I’ve just completed on a remortgage for my rental property, All the team at sort legal were very helpful and I’d definitely recommend using again in the future. Many thanks James Phillips .
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Used Sort Legal as part of remortgaging, and really cannot fault the service. Everything has been clearly explained and Arshana has been very helpful throughout.
Brilliant service. Our solicitor, Ria Parsons, went above an beyond with communication and allowed us to feel reassured and settled in the process of purchasing our first home. It’s said that having a... Se mer
Företaget har svarat
I used sort legal for a remortgage, Keith Chow was the solicitor. I took a while to respond to the original instruction and even though I took that time I was responded to in a timely manner every... Se mer
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Företagsinformation
Skrivet av företaget
We’re a law firm who specialise in conveyancing. We’re led by technology, focused on client satisfaction and committed to you.
Kontaktuppgifter
Burdsall House, Derby Conference Centre, London Road, DE24 8UX, Derby, Storbritannien
- 0333 323 1091
- enquiries@sortlegal.co.uk
- sortlegal.co.uk
4,5
Utmärkt
998 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 93 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Brilliant service
Brilliant service. Our solicitor, Ria Parsons, went above an beyond with communication and allowed us to feel reassured and settled in the process of purchasing our first home. It’s said that having a baby and buying a home are the two most stressful things in your lifetime and well…we were doing both and within close proximity of one another. Ria made the house buying process simple, easy and stress free. Thank you Ria!
7 juli 2026
Omdöme utan inbjudan
Svar från Sort Legal
Thank you so much for these kind words, they truly mean a lot! Congratulations on your new home and your new baby.
We're pleased at least one part of that whirlwind felt simple and stress-free. We'll be sure to pass your feedback on to Ria 😊
Wishing you and your family much happiness in your new home.
First Time Buyer
I've recently gone through the experience of purchasing my first home, and when the time came, my mortgage advisor pointed me in the direction of the Sort Legal team.
It's an overwhelming process to say the least, and there was definitely a lot I wasn't aware of beforehand, but Beth took the time to talk me through every step and answer every question I had - of which there were many!.
Their breakdown of 'Steps' was a great tool to see how far along in the process I was. After speaking with friends also purchasing their first property whose solicitors didn't provide them with this feature, I realised just how beneficial this tool was. It kept me updated with the buying process, without having to constantly contact the team.
Beth and Sarah held my hand throughout, and I'm extremely grateful to them both for the encouragement they gave me during the process. Every email was answered quickly, and any issue was dealt with promptly, which made the whole process incredibly smooth.
If anyone is looking for a Solicitor, I would highly recommend Sort Legal. Their service is brilliant, and the team are friendly and responsive, which is exactly what you need in these situations.
A big thank you to the team for helping me with this purchase!!
17 juni 2026
Omdöme utan inbjudan
Svar från Sort Legal
Thank you so much for taking the time to share your experience with us! Congratulations on buying your very first home!
We completely understand how overwhelming the buying process can feel the first time around. It’s wonderful to hear that Beth and Sarah were able to provide the guidance, reassurance, and quick responses you needed to feel supported from start to finish. We will definitely pass your lovely words along to them both!
We’re also delighted that you found our 'Steps' breakdown tool so helpful. We designed it specifically to take the guesswork out of the journey and give our clients peace of mind, so hearing how much it benefited you is fantastic.
Thank you for the wonderful recommendation. We wish you all the absolute best as you settle into and enjoy your new home!
Missed Remortgage Deadline and Extremely Poor Communication
I would not recommend Sort Legal based on my experience.
Our remortgage was due to complete on 1st July, but the deadline was missed, resulting in additional mortgage payments and unnecessary stress.
Our assigned paralegal, Faiza, was dealing with our case. After the completion was missed, my partner contacted the lender directly to find out what was causing the delay. Within minutes, he was informed that the lender had emailed Faiza on 23rd June requesting information needed to progress the remortgage. That email was not responded to until after we chased the matter ourselves.
As clients, we should not have had to investigate what was holding up our own remortgage. That should have been managed by the legal team.
What has disappointed me even more is the lack of accountability. I have repeatedly asked Faiza for the direct contact details of her manager or someone senior so I could formally escalate my complaint. Those requests have been ignored, and instead I have been told someone would contact me, but that has not happened.
A remortgage is a time-sensitive legal transaction. Missing deadlines has real financial consequences, and in our case it has resulted in additional costs through no fault of our own.
I am extremely disappointed with the service we have received from Sort Legal and sincerely hope they review how cases are managed and how complaints are handled so that other clients do not experience the same situation.
3 juli 2026
Omdöme utan inbjudan
Svar från Sort Legal
Thank you for taking the time to share your feedback. We take all reviews and concerns seriously. A senior member of our team will review your file and the issues you have raised and will contact you directly to discuss your concerns. We appreciate you bringing this to our attention and thank you for giving us the opportunity to look into the matter.
Mahenoor Sarfraz ensured the entire…
Mahenoor Sarfraz ensured the entire process was as seamless as possible and his communication was timely, clear and professional throughout.
