Dodo Omdömen 46

Worse internet provider… always has unplanned outages that last from Saturday till Monday when everyone’s at home. Never during the week. Customer service is no existent even had to go down the rabbit whole to leave this review. - 5

Excellent customer service. Dodo advised me of upcoming NBN maintenance in my area & informed me when it was completed. I needed assistance to reconnect my internet & the customer service technician was extremely helpful.

Due to the lack of professionalism and commitment from this gas provider, my account closure experience was extremely frustrating.

I requested my final bill after closing my account in January, but there was a significant delay before it was issued. During this time, no attempt was made to process payment via my existing direct debit.

Shockingly, the account was escalated to a debt collection agency for just $84 almost immediately after the bill was generated, without giving me a reasonable opportunity to resolve it directly with the provider.

This reflects poor internal management, careless handling of customer accounts, and a complete disregard for fair process. I paid the balance as soon as I became aware of it, but the unnecessary stress and aggressive collection tactics were completely avoidable.

I would strongly advise potential customers to reconsider using this provider, especially if account management and reliability matter to you.

My experience with Dodo has been nothing short of a disaster.

I ported my number across, which immediately cut off my service with my original provider, only to discover that my brand new Dodo SIM had no service whatsoever. No calls. No texts. No data. Nothing. I was left completely unreachable.

When I contacted support via online chat, I was given the most generic, copy and paste troubleshooting checklist imaginable: turn airplane mode on and off, reset network settings, restart the phone, remove and reinsert the SIM, try it in another handset, try another SIM in my phone. Completely standard steps , all of which I either tried or couldn’t perform because, like most people, I don’t just have spare phones lying around.

When I explained I didn’t have another handset to test with, their solution?

“Since your area is affected by the NQR, we recommend checking with a different provider other than Optus.”

So essentially, their advice was: go somewhere else.

For context, Dodo runs on the Optus network. I checked the Optus coverage map myself and my address is fully covered. Yet instead of investigating properly, Dodo suggested I abandon them altogether. Imagine signing up for a service and being told by the provider to try their competitor instead.

To make matters worse, I couldn’t even switch providers because I needed SMS verification codes, which I couldn’t receive because Dodo had effectively left me without a functioning number.

They told me to call support. On what phone? I had no working service! I was forced to go to another provider just to get a temporary number so I could make calls to fix the mess Dodo created. I called and waited on hold for over half an hour. When someone finally answered and I began explaining the issue, the line disconnected mid sentence. No call back. No follow up. Am I surprised at this point?

And here’s the kicker: not once did anyone suggest sending a replacement SIM. I had to specifically request it myself after days of back and forth. A basic troubleshooting step that should have been offered immediately.

After waiting a week for the replacement SIM to arrive, there were no activation instructions in my account. I contacted chat again, only to be told activation could only be done over the phone, again requiring access to a network that they knew I didn’t have because of them!

Once I finally managed to call (on my temporary number - thank you Vodafone) and activate it, I was told it would take 1–2 business days to start working.

After already being without service from them for over two weeks. The best part is that this is still ongoing! Luckily all that time on hold has given me plenty of time to write this review.

Oh and the cherry on top is that my first payment had already been taken out of my account when I have had ZERO access to this service.

Absolutely ridiculous.

The entire process demonstrated:
• No ownership of the issue
• No proactive problem solving
• No empathy for being completely without phone access
• And no practical understanding of how critical a working mobile number is in 2026

I have never experienced customer service so dismissive and structurally broken. Being told to try another provider instead of being helped sums it up perfectly.

Avoid at all costs unless you’re prepared to troubleshoot their network for them and live without a phone for an extended period.

Left our previous incompetent provider to come to DoDo.
Payed new connection and they sent me a modem. Before I receive my modem they disconnect it and mark my account as activate.
So I have no modem from dodo yet, they’ve cancelled my existing so now I have no internet.
Do yourself a favour and do not use DoDo. Complete waste of my time.

DO NOT USE THIS COMPANY. Dodo are clear violators of Australian Consumer Law. I cancelled my service via MyDodo (a service for which I had to create an account, and for which I just do 2FA when I log in to verify it is me). They then FAILED to cancel my service because they could not reach me on the phone to 'verify' my identity (ie try to convince me to stay), and charged me again a month later. I logged onto MyDodo's chat function to cancel my service and provided my full name date of birth and address to the agent who waffled for 30 minutes, DID NOT CANCEL THE SERVICE before ending the chat. I have had to file a dispute with my bank, the Telecommunications Industry Ombudsman and NSW Fair Trading, as impeding a customer FROM cancelling a service is illegal. Garbage company and garbage customer service.

Been a dodo customer for over a decade, worst customer service and help , have serious problems with mobile data and was ripped off over my discount on electricity, serious security breach when someone cancelled my electricity and I wasn't even notified but they went thru with the cancellation, then cancelled my discount I had held for more than a decade even forgot to re-add other details, like my payment plan and pension rate, I changed companies for electricity after that , mobile doesn't have good coverage, literally relies on the optus company for the service and increases prices every year

I couldn't get my SIM to work in my EU Nord Plus 4 phone - after a long while with chat support I was told "my phone". It wasn't my phone that has an issue it was the fact that Optus (Dodos carrier) has been blocked due to Federal government safety guidelines. That's weird because Telstra allows my phone. I suggest you check your phones via the "carriers" (Optus, Telstra, Vodafone etc) IMEI checkers, you might save yourself a lot of time and some money.

