Solargain Omdömen 1 599

I sourced quotes from multiple providers, I found the consultant from Solargain to be the most engaging and helpful over the phone, he also sent the quote through first, and was the best value in my opinion for the most suitable option for my home. The installation was professional and well organised and arranged very promptly. I’m confident I made the right call to engage Solargain.

Solar gain were very professional, not pushy like some companies I called. They installed the system on the arranged date. Everything seems to be working properly. Very happy with the experience

The initial meeting with the Solargain consultant was informative. The follow-up installation was professional and carried out promptly.

Solargain always do an excellent job, which is why we're repeat customers for our solar needs

I chose this company because of their good reviews and star rating, I also liked the price that was quoted.we had a bit of a communication hiccup to start with but the lady that I originally spoke to said it was her first day so fair enough. I was told that the installer would arrive between 12pm and 2pm which suited me because I had appointments in the morning but when I arrived home around 11:45 he was finishing up, I had missed a text from him around 10:15 saying that he would be there in 15 minutes. He did his job because my husband was at home but he didn't connect my mobile to the wi-fi so now has to come back to do that which he could have done when I arrived home. He has done a good job otherwise.

The whole process of getting a quote to installation was very efficient and fast. They are the best company I have ever dealt with. Thanks Solar Gain.

Blake and Pat did a wonderful job. They were so informative and just got on with it and did it. It was a pleasure having them here to do the job.

Not long after the installation of our solar system, for which I gave a 5 star review, for some reason our inverter lost internet connection. Lorraine at Customer Service was most friendly and helpful and promptly sent me an email containing a possible solution to my dilema of restoring the internet connection. This proved effective and I now have full service from my inverter again. I have only had positive experiences with every person at Solargain with whom I have had contact, and I am pleased that I chose this company to guide me on my solar journey.

I recently purchase a place with Solar Panels installed by Solargain.
The call I made is to firstly enquire whether maintenance has been carried out since installed. Lorraine answered my query. Courteous and friendly. As nil maintenance carried since initially installed I went ahead and booked for a health check.
Michael attended I could have not been happier. He was friendly, knowledgible and easy to deal with. Michael was more than happy helped set up online monitoring access all with a smile.
Thank you Solargain.

The easiest, most helpful and reasonable Solar company

Easy to deal with and arrange visits to repair existing system.

Great service and fantastic price on my solar system! :D

I had an issue on 22 March called Solargain just after 8am and was informed that staff from the Reconnections Department are the appropriate people to talk to me about the issue and they would call me back.

In the meantime, this Marlene sent me an email with a link that Solargain apparently send to customers, a YouTube video link to show how to reset their monitoring system (which was my issue)

The link to the YouTube video later proved to be providing out of date information that was essentially just a pathway to a dead end so to speak.

So, I ended up being was left waiting for 2 days to have anyone Reconnections Department contact me after the initial call 8am Wednesday 22 March.

And I only managed to speak to a Fiona Reconnections Department on the 24 March after relentless calls and having to manage the automated phone system each and every time.

Laughable that I had to listen to the recorded promotions each time on this system announcing that Solargain will be there with the customer for the 25-year Journey and Solargain is proud of its speedy turnaround with service calls.

It was while talking to Fiona 2 days in that it was realized that the YouTube fix was outdated a snapshot of the relevant app page on my smartphone when compared to the app page on the smartphone in this YouTube video fix that Solargain sent showed different formats on the app and phone.

After it was finally figured out and sorted I told Fiona that I was not happy about the length of time for service and only because I had to keep calling back to talk to the relevant staff and if I could have the contact details of the person their I can voice my concerns about the service turnaround time.

Fiona said she would email me the details of who to contact but she never did, I had to ring yet again Friday 24 March and got the name of a Huia as the person to email so I emailed Huia 25 March but did not hear back.

Tuesday 28 March called Solargain again spoke to Joel who told me he would follow up with Huia to get back to me again no reply.

Thursday 30 March after still no reply from Huia I decided to drive to Solargain’ s supposed Head Office in Milly Court Malaga WA which I can truthfully says bears little resemblance to a Head Office but more like the temp offices set up in an Industrial warehouse.

Which should have any potential customers concerned about the staying potential of this company. I spoke with Joel face to face that day and he assured me he would get Huia to call contact but alas nothing again.

After waiting a while, I then wrote to the CEO Domenic Mecuri 4 April and you should have guessed by now, just the same consist result still no reply.

Though reading between the lines Solargain suggest this is a monitoring issue strictly speaking is not within the Solargain contract of service, Solargain’ s suggestion is that any monitoring issue is more a customer responsibility.

But still after numerous calls, emails, face to face meeting and still no Managers or even the CEO bothers to reply and looking at their supposed Head Office it may explain the shocking aftersales service but doesn’t excuse it.

We paid over 14K for a PV and Battery system which may not be a lot of money to Solargain but was a considerable investment for us.

Actually, the biggest joke was I received an email from Kirsty Solargain 17 April asking for honest feedback on a recent service call…..really really never responded despite sending previous emails etc.

9 May Update: SOLARGAIN responded but unfortunately not to me but to Trustpilot to complain. Yes instead of contacting me directly as all I had ever been asking for in this particular matter. Only to ask Trustpilot to contact me requesting that I delete names so that some of their troublesome staff can not be identified and they even wanted the CEO DETAILS DELETED EVEN THOUGH THE CEO's NAME IS FOR PUBLIC RECORD. No thought of doing the right thing and getting the relevant people to contact me.....

10 May Further Update: Though finally a response but unfortunately not directly to me but again via Trustpilot and really a nothing response with no apology for assurances that managers were going to follow up with me that were never delivered upon but after seeing the Head Office setup with my own eyes not surprised with the treatment of their fully paid customers now they’ve got your money you are the least of their concerns no one should pay 14K for their system to get this BS treatment I should have done more research and honestly if I had seen the Head Office setup before hand that should have given me a good idea of how they would treat their customers …but sadly I didn’t.. so anyway I’ll leave other potential customers this information for their own review and assessment to assist with their decision making about whether to buy in or avoid like the plague…

Neru
Bennett Springs 6063 Perth

Mick gave great advice and helped us decide which PV system best suited our needs. The installers were friendly, explained what they were doing and everything went off without a hitch.

Mark and Mick were extremely helpful in providing advice about which system would be best for our property. All of our questions were answered, both on site and over the phone. The install happened very quickly and without issue. I appreciate that Solargain employs its own installers rather than contracting out, and provides a high level of service in regional areas.

Solargain price is very competitive with quality inverter, panels and great service. Highly recommended.
Paul Harris from Solargain was my sale consultant. He is very knowledgeable, patient, helpful. My system was scheduled for installation shortly after I accepted the quote (Thanks Paul!). The team behind him is very efficient in getting me ready for installation, and setting up monitoring account. The installation team is very friendly and professional, they did my installation with very minimal disruption.

From the moment we made contact we had great customer service, from the contacts in the office right through to the installers everyone was very professional and helpful. Would definitely recommend these guys. Received four different options to install and never got pushed to go one way or the other. Great work Solargain.

Received a quote to carry out a full service check on my solar system and then after I made the booking it inexplicably jumped up in price. No reason given.
Then they asked for full payment UP FRONT. I found this unacceptable and rude. I cancelled the appointment.

I spoke to Graham and he was very knowledgeable, we’ve since purchased two solar systems from Solargain at Deception Bay. I always recommend them to friends, great company and I wouldn’t go anywhere else. Jennie

Superb company without all the fluff and B/S.
I got exactly what they promised, when they said, and it all works as it should. Quality with service, cant be bad.