff training issue) but no help when have a genuine issue with car will try to avoid paying for repair.

I had a 02 sensor go on my car took it to there repairs garage two days later garage rang me to say was not covered i had the gold cover i have an on going claim for a thomersat houseins see what happens with this claim

Nabeela was very helpful in explaining everything to me. From the first point of contact she was very knowledgeable outlining exactly what was included and I knew what I was covered for.
I would definitely recommend Spectrum insurance for the service and the price especially with helpful knowledgeable people like Nabeela working for them

My claim was dealt with efficiently, firstly the phone call to your office, polite conversation with adviser.
Claim accepted within minutes.
The whole experience was good quick payout.
I can only recommend this company as first class.
Many thanks

I agree with other reviews here that say this is a complete scam. Spectrum do not cover anything and they will find a way to not provide you cover for any malfunctions. I purchased this when buying the car from Car Giant. I thought it'd be a good option in case the car develops any faults, but it was a complete waste of money. Please save your money and do not use them. I hope this review helps some other people!

They are really good and quick

Very very very happy

Linzi was amazing from start to finish and made me feel at ease straight away.

I had such a lovely service by LSB (Lois). She made sure to give me all of the important information while reassuring me at the same time. I’ve had prompt service and felt like Spectrum had good control over my claim. Very very happy customer and really hope that Lois gets some recognition for the excellent customer service she provided to me! Thank you!

Customer service was very efficient and handled everything very quickly.

I recently made two claims on my Mercedes a45, a rear wheel bearing and a rear differential, totaling £4500.
The whole process ran smoothly from the the moment I made the first call to the completion of the work.
Once the warranty runs out on my new car I'll be returning.

Very pleased with the prompt service received from Spectrum Insurance recently in regards to my vehicle which up to now has been very reliable. The problem was rectified within a short time and the insurance process was very straightforward. The designated garage was extremely helpful in this area which made things less stressful. From the first telephone call to the insurance company office to collecting my car back from the garage was a really satisfactory experience!

Very easy to deal with. No quibbling.

No proper service. They say they have it covered while selling the warranty but made me pay to the garage when it came to an issue with the engine

I have encountered significant challenges in obtaining assistance regarding my claim. Despite numerous attempts to reach out, I have not received a response. Additionally, it has been difficult to establish communication with the relevant party for further investigation. There appears to be a limited number of garages available for the necessary repairs associated with this claim. Furthermore, there is a considerable amount of fine print within the insurance policy that complicates the claims process.

It was so easy just 1 phone call, then the work was completed within a week very good service