SlrHut Omdömen 8 256

Although it has a .co.uk web address and what looks like a London 020 phone number, be warned this is not a UK company. They are based in the US and if you need to call them you have to wait till 2pm to do so.

I ordered a camera which took about a week to arrive from New Jersey (already annoying as I thought they were UK based) and then when I started to use the camera I discovered it was a 'grey import' meaning it has come from Asia and was region locked to only shoot in NTSC when I needed PAL. The option to switch between NTSC and PAL had been removed. I posted the camera back which took another week to get to them. They said they'd send me another one but then changed their minds and said they didn't have any in stock. I ended up asking for a refund so I didn't have to deal with them anymore but even that took over a week to process. They don't communicate well, don't respond to emails and don't call you when they say they will.

Also the credit card I used to purchase the camera was compromised and some fraudulent payments we made with it, so I had to raise a claim and get a new credit card. It has to be SLR Hut's poor security as the only other websites I'd used that credit card for were Amazon and eBay. I also noticed another review here which says their card was compromised as well so it is definitely an SLR Hut issue.

We ordered a camera set on 22nd September, and paid for express delivery. By 26th Sept the camera had not arrived, so we chased as the tracking was not being updated. We emailed asking them to look in to this, but heard nothing. We chased FedEx ourselves who told us the parcel had been returned due to damage. As this was a birthday present and time had run out, we requested a refund from SLR Hut on 26th Sept.
29th Sept SLR Hut responded asking us if we would like a replacement.
We confirmed that we would like a REFUND, Since then, we have heard nothing, despite chasing by e-mail twice - they never answer the phone.
Now referred back to payment card issuer.

I placed my order (#294600) with SLR Hut on August 30, 2025, expecting a brand-new retail-packaged Fujifilm lens. It took three weeks for the order to arrive, and when it finally did, the lens looked used -there was visible dust, and the front cap looked older than the one I’ve used for over two years.

Customer support later said it was a “white box” lens (taken from a kit) but still new - something never mentioned on the product page. After several emails and phone calls, I finally received return instructions. I returned the lens, and it was delivered on October 4, 2025, but I received no confirmation and had to keep chasing with multiple emails before the refund was finally processed on October 9.

To make matters worse, my card details were compromised shortly after this purchase. I can’t confirm SLR Hut was responsible, but I hadn’t used that card anywhere else, which is concerning.

Although I eventually got my refund, the three-week delay, misleading product listing, poor communication, and stressful refund process made this one of my most disappointing online shopping experiences. I would urge others to be cautious ordering from SLR Hut.

A very mixed experience, discouraging me from using them again.
The good:
1) price
2) support when I spoke to someone on the phone (although I shouldn't have needed to phone). The staff member was exceptionally good.
3) speed of dispatch when stock arrived
4) honoured the original price despite being out of stock

The ugly:
1) the booking process did not allow a distinction between the card users address and the delivery address (needed this delivered to my sister-in-law as were on hols). This created problems later. Bad IT.
2) all emails were simply ignored by SLRHut. This appears to be normal behaviour on their part, as reported by others (hence I needed to call). Poor customer service.
3) SLRHut were out of stock but there was no information supplied to suggest this. Therefore the original delivery date was missed without explanation. It took a phone call to establish what was happening. Poor customer service.
4) FedEx - how are they still in business???? They advised a delivery date, which my S-i-L moved her diary to meet, but they arrived days early. However, they went to the wrong house. We returned from holiday but I couldn't un-pick the delivery address - at the point of booking only my S-i-L address was quoted remember. It finally arrived a week late! No fault of SLRHut, other than they use an idiot courier.

Price isn't everything. Confidence in the service plus a belief that, should a problem arise later, you as the customer will be looked after. Next time I will pay a bit more and use my usual supplier.

Purchased was sent very quickly. Was as described. Very happy. Would purchase from again.

Thank you

I have been looking, waiting and researching, to purchase a DSLR camera for a while now. I looked at many website and went to many high street shops. I came across SLRhut on google, they had amazing prices. Low prices that seemed too good to be true, however. I took the risk and purchased the Canon EOS2000D camera with kit, it came with a bag and SD card. I am very happy with my purchase, it arrived on time and I was kept up to date daily.

Ordered a canon camera I couldn't find elsewhere at a reasonable cost. It came within a few days

Items always delivered promptly and well packaged. Service is always courteous and helpful and staff knowledgeable about products.

Bought a Canon r10 with lots of accessories. Some issues with filters not fitting as they upgraded my lens choice. After a couple of calls sent me additional filters to fit new lens at no additional cost. Very accommodating. Thank you

Camera ordered arrived quicker than expected and was well packed.
The camera itself was a lot cheaper than most of the competition.
The battery charger was no of UK spec and when I pointed this out they sent me an adapter so no problem there.
There was also a missing battery cover from the video light which came as part of the bundle. I am waiting to hear that there is one on its way to me as I write.

Came w Japanese Power Supply Plug so cannot be plugged into standard UK Socket

I found what I needed ex stock and at a very good price.ordered it straight away and delivered extremely quickly too.definitely recommend them to you.

I ordered a GoPro with accessory pack that I required quickly due to needing a last minute replacement ahead of an important trip.

I paid extra for Express delivery, but the order never turned up. In fact, despite getting order confirmation, it turns out the order wasn’t processed.

I got no communication from SLRHut, and so no camera. Given they talk so proudly about their service, this was a let down.

Prompt delivery and a very positive attitude towards customers
I have always found them to be very knowledgeable and helpful with information on the correct lens or camera required
Prices are comparable with other sources

Delivered on time, item as described. Great experience!

Cracking experience

They are very quick on delivery & it is easy to navigate the site. If you have any problems they are there for you. Great new & second hand items well infored.

Really fast and efficient service. Great prices.

Excellent service, as always!

Ordered an item and was kept informed when item was dispatched to day of delivery .nothing was to much trouble .