Southern Phone Omdömen 

This time your company will not answer my calls, emails or texts. Been trying to pay bill. Very disappointing service. Elaine Dickson. Have been with your company since beginning. Never had this treatment from your company before

This would have to be the worst customer service I have ever experienced IN MY LIFE! THEY Stopped sending an account THEN requested payment, tried to pay THEY wouldn't recognise the account number, when I tried to contact SP NO ONE EVER PICKS UP! I HAVE SENT EMAILS, NO REPLY! WAITING ON THE PHONE OVER 30 MINS PROBABLY TEN TIMES! LISTING TO MOST BRAIN NUMBING MUSIC, THEY START OFF SAYING DON'T GET UPSET OR ABUSE THE STAFF?? I'M SURE THEY'RE ENCOURAGINGL ABUSE , I'M NOW GOING TO CANCEL BOTH MY WIFES AND MY ACCOUNTS, WARNING DO NOT UNDER ANY CONDITION SIGN UP TO THIS BRAIN DEAD COMPANY!

Used to be a great company when it was first started, but after being asset-stripped by AGL it's just rubbish. First they cut off our landline (essential in an area with no reliable mobile coverage), then they forced me on to another mobile provider, and now they can't even provide reliable internet. In 20+ years as their customer I never paid a bill late. This month I was 5 days late and they've sent threatening texts and emails and limited my service, so now I have no reliable form of communication at home, at all. 5 days late people, not 5 weeks late. They're rude, unhelpful, don't make notes of calls or complaints and offer next to no service. I'll be transferring my internet service as well - no point in having anything with Southern Phone anymore.

⭐ 1 STAR – THE WORST PHONE AND CUSTOMER SERVICE EXPERIENCE I’VE EVER HAD

Absolutely appalling. Southern Phone has delivered the worst phone and customer service experience I have ever had. I genuinely wouldn’t recommend them to anyone.

The entire experience has been incredibly frustrating and disappointing. When you pay for a phone service, you expect it to work properly and you expect to be treated with basic respect when things go wrong. Apparently, that is too much to ask from Southern Phone.

I've been trying to contact the customer service or someone that I can process my payments with due to change of account details, I've been chasing them for weeks via phone calls and emails with no answer or reply. They know how to email me weekly with an overdue balance, but there is no where that I can change my card and accounts details and would like to PAY my balance. Need to change providers asap as I can't see a solution here.

The fact that I have had to email / called / AI Chat - No reply, no answer, situation says it all. Customers should not have to waste their time and energy chasing a company to address problems that should never have occurred in the first place.

I am beyond disappointed with the phone service and the overall experience. The frustration, inconvenience and sheer disappointment have been unacceptable.

Avoid Southern Phone if you value your time, your money or your sanity. Based on my experience, I would give them ZERO stars if Google allowed it. One star is far more than this experience deserves.

Do yourself a favour and look elsewhere.

My bill was always $45/ month. That's the amount I signed up for. My latest bill came through at $59. When I queried it, it took 3 emails to get a response. They had a policy for financial hardship which I reached out to, only to be told there was nothing they could do, and I had to put up with the increase. I have changed companies and would never recommend these guys to anyone. Horrible communication, unexplained price hike and no compassion whatsoever.

I wish there was a 0. I keep trying to call to cancel and i just get put on hold for ages, 35 min and call dropped and said call again tmr. Worst service I have ever had with any product. Like a scam.

I'm getting emails saying that my credit card has expired, it has not! Since. the company has changed owners , getting through to someone or somewhere to make sense is impossible. Long wait on calls , the big runaround , poor communication with heavily accented responders, man this is so frustrating. Service used to be good but now, can't get any sense made with what should be a simple issue. Can't even log into my old a/c. They changed my old A/c number to a customer number which is different. Looking elsewhere like so many other people. This company should be ashamed to offer what they call "Customer service " because there is none!

Same (but separate) patterns of can't use our provided card details, then overdue bills, can't get through on phone to make payment. Husband waited over an hour twice, then extremely unhelpful, disinterested customer service obviously dealing with same issue repeatedly. They appear to want pre-existing customers to leave!? Not going through this a third time, moving all mobiles and internet elsewhere.

⭐ 0 Star – Extremely Disappointing Customer Service

One of the worst experiences I have ever had with a telecommunications company in Australia.

