Είμαι πολύ χαρούμενος από την συνεργασία μου με την SoloCigars! Είναι μια σοβαρή και αξιόπιστη εταιρεία , με πολύ καλό service , με ένα έμπειρο και πολύ φιλικό προσωπικό! Είμαι χαρούμενος που συναλ... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Box of 10 Behike 54 cigars were so dry that 4 out of the 10 cracked in my humidor. The other 6 did rehydrate without issue. This is the first time it's happened out of ~10 orders. Unfortunately,... Se mer
Företaget har svarat
Natalie Villamonte has been fantastic. She helped solved many issues. She acted professionally and was very patient with me. Excellent service. However your Cigar GroupSupport Team kept sending em... Se mer
Good speed on delivery times. My order was split and shipped for 2 locations. However both shipments arrived the same day. I ordered mid week and shipment arrived the next weekend. Product was well... Se mer
Företagsinformation
Skrivet av företaget
SoloCigars is an Authorized Duty-Free Retailer of Habanos since 2003. Cuban cigars for sale online such as Cohiba, Montecristo, Partagas, Hoyo De Monterrey.
Kontaktuppgifter
Calle 65 No 20 San Francisco, 10000, Panama City , Panama
- +1-(800)-807-8526
- info@solocigars.com
- solocigars.com
4,1
Bra
346 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My favorite cigars got lost in the…
My favorite cigars got lost in the mail, but as soon as they found out, they sent me a new box right away. No hassle, no runaround—just great customer service. Really appreciate it!
3 januari 2026
Omdöme utan inbjudan
Είμαι πολύ χαρούμενος από την συνεργασία μου με την Solo Cigars
Είμαι πολύ χαρούμενος από την συνεργασία μου με την SoloCigars!
Είναι μια σοβαρή και αξιόπιστη εταιρεία , με πολύ καλό service , με ένα έμπειρο και πολύ φιλικό προσωπικό!
Είμαι χαρούμενος που συναλλάσσομαι με την Solo Cigars!
Luciano
3 december 2025
Svar från SoloCigars
Hello Mr. Arabatzis,
We appreciate your contact today.
We truly regret that your order has not arrived as scheduled, as we understand how important it is for you to receive your products in time and we would like to apologize for the delay caused by these processes.
We have followed up with you via email and have provided additional information regarding the current status of your shipment and all the further steps required from your part for its successful delivery process.
We truly value the time you took to share your experience and we always take our customer's feedback to offer a better service.
We appreciate having you as a customer and we always encourage you to contact us directly through our CS channels at info@solocigars.com as we have a 100% satisfaction guarantee towards our orders.
Have a great day.
Sincerely,
Delineth M.
Customer Service Team
great service
12 november 2025
Happy with the cigars and delivery time
12 november 2025
I DID NOT GET THE CIGARS ,ITS HELD AT…
I DID NOT GET THE CIGARS ,ITS HELD AT THE CUSTOMS .
24 oktober 2025
Svar från SoloCigars
Dear Mr. Djiguerian,
We hope you're having a nice day.
We would like to apologize for any inconvenience caused, as we understand you are eagerly expecting your products.
Unfortunately, at times, local customs present challenges to have the products released, however, your account manager has sent you a notification regarding the current status of your shipment and has offered different options to proceed with it.
We truly value the time you’ve taken to share your experience, as it helps us improve our services.
Your loyalty is very important to us, and we sincerely appreciate it.
Remember, you can reach out to us through our Customer Service channels at info@solocigars.com, as we offer a 100% satisfaction guarantee on all orders.
Kind regards,
Delineth M.
Customer Service Team
Th cigars were very good
The cigars were good. They came to Australia quickly but they got delayed at customs that’s not so Cigar’s fault. The only problem was the website paying for the cigars was a bit difficult.
7 oktober 2025
Svar från SoloCigars
Dear Mr. Ding J,
Thank you for sharing your comments about our products. We truly value your feedback and are always more than happy to address any concerns you may have.
As we have maintained communication with you regarding your previous concerns and addressed each of the points you were not fully satisfied with, please allow us to reassure you once again that all the products we sell are 100% authentic. We have been in the industry for many years, serving customers worldwide and building a solid trust and quality. All our merchandise is sourced exclusively from official Habanos distributors.
If you would still like to further discuss any aspect of the products from your last order, please don’t hesitate to contact us again at info@solocigars.com or by phone at +1 (305) 602-3460 — we’ll be more than glad to assist you in any way we can.