3 juli 2026
Omdöme utan inbjudan
Svar från Sort Legal
Thank you so much for the wonderful review!
We are delighted to hear that Mahenoor provided such seamless service and kept you well-informed with clear, timely, and professional communication throughout. We always strive to make the process as smooth as possible for our clients, and your feedback lets us know we’re hitting the mark.
We will be sure to pass your kind words along to Mahenoor!
It is with a heavy heart i write this…
It is with a heavy heart i write this as i am the worlds most positive person and i try to give the benefit of the doubt where i can. However if i cold give no stars here i would. I have just completed my remortgage with Sort Legal and have to say that sadly it has been the most horrific and unprofessional experience of my entire adult life. The service was beyond incompetent. I had to have 3 settlement letters sent. The first letter was for a completely different individual entirely. This must be a serious breach of personal data protection and security. The second had completely the wrong redemption figure and the third attempt was also wrong. When we finally got the correct amount, there was an issue with the mortgage amount being insufficient to cover the revised mortgage (not a legal issue) and the balance i needed to pay was unclear and no bank details for settle the difference was included. The day before my mortgage needed to be renewed i finally got the paperwork in order but despite 4 requests for banking details and clear completion instructions this was not forthcoming. This was the most stressful, frustrating and difficult experience and this from a solicitor who we should be able to trust and have faith in was beyond shocking. Sadly this business was enforced upon us but if anyone else knowing engages with this organisation then do so at your own risk. I personally will do all i can to warn others of the perils of Sort Legal.
1 juli 2026
Omdöme utan inbjudan
Svar från Sort Legal
Thank you for taking the time to share your feedback. We are concerned to hear about your experience, as this does not reflect the high standards of professionalism and care we strive to provide to our clients. We want to investigate exactly what happened with your file to ensure it is addressed properly. Could you please email us at feedback@sortlegal.co.uk with your case reference number and contact details This will allow us to look into the matter further and escalate it.
Absolutely first class service from…
Absolutely first class service from Sort Legal . Anna Williams looked after all our requirements superbly. Very prompt service to all our enquiries and great to deal with . Would highly recommend.
24 juni 2026
Svar från Sort Legal
Thank you so much for the five-star review!
We are pleased to hear that you received first-class service from us. Anna is an asset to our team, and we will be sure to pass along your feedback.
Thank you for recommending Sort Legal, it was a pleasure working with you!
REM35487
REM35487
We have recently completed a remortgage service with sort legal who have been very user friendly system. We had Dione as our case handler who couldn't have made the process easier, she was responsive, professional and friendly.
Based on our experience with Dione, we would definitely use Sort Legal again.
1 juli 2026
Omdöme utan inbjudan
Svar från Sort Legal
Thank you so much for your review and for choosing Sort Legal for your remortgage!
We are delighted to hear that you found our system user-friendly and that Dione made the entire process so easy for you. We will be sure to pass your wonderful feedback to her.
Knowing that you would definitely use us again based on your experience with Dione is the highest compliment we could receive. Thank you 😊
Ahmed feroz
I used Sort Legal for my remortgage and overall had a good experience. The process was handled efficiently, and everything was completed without any major issues. My conveyancer was knowledgeable and dealt with the legal aspects well. However, communication could have been a little more proactive, as I occasionally had to chase updates. I also felt the service was quite transactional and lacked the personal touch or warmth I was hoping for. That said, the remortgage was completed successfully, and I would be happy to use them again.
1 juli 2026
Omdöme utan inbjudan
Svar från Sort Legal
Thank you for taking the time to share your feedback with us following your recent remortgage.
We are pleased to hear that your overall experience was good, It's great to know you found your conveyancer knowledgeable and capable in handling the legal aspects of your case.
However, we also truly appreciate your constructive feedback regarding communication style. We always aim to strike the right balance between efficiency and a supportive, personal touch, so we are sorry to hear that the service felt a bit transactional at times. We will certainly share this insights with our team.
Thank you again for your valuable review, and we would be delighted to welcome you back and work with you again in the future.
We had a great experience with Mahenoor…
We had a great experience with Mahenoor for our remortgage. He helped break things down that we didn’t fully understand and ensured that everything was done in a timely manner. No delays in completion everything went smoothly with no stress! Highly recommend.
1 juli 2026
Omdöme utan inbjudan
Svar från Sort Legal
Thank you so much for the fantastic review!
We are absolutely delighted to hear that you had such a stress-free experience with your remortgage. We will be sure to pass your lovely feedback to her.
Thank you for highly recommending our services. 😊
Communication was easy
Communication was easy. After a couple of hiccups on my behalf everything was very quick and simple and explained thoroughly. Would definitely use again. Thank you
1 juli 2026
Omdöme utan inbjudan
Svar från Sort Legal
Thank you so much for taking the time to leave us a review!
We are really pleased to hear that communication was easy and that everything was explained thoroughly.
Knowing that you would definitely use our services again is the best feedback we could ask for. Thank you for choosing us, and we look forward to working with you again in the future!
