SortRefer Omdömen 344

Bad service

Absolutely appalling service provided specifically by Solicitor Bilal Mirza and Gorvins Solicitors as a whole.
Communication entirely lacking, Bilal took that long with conveyancing the Offer expired and had to be re-applied for. Concerns raised with Steve Mann and Kerry Sharples neither of which ever decided to contact me or deal with.
Have had to get SortRefer involved.
Will never recommend Gorvins again

I always ask for Muhammed Choudhury at Sort Legal when I have clients re-mortgaging, residential or Buy to let.
He is always conscientious, approachable and friendly even when I have had sometimes difficult cases/clients.
Can't recommend him highly enough....

Easy to Instruct, contacted client swiftly, survey carried out quickly, so all good.
I have not used Sort Refer for Surveys before, but will now in the future.
Thanks Peter

speed or service and constant communication

Gorvins have rapidly gone downhill.
There was a conveyancer called Rachel Hewitt, she was very good.
But Gorvins have fallen to the same fate as almost all conveyancers. Too much business being taken on, leads to lack of communication and care for their customers.
I wished Rachel hadn't left, she got it right every time.
I have experienced multiple other conveyancers for my client's transactions within Gorvins and unfortunately none of them provided a good quality of service.

Based on the client experience and lack of communication during the whole process for myself the broker and the clients I could not write a positive review. The broker portal was not updated and had incorrect information ie the clients paid the search fees as soon as requested but still showing in the portal awaiting search fees! I had to resolve this and confirm with case worker and getting sort refer sales team involved to get replies. The clients had contacted the caseworker directly for confirmation to this and other questions but never got a reply! A lot of other things were not correct like Help 2 Buy official closing statement needed before applying to drawdown the funds from the lender, would not initially accept the mini closing statement issued to the client in the branch. I had to contact a local solicitor to confirm if a mini statement could be used and they confirmed yes so I advised the caseworker. Just overall not a good experience and every first time buyer now will be recommended to use a local solicitor firm.

Great app - updated all the way - really quick and easy to use

Loads of updates through out, loads better than using lender appointed solicitors

Great communication throughout the process.

Sadia the case manager kept in contact with all parties and provided a great service. As the clients are personal friends it was much appreciated in a time when personal one to one updates are rare . Well done Sadia

Both myself and the client struggled to speak to anyone at Gilson Gray either by phone or email. Anytime we called reception it was just sent to voicemail and no one ever called back. The client had asked them in advance about the HTB ISA and it was left until last minute almost causing the completion to be delayed.

An absolutely seamless transaction as always with Clair Perfitt. thankyou once again for an impeccable service Clair!!!

Very good communication through out. Completion done on timely manner.

I work as a broker and I use Sort Refer to source conveyancers for my clients. It's really easy to use and a really quick way to access brilliant conveyancers.
My BDM Tom Hale is a real expert in mortgages and conveyancing and he was able to give me some really practical tips for getting the most out of Sort Refer and making sure that I'm providing a really good experience to every client, as well as utilising some of their other products such as Wills, Surveys, and more which I hadn't previously been using.
All in all a brilliant platform with a great team.

Tom really brought to life the true benefits of using the providers under SortRefer and how cast iron their process is in terms of ensuring first class communication is maintained throughout the customer's experience. Really looking forward to working with him and introducing my clients to SortRefer.

Used Fidler and Pepper for the Remortgage Service via Sort Refer first class kept the client and me informed throughout the whole process and completed on time. Clients very happy and will loading up my next case soon.

Tom Hale was a great help from start to finish will definitely be using them again, could not fault the service