FranklyFlooring&FurnitureOmdömen 

182
TrustScore 4.5 av 5

4,5

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Produkt bardzo ladny, dostawa szybka bez problemu, faktura zakupu przysłana na meila, Dostawa pod drzwi . Paczka nie uszkodzona , bardzo dobrze zabespieczona. Polecam

Betygsatt 5 av 5 stjärnor

Great prices, ability to collect and good communication. They called as soon as it arrived which meant I finished the job sooner than expected. Have just ordered floors for 2 more rooms from them.

Företaget har svarat

Betygsatt 1 av 5 stjärnor

This company provided different shades of what should have been a single uniform patterned vinyl. Upon complaint, my integrity was questioned and then they used a cover-all clause to deny respo... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I recently purchased some Karndean flooring from Frankly Flooring. The initial attraction was the competitive price, but the follow-up process made them top notch. Millie was in touch soon after t... Se mer

Företaget har svarat

Företagsinformation

  1. Golvförsäljare
  2. Mattbutik
  3. Dekoration- och inredningsbutik
  4. Möbelgrossist
  5. Heminredningsbutik
  6. Leverantör av trä och laminatgolv

Skrivet av företaget

Frankly Flooring is a family-run flooring store with over 20 years’ experience in the trade. We supply top household flooring brands — including carpet, laminate, vinyl, engineered wood, and luxury vinyl tile (LVT) — at unbeatable trade prices. Our flooring is delivered directly to your door anywhere in the UK, making it easy to transform your home with high-quality floors at great value.


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

182 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 92 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,5

Alla omdömen

(182)

107 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Great Service

Communication was excellent, arrived early, and the goods I bought were as expected. More than competitive price aswell

15 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great products and prices

Great products and prices, delivery was efficient. Would recommend.

11 juni 2026
Logotyp för FranklyFlooring&Furniture

Svar från FranklyFlooring&Furniture

Thanks for your review! We're really pleased you were happy with our products, prices and delivery. We appreciate the recommendation and hope to help you again in the future.

Betygsatt 5 av 5 stjärnor

Fast efficient service highly recommend

Fast efficient service highly recommend

9 juni 2026
Logotyp för FranklyFlooring&Furniture

Svar från FranklyFlooring&Furniture

Thanks for taking the time to leave a review. It's great to hear everything went smoothly and that you'd recommend us. We hope to be able to help again in the future.

Betygsatt 1 av 5 stjärnor

Stop selling things you don’t have it’s…

Stop selling things you don’t have it’s annoying and just stupid
35 years I spent running my own shops
No wonder they keep telling us x amount of businesses close every year
Seen the reply
It would be good and true if you had actually delivered the item but you never did
I can understand why you need to lie it’s awful when potential customers no what you are really like
I gave over 4 weeks to deliver 1 item a item you said would be here in 3/4 days I never bugged you until 2 weeks had passed then I contacted you via email which you ignored for 3 days then Millie pops up after I threatened to go to the card company, oh I’ll chase it up ,
We are having problems with restocking ie you didn’t have any stock when I paid you
But I’m the bad customer
I will let other people be the judge of that
Certainly not you
Extended due to the lies in your reply
Avoid messers at there best

6 juni 2026
Logotyp för FranklyFlooring&Furniture

Svar från FranklyFlooring&Furniture

We're sorry to see your review, as it doesn't reflect what happened in this case.

After investigating your concerns, we confirmed that the product you received matched the exact item ordered on your original purchase. Millie took the time to review everything with you, providing the order details and evidence to show that the correct product had been dispatched.

Once this was clarified, you were able to place a new order for the product you had originally intended to purchase, and we were pleased to help you with that.

We always aim to resolve any issues fairly and as quickly as possible, and we're glad we could identify the cause of the problem. We appreciate your custom and wish you all the best with your project.

Betygsatt 5 av 5 stjärnor

Great prices

Great prices, ability to collect and good communication. They called as soon as it arrived which meant I finished the job sooner than expected. Have just ordered floors for 2 more rooms from them.

26 maj 2026
Logotyp för FranklyFlooring&Furniture

Svar från FranklyFlooring&Furniture

Thanks for the great review. We're really pleased the communication helped and that you were able to get your job finished sooner than expected. We appreciate you coming back to order flooring for another two rooms, and we look forward to getting those to you as well.

Betygsatt 5 av 5 stjärnor

Fast delivery item as described

Fast delivery item as described

31 maj 2026
Logotyp för FranklyFlooring&Furniture

Svar från FranklyFlooring&Furniture

Thanks for your review. Glad everything arrived quickly and was exactly as expected. We appreciate your order and hope to see you again

Betygsatt 4 av 5 stjärnor

Ordered some underlay and they…

Ordered some underlay and they delivered it quite quickly.

