Slø - not fast fashion Omdömen 

Svar från Slø - not fast fashion

20 aug. 2024

Hey there,

Thank you for taking the time to share your experience with Slø. We truly appreciate your honest feedback and your continued support.

We're thrilled to hear that you love your jeans and find them amazing! It's wonderful to know that the material and overall quality meet your expectations. Your satisfaction with the product is what drives us to keep improving.

We sincerely apologize for the overwhelming waiting time you experienced. We understand how frustrating this must have been, and we want you to know that we've been working tirelessly to address these issues. Our team has been putting in long hours, day and night, to iron out the kinks in our production and delivery processes that have caused these delays.

Your investment in our latest round means the world to us. It shows that despite the challenges, you believe in our vision and the quality of our product. We're committed to living up to that trust.

We're excited to announce that we've made significant improvements to our processes. With our upcoming release in October, we're confident that you'll see a marked difference in both quality and delivery times. We can't wait for you to try our new jeans and experience the results of all our hard work.

Regarding the length issue you mentioned, we've also refined our sizing system to ensure a better fit for all our customers. We're constantly learning and adapting based on feedback like yours.

Thank you again for your patience and for believing in Slø. We're looking forward to exceeding your expectations with our future releases.

Best regards,
The Slø Team

P.S. If you have any specific suggestions on how we can improve, we'd love to hear them. Your insights as both a customer and an investor are invaluable to us!

Svar från Slø - not fast fashion

Uppdaterad 20 aug. 2024

Hey there!

Wow! Your review has absolutely made our day here at Slø. Thank you so much for your incredible support and understanding since our 2022 launch.

As for finding your work home here at slø, we'll be hiring pretty aggressively quite soon, so look out for that!

We're thrilled to hear that our mission resonates so deeply with you, especially as someone who has struggled to find the perfect fit. Your recognition of our growing pains and the challenges of creating an innovative, ethical fashion brand means the world to us. It's supporters like you who keep us motivated through the tough times.

Your feedback on the t-shirt is music to our ears! We've put so much thought and effort into every aspect of our products, from the softness of the fabric to the durability of the graphics. Hearing that it stands up to daily wear better than fast fashion alternatives is exactly what we're aiming for.

Your understanding of the startup process and your patience as we navigate these uncharted waters in the fashion industry is incredibly appreciated. We're committed to maintaining our ethical standards and taking care of everyone involved in our process, from our factory workers to our customers.

As someone with almost a decade of experience in fashion marketing, your endorsement carries extra weight. We're honored that you'd consider Slø as your next work home - that's the ultimate compliment!

We can't wait for you to try our jeans when the time is right. In the meantime, thank you for being such a wonderful ambassador for our brand. Customers like you, who understand and believe in what we're trying to achieve, are the reason we keep pushing forward.

We're excited for you to see what's next as we continue to grow and improve. Your support is helping us reshape the fashion industry for the better.

Best regards,
The Slø Team

Svar från Slø - not fast fashion

19 aug. 2024

Hi there,

I'm Ralph from Slø, and I want to personally address your concerns and disappointment. First, I sincerely apologize if I've missed any of your emails. I've been handling customer service directly, dealing with a high volume of tickets, and sometimes emails slip through the cracks. This is not an excuse, but an explanation, and I'm truly sorry for the lack of communication you've experienced.

I'm deeply sorry for the frustrating experience you've had with your order from March. The long delay and lack of updates fall far short of the service we aim to provide. I understand your patience as a supporter of a young, starting business, and I'm disappointed that we've let you down.

At Slø, our mission is to revolutionize the fashion industry by creating sustainable, personalized jeans that fit perfectly and are accessible to everyone. We're building a first-of-its-kind production system that aims to end fast fashion for good. This journey has been incredibly challenging, and we've faced numerous hurdles in developing and scaling this unique process. We're learning and improving every day, but we acknowledge that our growing pains have significantly impacted our customers, and for that, we are truly sorry.

I want to assure you that we're taking concrete steps to improve our service:

1. We're implementing a new order tracking system to provide real-time updates.
2. We're expanding our customer service team to ensure prompt, personalized responses.
3. We're overhauling our production process to dramatically reduce wait times.

Regarding your refund request, I sincerely apologize for the difficulty you've had in obtaining it. I would be more than happy to process your refund immediately. Please email me directly at ralph@slojeans.co, and I will personally ensure that your refund is processed as soon as possible.

We're committed to making this right and to delivering on our promise of changing the fashion industry for the better. Your feedback is crucial in helping us improve and achieve this goal.

Thank you for your patience and for giving us the opportunity to make this right. We're determined to learn from this experience and provide the level of service that matches our commitment to sustainable, personalized fashion.

Best regards,
Ralph
Slø

Svar från Slø - not fast fashion

19 aug. 2024

Dear Christy,

Thank you so much for your wonderful review and your continued support of Slø! Your understanding, patience, and enthusiasm for our mission are truly heartening.

We're thrilled to hear that both pairs of jeans fit you like a glove and that you wear them religiously. It's feedback like this that reminds us why we're working so hard to revolutionize the fashion industry. Your point about the color fading is noted, and we're constantly working on improving our dyes to be both environmentally friendly and long-lasting.

