I found what I was seeking, and ordering was straightforward. The entire process took only a few minutes, and delivery occurred within the specified timeframe. The items arrived in perfect condition.... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We bought a 4 pack of these Classic Soft Touch Pillows directly from Snuggledown, who offered a discount and free shipping. Delivered promptly, these pillows provide excellent support while being very... Se mer
Received a completely wrong order, sent an email and haven’t heard back. Impossible to get through on the phone, very bad customer service. I would like to receive my correct order and return the inco... Se mer
Great price and fab duvet. Was a little dubious about buying a duvet online as I always like to feel them. I was really pleased with this purchase though and it was cheaper purchasing direct than thro... Se mer
3,9
Bra
248 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Thank you for this cosy Quilt 🤩I love…
Thank you for this cosy Quilt 🤩I love how it as been stitch so the feather don't go uneven ,very fast delivery excellent service 🤝🫶 happy customer kind regards Debra 🥰
12 april 2025
Svar från Snuggledown
Dear Debra,
Thank you so much for your wonderful feedback – we’re absolutely delighted to hear that you’re enjoying your new quilt! 🥰
We’re especially glad you noticed the stitching detail – it’s designed exactly for that reason, to keep everything evenly distributed for a cosy night’s sleep. Your kind words about our service and delivery mean a lot to us too. Regards Snuggledown Team
It’s very tricky buying pillows
It’s very tricky buying pillows, even at John Lewis having a bed to lie on and try them out solves the problem I was able to do this at the Olympia Home exhibition and delightful staff too
1 april 2025
Svar från Snuggledown
Dear [Customer's Name],
Thank you for your kind words! We completely agree—finding the perfect pillow can be surprisingly tricky, so we're really pleased to hear that being able to try them out at the Olympia Home Exhibition made such a difference.
It’s also wonderful to know our team helped make the experience enjoyable. We'll be sure to pass your lovely comments along to them!
If you ever need help choosing anything else, we're always happy to assist.
Warm regards, Snuggledown Team
Really comfortable side sleeper…
Really comfortable side sleeper pillows, the best we’ve had. Having been married for 67yrs we have bought quite a lot.
1 april 2025
Svar från Snuggledown
Thank you so much for your lovely feedback—67 years of marriage is truly inspiring, and we’re honoured our pillows are the best you've had in all that time!
It means a great deal to us to know we’ve helped make your sleep more comfortable. If there's ever anything else you need, we're always here to help.
Wishing you both continued comfort and happiness.
Warmest regards, Snuggledown Team
Delivery was good
1 april 2025
Svar från Snuggledown
Thank you for your message—we’re glad to hear the delivery met your expectations!
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Best regards, Snuggledown Team
Mattress topper & pillows
Great quality mattress topper and pillows. Really comfortable and enjoying have a great night's sleep.
6 april 2025
Svar från Snuggledown
Thank you so much for your wonderful feedback! We’re thrilled to hear you’re enjoying your new mattress topper and pillows—and most importantly, getting a great night’s sleep!
It’s always rewarding to know our products are making a real difference. If you ever need anything else, we’d be happy to help.
Sleep well and take care, Snuggledown Team
Communication good.
29 mars 2025
Svar från Snuggledown
Thank you for your kind comment—we’re really pleased to hear that you were happy with our communication.
If there’s anything more we can assist you with, please don’t hesitate to reach out.
Best regards, Snuggledown Team
Svar från Snuggledown
Thank you so much for your kind words! We're delighted to hear that you received good advice and that it helped you choose the right pillows.
It’s always our goal to guide customers toward what’s best for their comfort, so it’s wonderful to know that made a difference for you.
Wishing you many restful nights ahead!
Warm regards, Snuggledown Team
Hotel grade pillows for side sleepers
Really comfortable pillows delivered in super quick time
3 april 2025
Svar från Snuggledown
Thank you so much for your kind words! We're thrilled to hear you’re enjoying the pillows and that they arrived so quickly.
It’s always great to know our products and service are hitting the mark. If there's anything else you need, we’re just a message away.
Warm regards, Snuggledown Team
No customer service number!
You have sent the wrong item and haven't replied to my email.
I can't find any phone nos to call you?
3 april 2025
Svar från Snuggledown
Hi Daphne, Sorry to hear your email hasn’t been answered. We’ll be reaching out to you now to help resolve this—please keep an eye on your inbox. Regards Snuggledown
Comfortable pillow
26 mars 2025
Svar från Snuggledown
Thank you so much for your kind words! We're thrilled to hear you’re enjoying the pillows.
It’s always great to know our products and service are hitting the mark. If there's anything else you need, we’re just a message away.
Warm regards, Snuggledown Team
Lovely Hungarian goose down pillow.
Ordered from the stand at the Ideal Home Show.
Staff on stand were lovely,I looked at the pillows then walked on. I thought about it and then came back. As we walked away the second time my husband decided he wanted one too. We got the Hungarian goose down and they are lovely.Delivery was amazing ! There in a couple of days.
30 mars 2025
Svar från Snuggledown
Thank you so much for sharing your lovely experience with us—it really brought a smile to our faces! We're delighted you visited us at the Ideal Home Show and that both you and your husband decided to go for the Hungarian goose down pillows.
It’s great to hear you're enjoying them and that delivery exceeded your expectations too. We’ll be sure to pass your kind words along to our stand team—they’ll be thrilled!
Wishing you many comfortable nights ahead.
Warm regards, Snuggledown Team
Delivery within a matter of days.
4 april 2025
Svar från Snuggledown
Thank you for your message—we’re glad to hear the delivery met your expectations!
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Best regards, Snuggledown Team
Superb quality
1 april 2025
Svar från Snuggledown
Hi, thank you for your review, much appreciated. Kind regards Snuggledown Team
My order was not delivered
My order was not delivered! I contacted customer service but they do not respond to emails!
29 mars 2025
Svar från Snuggledown
Hi Anna, I’m really sorry for the trouble you’ve had reaching us and for the frustration with your delivery. Please note that our customer service team is closed over the weekend, which is why there was a delay in response.
I can confirm that we’ve now taken action regarding your order, and you should have received an update via email. If there’s anything else you need, please don’t hesitate to let us know—we’re happy to help. Kind regards Snuggledown
Reasonably priced
Reasonably priced, good quality and prompt service from both sales team and delivery service.
29 mars 2025
Svar från Snuggledown
Thank you so much for your lovely comments! We're delighted to hear you were happy with the quality, pricing, and the service from both our sales and delivery teams.
It means a lot to us to know we’ve met your expectations—your satisfaction is what we strive for.
If there’s anything else we can help with in the future, we’d be more than happy to assist.
Warm regards, Snuggledown Team
Svar från Snuggledown
Hi, sorry you are unhappy with the product, please can you email us at info@slumberdown.co.uk with your order number and we can look into these for you. Kind regards Snuggledown Team
I don’t think it’s going to last long
24 mars 2025
Svar från Snuggledown
Thank you for sharing your thoughts with us. We're sorry to hear you have concerns about the longevity of the pillows.
We take quality very seriously and would love the chance to understand more about your experience. If you have specific concerns or notice any issues over time, please don’t hesitate to get in touch—we’re always here to help and ensure our customers are fully satisfied. You can email info@snuggledown.co.uk if any issues.
Kind regards, Snuggledown Team
When saw at ideal exhibition
When saw at ideal exhibition, pillow was a lot softer and not so pumped up, plus cover was soft cotton, we got a high pillow with a rough cover
26 mars 2025
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.