I have not received the sofas yet, but for overall experience of choosing the sofas I can’t fault the service I had. Making choices like this can be overwhelming for me, but James Okey at the Hanley s... Se mer
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Plats
Byt platsOctagon Retail Park, ST1 5RR Stoke-on-Trent, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We recently purchased a sofa from Sofology and received excellent service from James from start to finish. James was personable, down to earth and made the whole process completely seamless. He... Se mer
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I have never seen soo many Large Sofas in one area. Yes we had taken our measurements so realised the two two seater Sofas would be a correct fit for our space. Ash our Assistant didn’t pressurise us... Se mer
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Wasn't hijacked by sales staff the moment I walked through the door. Was left alone to browse and approached sales staff when I was ready and wanted help. Good range of sofas, different styles, materi... Se mer
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Företagsinformation
- Soffbutik
- Möbelaccessoarer
- Möbelaffär
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Butik med möbelklädsel
Skrivet av företaget
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Kontaktuppgifter
Octagon Retail Park, ST1 5RR, Stoke-on-Trent, Storbritannien
4,9
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Sofology - Stoke-on-Trent
Thank you so much for your 5-star review!
Very well mannered and professional we…
Very well mannered and professional we are so pleased that we went to the showroom today
11 januari 2026
Svar från Sofology - Stoke-on-Trent
Thank you so much for your 5-star review!
Svar från Sofology - Stoke-on-Trent
Thank you so much for your 5-star review!
Brilliant friendly
Brilliant friendly, insightful and knowledgeable service from James at the store on the octagon retail park
11 januari 2026
Svar från Sofology - Stoke-on-Trent
Hi there, thank you for your review. Another great review for James, we will make sure to pass this on! Have a nice day.
Svar från Sofology - Stoke-on-Trent
Thank you for awarding us 5 stars :-)
Great service
Great service, no pushy sales people. Explained everything and even made me a coffee.
10 januari 2026
Svar från Sofology - Stoke-on-Trent
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Great experience
Easy to shop. Well made sprung base modern shape easy to choose fabric lots of choice of colours.
Payment steps easy to apply.
10 januari 2026
Svar från Sofology - Stoke-on-Trent
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Very helpful staff
10 januari 2026
Svar från Sofology - Stoke-on-Trent
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great experience again
Great experience again! Very easy to find salesperson and very helpful. Bought within minutes! Very stress free thank you sofology again!!
10 januari 2026
Svar från Sofology - Stoke-on-Trent
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Vicky the sales assistant was…
Vicky the sales assistant was exceptional very friendly and knowledgable with regards to the product , after care and after sales service , we were made to feel very welcome all in all a 5 star service was provided , very satisfied with the end result .
10 januari 2026
Svar från Sofology - Stoke-on-Trent
Hi there, thank you for your review. Another great review for Vicky, we will make sure to pass this on! Have a nice day.
Sam was really helpful going through…
Sam was really helpful going through all of the options and making the order process straightforward from beginning to end.
10 januari 2026
Svar från Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Sam. Have a great day 😊
Service we received was very good…
Service we received was very good everything was explained throughly.Sam are sales assistant was very helpful and friendly and nothing was to much trouble
6 januari 2026
Svar från Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Sam. Have a great day 😊
Had a great experience today visiting…
Had a great experience today visiting the store in Hanley was greeted by the amazing vicky who made it so easy as first time buyers to find the right sofa for a home,a lovely kind hearted sole who explained everything thoroughly.A great asset to the company thank you so much vicky hope to see you again soon
9 januari 2026
Omdöme utan inbjudan
Svar från Sofology - Stoke-on-Trent
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
The staff greeted us on our arrival and…
The staff greeted us on our arrival and they informed us that if we had any questions then don’t hesitate to speak to a member of staff. We were left to walk freely around the store with no pressure sales team hovering around. When questions were raised by us the staff we very knowledgeable and were professional throughout.
The staff member who looked after us was named Samantha Cunningham-Oakes. We attended the store on three occasions and Samantha at no stage put us under any pressure.
I would highly recommend the quality of sofas and professionalism of the staff at Sofology in Stoke.
We did purchase a sofa and chair and again Samantha explained everything to us in a simple way that we understood with no jargon.
Thank you
9 januari 2026
Svar från Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
We received excellent service from…
We received excellent service from Suzanne who went through all options of our purchase and answered any questions we had. She made us feel very comfortable and would recommend to friends and family.
8 januari 2026
Svar från Sofology - Stoke-on-Trent
Thank you for your lovely feedback! We’re so pleased to hear Suzanne made you feel comfortable and well supported. We’ll be sure to pass on your kind words - and thank you for the recommendation! 😊
Helpful staff
Ordered our new sofas today in store, spoke to James who was very knowledgeable and explained everything about the sofas we chose and told us about cleaning care kits and sofa shield cover also gave us a swatch to take home. Was offered a hot drink, manager also helpful.
7 januari 2026
Svar från Sofology - Stoke-on-Trent
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Very helpful and friendly
6 januari 2026
Svar från Sofology - Stoke-on-Trent
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Really friendly and helpful staff…
Really friendly and helpful staff without being pushy. Very knowledgeable about their sofa lines.
29 december 2025
Svar från Sofology - Stoke-on-Trent
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Sam was brilliant not pushy told us…
Sam was brilliant not pushy told us about the product said go away and check sizes returned next day to order
3 januari 2026
Svar från Sofology - Stoke-on-Trent
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Customer service was very good.
4 januari 2026
Svar från Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
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