Visited the Westfield, white city branch on 14/04/2025. I cannot thank Demet and Dana for their excellent customer care. Nothing was too much to ask. I went in to exchange a pair of trainers that I re... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Two months after buying some expensive leather shoes I had holes in my soles. I was given a plethora of excuses, no returns policy online because I had bought instore, and finally told I had worn them... Se mer
The customer service I received from Sole Trader by phone and by Email was the best i've ever received from any company. They were very friendly. Very helpful. Very polite and professional. Noth... Se mer
Företaget har svarat
Wanted school shoes Dr Martins shoe style £79.99 in black not in stock went to Office & , Schuh over £15 more expensive Went back to Sole tried on the other colour to check size ordered and paid for b... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The home of the latest sneakers, exclusive drops and cutting-edge innovation. Discover a curated collection of sports and designer footwear from top brands.
Kontaktuppgifter
Storbritannien
- help@sole.co.uk
- sole.co.uk
4,5
Utmärkt
88 omdömen
Har besvarat 33 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing customer service from the guy…
Amazing customer service from the guy who served me today. I didn’t catch his name but very helpful and patient and made my purchase so easy!!
23 september 2025
Omdöme utan inbjudan
I emailed you about the fact that I…
I emailed you about the fact that I haven’t received my package and no one replied to me.
2 september 2025
Omdöme utan inbjudan
Svar från SOLE
Hi Heidi,
We've reached out to help resolve your issue. Our apologies, it appears our initial email was blocked. Let us know if you need any further help.
The sales assistant Nick
The sales assistant Nick, honestly helped me so much. I was struggling on what shoes to get my partner for his birthday, and i asked him for his opinion. After having a conversation with him he helped me pick a pair of shoes which my boyfriend loves!
28 augusti 2025
Omdöme utan inbjudan
Great communication and very quick…
Great communication and very quick shipping time. Was kept informed of the status of shipment and item arrived quickly even with international shipping.
18 augusti 2025
Omdöme utan inbjudan
The person who we were talking to…
The person who we were talking to helped us with great respect and understanding. He showed us options and gave us an idea to what to buy. We thank him.
18 juli 2025
Omdöme utan inbjudan
Very good service
9 juni 2025
Omdöme utan inbjudan
Brilliant customer care
Brilliant customer care. The agent at Oxford street went above and beyond and due to his courteous manners, I bought three pairs of shoes. Keep this up.
6 juni 2025
Omdöme utan inbjudan
Excellent service excellent product…
Excellent service excellent product would highly recommend
16 maj 2025
Omdöme utan inbjudan
My order was shipped to the US
My order was shipped to the US. No issues at all with process. Sole was quick to fulfill order & shipping was quick. Sole kept me up speed as to tracking my parcel until it reached my home. Great experience! Will be shopping with them in the future.
21 maj 2025
Omdöme utan inbjudan
great product delivered to Asia on time…
great product delivered to Asia on time - a little bump at customs but nt to bad
16 maj 2025
Omdöme utan inbjudan
Hard to Find Item
Speedy delivery, and grateful Sole had the hard to find item
14 maj 2025
Omdöme utan inbjudan
Online shopping experience
The service and my online shopping experience was on point from the sole team. Communication from the team was also on point. I would recommend sole to anyone.
29 april 2025
Omdöme utan inbjudan
Excellent service - Amazing new shop
I had phoned and reserved a pair of shoes I had seen online, the staff were quick to locate and help with payment. The new London store looked amazing and was great to see so many brands on show. I could have bought more if I had stayed longer in the shop.
24 april 2025
Omdöme utan inbjudan
Visited the Westfield
Visited the Westfield, white city branch on 14/04/2025. I cannot thank Demet and Dana for their excellent customer care. Nothing was too much to ask. I went in to exchange a pair of trainers that I received as a gift. I must say I was very undecided on what I liked which made me feel a bit guilty. Both Dana and Demet helped me decide on a pair of trainers that were comfortable. I would highly recommend checking out this branch, purely because of the customer care and attention.
14 april 2025
Omdöme utan inbjudan
Super service
Super service. Ønskeskyen medførte dobbelt bestilling. Skrev mail og annullerede køb.
Hurtigt svar, intet problem, penge kom retur i løbet af to dage.
Professionel og troværdig net-butik.
TAK.
2 januari 2025
Omdöme utan inbjudan
Con merchants
Still waiting for a reply to my emails, still waiting for any sort of confirmation that my order has been shipped. It’s been 2 weeks since they took my money. I have now contacted my credit card company to deal with them so I am refunded. I am sick of these fake ripoff merchants. I will make sure @soleheaven that I post everywhere about my experience and all the other experiences by people on trust pilot,
24 januari 2024
Omdöme utan inbjudan
do not buy from sole sneakers they have…
do not buy from sole sneakers they have fakes
21 september 2023
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.