Spares Hut Omdömen 276

AVOID. Same problem as many other reviewers here. Paid for a dyson vacuum head, and was given an estimated delivery of 14th-18th Mar. Month later and still nothing. Multiple emails sent out to them and no response.

Order tracker link has been broken for weeks and at one point, sparehut.co.uk was broken (instead browsers would be redirected to shopify's homepage).

Exceptionally suspect service - save your money and avoid.

Updated - 17th April

No, I never received your replacement part. Your order tracker link is still in a "we’re getting it ready" status. Share with me the *Royal Mail* tracker link/delivery confirmation please in our email thread.

I see no mention of delays in our email thread outside of the estimated delivery dates given on placing the order.

"It clearly states ... you wasn't actually directly affected..." - your wording is unclear. I have had many enquiries throughout this timeline, all of which have been sent to that email address. My most recent emails have been for requesting a refund, please action it.

With regards to your other replies on recent 1 star reviews, gaslighting me into thinking that a delivery/refund was made without a Royal Mail confirmation or refund receipt is not going to work.

Ordered an attachment for Dyson, due for delivery 20-22 March. Now 04 April, and no delivery. Responded to one email after a few days of sending it, but not the latest one. Also the Whatsapp/Phone number on the website is not in use. Still hoping it will arrive. No doubt they will post a standard response below asking me to email or WhatsApp then not respond. Will never use again...

Update: 15th April now, and still no delivery, but a flurry of emails when I requested a refund from Paypal. They asked for my Paypal email address, then didn't respond when I asked what they meant by a Paypal email address...

Update 19 April: Responded to claims in their response to this review that the item was not delivered by Royal Mail and that no tracking information was provided. Asked them for evidence of delivery. I had no response. I repeated that I asked them what they meant by “PayPal email address”. No response. PayPal have issued me a refund today - they clearly couldn’t provide evidence to them either, or simply - yes, you got it - didn’t respond.

Cowboys.

I hope I had checked this before I ordered from this place. The reviews are right, they are rip offs. Placed an order on 17 March which was supposed to come by 21-25 March but no news on it. Have tried to get in touch by email, phone, chat.. no one is helping. I was traveling from Manchester and needed this part by this time. I have traveled now and I spent money for nothing. I want my money back!!

I made an order and have still not received my item. It was expected to arrive by 25 March express and here we are 3 April with no delivery. I emailed them, no response. Contacted them via chat, no response. Phone number not going through and what’sapp number is invalid. Will be reporting tomorrow for my money back.

Thanks guys. Really happy with my order. Delivered on the correct estimated delivery date and the part looks genuine. It was well packaged and I would use them again. No faults.

The order i placed on spares hut was 2 days late to arrive but the prices are as competitive as possible i think i couldnt find anything better online anyway and i checked the dyson website and theyre much cheaper and genuine i have now fited the part and ready to use my vacuum and its working good as new again. Really great and i would recommend and happily use them again. No problem at all. I appreciate all you guys there at the team with these prices haha! :)

bought a new part for my hoover couldnt be more impressed by the service received thanks.

I ordered the battery at the end of October 2023. I contacted them several times with no reply and never received the item. Please do not order from this site, even though they maybe cheaper than the competition

Was slightly worried after ordering to read some reviews but shouldn't of been my new wing mirror arrived in less than two days of ordering and on a Saturday which meant I could get it booked in for it's MOT on the Monday👍 it was a perfect match took 5 mins to fit and was about a third of the price I had been quoted. Most bad reviews tend to be about delivery which is kind of out of their hands. Would definitely recommend.

After reading the reviews I reluctantly ordered several car parts with a next day delivery and pleased to confirm everything was received as promised.

I recieved an email after the due delivery date telling me my product has been dispatched. Still never recieved it. I contacted them via the email address provided, no reply. I raised a grievance on PayPal and emailed them using the email address provided by PayPal, still no reply. No phone number available to call... absolute scam! Save your money and shop elsewhere.
After receiving the reply below I contacted them only to recieve an email asking if they could close the complaint. No refund, no product, no clue. Absolute awful service.

i am really happy with my new battery thank you

Ordered a Dyson battery on 24th January. It never arrived and no tracking details were provided. Tried to contact Spares Hut via phone number and chat function but neither worked. Chased the order up several times by email and initially received an apology, but still no delivery ...and subsequent emails were ignored. Eventually gave up and contacted Paypal to arrange a refund. The refund was approved on 27th February.
UPDATE: Recieved a message from spareshut.co.uk on 26th March asking me to email them about the Dyson battery I ordered in January and didn't receive. Too late ...I gave up waiting and ordered a battery elsewhere (which arrived promptly). I have already received a refund from Paypal for the Spares hut undelivered order.

My order has only now been delivered
They need to improve communication but I have now used my hoover again and it’s working good as new so I will leave 3 stars for now

Item not received. Emails to customer service ignored, phone number disconnected, chat function unmanned, not even a bot to talk to. AVOID AT ALL COSTS!

Ordered a window regulator. Fantastic price and quality item. Delivery was great, from order to delivery in less than 48 hours. I will definitely use them again and recommend them.

Please do not use this company, ordered a Dyson torque drive , no response from emails and telephone line says line not in use.

I am now going through PayPal for refund

Please read the reviews that have been written previously. Believe what is being said about the non delivery of ordered items, the non existent customer service, and the continuous attempts by Spares Hut to extort repayment of money after receiving a full refund from PayPal. Refunds are only issued by PayPal after the have fully investigated a customers complaints. This company is a SCAM. Just look at the replies they have sent in reply to other reviews. They are all the same with no attention to individual issues. There is no professional conduct with this company. Their address is just an office used by multiple companies as a postal address for which Spares Hut pay a fee. I believe Spares Hut is a trading name for an individual who is based in Hong Kong. The telephone number is invalid and now no longer associated with the Whats App account they previously used in attempting to resolve disputes. I am sick to the back teeth of receiving emails from them about either paying for or returning items that I never received. That is why I’m writing this review. It’s an attempt to bring this company to boot and make them accountable .