Visited the Westfield, white city branch on 14/04/2025. I cannot thank Demet and Dana for their excellent customer care. Nothing was too much to ask. I went in to exchange a pair of trainers that I re... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Two months after buying some expensive leather shoes I had holes in my soles. I was given a plethora of excuses, no returns policy online because I had bought instore, and finally told I had worn them... Se mer
The customer service I received from Sole Trader by phone and by Email was the best i've ever received from any company. They were very friendly. Very helpful. Very polite and professional. Noth... Se mer
Företaget har svarat
Wanted school shoes Dr Martins shoe style £79.99 in black not in stock went to Office & , Schuh over £15 more expensive Went back to Sole tried on the other colour to check size ordered and paid for b... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The home of the latest sneakers, exclusive drops and cutting-edge innovation. Discover a curated collection of sports and designer footwear from top brands.
Kontaktuppgifter
Storbritannien
- help@sole.co.uk
- sole.co.uk
Har besvarat 33 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I live in LA and I am thankful for the…
I live in LA and I am thankful for the selection and quick shipping ….you guys were great and so are your prices !!
Awesome!
Had the item readily in stock and shipping was fast! Even though it was overseas!
Good product but really well described…
Good product but really well described by shop assistant.
Great shopping experience
Really friendly and helpful shop assistant. Great range of styles.
Don’t bother
The cost of returns is not correct on the website so had to pay more. Ordered one size and they sent the wrong one! Not impressed.
Great company first time I've used them…
Great company first time I've used them , very fast delivery , goods well packaged
Well recommended !!
Great price, came quickly, would definately use Sole again, very competitive prices
Je ne connaissais pas du tout cette…
Je ne connaissais pas du tout cette entreprise et pourtant je suis pas déçu. Livraison rapide malgré un pays différent et colis reçu avec une bonne qualité
Couldn’t be more helpful
Couldn’t be more helpful! I was after these Uggs that I had found in another branch but was heading back home from London to Scotland. They arranged the order and had them delivered to my home address within 2 days😊
Great service
Great service. Arrived earlier than expected and item exactly as described. Very happy.
There is a good selection of trainers
There is a good selection of trainers. The staff are an absolute pleasure to do business with. They are friendly, mannerly, informative and really there to help without being pushy or intrusive
fast service and shoe in stock where it…
fast service and shoe in stock where it was out everywhere else.
The big g that attended me was a real G
Good staff, however you guys should get more collection and more colourways. Love the store :) wasn't busy at all although it was christmas season and a busy street 😯
Bad experience so far I’m afraid
Unfortunately I have still not received my order despite Royal Mail saying they have delivered it. Now going through the painful process of a lengthy dispute with no resolution offered from Sole which is unacceptable when goods have been ordered, paid for and not delivered. No refund offered or replacement item to date and unlikely to be resolved prior to Christmas when this was meant to be a gift. Sole please review the customer service provided to genuine customers rather than relying on duff information from Royal Mail showing a photo of items delivered to my address that day but not the intended parcel from Sole. Overall a poor experience and now lengthy process awaiting updates from yourself and Royal Mail which is penalising customers.
Would recommend
Bought 2 pairs of shoes, both a great price, and delivered quickly thank you.
Easy to order
Easy to order, quick delivery, beautifully packaged.
I have not recieved my order yet
I have not recieved my order yet. So dont know how rate you
Very helpful staff in Oxford St store
Very helpful staff in Oxford St store
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