Dodo provides the worst of all
-Options Menu
-Hospitability
-Professionalism in customer service
- competency in handling and issues
To get something done, customer will be transferred to many departments, and even after an hour of hanging on, nothing gets done.
They ar heavily understafed customer depatment.
Better avoid DODO solely due to poor customer. support

I ordered a replacement SIM on 28th November and was told it would take up to 4 days. By 3rd December, I hadn’t received it, so I rang Dodo and waited 40 minutes on hold. I explained the situation and was told it had only been 3 business days and I should wait another day.

I double-checked on my first call that it had been processed on 28/11, and I got confirmation that it was. Still, I only received an email on 5th December saying the SIM was on its way, and then I had to wait another 5 days to actually get it.

When I rang to activate the SIM, I was told it would be done as a priority within 4-5 hours. That didn’t happen. The next day, I called again only to find out it was on some “waiting list” and hadn’t been activated. Another 40 minutes on the phone just to get the SIM working.

This is absolutely terrible service. I will cancel my service as soon as I find a better deal and will never go back to Dodo. DO NOT RECOMMEND. It’s rubbish.

Terrible customer service, data consumption not tracked correctly. They took away 1/3 of my GB allowance in 3 days, which makes no sense since I'm a light data user and have never used up that much. Customer service once told me he would get back to me, then closed the chat with no warning. A second person sent me a standard answer saying my phone is at fault (I've had my phone for years, there has never been an issue) and when I told her this is not possible, she would not answer me, but just re-send the standard answer. As a Customer Service professional myself I am appalled and will cancel my plan.

Very much a nightmare to port your number to dodo mobile. No support available causing my to be without messages for days.

Please don’t choose DODO if you don't want to regret it like what happened to me !!!
I just want to say WORST nbn service & Customer Service 👎🏻👎🏻👎🏻👎🏻👎🏻
I made a mistake 2x in my internet payment transaction on October 29, 2025, After that I made a report to Dodo customer service to help me to get refund , After showing all the proof of transactions that I made, Dodo agreed to return my money within 3-7 days, However, 1 day later on October 30, Dodo made another withdrawal from my account! And
TODAY YOU TOOK my Money again !!!! HELLOOOOOOO are you guys SCAM ??

If there would a negative rating, I’ll give it to them. Worst mobile phone provider. Call time waiting is an hour. When they fix the problem, different people will give their OPINIONS, not really solving the problem. If you don’t have thinking brain you will just believe them.

i am paying $89 for 270kw electricity and my solar produced 940kw. I got $9 ! CROOKS !

Look it’s nothing special.

It does what it says on the tin. I’m happy with my Unlimited Broadband NBN service. Smooth switch. No dramas to report. A dream to be honest. We switched from More Telecom who tried squeeze out more each month. We went back to Dodo because we were with them for three years before Commbank’s Telecom caught us with a nice year long deal. We got suckered. Dodo brought us back and it is consistently a better service.

I see lots of unsatisfactory comments and these seem fair due to the complex issue people face but we go lucky I guess.

Dodo is without question the worst internet provider I’ve ever dealt with. I’ve sent multiple emails and spent countless hours on the phone trying to cancel my service. Every time I finally get through after painfully long hold times, I’m assured the cancellation has been processed. Yet weeks later, nothing has been actioned.

It’s the same cycle again and again – false promises, wasted time, and no accountability. At this point, it feels like a deliberate strategy to keep charging customers who have already left.

If you value your sanity, avoid Dodo. Their incompetence, disorganisation, and disregard for customers is staggering. If you are wondering whether to choose Dodo, read the reviews here and know that there are many, many good reasons why Dodo has a close to one-star rating on Trustpilot. Avoid.

Totally pathetic.
No upfront cost advertising.
Payment was taken, no groceries that week for me.
Poor internet connection and service.
Then get changed for a month you don’t use when cancelled service.

I’ll pay more and get real service and respect from an Australian company thank you very much.

You can do better than dodo look elsewhere

Dodo are woefully incompetent

This is my second stint with them and after 12 months it will be my last. Their customer support is next to non-existent. The online support interface is poorly designed and an exercise in frustration from the get go. The staff are either lazy or incompetent (or both). The most recent issue (by way of example) relates to a failed autopayment on my MC which is the card that I have used for the entire time this stint. It turned out that for some reason they used a Visa card (that was cancelled years ago) and they tried to tell me that it was my fault as I had signed up with this card. Garbage! Every invoice shows payment from my MC and never from this zombie Visa card. Silence from them since I pointed out the bleeding obvious. My advice: use anyone else.

The incompetence and outright scammy nature of this horrendous company knows no bounds.
The frustration I have endured just trying to get a simple mobile service was painful beyond belief. They have not changed. Can’t believe they’re still in business with the worst service in history