I tried multiple times to contact customer service to make a payment and resolve my issue, but I could never get proper assistance. On one occasion, I waited for around one hour, only to be transferred to another agent and forced to wait again.

I was then charged additional fees because my payment was not made on time, even though I had made repeated attempts to contact the company and resolve the matter. I found this extremely frustrating and unfair.

Instead of helping resolve the issue, I received threatening emails saying that my service would be terminated and that the matter could be sent to debt collectors. Eventually, I became so frustrated that I simply paid the entire amount, including the additional fee that I believe I should not have been charged, just to put an end to the situation.

Even after paying everything, I still did not receive the proper tax invoice I requested. Instead, I continued receiving emails threatening that my service would be terminated.

This has been an incredibly frustrating experience from beginning to end. Poor customer service, excessive waiting times, confusing communication, additional charges, and continued threatening emails despite payment.

This company seriously needs to improve the way it treats its customers. I would not recommend them based on my experience.

When the company was taken over, first off we were informed they no longer used Telstra network (that should have been a warning). They then required confirmation/renewal of payment details which I did.
The next month, I got a notice that I hadn't paid my bill. Some crap about checking that my details were correct. (Had 2 similar notices since)
Easier said than done. Couldn't get in to 'My Account'.
That's when the real problems began:- phoned their 13 number only to be transferred to another number. Waited over an hour before giving up.
Called again next day same thing. Only waited 45 min this time before giving up!
Called a third time and told the idiot on the other end - 'Just tell me how to access the Portal'. He insisted on putting me through to the same moronic music. 30 seconds
Next call was to another Phone Service Provider. Bliss :-)

Tried to reach customer care, to fix my account but they got integrated with some new company; which is bullshit. The waiting time could be a day just to tell your issues. Southern phone replied saying that they can’t even write a mail to escalate the matter to the new company.

Since the transition I am being threatened by account restriction because they say I owe $17.03 last year when i signed up i got a free modem but 2nd bill a modem charge was oin it $17.03 I called them they sent revised bill balace zero all sorted.Now since the migration it has come back Now new team is saying is old team issue old team says new team issue over it I am cancelling they are idiots

Absolutely hopeless,had to get telecommunications ombudsman involved,i recommend this action to anyone who is having trouble with them,got them moving straight away after months of no phone and told i had lost my phone number of 15yrs, guess what got it back, don't deal with them, just go to ombudsman if you're having trouble,fixed in days after months of run around,I do not recommend this company 👎

Tried on two occasions to call for help. I received a noticed stating bill overdue by a day paid the bill then over a week later get an email stating they would close my account. Tried to ring on three occasions and each time someone would state they would look into it and get back to me and put me on hold. First call today 44mijutes, second 18minutes and the third 20minutes where each time I was left on hold. Looking into another service provider now.

The absolute worst Telco. Between service outages, billing issues, internet dropping for no apparent reason, don’t do it to yourself. Go elsewhere

My billing went from $77 a month to $133 because the one VOIP service I had for free for 7 years now costs $10 a month.
So they charged me for 5 VOIP lines.
$77 + $50 = $133 ? They can't even get that right.
Then they charged me $184 for one month.
And $174 for another.
Luckily my bank details disappeared from their system.
I fixed all that with way too much time on the phone
Then the next week they did the same thing.
My new STARLINK system is $75 Unlimited and Twice as fast.
Super easy to set up.
Goodbye and good riddance Southern Phone.

If my experience with Southern Phone is any indication then shutting down is a step in the right direction.

I was with Southern phone for quiet a few years and they were excellent, however after the last buy out it turned to crap. I was unable to access the website account to change a password and payment details, then tried to call them, with no success. Got some Asian guy that put me on hold, never to be answered. Three times, then they said I hadn't paid the bill!. Swapped to Flip, they were great, all better, faster top service and can speak Australian. 👍
Don't go Southern phone.

After the takeover by another company September 1 instead of paying after I now have to pay up front. The money is not the issue, The issue is lack of communications. You cannot answer their emails as they are no reply and try ringing their help line, I gave up after 36 minutes.
I guess the saying if it's cheap it will be cheap and nasty.
Southern Phones management needs to review its operation and review its communications.

If I could give 0 stars I would.
Customer service is terrible. No notification that I was being switched to a new company, with all new details. None of the new details that were provided work and am stuck on an endless loop trying to get assistance.