Your feedback is appreciated, as it helps improve our services. We thank you for being our customer and hope to have the opportunity to assist you in the future.
We remain committed to our 100% satisfaction guarantee.
Sincerely,
Natalie
Customer service team
all good...
28 augusti 2025
Cigars arrived well-packaged and in…
Cigars arrived well-packaged and in good condition! Great smokes and definitely ordering again! Customer service is responsive.
26 augusti 2025
I still haven’t gotten my cigar that I…
I still haven’t gotten my cigar that I order since august 04,2025
4 augusti 2025
Svar från SoloCigars
Dear Mr. Segovia
Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.
We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.
We regret that you did not receive your original order created on July 30, 2025, due to issues with local customs. However, we have in fact created a reshipment order as compensation, which will be shipped in the next few days, and you will be notified by email.
We value and thank you for being our customer, and your feedback is essential in helping us improve our service. If you have any questions or need further assistance with this matter, please do not hesitate to contact us by email at info@solocigars.com or by phone at +1 (800) 807 8526.
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We hope to resolve this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
Stop lying to customers.
23 juli 2025
Svar från SoloCigars
Dear Mr. Grapel/Ohriner
Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.
We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.
We regret that you did not receive your entire order, created in July 2025, due to issues with local customs. For this reason, we offered to reship the confiscated products.
But, due to recent regulatory changes, we’re currently unable to reship your orders to the country of destination. This pause is temporary, and we’re actively working with couriers to resume service as soon as possible.
As of August 29, 2025, a presidential mandate has removed the long-standing duty exemption for imports. All goods entering your country—regardless of value or origin—are now subject to duties and taxes. But we expect to continue with the shipment in the middle of September 2025.
Once everything is set up, we will contact you to provide you with all the details.
We value and thank you for being our customer, and your feedback is essential in helping us improve our service.
If you have any questions or need further assistance with this matter, please do not hesitate to contact us by email at info@solocigars.com or by phone at +1 (800) 807 8526.
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
Its been a sub par relationship so far
Its been a sub par relationship so far. Too many lost boxes that were paid for months ago. Solo has little or no control over their shipments.
15 juli 2025
Svar från SoloCigars
Dear Mr. Repko
Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.
We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.
I understand that you have not received your May and July 2025 orders due to customs issues. Therefore, we proceeded to reship the products to you on new Reshipment orders, but we have not been able to ship the final packages due to new regulatory changes regarding shipments to the US, as mandated by the President.
Therefore, it would be very helpful if you would stay in touch with us by email so we can provide you with all the updates regarding your case.
We value and thank you for being our customer, and your feedback is essential in helping us improve our service. If you have any questions or need further assistance with this matter, please feel free to contact us by email at info@solocigars.com or by phone at +1 (800) 807 8526.
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
Svar från SoloCigars
Estimado Sr. Valenzuela:
Gracias por tomarse el tiempo para compartir sus comentarios. Lamentamos sinceramente las molestias que ha experimentado.
Entendemos completamente su frustración y le ofrecemos nuestras más sinceras disculpas por la demora en la recepción de su pedido. Tras revisar la situación, su paquete llegó al país de destino el 1 de agosto de 2025, marcado como "Envío en proceso de internacionalización al país".
Le aseguramos que su satisfacción es nuestra máxima prioridad. Nos pondremos en contacto con usted directamente para informarle de las últimas novedades proporcionadas por su servicio postal local (Correos Chile), para que pueda contactarlos y confirmar cualquier información necesaria para garantizar que su pedido se entregue correctamente o se resuelva a su entera satisfacción. Como parte de nuestra garantía de satisfacción del 100 %, nos comprometemos a apoyarle durante todo este proceso.
Su opinión es muy importante para nosotros, ya que nos ayuda a mejorar continuamente nuestros servicios. Agradecemos su lealtad y la oportunidad de servirle.
Si necesita más ayuda, no dude en contactarnos a través de nuestros canales de atención al cliente en info@solocigars.com o por teléfono al +1 (305) 602-3460. Estaremos encantados de ayudarle.
Gracias de nuevo por ser nuestro valioso cliente.
Atentamente,
Natalie
Equipo de Atención al Cliente
Above and beyond stock and service
4 juli 2025
Outstanding company
Outstanding company, the follow up was great and what a credible group. Package was lost and replaced free of charge.
Thanks to everyone at the Solo Team
Best,
Richard
17 juni 2025
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