Great experience! The product arrived in perfect condition with no damage. Very well packaged and shipped quickly. Everything was exactly as described. Highly recommend and would definitely buy again!... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Been looking at different turntable/speaker bundles for a while and SHS had the best one for my requirements and budget. Appreciated the website guide to different turntables and setups. The price... Se mer
Företaget har svarat
From order to delivery kept up to date and time.Delivery was a day late but that was down to DPD as they received the package early on day of order and as I say smart home sounds themselves sent many... Se mer
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Excellent service from ordering to receipt. Informed at every stage of the progress of the order. Could not fault the delivery and was impressed about the short time to deliver the order. Highly reco... Se mer
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Företagsinformation
Skrivet av företaget
Smart Home Sounds are experts in Sonos. Our trained team can help you select the system that is right for you. Once you have chosen your system, we can help you with the setup and configuration of your Sonos product
Kontaktuppgifter
4,9
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Brought a turntable and speakers for my…
Brought a turntable and speakers for my dad’s 60th- came next day! Would purchase from again!
24 augusti 2026
Omdöme utan inbjudan
Svar från Smarthomesounds
Hello Arabella, that's great news! Thank you for leaving us this great review, and we hope you dad had a very special birthday :) - SHS
Poor packaging, damaged vinyl, good customer service
I was so impressed with how quickly my first order with Smart Home Sounds was dispatched. Unfortunately the packaging was a inadequate for DPD delivery and the vinyl has mushed corners and the records themself are damaged, as does the WiiM Mini box.
I was quickly contacted by Amelia to help resolve the issue. Customer service from Smart Home Sounds was good, but it's not worth the hassle to return a single record. If you're going to sell vinyl, packaged it properly (not a single loose cardboard pack). Unfortunately, companies need to do a better job to mitigate the way courier firms handle deliveries.
24 augusti 2026
Omdöme utan inbjudan
Svar från Smarthomesounds
Hello Mark,
Thank you for taking the time to leave us a review, and for getting back to Amelia when she reached out.
It’s disappointing to hear that the items arrived with damaged corners. We use specific packaging for our vinyl, along with bubble wrap for other items, to try to ensure everything is well protected during transit, so we’re sorry this wasn’t the case with your order.
Thank you as well for sending across the photos.
These are really helpful and will allow us to raise this with DPD so we can work with them to ensure all parcels are handled with care.
We really appreciate your feedback, and thank you again for taking the time to share your experience.
Kind regards,
Smart Home Sounds
Great service ..Thanks to the team for…
Great service ..Thanks to the team for the prompt help ordering the speaker
19 augusti 2026
Omdöme utan inbjudan
Svar från Smarthomesounds
Hi Lakshminarayanan,
Thank you for your lovely review! We're delighted our team could make ordering your speaker quick and easy. We really appreciate your kind words and hope you're enjoying your new setup!
All the best :D
SHS
Great service. Best price I could find online!
I found the turntable I was looking for at a great price, with free next-day delivery. With the welcome discount code, it was the best price I could find anywhere – even cheaper than Amazon! It arrived safe and sound – well packaged. Can't fault the service and communication.
3 augusti 2026
Omdöme utan inbjudan
Svar från Smarthomesounds
Hi Rich,
Thank you for such a fantastic review! We're delighted you found the turntable you were looking for at such a great price and that it arrived safely and promptly. It's especially good to hear you were happy with the packaging, communication and overall service. We really appreciate your support and hope you enjoy your new turntable!
All the best :)
SHS
Svar från Smarthomesounds
Hi Bradley,
Thank you for your lovely review! We're delighted you were happy with the service and speedy delivery. We really appreciate your support and hope to welcome you back to Smart Home Sounds again soon!
All the best :)
SHS
Svar från Smarthomesounds
Hi Jakub,
Thank you for your great review! We're delighted you were pleased with the deal and our speedy delivery. We really appreciate your support and hope to help you again in the future!
