The Sofa Company Omdömen 

2 556
TrustScore 4.5 av 5

4,7

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Constant contact from customer services informing me of each stage of delivery and checking all was ok. Friendly delivery staff who set up sofa for me. Sofa so comfortable. Although a deeper shade... Se mer

Betygsatt 5 av 5 stjärnor

Sofa is great as advertised. Didn't rate delivery and thought not to remove packaging on delivery. Not good .

Betygsatt 3 av 5 stjärnor

The two seater sofa was delivered with the lining torn The delivery guys knew about it but said nothing to me I have repaired it with a staple gun Certainly not a white glove delivery Boxes shre... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Delivery was arranged within a few hours of placing the order. The chairs arrived within a couple of days, at the agreed time and as described. The free swatch sample was a very useful service and m... Se mer

Företagsinformation

  1. Möbelaffär
  2. Butik med vardagsrumsmöbler

Informationen kommer från olika externa källor

At The Sofa Company we believe in offering quality sofas at the best prices. Our range of leather sofas, fabric sofas, recliners and tub chairs is second to none, and many of our ranges also include corner sofas and sofabeds. We are also committed to giving you all the information you need to make an informed purchase. Over the last few years there has been a great increase in the use of different types of leather, and not all retailers are completely up front about what you are getting. Every product in our store has a detailed description, and we provide a leather guide so you can see at a glance what materials are used. Please also read our comprehensive leather guide for a more in-depth description. And finally our customer service team is second to none and will bend over backwards to help make your order smooth and simple. If you have any questions at all, please give us a call.

Free Delivery on All Products

We specialize in FAST & FREE delivery. We offer FREE next day delivery or a FREE white glove 2 man delivery service.

Everybody hates waiting for things. That's why at the Sofa Company we make sure our products are in stock and available to be delivered next day.

Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

3 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(2 556)

85 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

un 10!!!!

Excelente servicio y atención al cliente. Entrega pedido retrasada por la dana en Valencia. Facilitaron repuesto en el interín y Eric nos mantuvo puntualmente informados de la situación en todo momento. Belen impecable a la hora de entregar el sofá. Un 10!!!

6 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great company to Deal with, Quality furniture

From the time I ordered the Recliner and foot stall the service was great, confirmed Emails, text and a phone call, keeping me informed all the time. Totally free delivery and it arrived on time. We had to assemble it, easy to do just awkward. Very pleased with the quality and the whole buying experience. Five-star service at a great price.

4 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very happy with the service.

Delivery was reasonable and fast for our area, only slight negative is being left with a big heavy pallet which I now have to try to dispose of, but we are happy with the swivel chair and the service provided.

4 mars 2025
Betygsatt 4 av 5 stjärnor

Great products

Edited - March 25, we bought this chair as a gift and after a few niggles with delivery the chair has finally been built and really good, super comfortable, great quality and went together really easily (didn’t even need the instructions). Our folks are super happy with the chair.

3 mars 2025
Omdöme utan inbjudan
Logotyp för The Sofa Company

Svar från The Sofa Company

Dear Colin,

Thanks for taking the time to write a review and I am sorry you are not happy with the delivery company or service so far.

If I could just clarify a few points please -

1) You didn't pay extra for a next day delivery, you paid extra due to your postcode location, which unfortunately all third party couriers we use do charge to deliver due to the distance.

2) I did advise when the order was taken due to the distance delivery would take 3/4 working days, We are currently on day 2 and the goods should be delivered today if not at the latest tomorrow.

3) You called us this morning and we called the couriers and updated you on the delivery immediately, I am sorry this wasn't to your satisfaction.

Our website does clearly state in the delivery information that certain parts of Scotland and islands will carry an extra charge to deliver due to location and to call us for the best price and delivery timescales will vary.

I am sorry you aren't happy and felt the need to write this review, if you wish to chat further please do not hesitate to call me on 01803 500810.

Many Thanks
Lee
Customer Service Manager
Sofa Company
01803 500810



Betygsatt 5 av 5 stjärnor

The ordering was simple the delivery…

The ordering was simple the delivery was perfect. Putting the chair together was a little difficult but called the office and spoke with a lovely girl, think her name was Hayley, and she advised us how to do it, perfect!!!!! Chair looks lovely and is very comfortable.

26 februari 2025
Betygsatt 5 av 5 stjärnor

super fast service and delivery

super fast service and delivery, ordered friday delivered sunday. chair is easy to assemble. very pleased with the quality, very comfortable. looks lovely in our conservatory and matches our existing sofa colour very well. no complaints whatsoever. love it.

25 februari 2025
Betygsatt 5 av 5 stjärnor

Good for price

Great from start to delivery no complaints only problem I had was trying to fit the armrests on was trying to line up the holes with the metal frame after looking at it closely I took the metal strips off and swapped them over left side to right side and arms fitted straight away I don’t know if what i did was right but it worked for me done same to second chair and it only took me about 20 minutes instead of 2and half hours chairs are comfortable and happy with purchase would use them again

11 februari 2025
Betygsatt 5 av 5 stjärnor

Very efficient and professional…

Very efficient and professional company. Contact via email and phone throughout the process. Superb value on chair purchased. Downside is the chair is comfortable I keep falling asleep in it! 100% recommended.

4 februari 2025
Betygsatt 5 av 5 stjärnor

Delivery on time and to the driveway as…

Delivery on time and to the driveway as expected. Not convinced on the strength of the armrests of the couch as already feel like that are weakening !

UPDATE:
Had an issue with couch later, which ended up being a fault. Company replaced couch without issue and very friendly. Moved to 5 stars as Customer Service is excellent.

28 januari 2025
Logotyp för The Sofa Company

Svar från The Sofa Company

Dear Darren,

Thanks for taking the time to write a review, I am glad to hear you are happy with some parts of your experience with us but sorry to hear you feel the arms are weakening.

We havent heard from in regard to any problems with the sofa since delivery, If you feel there is a fault please do not hesitate to contact us on 01803 500810 we are open 7 days a week.

Many Thanks
Lee Burridge
Customer Service Manager
Sofa Company
01803 500810

Betygsatt 4 av 5 stjärnor

Excellent service

Ordered online, received phone call from somebody advising when delivery would be made along with instructions what to do before assembly. Would have been 5 stars but the seat padding could be better

28 januari 2025

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