The Sofa Company Omdömen 

2 556
TrustScore 4.5 av 5

4,7

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Constant contact from customer services informing me of each stage of delivery and checking all was ok. Friendly delivery staff who set up sofa for me. Sofa so comfortable. Although a deeper shade... Se mer

Betygsatt 5 av 5 stjärnor

Sofa is great as advertised. Didn't rate delivery and thought not to remove packaging on delivery. Not good .

Betygsatt 3 av 5 stjärnor

The two seater sofa was delivered with the lining torn The delivery guys knew about it but said nothing to me I have repaired it with a staple gun Certainly not a white glove delivery Boxes shre... Se mer

Betygsatt 5 av 5 stjärnor

Delivery was arranged within a few hours of placing the order. The chairs arrived within a couple of days, at the agreed time and as described. The free swatch sample was a very useful service and m... Se mer

Företagsinformation

  1. Möbelaffär
  2. Butik med vardagsrumsmöbler

Informationen kommer från olika externa källor

At The Sofa Company we believe in offering quality sofas at the best prices. Our range of leather sofas, fabric sofas, recliners and tub chairs is second to none, and many of our ranges also include corner sofas and sofabeds. We are also committed to giving you all the information you need to make an informed purchase. Over the last few years there has been a great increase in the use of different types of leather, and not all retailers are completely up front about what you are getting. Every product in our store has a detailed description, and we provide a leather guide so you can see at a glance what materials are used. Please also read our comprehensive leather guide for a more in-depth description. And finally our customer service team is second to none and will bend over backwards to help make your order smooth and simple. If you have any questions at all, please give us a call.

Free Delivery on All Products

We specialize in FAST & FREE delivery. We offer FREE next day delivery or a FREE white glove 2 man delivery service.

Everybody hates waiting for things. That's why at the Sofa Company we make sure our products are in stock and available to be delivered next day.

Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

3 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(2 556)

85 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 3 av 5 stjärnor

Well I was told free delivery but was…

Well I was told free delivery but was then informed I had to pay £60 or £30 for delivery so I’m obviously not happy with that.
Product & delivery were perfect 👍

20 maj 2025
Logotyp för The Sofa Company

Svar från The Sofa Company

Dear Andrew,

Thanks for taking the time to write a review. I am happy you were pleased with most aspects of your order, but sorry you are not happy about the delivery charge of £30.

As outlined in our delivery information and at the checkout before you pay, some parts of Northern Scotland do carry a surcharge due to the distance the couriers have to travel i am sorry this was applicable for the AB postcode.

Feel free to call me if you wish to chat further.

Many Thanks

Lee Burridge
Customer Service Manager
Sofa Company
01803 500810

Betygsatt 5 av 5 stjärnor

Made the order - tub chairs

Made the order. Paid. Delivery date set. All communication was with myself. What could be better.
The delivery was earlier than expected, which made things so much easier, well done.

12 maj 2025
Betygsatt 4 av 5 stjärnor

I’m really pleased with the service I…

I’m really pleased with the service I received from this company after initially facing some issues with my order. They acted swiftly and professionally to resolve the matter, offering me a refund and ensuring that I was satisfied with the outcome. Their customer service was responsive, understanding, and handled everything with care. It’s reassuring to see a company take responsibility and make things right so quickly. I appreciate their efforts and would be happy to recommend them based on how well they resolved the situation. - Q

7 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great sofa, great service

Our new sofa is lovely, comfortable (as it should be of course!) and good looking! It's a really good colour, distinctive but not too loud! Delivery was excellent too so all round very good indeed. Thanks.

29 april 2025
Betygsatt 5 av 5 stjärnor

Smashing little chair

Easy to order .fast delivery .fairly well constructed .comfortable height .slight puckering to fabric on seat cushion but I think this will go when used

22 april 2025
Betygsatt 1 av 5 stjärnor

Just be aware

Just be aware, if you are not happy with your purchase, you will have to pay for your own return. This costs hundreds for a sofa! I would go to a shop and try before you buy!

3 april 2025
Omdöme utan inbjudan
Logotyp för The Sofa Company

Svar från The Sofa Company

Dear Natasha

Thanks for taking the time to write a review. I am sorry you are not happy with the returns process we offer.

I cannot locate your order, Please can you call us on 01803 500810.

Many Thanks
Lee Burridge
Customer Service Manager
Sofa Company
01803 500810

Betygsatt 5 av 5 stjärnor

Fantastic service

Fantastic service. Great communication. They called me the day after purchase. Delivery was exactly on time. Very pleasant delivery men. I would recommend the company to everyone I know. Thank you

1 april 2025
Betygsatt 5 av 5 stjärnor

Ordered 2 recliner chairs

Ordered 2 recliner chairs, The sofa company called me within a hour of placing the order to confirm the order and advise of a delivery time. I ordered on the Sunday and received them on the Tuesday. Easy to assemble overall a fantastic service Thankyou.

18 mars 2025
Betygsatt 5 av 5 stjärnor

You wouldn’t expect a 5 star review…

You wouldn’t expect a 5 star review when goods are damaged, but I feel I need to give this firm the credit it deserves. Took delivery of 2 tub chairs and unfortunately noticed a split in one of them. My heart sank at the thought of trying to return it! I phoned the company and spoke to a delightful man who apologised and after I sent a photo of the damage he promised a replacement which came within two days. Well done sofa company. Highly recommend.

25 mars 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I ordered the de vere sofa it arrived…

I ordered the de vere sofa it arrived late, the delivery driver was extremely rude and dragged the sofa ftom his van which was parked in the next street and left it on a pallet in the road couldn't even be bothered to put it on my drive.the sofa is very poor quality and uncomfortable and definitely not a thousand pound sofa as advertised i called customer service the phone call was cut off andI've had no contact as of how to return it

6 mars 2025
Omdöme utan inbjudan
Logotyp för The Sofa Company

Svar från The Sofa Company

Dear Nicholas

Thanks for taking the time to write a review and i am sorry you are not happy with your purchase.

I will speak to the third-party couriers about your delivery experience and come back to you as this is not the service we expect our customers to receive.

You called us on the 6th of March advising you were missing parts for the sofa namely screws we asked for pictures and for you to confirm which ones and you said you would get back to us but you haven't.

Our phone lines are open 7 days a week, I did try and call and left you a voicemail, Feel free to call me on 01803 500810 so that we can resolve your complaint.

Many Thanks
Lee Burridge
Customer Service Manager
Sofa Company
01803 500810

Betygsatt 5 av 5 stjärnor

Just wanted to give feedback for the…

Just wanted to give feedback for the amazing lads who just delivered my sofa. Bri and Tyler were fab, so friendly and kind, took their time explaining how it all works and even took the rubbish away with them. Andy Turner … your lads deserve a medal 🥇

11 mars 2025
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer