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I would like to sincerely thank Ms. fatima zahrae kaddar for her amazing support and assistance.


She was very professional, helpful, responsive, and always willing to follow up and guide us throughout the process. Her dedication and support made everything much easier, and thanks to her efforts, we were able to successfully complete the process.

I truly appreciate her professionalism, patience, and kindness. Thank you so much, Ms.fatima zahrae kaddar, for all your help. You really made a difference!

Highly recommended. ⭐⭐⭐⭐⭐

I had a medical appointment with Hamid Ali. He took care of me and made the process smooth and quick.

Hamid Ali is a true professional. Diligent , punctual , polite was a pleasure working with him - would rate 6 stars if possible !

Taking the full package with assistance is worth it, especially with Hamid Ali. Had a perfect and incredibly fast experience at the medical exams for personal visa. Would ask for him specifically

So far I've had a great experience especially with having my medical done. Hamid Ali was very prompt and communicated each step even as he guided me through the whole process. Super glad for his assistance. Definitely a gentleman who knows how to make things easier.

Everything is great; the service is very fast.
I would recommend Hamid Ali—he's very polite and thorough.

I had a great experience with SPC. The team was professional, helpful, and very responsive throughout the entire process. Their service was efficient, smooth, and exceeded my expectations. I truly appreciate their support and would definitely recommend SPC to anyone looking for a reliable and professional company. Excellent service!

Exceptional, starting from the staff, the ease of applying through the portal and customer service

Very poor customer service, I have been trying to reach out and get help, but all I ever get is an automatic reply, for more then 2 weeks now! I was considering for sometime to prolong my business licence, but the attitude I get assured me that is better to cancel my business and move on.

1 star. Employment visa, July–August 2026. All documented in correspondence.

If you're a young business tempted by SPC's cheap setup packages — go to another free zone. What looks cheap up front is not what you pay, and the service disappears the moment your money clears.

We paid AED 7,516 for an employment visa including a AED 750 "priority service". Before payment they chased us constantly. After payment we chased them.

Nine days from cleared payment to submission, during which the same designation question was asked four times after we'd answered it. The submitted application then contained two errors in our employee's personal data — her mother's name, and her own first name split into her surname, contradicting her passport. Both were caught by our employee, not by SPC. Both apologised for in writing.

The application was refused. It took them four days to reply, and the reply asked us to re-send our enquiry from a different email address rather than addressing the refusal.

Customer service after setup is effectively non-existent. Twelve different staff handled this one file over four weeks. Nobody owned it. Every call meant starting from scratch with someone new, being promised a callback, then being passed on again. Three callback appointments missed — including one where they rang inside a window we'd told them we were unavailable, then emailed to say we hadn't responded. Two written requests for a manager, ignored.

They also deduct fees for work they never did. We paid AED 810 for a reapplication they never acknowledged and never started, then were offered it back less AED 510 as a "withdrawal fee" — for withdrawing something that never began. It disappeared as soon as we challenged it. And an administrative charge of AED 1,060 sits unitemised inside the AED 3,700 quoted visa line, disclosed only when we asked for a refund; their own schedule says AED 1,050 and nobody has explained the difference.

Our employee cancelled her existing visa on their advice and was left with no status.

Demand a written itemised fee breakdown showing what is retained on refusal before you pay anything, and ask who will own your file. Nobody owned ours.

Despite the large volume of bad reviews I didnt have this experience, From start to finish, My relationship manager Binoy was in communication with me daily via WhatsApp, had my trade licence set up within 48hours, bank account opened with the help of Nino in less then 5 hours.

All I can say is that if you need a service ensure you explain thoroughly what you need and before committing.

Thank you Binoy and Nino

Si vous ne souhaitez pas renouveler votre licence ou votre visa, il faut apparemment payer des frais pour procéder à leur annulation, alors que personne ne m’a informée au départ qu’il fallait payer pour ne pas renouveler.

Cela fait maintenant plusieurs jours que j’essaie de finaliser cette non renouvelement. Je dois envoyer de multiples mails et messages simplement pour obtenir une réponse, et lorsque j’en reçois une, elle est souvent incomplète ou de nouvelles exigences apparaissent.

À chaque étape, on me demande de nouveaux documents ou de nouvelles modifications. Actuellement, ma demande est toujours en attente car, malgré ma signature sur le document demandé, on m’indique désormais qu’un tampon physique de l’entreprise est obligatoire.

Évidemment, on me propose de s’en occuper moyennant des frais supplémentaires… Mais en 2026, est-il réellement nécessaire pour une entreprise de posséder un tampon physique ? Lors de la création de mon entreprise, personne ne m’a jamais indiqué que je devais en avoir un.

Don’t open anything with them go somewhere else and don’t believe the fake rating they have on some google it’s trap they will take your money and waste your time

I recently had a mixed experience with SPC Free Zone regarding an internal balance transfer. I had paid for a setup that I did not proceed with, so I requested to have that remaining balance applied toward services for my other active SPC company.

Unfortunately, there was a breakdown in communication and internal management, and the balance could not be applied correctly. When I asked about a refund to simply pay for the required services manually, I was informed that a 2,000 AED deduction would apply. I had to clarify multiple times that I didn't actually want a payout—I just needed the funds to remain in my company's balance to cover active services.

After sharing my initial feedback online, the team reached out promptly to address the situation. They have now successfully resolved the issue and applied the balance correctly. While I appreciate that management stepped in to fix the mistake, the overall process was not very efficient or pleasant to navigate. I am giving 3 stars because the end result was correct, but the customer service journey needs improvement.

I visit the SPC Today and they are all accomodating

Update 1 : After publishing this review, SPC's own Incident Management & Visa Operations Specialist contacted me on WhatsApp, offered to help, and proposed a phone call. When I explained that I preferred to communicate in writing due to my French mother tongue and for traceability, he blocked me. That, in itself, says everything you need to know about how SPC handles client disputes.

Update 2 :Final update (May 2026):
I contacted him again from a second phone number. He unblocked me and asked me to re-explain the entire case, which I did for the third time. He then told me he would investigate and come back with an update.

A week later, his update was: "All conversations and claims were done and closed. There is nothing pending."

This was three days after SPC publicly replied to this very review saying they wanted to "resolve this issue immediately." When I pointed out this contradiction, I received no response yet.

So to be absolutely clear for anyone reading this: SPC's public replies offering to help are performative. Internally, the position has been the same from day one, no reimbursement, no accountability, no resolution. The only thing that changes is who delivers the refusal.

I have exhausted every channel: SPC customer service, Head of Visa Department, Head of Sales, Director, Incident Management Specialist, Sharjah Book Authority. None led to resolution.

This review stays. I have every document, every message, every written admission.

To all future clients from France or Switzerland: do not go there.

I set up my company with SPC Free Zone. Before payment, everything seemed professional: a dedicated advisor, quick replies, and a written promise of step-by-step support with no hidden costs.

After payment, everything changed.

I paid the final visa and e-channel fees on 8 February 2026. And it was only AFTER payment had cleared that SPC sent me emails, dated 9, 10 and 12 February, informing me that I was not allowed to leave the UAE during the processing of my residence visa and Emirates ID, including on a second passport. This travel restriction was never clearly communicated to me BEFORE payment. NEVER. If it had been, I simply would not have triggered this stage of the process.

On 11 February, I asked my assigned advisor in writing on WhatsApp whether I could take my flight after the medical appointment. His written reply was: “Biometrics appointment then you take your flight.” I relied on that. I even sent SPC an email the next day requesting an urgent earlier biometrics appointment because my advisor had clearly told me (by phone, of course) that he had the ability to push for an earlier appointment, which proves that I was following exactly the instruction given to me.

The result: lost flight, being stuck in the UAE, and more than CHF 2,100 in documented losses: non-refundable flight, emergency accommodation, alternative transport, repatriation. Every item is supported by receipts.

And even while I was already stuck, SPC still offered me optional PAID “fast-track / insurance” services for AED 1,611. (lol...)

When I sent my complaint, SPC acknowledged in writing that their advisor’s communication “should have been clearer” and that it “appears to have been communicated in an informal manner.” Despite that written admission, SPC refused any reimbursement.

I kept every piece of evidence: emails, WhatsApp exports, payment proof, SPC’s written admissions, and a detailed loss schedule with receipts.

It is honestly sad to have to consult lawyers over a matter that, after such a written admission, should simply have been resolved properly.

My view is simple: do not go there.
In my case, professionalism stopped the moment payment was received.

To this day, despite its admission, SPC has made no real effort to resolve the matter fairly. Sad...

Worst place to setup business in the UAE .

What stems my frustrations and leads me to write a review is that the same customer service experiences that resulting losses to business because of the staff's poor knowledge to their job.

Two weeks gone for the back and forth to resolve a straightforward renewal issue, talking with multiple members but they are not even reviewing well at least to read but haven't. How can they assist the client efficiently when these team doesn't take ownership. No solution. No accountability.

Both poor processes on license and visa impacted business losses because of unnecessary delays and dis-oriented people.

If the staff are well equipped and knowledgeable of their job, the processes would be simplified but the staff's structure is a failure to provide efficient support to entrepreneurs.

SPC - The senior management has to intervene and do audit for the CSR's service. The system has to be fixed and the people should be knowledgeable to their job.

SPC management please fix your CSR structure to put knowledgeable people who has initiatives at least know how to read carefully and understand. It's highly costly for us - a small entrepreneurs incurred losses due to inefficient team you kept.

I do not recommend SPC at all. Anyone looking for business setup go elsewhere.

For nearly two weeks I’ve been trying to resolve a straightforward renewal issue. I’ve spoken to multiple team members. No ownership. No solution. No accountability.

This delay has directly impacted my business operations.

I requested escalation. I was told I would receive a call. That call never came.

The issue itself is simple. The failure is structural. And the team are not equipped.

If a company cannot manage something as basic as a renewal process within a reasonable timeframe, founders should seriously question whether this is the right partner to rely on. From my current experience SPC is not the right partner for you.

SPC - this needs immediate senior intervention. If this is not resolved within 24 hours, I will be transferring my license elsewhere.