All the best :)
SHS
Very quick despatch and quick delivery…
Very quick despatch and quick delivery but DPD just left the delivery outside the house. The set up of the Sonos equipment was extremely easy. The Sonos app needs to be improved.
23 augusti 2026
Omdöme utan inbjudan
Svar från Smarthomesounds
Hi Mike,
Thank you for your review! We're pleased to hear you were happy with the speedy delivery and found setting up your Sonos system nice and easy. We're sorry to hear about your experience with DPD, this isn't the level of service we expect, and we'll pass your feedback on to the relevant team. If you have any questions about the Sonos app, please don't hesitate to get in touch. We're always happy to help!
All the best :D
SHS
Great service
Tom in Sales made the choosing and purchasing a true pleasure and I will definitely be recommending smart home sounds to other people and I’ll definitely be a customer for life.
17 augusti 2026
Omdöme utan inbjudan
Svar från Smarthomesounds
Hello!
Thank you for such a fantastic review! We're delighted to hear Tom made choosing and purchasing your new equipment such a positive experience. We'll be sure to pass your kind words on to him. It means a lot to know you've chosen Smart Home Sounds for the long term, and we really appreciate your recommendation!
All the best :)
SHS
Bought the ERA 100 which works very…
Bought the ERA 100 which works very well but was unfortunately misled by the description of "stereo sound" as the unit is not stereo but mono (summed stereo). to get true stereo I would need to by a second unit but am reluctant to do so?
The main reason for purchase was to check translation of mixes from my project home studio which I do on several devices. The unit does sound very good as it is and will become useful I am sure.
I did receive a prompt, polite and apologetic reply to my review from SHS explaining that they have only passed on the manufacturers description of the ERA 100. This is good customer service in the circumstances.
18 augusti 2026
Omdöme utan inbjudan
Svar från Smarthomesounds
Hello Keith, thank you for taking the time to leave us this review!
I’m sorry to hear you found the description of the Era 100 misleading.
We use the same terminology as Sonos themselves, as well as other retailers selling the Era 100. The Era 100 features two angled tweeters which Sonos describes as providing stereo sound from a single speaker, rather than the traditional stereo separation you would get from two speakers positioned apart.
For true left and right stereo separation, you would need to pair two Era 100s together as a stereo pair.
The good news is, if the Era 100 isn’t quite what you were expecting, you’re welcome to take advantage of our 30-day returns period and send it back to us. Our team will be more than happy to help - SHS
Great prices, unfair shipping costs
Great prices, great customer service and great warranty. Only complain is delivery services to the Isle of Wight, only DPD Next Day available for a small Sonos Era 100 speaker, £15 shipping when it's free for the mainland. I may understantd for bigger and more expensive items but for example Royal Mail and others, including other DPD services it's same cost as for the mainland. In this case it is excessive
14 augusti 2026
Omdöme utan inbjudan
Svar från Smarthomesounds
Hello Andre
Thank you so much for the lovely review and for your kind comments about our customer service – we really appreciate it!
Unfortunately, DPD apply an additional charge to our account when delivering to certain locations, including the Isle of Wight. We do have to pass this charge on to ensure we're still able to offer delivery to these areas.
We completely appreciate your feedback and can totally see where you're coming from. We regularly review delivery pricing with DPD and will continue to raise this with them to see what improvements can be made.
Thanks again for your order and for taking the time to share your feedback with us!
I highly recommend this company
I highly recommend this company, I received excellent service.Following a phone call they dealt with my query promptly. Couldn’t be beaten on price for the item I was looking for.
17 augusti 2026
Omdöme utan inbjudan
Svar från Smarthomesounds
Hi Jennifer,
Thank you for such a lovely review! We're delighted we could help resolve your query quickly and that you were pleased with both the service and the price. We really appreciate your recommendation and look forward to helping you again in the future!
All the best :)
SHS
Perfect audio retailer
Perfect combination of stock, price and prompt delivery. I will happily use smart home sounds again, they’re an excellent online audio retailer.
