Snag Doctor Omdömen 

186
TrustScore 4.5 av 5

4,6

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Vik carried out work to restore two porcelain kitchen floor tiles as well as damaged brickwork outside our house following installation of a new kitchen. We were so impressed by the craftsmanship a... Se mer

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Betygsatt 5 av 5 stjärnor

The Snag Doctor (Liam) came to my house and repaired some damage to a surface in my caravan. The surface was slightly speckled and textured and Liams repairs was brilliant. I know this is what you ex... Se mer

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Betygsatt 5 av 5 stjärnor

Arranged remotely via Laura at snag doctor to patch a bath crack at my rental property in Manchester. She had multiple problems getting through to the letting agent to get access but persevered and he... Se mer

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Betygsatt 5 av 5 stjärnor

Absolutely brilliant job by Ricky at Snag Doctor. He colour-matched the bricks so well that you genuinely can’t tell where the repair work has been done. The finish is spot on and blends in perfectly... Se mer

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Företagsinformation

  1. Reparation

Skrivet av företaget

At Snag Doctor, our friendly, professional technicians are able to carry out amazing repairs to chips, dents, scratches and holes on a wide range of hard surfaces. By repairing an item on-site, we are able to save our clients time, money and the inconvenience of sourcing a replacement. Our skilled technicians can repair and resurface: wood, stone, brick, sanitaryware, tiles, upvc and more! Whether the damage is caused by impact, staining, burning or accidental damage, we can make any surface look as good as new. Against replacement, we can do the work in less time, at less cost and with less hassle, benefiting both you and the environment. Please note that we are a franchise network and each franchise is managed separately. This account is managed by the head office in the North West.


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

186 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 85 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,6

Alla omdömen

(186)

87 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Expert work and Great Customer Service

We contacted Snag Doctor about some PVC repair on a property and they got back to us promptly with a very reasonable quote. They kept great contact with us at every stage and were very accommodating in terms of availability when booking the work. The customer was thrilled with the results and we would absolutely recommend Snag Doctor!

8 november 2024
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Svar från Snag Doctor

Thank you for your review!

Betygsatt 5 av 5 stjärnor

Would highly reccomend this company

Would highly reccomend this company, excellent communication from start to finish. Phil who carried out the work on my property was very punctual, friendly and explained the work he was due to carryout. Phil completed a great job with no mess.

Thank you.

29 november 2024
Omdöme utan inbjudan
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Svar från Snag Doctor

Thank you so much for your review!

Betygsatt 1 av 5 stjärnor

Very unprofessional

Driver in the ford ranger needs to retake his test. Nearly ran me off the road as he was in the wrong lane, and then doubled down on this, thinking that he was right, swearing and trying intimidate.

Very unprofessional

23 november 2024
Omdöme utan inbjudan
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Svar från Snag Doctor

Good morning Martin, please could you send over some more information on this to customercare@snagdoctor.com including the area where this took place so we can look into this straight away. Thank you
Head Office

Edit- Thank you again for emailing us with more information. This does not reflect the standards of professionalism and service that we strive to uphold at Snag Doctor.

We take such concerns very seriously and the Director has addressed this matter with the driver in question. They have been reminded of the importance of maintaining professional behaviour at all times, and to make sure he is paying close attention to his driving. We will continue to reinforce these expectations with our entire team to prevent similar incidents in the future.

Your feedback is invaluable in helping us improve, and we deeply regret any inconvenience or discomfort this may have caused.

If you wish to discuss this further with the Director feel free to give us a call on 01204322510.

Thanks

Betygsatt 5 av 5 stjärnor

Very professional service from start to…

Very professional service from start to finish, from accessing a quote to the finished repair an excellent service. Person who repaired the chip was helpful re letting it dry and not catching it etc. Was advised as high gloss it might not be a perfect match (which was good to know) however its position (top of door freezer) made it easier to match - it’s not noticeable at all and we are 100% satisfied

19 november 2024
Omdöme utan inbjudan
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Svar från Snag Doctor

Hi Julie, Thank you so much for your review!

Steph

Betygsatt 5 av 5 stjärnor

I’m very satisfied with the repair

I’m very happy with the repair to a spidery crack in my bathroom basin.
First contacts with the company were very good - quick clear responses.
The engineer who called was very polite, a good communicator and most importantly - he sealed and disguised the crack so that it looks like it was never there.

8 november 2024
Omdöme utan inbjudan
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Svar från Snag Doctor

Thank you for your review!

Betygsatt 5 av 5 stjärnor

Great customer service from Laura at SnagDoctor Bolton.

Great customer service from Laura at Bolton, listened to my concerns and found a solution we were both happy with.
Work was carried out on time and to a high standard , friendly technician attended and work was excellent,you’d be hard pushed to find the site of original damaged area.

5 november 2024
Omdöme utan inbjudan
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Svar från Snag Doctor

Hi Julie,

Thank you so much for your review. We will pass on the feedback to Laura and the technician.

Kind regards,
Steph

Betygsatt 5 av 5 stjärnor

Chipped Fireplace

Mark from Worcester has done great job on my chipped fireplace. Arrived when he said he would and can’t now see where the chips were. Thank you

28 oktober 2024
Omdöme utan inbjudan
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Svar från Snag Doctor

Thanks Helen for your review!

Betygsatt 1 av 5 stjärnor

Absolutely do not deal with Snag Doctor…

Absolutely do not deal with Snag Doctor Worcester - Mark spoke to me in a very sexist way and he also repaired the broken shower tray in my bathroom atrociously, we wish we had replaced it.. no communication with him since and he does not respond. Multiple phone calls from my husband.. do not use this company

5 mars 2024
Omdöme utan inbjudan
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Svar från Snag Doctor

Hi Fiona,

We are very sorry to hear about this and would like to investigate this further. Please can you either call us on 01204322510 or send us an email to customercare@snagdoctor.com with some more information so we can look into this for you.