17 maj 2026
Logotyp för FranklyFlooring&Furniture

Svar från FranklyFlooring&Furniture

Thanks for your review! Glad to hear your underlay arrived quickly. We appreciate your order and hope to see you again in the future.

Betygsatt 5 av 5 stjärnor

Great customer service

Great customer service. Product easily purchased online with a telephone query answered directly. Great competitive price. Speedy delivery. Good communication👍

8 maj 2026
Omdöme utan inbjudan
Logotyp för FranklyFlooring&Furniture

Svar från FranklyFlooring&Furniture

Thanks for your kind review. We're pleased everything went smoothly, from answering your questions to getting your order delivered quickly. It's great to hear you were happy with the service and the price. Thanks again for choosing Frankly Flooring.

Betygsatt 5 av 5 stjärnor

What wonderful customer service this…

What wonderful customer service this company has. Along with that their prices are more than competitive. Millie was the name of the lovely lady I dealt with. She went above and beyond for me when we were struggling to source our floor tiles keeping me in the loop as far as the suppliers were concerned. Thank you

28 februari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Incorrect Flooring Colour Delivered – Order Issue

Wrong flooring order we recently received. Although the order confirmation clearly shows the correct colour, the delivery we received was incorrect.
staff have been very helpful in arranging a re‑order and organizing collection of the incorrect items, and we appreciate their assistance. However, we are still unsure how the wrong colour was sent out in the first place, given that all confirmation details were accurate on our end.

13 maj 2026
Betygsatt 5 av 5 stjärnor

Excellent job

20 maj 2026
Omdöme utan inbjudan
Logotyp för FranklyFlooring&Furniture

Svar från FranklyFlooring&Furniture

Thank you for your review. We’re really pleased everything met your expectations and appreciate you taking the time to share your feedback with us.

Betygsatt 5 av 5 stjärnor

Great job

Fantastic job done - thanks Tyler

23 maj 2026
Omdöme utan inbjudan
Logotyp för FranklyFlooring&Furniture

Svar från FranklyFlooring&Furniture

Thank you for the great feedback. We’re delighted you were happy with the service and really appreciate you taking the time to leave a review. Enjoy your new flooring!

Betygsatt 5 av 5 stjärnor

Great service fast delivery thank you.

Great service fast delivery thank you.

30 april 2026
Logotyp för FranklyFlooring&Furniture

Svar från FranklyFlooring&Furniture

Thank you for your kind feedback. We’re really pleased you were happy with the service and speedy delivery. It’s greatly appreciated and we hope to help you again in the future.

Betygsatt 5 av 5 stjärnor
Logotyp för FranklyFlooring&Furniture

Svar från FranklyFlooring&Furniture

Thank you for your review. We’re delighted your order arrived quickly and that our team could provide the support you needed along the way. We really appreciate your feedback and your custom.

Betygsatt 1 av 5 stjärnor

Please be kind to yourself - buy elsewhere

This company provided different shades of what should have been a single uniform patterned vinyl. Upon complaint, my integrity was questioned and then they used a cover-all clause to deny responsibility for the mistake.
Things do happen with products from many companies, but it's the way the customer is treated plus the willingness to fairly settle things that distinguish a company against its competitors.
This is not a good firm to buy from.
There are so many others - choose one.

As an addendum, do note that the response from the company is froth and bubble. No resolution offered from them taking responsibility for what is sold, merely a generic reply to appear as though my complaint mattered. It would surely have been far better ro have kept silent.

6 april 2026
Omdöme utan inbjudan
Logotyp för FranklyFlooring&Furniture

Svar från FranklyFlooring&Furniture

Thank you for your feedback. We’re sorry to hear you remain dissatisfied with the outcome of this matter.

At no stage was it our intention to question your integrity, and we regret if our communication came across that way. We always aim to investigate concerns thoroughly and fairly while also following the manufacturer’s guidance and our published terms and conditions.

We appreciate that this experience did not meet your expectations and thank you for taking the time to share your comments.

Betygsatt 5 av 5 stjärnor

As a flooring supplier & installer…

As a flooring supplier & installer myself I must say Frankly Flooring has come up trumps on a few occasions supplying Amtico & Karndean at prices cheaper than my wholesalers & delivered in record time. So from me it’s a 10/10

27 april 2026
Omdöme utan inbjudan
Logotyp för FranklyFlooring&Furniture

Svar från FranklyFlooring&Furniture

That’s brilliant feedback — especially coming from someone within the flooring trade. We’re really pleased we’ve been able to help you out with Karndean on multiple occasions, while also delivering quickly and competitively. Your 10/10 rating genuinely means a lot to the whole team. Thanks again for your continued support.

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