The wrong item was sent out to me,a cheaper version of what I paid for.When contacted I was told they didn’t have what I ordered and paid for in stock! Sent me a returns label,parcel was returned ,tra... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Contacted Smart & Secure via email regarding shade driver battery not charging. Within an hour customer services replied. Requested me to return product via Freepost address, for them to check to see... Se mer
Företaget har svarat
I went to showroom in Halesowen to view door smartlock range. All good, reception information & product knowledge was excellent, they couldn’have been more helpful. When at home,& fitting the new... Se mer
Företaget har svarat
I have been working with the team at Smart and Secure for over a year defining all the kit for our new home. The technical advice has been fantastic, there is not only a great understanding of all the... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Welcome to the official home of Smart & Secure Centre, where we have a helpful, committed and friendly team to show you the latest Smart Home, Security and Automation products for your home or business. Established in 2020, Smart & Secure are endeavouring to provide a wide array of Smart Home Automation and Security products to both the public and the trade. We are based in the West Midlands with a 5000sq/ft smart showroom which incorporates quality products and expert staff that are able to assist you.
Kontaktuppgifter
93 Dudley Road, B63 3NS, Halesowen, Storbritannien
- 01384900262
- info@smart-secure.co.uk
- smart-secure.co.uk
4,1
Bra
62 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service
Excellent service . Immediately after order phoned to make sure the order was correct and made suggestions on further automated options. Ordered late Friday and received Saturday morning. Now that’s service for you!
18 maj 2023
Svar från Smart & Secure Centre
Hi Jason,
Thank you so much for your review. We're Glad to hear your pleased with your experience, if you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart - Secure Team
Excellent service
Excellent service. Good prices, quick dispatch and never any ordering issues
Thanks Guys
17 april 2023
Svar från Smart & Secure Centre
Hi Peter,
Thank you so much for your review. We're Glad to hear your pleased with your experience, if you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart - Secure Team
Brilliant service and fast delivery
Brilliant service and fast delivery, going to buy more.
20 april 2023
Svar från Smart & Secure Centre
Hi Paul,
Thank you so much for your review. We're Glad to hear your pleased with your experience, if you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart - Secure Team
Svar från Smart & Secure Centre
Hi Robert,
Thank you so much for your review. We're Glad to hear your pleased with your experience, if you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart - Secure Team
Shade driver E1 battery not charging
Contacted Smart & Secure via email regarding shade driver battery not charging. Within an hour customer services replied. Requested me to return product via Freepost address, for them to check to see if they found the same fault. They checked and found that indeed the battery wouldn't charge. Sent me a replacement unit at no cost to me, express delivery. New product working fine...
11 april 2023
Omdöme utan inbjudan
Svar från Smart & Secure Centre
Hi Neil,
Thank you so much for your review. We're Glad to hear your pleased with your experience, if you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart - Secure Team
Svar från Smart & Secure Centre
Hi,
Thank you so much for your review. We're Glad to hear your pleased with your experience, if you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart - Secure Team
Ordered without issues
Ordered without issues, delivered without issues by Royal Mail.
Now product is installed and working as expected.
31 mars 2023
Svar från Smart & Secure Centre
Hi Dave,
Thank you so much for your review. We're Glad to hear your pleased with your experience, if you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart - Secure Team
mixup on next day delivery but delivery…
mixup on next day delivery but delivery charge returned promptly and delivery still prompt.
29 mars 2023
Svar från Smart & Secure Centre
Hi Harry,
Thank you so much for your review. We're Glad to hear your pleased with your experience, if you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart - Secure Team
Speedy delivery
Speedy delivery
My Aqara G4 Smart doorbell was delivered the next day - I was quite surprised to receive it so soon. Overall a quick and effective process
27 mars 2023
Svar från Smart & Secure Centre
Hi Peter,
Thank you so much for your review. We're Glad to hear your pleased with your experience, if you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart - Secure Team
Easy & clear to use website
Easy & clear to use website. I needed check something about my order which was handled superbly by a courteous member of staff. My order arrived promptly the following day.
26 mars 2023
Svar från Smart & Secure Centre
Hi Peitro,
Thank you so much for your review. We're Glad to hear your pleased with your experience, if you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart - Secure Team
Excellent service
My order was processed efficiently and dispatched to arrive the next day.
23 mars 2023
Svar från Smart & Secure Centre
Hi Kevin,
Thank you so much for your review. We're Glad to hear your pleased with your experience, if you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart - Secure Team
Awesome service as always!!
16 mars 2023
Svar från Smart & Secure Centre
Hi Andy,
Thank you so much for your review. We're Glad to hear you had a positive experience with our team, if you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart - Secure Team
Lots of stock and fast delivery
Next day delivery - they also called me to check if I needed help
15 mars 2023
Svar från Smart & Secure Centre
Hi Edoardo,
Thank you so much for your review. We're Glad to hear your pleased with your experience, If you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart - Secure Team
I had ordered the wrong item
I had ordered the wrong item, so I contacted customer service. The staff were very helpful in helping to rectify this, and the dispatch of my exchanged items was quick.
16 mars 2023
Omdöme utan inbjudan
Svar från Smart & Secure Centre
Hi David,
Thank you for your review.
Were glad your pleased with your experience, if you require any further assistance please don't hesitate to contact us.
Kind Regards,
The Smart - Secure Team
Very helpful staff provided excellent advice
I reached out to Smart Secure as i had a particular question about linking my garage motor to a security system. They provided extremely helpful advice and shared their expertise. Thank you.
13 mars 2023
Omdöme utan inbjudan
Svar från Smart & Secure Centre
Hi Ian,
Thank you for your review, Were glad we could be of assistance in regards to your question.
Please don't hesitate to contact us if you require any further assistance.
Kind Regards,
The Smart - Secure Team
Ordering was simple
Ordering was simple, arrived in good time.
A good response to a failed thermostat
11 februari 2023
Svar från Smart & Secure Centre
Hi George.
Thank you so much for your review. We're Glad to hear your pleased with your experience and found ordering with us nice and simple, if you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart - Secure Team
Fast and well packaged much better than…
Fast and well packaged much better than getting the bits on Amazon as smart and secure Center have a lot of stock to hand and fast dispatch in uk 🇬🇧
14 februari 2023
Svar från Smart & Secure Centre
Hi Mason.
Thank you so much for your review. We're Glad to hear your pleased with your experience, if you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart - Secure Team
Great staff always friendly and helpful.
28 januari 2023
Svar från Smart & Secure Centre
Hi Jason.
Thank you so much for your review. We're Glad to hear your pleased with your experience, if you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart - Secure Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.