Spectra Drive  Omdömen 338

At the beginning Spectradrive were very good. Arrived the same day my car was written off with a replacement vehicle. Loaded my car and took it away. Settlement payment was very quick. However, after receiving my insurance payment it then became apparent Sectradrive require your complete financial information. That is 3 months of all Bank & credit card statements. Then on top of that, almost six months after my car was written off & despite my asking numerous times via telephone and email my written off vehicle has still not been recorded as a total loss. Then yesterday I received a £100 fine from DVLA because my old car that is still registered to me has been driven on the road by persons unknown without insurance.
So beware of these people....

Brilliant service from start to finish

Fantastic service very quick response the fastest service I ever come across also very helpfull

Responsive and polite staff and a relatively straight forward process. Liam was very helpful as were others I dealt with.

I was made aware of spectra drive because of another so called Farming claims. Whilst I was led to believe this awful company was acting as the insurance company they were indeed nothing to do with the insurance. So called manager was rude aggressive on the phone and refused to tell me where my car was? I later received this information via email. I also had phone put down on me. This company isn't interested in the customer they are in it make money out of insurance companies and vulnerable people. Read engineers report they don't even physically inspect the car they make a ridiculous estimate from photos whilst your car is stuck in storage costing insurance company more money. They don't give you lije for like courtesy car either they give a high end expensive 4x4 and then charge insurance company 200+per day. DONT TRUST THEM

Quick and fast service to resolve my claim and informant.

Quick, accurate and a pleasure to deal with. They dealt with my case and everything was sorted within a day for a courtesy car and under 2 weeks for my write off money to be in my bank! I would definitely recommend you to family and friends.

Acted quickly in a difficult situation. I was updated along the way and James Hovington has been very helpful, along with all the other members I have contacted. The Hire car was excellent and service delivery also.

They helped take stress out of the no fault accident we had, organised a hire can and had it within 24 hours, kept in regular contact to keep me updated on the status of the insurance claim. Everyone i spoke to at Spectra Claims we kind, calm and knowledgeable. Anytime i had a question they where more than happy to answer and put my mind at ease. Felt like they put me first instead of the insurance company.

Really helpful and straightforward advice , James was straight to the point and explained everything clearly so that I understood exactly what is happening with my claim, he has exceeded my expectations.

Good service, efficient, the car provided was a good one

Everyone we dealt with was understanding and reassuring in what was a very distressing time for us.
Each stage of the process happened just as we were told it would.

I was not sure what was going on with my after accident progress. Liam was assisting me from the start. It was so important to speak to him again today and to discuss my fears and uncertainties. In minutes he set my mind at ease and give me advice I was so in need of. I’m so grateful.

Great service, highly recommend them.

I want to add to my earlier review in March...everyone I have dealt with have continued to be totally supportive, helpful and most of all, patient in what is turning out to be a somewhat drawn out claim. May I make mention again of James and Liam, adding Chenise.

My experience was excellent. And very quickly sorted . A big thank you to .
SS RECOVERY MANCHESTER for all the time and support given .
Chantel Brammall

I’m only 48 hours into my claim, but the experience has already been excellent. Everything has been handled quickly, smoothly, and with great communication throughout.
My car was collected and a hire car delivered in less than 24 hours, and the assessment of my vehicle was completed within 48 hours — which is incredibly efficient.

A special mention to James, who has been fantastic from the start. He’s answered every question I’ve had, no matter how small, and has guided me through the process clearly and professionally.

So far, I couldn’t be happier with the service.

Brilliant customer service and customer support and James who I spoke to was very helpful understanding and friendly and gave me all the information that I wanted to know

Becki was very knowledgeable and professional when dealing with my replacement vehicle.