Communication was easy and engaging…
Communication was easy and engaging with quick responses and explaining detail to me at my level. Very helpful, would use again.
1 juli 2026
Omdöme utan inbjudan
Svar från Sort Legal
Thank you so much for taking the time to review!
We are delighted to hear that communication was easy. Making the legal process easy to understand and being responsive is exactly what we strive for.
Knowing that you would choose to use our services again means a lot to us. Thank you for your support!
Svar från Sort Legal
Thank you for taking the time to leave us a review and for your kind recommendation to others. It means a lot to us 😊
Keith Chow was very quick with his…
Keith Chow was very quick with his responses, I was really pleased with their service and how simple everything was.
1 juli 2026
Omdöme utan inbjudan
Svar från Sort Legal
Thank you so much for taking the time to leave us a review!
We are delighted to hear that you were pleased with our service and that everything felt simple and straightforward. We will be sure to pass on your wonderful feedback to him.
Thank you for choosing Sort Legal, and please don't hesitate to reach out if you ever need our services again in the future!
Keith Chow's legal support throughout…
Keith Chow's legal support throughout the remortgage process was excellent. His timely responses, and professionalism made everything so much easier. Thank you so much Keith as well as to your colleague Tandy.
1 juli 2026
Omdöme utan inbjudan
Svar från Sort Legal
Thank you so much for the excellent review!
We are absolutely thrilled to hear that your remortgage process was made so much easier thanks to Keith's timely responses and professionalism. We will be sure to pass your wonderful comments and thank you along to both Keith and Tandy, they will be delighted to know their teamwork made such a positive impact.
Really helpful
Really helpful. Everything progressed as expected, with regular updates and quick responses to questions.
1 juli 2026
Omdöme utan inbjudan
Svar från Sort Legal
Thank you so much for taking the time to leave us a review!
We are delighted to hear that you found our team really helpful and that everything progressed exactly as expected.
Thank you for choosing Sort Legal, and please let us know if we can ever help you again in the future!
Great service from start to finish
Great service from start to finish. Kept informed each step of the way.
Very impressed with the online efficient service in selling my auntys home.
30 juni 2026
Omdöme utan inbjudan
Svar från Sort Legal
We are delighted to hear that you experienced great service from start to finish. Selling a property on behalf of a family member is an important responsibility, so we are thrilled that you liked the ease of our online service.
Thank you for choosing Sort Legal, and please don't hesitate to reach out if we can ever help you or your family again in the future!
Brillant!
They were absolutely Brillant in dealing with our re-mortgage. Very good online portal, fast and effect. Depay with Mahenoor, again was Brillant. Cant recommend enough!
26 juni 2026
Omdöme utan inbjudan
Svar från Sort Legal
Thank you so much for the brilliant review!
We are absolutely thrilled to hear that you had such a great experience with our online portal and that the remortgage process was fast and effective for you. Mahenoor always goes above and beyond to provide excellent service, so we will be sure to pass your comments to her.
Thank you so much for your high recommendation, and please don't hesitate to reach out if you ever need our services again in the future.
We had a really good experience with…
We had a really good experience with sort legal. Thank you to Ria and Annie for sorting everything for us.
23 juni 2026
Omdöme utan inbjudan
Svar från Sort Legal
Thank you so much for the lovely review!
We are delighted to hear that you had a really good experience with Sort Legal. Ria and Annie will be pleased to know that their hard work made everything go smoothly for you, we will be sure to pass your thanks to them both!
Thank you for choosing us, and please don't hesitate to reach out if we can ever help you again in the future.
100% trustworthy firm
100% trustworthy firm. They will take care. Initially I thought thinks moving very slow .later it pick up the speed and process completed as per expected time. Thank you for Arshana who was there talking to me when I need any clarification. Also thank you for all the team who all are behind the screen for helping to completing the process.i will recommend you and the firm who needs it.
Thank you
John & Sharon
26 juni 2026
Omdöme utan inbjudan
Svar från Sort Legal
Thank you so much for taking the time to share your experience with us!
We are absolutely delighted to hear that you found our firm 100% trustworthy and felt well taken care of. We completely understand that the initial stages of a legal transaction can sometimes feel like they are moving a bit slowly while the groundwork is being done, so we are glad the momentum picked up and everything was completed right on schedule for you.
Arshana will be pleased to hear your kind words about her support and guidance whenever you needed clarification, and we will be sure to pass your thanks along to her.
Thank you so much for your high recommendation, and we wish you both all the very best for the future!
Cannot fault sort legal at all
Cannot fault sort legal at all. Arshana has been absolutely fantastic will be using again if and when needed. Thanks so much
26 juni 2026
Omdöme utan inbjudan
Svar från Sort Legal
Thank you so much for the fantastic review!
We are pleased to hear that you couldn't fault our service and that Arshana was fantastic throughout your journey. We will be sure to pass your thanks along to her, she will be delighted to hear your feedback!
Knowing that you would choose to use us again in the future is the best compliment we could ask for. Thank you for choosing Sort Legal, and please don't hesitate to reach out if and when you need us again!
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