Dodo Services Omdömen 487

You are never able to get hold of this company. I waited for one hour on the phone, then went onto their chat line to be told it was over a four day wait. Another day, I attempted to contact them on their chat line and waited for three hours with no response. Absolutely disgusting customer service. This is completely unacceptable, who has three hours to wait on the phone to speak to someone.

PUBLIC SERVICE ANNOUNCEMENT - DO YOURSELF A FAVOUR AND DO NOT CONNECT WITH DODO.

On the 12th of March, I contacted Dodo to upgrade my service from NBN50 to NBN100. Ever since that call—over a month ago—we’ve been left with no internet at all. We’ve spent more than 20 hours on the phone repeating the same troubleshooting steps again and again. At this point, I’ve given up. I’m completely confident they have no idea how to fix the issue.

The customer service is almost non-existent. It has taken me 3 calls (todays wait was 40 minutes), 3 emails and approximately 1.5hrs on the phone to be told " I am not trained to do cancellations. I will raise a ticket and someone from cancellations will call you in 24-48hrs" Terrible. 1 star is for the polite apologetic staff member just doing their job. (please remember the person who finally answers the call isn't responsible for the lack of service provided).

Avoid this company. Impossible to speak to regarding your energy account. The chat says over 600 minutes wait time to speak to someone, nobody replies to emails. I’ve been trying to tell them I’m moving for so long I’ve now moved and they have still not acknowledged this. The worst customer service I’ve experienced.

Our bills before were always around $300 for the quarter and then out of nowhere we got one for $700 when nothing had changed in the home. When we questioned this they were not able to give us answers.

Save yourself a headache and go elsewhere

I scheduled my change over ten days before change over date. When the service was not connected on the scheduled day, I called and was told that there was a connection problem at their end and it would take another 24hrs. Attitude was “soz but suck it up”. I made a written complaint. I waited 24hrs and still no WiFi, so no security cameras, no internet, no TV. I called again.

Oh yes there’s still an issue from their end. 4 transferred around, explaining it all again and again. Now apparently it was connected but will be another 4hrs. Then I got an email that my complaint is closed and hope I am happy with the resolution…… no contact. I did it myself. I sent a follow up email that, no i am not happy. No response yet.

This morning I was emailed that the payment of $71 failed. I signed up to a $40 deal through WhistleOut.com. No one available to help, when I called. I am extremely unhappy with the support, service and resultant response from Dodo. Thank god for no lock in contracts.

I can’t believe what a shit service they provide.

I have been with Dodo for more than 20 years, and generally happy with the service.

I was notified this week that I will no longer have my dodo email accounts serviced by them, and if I want to maintain them I will need to pay a 3rd party company $6.99 per month for each email address.

They have made no effort of any substance to maintain my custom, and wil not be offerring a lower premium despite the lower service provided.

There are much cheaper options available and free email service providers - so why would I stay??

Beyond pathetic in every way - and insulting to say the least.

Good luck to them.

Internet suddenly goes down. It's Good Friday. "Technical Support" is a Phillipines call centre who have zero technical knowledge. A technician has been booked for some time in the afternoon 3 days from now. In the meantime, I'm told "just wait".
The equipment and connection are 3 months old.

Unreliable and dismissive. Standard scumbag corporate attitude that all telcos hold.

'Give us your money, and be thankful that we give you anything in return. Shut up and wait til we're ready to fix our trash'

Called, emailed, submitted online forms. Just stonewalled, get no communications, don't even get a curtsy bill in the inbox anymore. Can't login, says I don't have an email on record even though they used to send me emails, their login help and support pages are just 'cloudfront' error messages, their offshore call centre monkeys are just programmed to say yes but ignore you. What the hell happened, did they get hacked? Database accidentally deleted? Complete rubbish, consumer complaint lodged.

I moved my electricity to Dodo on the recommendation of a friend, it was a massive mistake. I was dreadfully disappointed in Dodo and had greater expectations.

Dodo doesn’t contact customers when they have issues, they want for angry customers to waste their time and contact them, terrible service.

1. Early 2026, I received a notice of an overdue bill from Dodo, however I had not received the original bill, upon querying this with Dodo, you admitted to an issue at your end resulting in bills not being issued to customers from late 2025. This left me with a large bill which I could not pay immediately, as a result I setup a payment plan, paying half on the date of call and the remainder within a few weeks.

2. I left Dodo and received my final bill which was far higher than anticipated, as it turned out the payment plan I had set in place failed and no body from Dodo bothered to contact me. I was advised the you migrated systems and as a result lost credit card information.

