Called in at Bangor looking for reject timber just for a rail and post fencing project at home. Joe there was excellent having deciphered what I was after, I had had a busy day at work and couldn't... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered some fence panels from Snowdon Timber via B&Q. Received an email saying order had been dispatched and would arrive at address on 11th September. No order was delivered, when I contacted the co... Se mer
Företaget har svarat
Ordered with b and q, delivered quickly, had 1 pack not delivered by courier firm but after contacting snowden they followed up quik, let me know what was happening and it was with me the next day. Ca... Se mer
First class service from order to delivery! High quality Garden Love Seat purchased & set up in garden by delivery driver. Lots of great compliments from my neighbours too. Would recommend Snowdon Tim... Se mer
Företaget har svarat
Företagsinformation
- Brädgård
- också i
- Heminredningsbutik
- Leverantör av trädgårdsbyggnader
- Trädgårdsarkitektursbutik
- Trädgårdsmöbler
- Träleverantör
Skrivet av företaget
Snowdon Timber Products is a North Wales-based timber merchant supplying customers across the UK. Operating from our Bangor and Mochdre depots, we stock a wide range of timber and landscaping products, including decking boards, sleepers, cladding, flooring, sheet materials, battens, and more. Customers can shop directly through our website, snowdontimber.co.uk, as well as through leading marketplaces including Amazon, eBay, B&Q Marketplace, and Tesco Marketplace. We pride ourselves on offering competitive pricing, fast dispatch, and friendly customer service. Whether you are a trade professional or a DIY customer, our team is always happy to help with advice on timber grades, treatments, sizes, and product selection. At Snowdon Timber, we understand that timber projects can sometimes be confusing, so if you need support before or after ordering, our team is here to help.
Kontaktuppgifter
3a, Llandygai Industrial Estate, LL57 4YH, Bangor, Storbritannien
- 01248 305530
- info@snowdontimber.co.uk
- snowdontimber.co.uk
4,3
Utmärkt
302 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good
Good, reliable trustworthy and turned up on time with a big order. Will be ordering again. 👍
19 januari 2024
Fabulous helpful staff
Fabulous helpful staff, great prices!
Easy to find what I want and a lovely display of sheds too
12 februari 2024
Omdöme utan inbjudan
Great value and very helpful staff.
Great value and very helpful staff.
😊
12 februari 2024
Omdöme utan inbjudan
Timber delivered the next day
Timber delivered the next day, totally amazed considering the storm damage to property and the demand on suppliers. Well done also the delivery driver who was helpful and efficient. Would definitely use again and already recommended.
24 januari 2024
The order arrived very quickly
The order arrived very quickly - I was impressed with the speed of delivery so soon in the new year.
3 januari 2024
Item not refunded and poor customer service
Ordered via b&q in November order came quick and item was good but ordered too much so sent a pack of wall panelling back and have all the details stating I have. However still no refundc raised this via b&q who put me in touch and have been back a forth with a Kseina ever since, being told the blame and fault is with b&q for the lack of refund. I have asked to be ccd into emails, nothing. Constant excuses and now they also stopped replying and still no refund. I don’t normally like to poor review but the lack of customer service here is extremely poor and I am £96.85 out of pocket currbelty since November
10 januari 2024
Omdöme utan inbjudan
Svar från snowdontimber
Dear Matt,
We would like to start by acknowledging your complaint and expressing our sincere apologies for the inconvenience and frustration you have experienced. We value your feedback, and we take your concerns seriously.
We appreciate your patience and understanding during this process. We want to clarify a few points regarding your complaint:
You made a purchase via the B&Q website, where we are a marketplace seller. Your order was delivered to you on time. Subsequently, you contacted us because you had ordered more than you needed. Once your return reached our facility, we swiftly processed your refund on November 30, 2023. You were provided with proof of this refund, including a refund number and the transaction date.
You then raised the concern that you had not received your refund. In response to your situation, we proactively contacted B&Q website operators multiple times (You have proof of it, please read messages via B&Q) and engaged with the merchant hub to assist in resolving this issue (You were kept updated, please see your text messages). Yesterday, we contacted B&Q again to expedite the resolution process, and you were copied on the communication. We hope that it will yield the desired results and that your situation will be resolved promptly.
Regarding the perceived lack of customer service, we would like to extend our apologies if you felt this way, particularly in light of the non-response to your message on Ksenia's personal number at 18:32 the night before last. We would like to bring to your attention that we were in consistent communication through the Christmas holiday, even though we were closed for Christmas. We wanted to go the extra mile to assist you during this time.
We kindly request that, in your future reviews, you provide accurate and updated information.
We appreciate your understanding and patience throughout this process. If you have any further questions or concerns, please do not hesitate to contact us or B&Q directly. We are determined to resolve this matter to your complete satisfaction.
Sincerely,
Snowdon Timber
Only a phone call away
One of few companies these days that has a good website and ordering system but still answer the telephone if you have questions.
Willing to cooperate in scheduling orders and ensuring great personal service.
9 januari 2024
Svar från snowdontimber
Thank you for the warm words, Alec! Much appreciated
Nice simple transaction
Nice simple transaction. In payed loaded and on my way in good time
29 november 2023
I am pleased with the product i bought…
I am pleased with the product i bought and was pleased with the price.
14 november 2023
Great customer journey
Great customer journey. Items arrived next day. Top class service
14 november 2023
Extremely helpful
Extremely helpful, great advice, great price and helped me load up, thank you!
30 september 2023
good communication helpful driver
3 oktober 2023
Good service
20 september 2023
Great Service and prompt delivery with…
Great Service and prompt delivery with a smile, Toby? In the office taking the order & Adam who delivered were great guys, Great value for money as well.
15 september 2023
Easy to order on line
Easy to order on line. Good value and excellent prompt delivery.
31 augusti 2023
Always excellent customer service and…
Always excellent customer service and helpful staff. Highly recommend!
6 september 2023
Decking review…
The wood had clearly been stored outside so had some weathering. I thought I wouldn’t need to treat the wood as it was pretreated, but I wasn’t confident it was treated that well so treated it myself to ensure it lasts.
28 augusti 2023
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