SlrHut Omdömen 8 256

Everything was easy, from browsing as a beginner so not really knowing what I needed to purchasing,delivery and collection which arrived on time at my chosen destination and in the time slot advised. Can't fault Slrhut, just need to use equipment before I can give an honest 100% review but a very good start so far. Many Thanks

Bought a camera no problems with the camera no manual on how to use it found out the camera is a Japanese import try to get slrhut to provide a manual. Have had no reply from them and left OT messages on their answering machine. Looks like they have taken my money and ran.

Easy to navigate web site, and simple to buy excellent quality-tested equipment.

The shipping is delivered to me without a notification and it has been delivered early to me.

Purchase was made very easy, and this prompted me to make a second purchase. Although my purchases were sent from the United States, they were both very quick and I was kept informed of progress. When the packages arrived they were well parcelled and delivered early. the items were in excellent condition and worked perfectly. Very pleased

Quick and easy alots of selection well priced

I've been asked to make a review. It's been a long time since I made my purchase. Probably more than 4 or 5 years ago. BUT...it was a good experience then. Price a d service were excellent. I can't say if they are still as efficient. I would hope so

Quick and accurate delivery. My order arrived quickly and in good condition.

Prompt, fair price.

No problems, order arrived quickly, everything as described. I would use SLR Hut again.

The website is a con - be aware!!!
SLRhut.co.uk do everything online to mislead you into believing they are a UK business - BUT THEY ARE IN THE USA.

I bought a Mastterport camera for £2,000 6 months ago and it has a fault and wont charge the battery. They will not assist unless I sent it back to the USA. Thats £400 to send it and who knows what after??!! It should be under warranty but it is useless as they can't/won't honour it.

Matterport themselves are not interested and redirect to the seller. If I had known I was buying a 'grey' import from so far away with no support and no warranty, I would never have done it, however, thier website sets out to decieve with a UK phone number, a co.uk web address and breaches all the UK laws on identifying themselves with a company number and address.

While this is a four star review, I award that because the people handling my purchase at SLRhut did most things right. However, I bought a bundle and there are a few things the company didn’t make clear:
1) the camera in the bundle would not be boxed or come with a manual. (They explained the ‘white box’ concept to me - which I accept)
2) they are not responsive to email. At all. They ARE responsive to phone calls - but note that this is ONLY during US working hours, even if you purchase from their UK site.
3) product is shipped from the US - again, even though they have a UK presence (maybe this is a stock thing?) - so may take a while to deliver if you aren’t in the states.
4) the other “professional” products in the bundle are made by Optimaxx and other than the lens pen, cloth, and bag are entirely useless. I can’t believe Optimaxx can survive selling lenses/filters that are essentially unusable. Even the UV filter causes blur/aberrations. No beginner photographer would get usable pictures, let alone an actual professional.
However, the company found a camera which is really hard to track down, and got it to me safely at a price I was ok to pay - and for that I’m very grateful.

***AVOID***

I am being made to pay £50 for the return postage + £115 in US import customs and taxes, as they refuse to provide me with a prepaid returns label!

Their webpage and customer service is UK-based, but they ship from the US, and that is where you are expected to ship back your item if you change your mind!

***AVOID***

The customer service team were BRILLIANT! I had rather an awkward issue which they resolved immediately and faultlessly. Couldn’t have asked for a better team.
Thank you.

The transaction was easy to do. I am hoping delivery will be fine.

A very good camera set, at a great price also there was more than advertised in the box. Quick delivery as well.

Bought a nice wee Olympus camera kit. Had really good communication from the company. Arrived a few days later. Exactly as described. Great wee camera. 1 problem. 2 things missing from the extra kit ordered with camera. Contacted them a response a couple of hours later saying no problem, missing parts are now on their way, Sorry. Arrived by fed-ex a couple of days later. Super efficient and great customer service. That’s how to run a company and fix mistakes. Would recommend them to anyone buying camera equipment. Very very happy customer.

Offer price, ease of purchase and delivery time was brilliant!
My Lens & Tele converter came well packed and on time as stated.
No problems or issues. Very happy customer and would use again!

It wasn't clear, at least to me, that this camera was coming from America. If I had realised I would not have ordered. The camera is entirely satisfactory, it replaces a similar one that broke.
However, the delivery was chaotic. FEDEX gave me a delivery date, which was acceptable; alternatives offered were not because of holidays. they then changed the delivery date from Tuesday 1 July to Wednesday 2 July, with no alternatives offered. the only way I could get a message to FEDEX was to give the delivery driver instructions to delay delivery until 14 July - on return from holiday.
On 2 July I received a photograph showing a parcel - the £350+ camera on my doorstep. Fortunately I was able to phone a friend to retrieve it for me - i was on holiday. What a "cowboy outfit"