The wrong item was sent out to me,a cheaper version of what I paid for.When contacted I was told they didn’t have what I ordered and paid for in stock! Sent me a returns label,parcel was returned ,tra... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Contacted Smart & Secure via email regarding shade driver battery not charging. Within an hour customer services replied. Requested me to return product via Freepost address, for them to check to see... Se mer
Företaget har svarat
I went to showroom in Halesowen to view door smartlock range. All good, reception information & product knowledge was excellent, they couldn’have been more helpful. When at home,& fitting the new... Se mer
Företaget har svarat
I have been working with the team at Smart and Secure for over a year defining all the kit for our new home. The technical advice has been fantastic, there is not only a great understanding of all the... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Welcome to the official home of Smart & Secure Centre, where we have a helpful, committed and friendly team to show you the latest Smart Home, Security and Automation products for your home or business. Established in 2020, Smart & Secure are endeavouring to provide a wide array of Smart Home Automation and Security products to both the public and the trade. We are based in the West Midlands with a 5000sq/ft smart showroom which incorporates quality products and expert staff that are able to assist you.
Kontaktuppgifter
93 Dudley Road, B63 3NS, Halesowen, Storbritannien
- 01384900262
- info@smart-secure.co.uk
- smart-secure.co.uk
4,1
Bra
62 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Smart & Secure Centre
Hi Richard,
Thank you so much for your review. We're glad your pleased with your experience, If you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart & Secure Team.
Rapid delivery, best price, as expected
The only place to buy from for smart home stuff. If they don’t have what you want on the site, don’t be shy to ask them.
10 maj 2024
Svar från Smart & Secure Centre
Hi Chris,
Thank you so much for your review. We're glad your pleased with your experience, If you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart & Secure Team.
Svar från Smart & Secure Centre
Hi Jonathan,
Thank you so much for your review. We're glad your pleased with your experience, If you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart & Secure Team.
Svar från Smart & Secure Centre
Hi Christopher,
Thank you so much for your review. We're glad your pleased with your experience, If you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart & Secure Team.
Great place to buy from
Good selection of stuff that is otherwise hard to find. Delivered quickly. Good price.
10 april 2024
Svar från Smart & Secure Centre
Hi Sarah,
Thank you so much for your review. We're glad your pleased with your experience, If you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart & Secure Team.
Called company before purchasing…
Called company before purchasing excellent advice given. Will use again
8 april 2024
Svar från Smart & Secure Centre
Hi Carl,
Thank you so much for your review. We're glad your pleased with your experience, If you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart & Secure Team.
Great customer service
Had some trouble with my address but responded very quickly and package arrived the very next day. Great customer service. They were vey polite and professional.
22 mars 2024
Svar från Smart & Secure Centre
Hi Jack,
Thank you so much for your review. We're glad your pleased with your experience, If you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart & Secure Team.
Great customer service
Great customer service, good value and products delivered on time.
23 januari 2024
Svar från Smart & Secure Centre
Hi Nimesh,
Thank you so much for your review. We're glad your pleased with your experience, If you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart & Secure Team.
Svar från Smart & Secure Centre
Hi John,
Thank you so much for your review. We're glad your pleased with your experience, If you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart & Secure Team.
Svar från Smart & Secure Centre
Hi John,
Thank you so much for your review. We're glad your pleased with your experience, If you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart & Secure Team.
Easy to use website and good service
28 november 2023
Svar från Smart & Secure Centre
Hi Andrew,
Thank you so much for your review. We're glad your pleased with your experience, If you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart & Secure Team.
Very helpful staff and speedy delivery.
7 november 2023
Svar från Smart & Secure Centre
Hi Craig,
Thank you so much for your review. We're glad your pleased with your experience, If you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart & Secure Team.
My second purchase an Aqara G3 camera
My second purchase an Aqara G3 camera, Chloe and colleagues always super helpful, hoping to expand our smart home, this will be my go to shop.
16 november 2023
Omdöme utan inbjudan
Svar från Smart & Secure Centre
Hi Paul,
Thank you so much for your review. We're glad your pleased with your experience, If you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart & Secure Team
Used these guys many times
Used these guys many times, great offers, super speedy delivery and always accurate contents.
6 oktober 2023
Svar från Smart & Secure Centre
Hi Sunny,
Thank you so much for your review. We're Glad to hear your pleased with your experience, if you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart - Secure Team
Svar från Smart & Secure Centre
Hi Christina,
Thank you so much for your review. We're Glad to hear your pleased with your experience, if you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart - Secure Team
Excellent order process communications…
Excellent order process communications and advice prior to purchase. Very responsive. A very good experience ordering products from this company
4 september 2023
Omdöme utan inbjudan
Svar från Smart & Secure Centre
Hi Nick,
Thank you so much for your review. We're Glad to hear your pleased with your experience, if you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart - Secure Team
business ethics they took my money then tell me there out of stock so they would reimburse me it took 20 seconds to take my money and a week to pay it back also I asked why advertise a product if it i
they are lying when I asked them why are they still advertising the product I wanted they said there were sorry and told me they had taken it down 2 weeks later I looked on there website and there still there anyway I have bought them elsewhere and I'm happy with what I bought safe and secure are a joke dave chong
13 augusti 2023
Svar från Smart & Secure Centre
Thank you for bringing your concerns to our attention. We apologise for any inconvenience you have experienced in regards to your recent purchase.
We understand the frustration that can arise when there's a delay in receiving a refund. Please allow us to clarify the situation. As soon as we discovered that the product you ordered was out of stock, our team immediately contacted you by email and initiated the refund process on our end. However, please note that it might take a few days for the refund to reflect in your bank account due to standard processing times.
We would like to address the misunderstanding about the product's availability on our website. We take great care to keep our website updated in real-time. Following the realisation that the product was out of stock, we promptly marked it as "out of stock" on the product landing page. If you visit the product page, you will see a clear note indicating that the product has either been discontinued by the manufacturer or is no longer available in our inventory.
Your satisfaction is of upmost importance to us, and we are dedicated to resolving this matter to your complete satisfaction. If you have any further questions or concerns, please don't hesitate to contact our customer support team. We are here to help you throughout this process.
Once again, we apologise for any confusion and inconvenience you've experienced. We appreciate your understanding and patience as we work to ensure your refund is processed smoothly.
Thank you for your trust in our brand, and we hope to have the opportunity to serve you better in the future.
I found them very good and reliable
I found them very good and reliable. The product I reviewed was as good as the product I received. I would recommend to anyone.
3 juli 2023
Svar från Smart & Secure Centre
Hi Peter,
Thank you so much for your review. We're Glad to hear your pleased with your experience, if you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart - Secure Team
Svar från Smart & Secure Centre
Hi Chris,
Thank you so much for your review. We're Glad to hear your pleased with your experience, if you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart - Secure Team
Extra Step by the shop
Called me before sending product to ensure that it would be compatible with my smart home - a nice touch which saves me (and probably themselves) some hassle down the road if I'd ordered for a non suitable system.
4 juni 2023
Svar från Smart & Secure Centre
Hi Chris,
Thank you so much for your review. We're Glad to hear your pleased with your experience, if you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart - Secure Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.