Thanks,
Steph
Customer Care

Edit: Hi Fiona, we have tried to reach out and contact you regarding this but unfortunately we have not heard anything back. We have spoken to Mark who has no record of your repair or details on file. If you can please get in touch with us regarding this via 01204322510 or send us an email to customercare@snagdoctor.com

Thanks

Betygsatt 5 av 5 stjärnor

Amazing experience with Snag Doctor

Had an amazing experience today with Snag Doctor North West.

The technician's name was Ricky. He was here to repair damage to my windows, worktop and sink.

The job he did was fantastic!

My wooden windows had drill holes in them, as well as other damage. He filled, sanded, sprayed etc and they now look as good as new.

He also repaired my worktop, by blending paint to a perfect match.
(No mean feat, as it is a mottled, concrete effect.) Again, absolutely no sign that there was ever any damage.)

Finally, he repaired my sink by spraying lacquer coating onto it.
There is absolutely no sign of the scratches now.

As well as doing a great job on these repairs, Ricky was respectful of my property and a really nice, genuine guy.

I will recommend Snag Doctor North West and Ricky in particular to all my friends.

Thank you so much!

1 oktober 2024
Omdöme utan inbjudan
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Svar från Snag Doctor

Thank you so much for your review Philip! We will pass this feedback onto Ricky!

Betygsatt 5 av 5 stjärnor

Snag doctor sw excellent communication…

Snag doctor sw excellent communication went above and beyond by fixing within 48 hours of contacting them.Rob was professional and did repair to window frame that youd never know was damaged

27 september 2024
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Svar från Snag Doctor

Thank you so much for your review Mark!

Betygsatt 5 av 5 stjärnor

Damaged worktop

I had a burn on a worktop. I contacted Snagdoctor who replied immediately, gave me a reasonable quote and scheduled the work for a few days later. Steven came to repair the worktop and did an amazing job. I would highly recommend this very professional company.

6 september 2024
Omdöme utan inbjudan
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Svar från Snag Doctor

Thank you so much for your review Karolyn!

Betygsatt 5 av 5 stjärnor

Great repairs - highly recommended

I’ve used Snag Doctor twice now in recent months and both repairs have been fantastic. One was for a gloss laminate worktop which are notoriously difficult to fix and the other was for a scratched bath.
Communication was great from both the office staff and repair engineers who attended.
Highly recommended.

24 augusti 2024
Omdöme utan inbjudan
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Svar från Snag Doctor

Thank you so much for your review Barry!

Betygsatt 5 av 5 stjärnor

Mark is a great guy and really helpful

Mark is a great guy and really helpful, was very understanding and informative over the phone even for a general information request. 10/10 great customer service!

2 september 2024
Omdöme utan inbjudan
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Svar från Snag Doctor

Thank you so much for your review Sam!

Betygsatt 5 av 5 stjärnor

Mark was great from first message

Mark was great from first message. He was easy to contact via WhatsApp, quickly arranged a visit to look at the damaged item and gave a fair quote.

From initial contact to the repair being made was under two weeks, a week of that was me deciding to go ahead with the work. He was reliable and did what he said he would do. Very happy with the repair and overall service. Would happily use Mark again for any other mishaps!

22 augusti 2024
Omdöme utan inbjudan
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Svar från Snag Doctor

Thank you so much for your review Eleanor!

Betygsatt 5 av 5 stjärnor

Highly Recommend

Very easy to contact via WhatsApp. A quote for the work was sent and the work was booked in within a couple of days. The technician was friendly, neat and tidy and did a brilliant job. We would highly recommend and we will definitely be using the company again in the future if needed.

19 augusti 2024
Omdöme utan inbjudan
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Svar från Snag Doctor

Thank you so much for your review Jade!

Betygsatt 5 av 5 stjärnor

Mark @ Snagdoctor = Hero!

Mark @ Snagdoctor = Hero!

Mark was called out to deal with an accident on an expensive shower tray in our house. Now you can’t see the chip at all!

Fantastic service, professional, eye for detail, great guy and very polite. All in all a great guy who deserves all the success in business. Number saved, would only consider using mark in the future.

22 juli 2024
Omdöme utan inbjudan
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Svar från Snag Doctor

Thank you so much for your review Matt!

Betygsatt 5 av 5 stjärnor

Couldn't be happier with the service

Couldn't be happier with the service, communication and results!

I was ready to replace my door for a quoted £1300+ and had it fixed by Snag doctor for less than £300 and you wouldn't know it ever had a hole in it!

Professional, friendly, magicians!

19 augusti 2024
Omdöme utan inbjudan
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Svar från Snag Doctor

Thank you so much for your great review!

Steph
Customer Care Team

Betygsatt 5 av 5 stjärnor

Professional and Courteous

We found Snag Doctor to have an easy and navigable enquiry page when researching companies who could offer tiles repair services.

Job description given, and price agreed Jon visited our home ten days after the initial enquiry was made and he was both professional and courteous from the start.

Throughout he explained the process on the work he completed and always made us aware when he was entering/leaving the property with an extended professional courtesy.

We wouldn't hesitate to recommend Jon and Snag Doctor to friends and family.

6 augusti 2024
Omdöme utan inbjudan
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Svar från Snag Doctor

Thank you for your review David!

Betygsatt 5 av 5 stjärnor

Quartz worktop repair

Used Snagdoctor to repair a quartz worktop. Excellent service, engineer was meticulous in his work and when he’d finished the worktop looked ‘as new’.

5 augusti 2024
Omdöme utan inbjudan
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Svar från Snag Doctor

Thank you so much for your review Ian!

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