7 augusti 2026
Omdöme utan inbjudan
Svar från Smarthomesounds
Hi Robert,
Thanks so much for the fantastic review! We’re really pleased to hear you were happy with our product range, prices and speedy delivery. It’s great to know we’ve earned your trust, and we look forward to welcoming you back to Smart Home Sounds soon!
All the best :D
SHS
Good online shop
Very good selection of sound equipment and often has good prices
22 augusti 2026
Omdöme utan inbjudan
Svar från Smarthomesounds
Hi John,
Thank you for your kind review! We're pleased to hear you're enjoying our selection and finding some great prices along the way. We really appreciate your support and hope to help you find your next upgrade soon!
All the best :)
SHS
product was not delivered so can't…
product was not delivered so can't comment on the experience, Amelia in customer services was great though
14 augusti 2026
Omdöme utan inbjudan
Svar från Smarthomesounds
Hello Mark,
We’re really sorry to hear that DPD delayed your delivery. It’s especially disappointing as we dispatched your order on time using a premium delivery service.
We use DPD as they are statistically one of the UK’s most reliable couriers, but unfortunately on this occasion they let us both down.
I can see you contacted us regarding the delay, and Amelia responded to your email within an hour. As requested, she then cancelled your order and arranged a full refund.
We’re very sorry on behalf of DPD that the delivery didn’t go as planned, but we’re glad to hear you had a positive experience with Amelia - SHS
Excellent product at a superb price and…
Excellent product at a superb price and super quick delivery!
10 augusti 2026
Omdöme utan inbjudan
Svar från Smarthomesounds
Hi there, Many thanks for your order with SHS!
The order Arrived very promptly and did…
The order Arrived very promptly and did work well however due to a router issue my Sonos using the Ethernet connection still didn’t connect
Trying a different router so fingers crossed
14 augusti 2026
Omdöme utan inbjudan
Svar från Smarthomesounds
Hi Bryan. Many thanks for leaving us a review! We really appreciate it. Let me know how you get on with the new router in our email thread and we'll be sure to get you up and running again - Jamie :)
I ordered a record player/speaker…
I ordered a record player/speaker bundle from here. The price was really competitive, and it arrived promptly. I even got £10 off any record. Really great service. Would recommend!
15 augusti 2026
Omdöme utan inbjudan
Svar från Smarthomesounds
Hi Matthew, thanks for your order with us and for your review! We really appreciate your feedback and just let us know if there's anything else we can do to help! - SHS
Absolutely outstanding service from Smarthomesounds
Absolutely outstanding service from Smart Home Sounds. The whole experience was excellent from start to finish, and the service I received with my Sonos speakers was second to none.
The team were extremely helpful, knowledgeable and professional, and nothing was too much trouble. It’s rare these days to receive customer service at this level.
I couldn’t be happier with the service and would 100% highly recommend Smart Home Sounds to anyone looking for Sonos equipment or advice.
Outstanding company and outstanding service. Thank you!
16 augusti 2026
Omdöme utan inbjudan
Svar från Smarthomesounds
Hi Paul, many thanks for your order with SHS and for taking the time to leave such a lovely review!
We really appreciate your feedback and we're so pleased you had an enjoyable experience with us.
Please feel free to reach out if there's anything we can do to help with any future projects and we'll get everything sorted for you.
All the best from the SHS team!
Svar från Smarthomesounds
Hi Michael,
Thank you for your lovely review! We're delighted you were happy with the service, price and speedy delivery. We really appreciate your support and hope to have the pleasure of helping you again in the future!
All the best :D
SHS
Excellent customer service and speedy delivery
First order with this co. Amazing service. Ordered Saturday and all delivered on Sunday with friendly emails between.
14 augusti 2026
Omdöme utan inbjudan
Svar från Smarthomesounds
Hi Adam,
Thank you for such a lovely review! We're delighted to hear your first experience with Smart Home Sounds was such a positive one. It's great to know you received your order so quickly and enjoyed the communication along the way.
All the best :D
SHS
Detta är Trustpilot
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Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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