Saw that whistleout promotional video about how painless switching internet provider is? Well, take it with a pinch of salt if you're switching to Dodo. Switched online on Dodo's website to start connection on a set date. Never happened despite their SMS to me that it will be connected. Had a chat with their customer service and they blamed it on the "system". Apparently everything is automated now and generated by the "system" and somehow my connection was rejected by NBN for some "technical reason". Oh no they said, it's not my fault; not their fault either, God forbid. It is what it is! Not good enough. Especially since I cancelled my old provider thinking I was going to be transferred to Dodo on the date I explicitly stated on my application. Avoid Dodo at all cost!

Being a customer for gas and electricity with Dodo for 5 years with no issues. I was moving house and wanted to transfer the services to my new place. They wouldn't connect the services because I failed the credit check. WTF.... I couldn't believe that after taking my money for that long they wouldn't continue to do so because of a credit check that I failed but passed with AGL. See ya, ya dumb Dodo

Really really bad. Staff could not care less about customer service. Constantly saying sorry. Expect to wait over an hour to speak to anyone. Avoid these crooks at all costs !!!

Not to be trusted, they sent a msg about resetting my modem for changes for a speed increase and since then constant drop outs. i cancelled the service and they still took funds from my expired credit card. I contacted them about a refund and they want new card details. I refused and raised an issue with Tio. dodo closed the complaint with no action or refund. Very poor customer service and worse internet provider ive had. iff i could give less than 1 star i would

I have been trying to call them for the past 5 days, I just called now at 9:03 they open at 9, it says waiting period is long. I waited up to 1:30 hour last week with no answer. I need to change providers as they are charging a lot. Website doesn't work, online chat doesn't work. I don't know what to do.

When this company launched it was a brilliant competitor. It is now a shadow of itself. Issues such as enabling any random to use my address, by accident, to set up their electricity left me with all my power cut off for an entire week. Further, they failed to see this as a serious and compensation valid case. I had to take them to the ombudsman to force a payment. Then, they get hacked and their payment system goes offline in October 2025. Today is March 28 2026 and I still have no access to my accounts. They are lying to the Media that say only a handful of customers are affected. When I called them in January 2026 to schedule urgent electrical works, which required them to momentarily allow Ausnet to switch off the power to my home, they advised this could not be done because their payment system was down and being upgraded. When I asked for the ETA the obnoxious customer support laughed at me and said there was no date. So, I changed my provider. Since then they continue to help themselves to charges on my credit card (had to cancel it) and send debt collectors (could be a scam from their hack) despite having had access to my credit card to settle the bill. Absolute lemon of a company.

Would give Dodo zero stars if possible. I moved house in October 2025 and contacted Dodo for disconnection of my gas and electricity accounts beforehand. After a lot of messing around, including sending me a bill for the usage of the new tenant after I left the property, having to agree to pay for a week's usage after the disconnection was scheduled and then a meter reading/disconnection fee, the final gas and electricity bills were at last sent to me by email in February 2026, advising payment would be taken by direct debit on 20 February 2026.
On 26 March, I receive a text message saying electricity bill is outstanding and will be referred to debt recovery if not paid immediately. I check and they have taken gas payment but not electricity - their mistake. I try paying online - portal says I have no accounts. I call them - on hold for over 30 minutes and no-one picks up.
Next day on 27 March, I called them again...on hold for over 30 minutes again, can't get hold of anyone. Not long after hanging up, I receive an email from a debt recovery agency and have to call them to pay immediately while being treated like a criminal.
Absolutely awful behaviour - their mistake, no-one contacts me then I get a text and recovery actions out of nowhere. Dreadful company, avoid. I'd rather live in a cave than ever sign up with this lot again.

Such a terrible provider, rubbish internet so slow and never worked. The call centre are all completely incompetent. Just a nightmare!! Avoid at all costs

Tried to cancel my electricity twice with them which you can’t do online btw because “their websites been down” for over 6 months now.

Called second time because I got nothing regarding confirmation of my cancellation and was told on second time it hadn’t been cancelled and they would cancel on the spot 🤬

Now finally got through to them after an hour of waiting, turns out they tried to charge me after my cancel date.

I am fuming!! Have reported to the Ombudsmen

Genuinely the worst experience. Spoke to Jane and Marciel from customer service, and they were both so rude and condescending. I was constantly being ignored, cut off and even snapped at by Jane. Staff tried to upsell products I didn't need, even when I said no 4 times. I'd rather pay more for interest but feel respected. I felt so disrespected and the staff were so rude. When they were finished, they give you generic copy and paste answers even when you're not finished or need more support.

I used their electricity and got ripped off. We are a four people family with solar panel, heat pump hot water and no EV. Our consumption pattern is quite consistent. Our Spring and Autumn electricity bills are always around $400. Last Spring we got charged $1000 with 0 solar fee-in. I checked with my solar panel retailer and was confirmed it's doing its job. However Dodo insisted the billing is correct.