Spectra Drive  Omdömen 338

Absolutely abysmal. Was put in touch with them through my insurer. They assured me I would face no out of pocket costs, then left a hire car with me deliberately longer than needed (I kept offering it back) & now send me threatening texts & emails at regular intervals claiming I am responsible for the costs. Avoid using them - they are shocking.

Liam was really helpful and polite and answered all my questions. He really went the extra mile. Thank You

Overall good experience, helpful staff etc. However, at times proactive communication could be improved.

i had some questions and was helped by Liam. overall the company and its service has been great

Regarding my claim being processed by Spectra Drive, I have found that everyone I have been in contact with, to be very friendly and helpful.
In particular, James Hovington who has been very professional but also has a natural ability to reassure, in times, that I have been unsure of anything.
I would fully recommend, for a positive experience.

Spoke to Liam today to sort out collection of the hire car. He quickly sorted it out and spoke to the depot for me to find out when they are going to pick it up.
Thanks Liam!

Liam, Maxine & James have been amazing throughout. The inconvenience that I could have experienced at a traumatic, stressful time was minimised and I felt cared for. Thank you

Brilliant service. Everything explained fully and simply.. My car was written off and money in my bank in less than 3 weeks. Shout out to James who was fab, kept me up to date and made everything less stressful

Very helpful take there jobs seriously and make sure there costumer is happy .
Thanks.
Liam

WHAT A FANTASTIC TEAM!
I came across SpectreDrive purely by chance as, when my vehicle was involved in an accident (it was parked up and unoccupied), instead of getting through to my car insurance company I'd actually rung the 'Accident Claims Hotline'. Having listened to the information I gave about the accident they gave me the option of going through my car insurance provider OR going with SpectreDrive- the choice was mine- there would be no charge to me if SpectreDrive worked on my behalf BUT I wouldn't have to pay an excess, I'd get a hire car and my premium wouldn't go up. It made total sense to 'bite the bullet' and go with SpectreDrive.
The accident happened on Good Friday, 3rd April 2026. This proved to be a bit tricky regarding getting a hire car as everything had closed down for the BH weekend. SpectreDrive would normally hire out from their own fleet of cars. In this instance, the hire car was outsourced twice...this did cause problems for me and a lot of phone calls to the two outsourced companies to get sorted out with a vehicle. I guess I was just unlucky with the timing and had SpectreDrive given me a hire car things would have run much smoother in that respect.
With regards to the SpectreDrive team, I can't praise you enough! The phones are answered quickly, emails are responded to quickly and the staff are so patient and kind. A shout out to James Hovington who, the day after the accident, took my call when I was in shock and tearful, he was calm and reassured me that everything would be fine (and it was:-))
So bearing in mind that the accident happened on 3rd April (a BH weekend)
I received notification from SpectreDrive that the third-party insurance company had admitted liability on 10th April
I received the insurance payment from SpectreDrive accounts department on 20th April.

THE PROCESS TOOK JUST 17 days from start to finish. That's outstanding in my opinion. So it's safe to say that I'd definitely recommend SpectreDrive. Keep up the great work you are doing, the team you've got there are a credit to you. Kind regards from Louise Curbishley

We have been dealing with Spectra for our claim when our car was written off, James at Spectra could not have been more helpful, he guided us through the whole process from start to finish,thanks James

They dealt with my claim as best as they could despite the opposite party being awkward. Spectra were consuderate and krpt me informed at every step.

James rang me to update me on what’s going on with my car and the money situation. James was very professional and courteous. Thank you James

Very smooth and professionally handled by the knowledgeable Team at Spectra Drive in particular by James and Catherine. The hire car was delivered and collected promptly. At every stage communication was clear, with next steps well explained. It was easy to get in contact with them whenever I needed to when reassurance was always given.
Would definitely recommend.

Very fast delivery on the recovery and delivery of the hire car very helpful staff (james) lovey car to drive too

Very helpful
Very friendly
Great customer service
Reassuring
Dealt with quickly

James , spectra have been very helpful, service was 10/10

Every aspect of my journey with Spectra has been second and none I dealt with James he reassured me about the process and it’s all gone smoothly

Avoid Spectra Drive if you expect a timely settlement. My partner has been waiting since October 2025 for a non-fault claim payment. They reached an agreement in January but have failed to actually get the money.
​They are currently in breach of their own settlement terms and have ignored the distress caused by these delays. I have now issued a formal Letter Before Action for £710.00 and will be naming them as defendants in the Small Claims Court. Unprofessional and unreliable."

*edit - in response to reply*

*I would also like to clarify a few points, firstly no one ever advised us to remove our belongings not once. Maybe in hindsight we should have thought too, but in all fairness we didn’t know we wouldn’t get the car back at this point and forgive us but our car had just been involved in an accident through no fault of our own - such things were not at the forefront of our minds!
I chased my belongings so many times to no avail , and at one point you even brought me someone else’s belongings!
Secondly - you didn’t liaise with the salvage yard to get me a settlement at all, I liased with them - I chased them myself and I dealt directly with them - you as a company did not! And if you did, once again you never communicated that back to me. I just got a random phone call from the salvage yard directly - no warning from yourself, no request if you could pass them my number might I add, no follow ups afterwards to see if all was sorted *
Extremely poor customer service and communication from this company. Expect to have to chase everything up with them, no follow ups, no calls back when promised. We had an extremely bad experience with them. Wrote our car off - along with all our personal belongings inside! Took me literally 4-5 months of me constantly chasing them about my stuff which they hadn’t returned, finally resolved by me accepting a lower than the value courtesy payment, which I had to literally beg for. Extremely disappointing and would never use them again. Car was wrote off in early November- only just resolved last week.