We have been saving for several years with SmartSave because we find their interest rates are always at the highest level available, their website is very user friendly and the transactions are made s... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We have been customers of SmartSave for a few years and found they offer good returns on our investments and are very easy to deal with. (Customer service staff are very helpful if you have any quest... Se mer
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Been with SmartSave for 3 years now (3 separate full investment cycles) each for a full term non ISA investment (had maxed out ISA Allowance) which has generated a good % interest return. The applicat... Se mer
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Easy to set up account, clear interest rates, easy to check on account info at any time. Clear update from smart save on account and interest nearing end of term and the funds and interest paid direct... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Say hello to SmartSave. Fixed term, fixed rate savings accounts designed alongside our customers to offer a simple way to save. With an online account you can trust, we'll be crystal-clear about when your term is ending, so you always make the most of your savings. SmartSave was created by British bank, Chetwood Financial, where we use technology to make our customers better off. We're using our experience in Banking and Technology to challenge how Financial Services works today and provide smarter, online financial products, with no gimmicks.
Kontaktuppgifter
Storbritannien
- smartsavebank.co.uk
4,7
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 20 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I invested in a two year bond with…
I invested in a two year bond with interest paid at maturity as part of a strategy to minimise tax liability. After one year the interest was paid to me incurring a tax liability because the account then exceeded £85k. This was not clearly stated at the outset and has resulted in a tax liability this financial year of £800…I.e has cost me £800.
2 juli 2025
Omdöme utan inbjudan
Svar från SmartSave
Thanks for getting in touch to share your experience with us. We're sorry to read you were unhappy with your experience with us, however information about interest being returned if a balance exceeds £85,000 is clearly stated in section 5 of our terms and conditions. It's also mentioned in the FAQs section on our website.
Excellent service provided by Mark J…
Excellent service provided by Mark J today. Appreciate your help!
1 juli 2025
Omdöme utan inbjudan
Svar från SmartSave
We're happy to hear that you had such a positive experience. We appreciate you taking the time to leave us this great feedback.
My Savings with SmartSave
I am completely satisfied with SmartSave and have therefore just reinvested my savings with them. Their customer support is second to none, specifically Andy who was outstanding and so very helpful at all times. What an asset he is!
23 juni 2025
Omdöme utan inbjudan
Svar från SmartSave
We're delighted to read you were completely satisfied with your experience with us. We'll make sure to pass on your comments to Andy.
Good rate
Good rate. Clear instructions. Secure. Everything works as advertised.
1 juli 2025
Omdöme utan inbjudan
Svar från SmartSave
We're happy to hear that you had a secure and easy experience with a good rate. Thank you for your positive feedback.
Svar från SmartSave
We're happy to hear that you found our website easy to use and secure, with competitive rates. Thanks for your feedback.
Reinvestment with Smartsave
This is a reinvestment with smartsave all went ahead without problems. my only problem is getting into the web site which seems to have to be refreshed a couple of times before i can get onto the site.
4 februari 2025
Omdöme utan inbjudan
Svar från SmartSave
Thanks for letting us know about the problem you had accessing our website. We'll take your feedback onboard and use it to improve our service in the future.
Svar från SmartSave
We appreciate you sharing your positive experience with our competitive rates and customer service. Thank you!
Good company
Very easy to use and log into. Good interest rate that was paid on the correct day
29 juni 2025
Omdöme utan inbjudan
Svar från SmartSave
We're happy to hear you found our platform easy to use. We hope you'll consider using us again in the future.
Always offer some of the best rates on…
Always offer some of the best rates on market and various options for duration of savings from 1yr upwards. Sufficient time given to look at options to renew.
28 juni 2025
Omdöme utan inbjudan
Svar från SmartSave
We're happy to hear that you find our rates competitive and appreciate the variety of savings options and renewal time.
Easy, simple and a great rate.
Great rate on a two-year fixed savings account. Easy to use website and good communication throughout. Simple, straightforward.
26 juni 2025
Omdöme utan inbjudan
Svar från SmartSave
We're happy you found a great rate on our fixed savings account and that our website was easy to use. We appreciate your positive feedback and are glad you had a straightforward experience.
good rates of interest but virtually…
good rates of interest but virtually impossible to get to speak to anyone if have a problem. they use live chat but have no phone number. had 2 separate problems which needed attention and you waste an awful lot of time going round in circles because there is no phone number. on live chat they offer to phone you back within one working day but that is hopeless if you are in meetings.
25 juni 2025
Omdöme utan inbjudan
Svar från SmartSave
We appreciate your feedback regarding the challenges you faced reaching us. We're sorry that you struggled to get through to someone. We're reviewing our support system to improve accessibility. Thanks for your feedback.
Does exactly what it says and great…
Does exactly what it says and great customer service. Money in and after a year money out no bother.
24 juni 2025
Omdöme utan inbjudan
Svar från SmartSave
We're happy to hear that you had a great experience with our services! Thank you for your positive feedback; we appreciate you taking the time to share.
Excellent savings account
21 juni 2025
Omdöme utan inbjudan
Svar från SmartSave
Thanks for getting in touch but we think your star rating may be wrong! If you could amend your rating so it reflects your comment we'd really appreciate it!
Very poor maturity process
Very poor maturity process, which my husband complained about in April and they ignored and did not uphold the complaint and then when my own account went through the same appalling maturity process I complained and they upheld this which was exactly the same issue, my husband even asked them to look at the customer journey, which they supposedly pride themselves on, but still didn’t see the issue in April.
2 juni 2025
Omdöme utan inbjudan
Svar från SmartSave
We're happy to hear that you had a brilliant experience. We'll make sure to pass on your comments to Andy.
Svar från SmartSave
Thanks for your recommendation!
Support from Andy
Andy provided the required information promptly. He is good.
17 juni 2025
Omdöme utan inbjudan
Svar från SmartSave
We'll make sure to pass on your comments to Andy. Thanks for getting in touch.
Very good to deal with online
Very good to deal with online.
Competitive rates with no hassle.
18 juni 2025
Omdöme utan inbjudan
Svar från SmartSave
We're happy to hear that you had a positive online experience and found our rates competitive. Thank you for your feedback!
A great interest rate
A great interest rate to help boost my savings. Easy to use online account. Simple explanation of how I would receive my money at the end of the fixed term with the opportunity to take another fixed term account.
16 juni 2025
Omdöme utan inbjudan
Svar från SmartSave
We're here to help customers make the most of their money, so we're happy to hear we were able to boost your savings.
Top notch
Easy to deal with and do what they say there going to. Can't ask for more.
15 juni 2025
Omdöme utan inbjudan
Svar från SmartSave
We're happy to hear that you had a positive experience. It's great to know that we met your expectations.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.