SortRefer Omdömen 346

Wasn't great as felt they kept requesting more and more documents even though they'd previously been sent to the solicitor and dragged it out unnecessarily.

the following feedback is for Natasha Marriot at Sort refer.

She has been an absolute life saver for myself on many cases instructed through sort refer and I really think she is an absolutely credit to your team, she is always on hand to help and always super responsive and helpful. I honestly would have been seriously stuck if it was not for Natasha helping me.

I have been continuously reaching out to Natasha for help now for about 1 year and not using anyone else at sort refer as she is so good at her job and I just wanted her hard work to be recognised and noted.

I cant thank her enough for the help and support she has provided myself and other colleges over the last 12 months and I am looking forward to continuing to build on our working relationship.

She is absolutely 5*!

Had the pleasure of working with Lauren Evans at Fidler and Pepper. As a mortgage broker who prides himself on service and communication, I have dealt with my fair share of sub-standard conveyancers. However, Lauren was a breath of fresh air - always contactable, got stuff done quickly and efficiently and always kept in contact. Will look to use her for all my cases where possible going forward

I just want to give credit to Tom Hale and Natasha Marriott for all their work they have done with regards to chasing solicitors on our behalf and providing regular updates. Without them I think we would have still been waiting on the solicitors so cannot fault the efforts from both and will certainly be using this service again although not choosing O'Neill Patients :-)

Lucy Le Bas @ Hennah Haywood Law was fantastic from start to finish. I only found her through Sort Refer so I'm very pleased.

Payment made on 10th aug and getting a result after final complaint. Not good. Sort refer should have a process to follow to chase these cases. Disappointed on this case however I have 16 more cases with them so every case is different. Hope to get a better service for next cases.

This was hands down the best service I (the mortgage broker) and my clients have received for a remortgage for a long time.
We were kept informed every step of the process, I did not need to chase once.
I look forward to referring more clients to F&P in the future.

I was recommended to Natasha from my work colleague. I picked up the phone to get some help with a case and she incredibly fast with answering the phone and coming back to me with the response. All within 10 mins. Incredible service.

Natasha Marriott has been exceptional in overseeing a HTB remortgage over the line. She is very responsive and has gone above and beyond in liaising with the solicitor to ensure that completion has gone through smoothly.

Not used them before but glad I did. had regular updates and super fast remortgage done on shared ownership.

I have nothing but good things to say about Llewela at Sort Refer. She has always been on hand to assist with any queries on our cases. She returns promptly with solutions which enables our difficult cases to progress through to completion.

Thanks for all your help - all the best!

Carey

I found them very helpful and proactive.

I will use this company for all mortgage work

fantastic experience and service from Nick Broadly team at APL. A special mention to his assistant Claire who is always on hand to help and is extremely helpful and knowledgeable

The case handler on this case Sarah Wingrove was nothing short of useless and I would never place a case with Sort Legal again No returning of phone calls, sat on documents for weeks and then sent client someone elses paperwork to sign which surely would be a breach of GPPR. My client was fuming with the service and I understand will be filing an independent complaint.

Sort Refer and the recommended solicitor was excellent from start to finish. I could rate them highly enough.
Special thanks to Victoria Griffiths from Hennah Haywood Law for her fantastic service.

Communication needs to improve. As a Broker, I did not receive any updates and the portal is not regularly updated. Unable at times to speak to the case handler/ team and when message left to call back, no one bothers.

Merissa Huffen has been brilliant

Thank You

Excellent customer service, I was able to speak direct with the case handler and it was dealt with in a timely manner.

Client did raise concerns about timely responses from case handler

Lucy Le Bas dealt with a client remortgage. She was fast and informative. Thanks a lot Lucy.