You're absolutely right about the challenges of being a startup in this industry. We're not just making jeans; we're building an entirely new production model that aims to end fast fashion for good. This journey comes with its hurdles, and we're incredibly grateful for customers like you who understand and support our vision.

Your repeat order means the world to us. It shows that we're on the right track, even if we still have improvements to make. We're committed to continually enhancing our products and processes, learning from each production run to make the next one better.
Thank you for being part of the Slø community and for helping us prove that sustainable, personalized fashion is not just possible, but desirable. Customers like you are driving real change in the industry.

We look forward to continuing to serve you and hope you'll keep sharing your Slø experience with others. Your support is helping us build a better future for fashion.

Best regards,
Ralph
Slø

Svar från Slø - not fast fashion

19 aug. 2024

Dear Susanna,

I want to personally address your concerns and disappointment. Thank you for your honest feedback and for backing us from the very beginning.

I want to address your concerns about the fabric quality and apologize for the frustrating experience you've had with your order. As pioneers in sustainable, personalized denim, we've faced challenges with suppliers that have sometimes led to inconsistencies in our fabric quality. This is part of the learning process in creating a revolutionary product, but we understand it's disappointing when the product doesn't meet expectations.

I'm excited to share that we've made significant strides in this area. Our new V6 jeans represent a major leap forward in quality and durability. We've partnered with new suppliers who share our commitment to sustainability and quality, resulting in a fabric that's more durable, longer-lasting, and even more environmentally friendly than before.

The delays in shipping and sizing issues you experienced are also areas we've worked hard to improve. We're committed to delivering not just a superior product, but also a better overall experience for our customers. Your feedback as an early supporter has been invaluable in driving these improvements, and I sincerely apologize that your experience didn't meet the high standards we set for ourselves.

At Slø, our mission is to revolutionize the fashion industry by creating sustainable, personalized jeans that fit perfectly and are accessible to everyone. We're building a first-of-its-kind production system that aims to end fast fashion for good. This journey has been incredibly challenging, and we've faced numerous hurdles in developing and scaling this unique process. We're learning and improving every day, but we acknowledge that our growing pains have impacted our customers, and for that, we are truly sorry.

We're a mixed team of women and men who are passionate about this mission. However, we've clearly fallen short in delivering on our promises to you.

Here's what we're doing to address these problems:

1. I'm currently working at our factory in Istanbul to personally oversee production and quality control.
2. We're implementing a new, more accurate measurement system to ensure better fits.
3. We've upgraded our fabric sourcing to improve quality while maintaining sustainability.
4. We're expanding our customer service team to provide faster, more responsive support.

Regarding the request for additional funding, I apologize if this came across as insensitive given your experience. Our intention is to continue improving and growing to realize our mission, but we understand that this request may have been poorly timed.

To make amends for your disappointing experience, I'd like to offer you:

- A full refund of your original order (please get in touch with me directly on my email below to arrange that).
- A complimentary pair of our new V6 Jeans, which have improved fabric quality and sizing accuracy.
- A personal fitting session to ensure the perfect fit.
- A 35% lifetime discount on all future Slø products.

I understand if you're skeptical about accepting this offer. If you're willing to give us another chance, I'll personally oversee the production of your new jeans and keep you updated throughout the process.

We value your support and feedback immensely. It's helping us become the company we've always aimed to be - one that truly revolutionizes personalized, sustainable fashion.

Please feel free to reach out to me directly at ralph@slojeans.co. I'm committed to resolving this situation and restoring your trust in Slø.

Thank you for your honesty and for being with us from the beginning. We're determined to make things right and to deliver on our mission of changing the fashion industry for the better.

Best regards,
Zeena - zeena@slojeans.co
Slø

Svar från Slø - not fast fashion

Uppdaterad 19 aug. 2024

Dear Lexa,

Thank you so much for taking the time to share your experience with Slø! We're thrilled to hear that you love your jeans - as you said, that's the most important part.

Your understanding of our production timeline is greatly appreciated. While we're working hard to improve our delivery times, we're grateful for customers like you who recognize that creating personalized, sustainable fashion takes time. That said, we hear you on the need for more accurate timelines, and it's something we're actively working to improve.

We're delighted to know that our customer service team has been responsive and helpful. Zeena, Abhi, and Ralph, along with the rest of our team, are committed to providing the best possible support to our customers.

Your feedback about our delivery times is invaluable. We're constantly striving to balance our commitment to quality and sustainability with faster production times. Your honesty helps us understand where we need to focus our efforts for improvement.

Thank you for your patience and support as we continue to refine our processes. Customers like you, who appreciate the quality of our product while providing constructive feedback, are crucial in helping us grow and improve.

We look forward to serving you again in the future and hope that with each order, you'll see improvements in our service and delivery times.

Best regards,
The Slø Team

P.S. If you have any specific suggestions on how we can improve our timeline communication, we'd love to hear them. Your insights as a customer are incredibly valuable to us!

Svar från Slø - not fast fashion

19 aug. 2024

Dear Debra,

Wow! Your review has left us all smiling from ear to ear. Thank you so much for sharing your journey with Slø, from our very beginnings to where we are now. Your support and understanding throughout our growth have been invaluable.

We're thrilled to hear how much you love each pair of your Slø jeans. Your description of the comfort, fit, and quality of each pair - from the first experimental run to your current everyday favorites - is exactly what we've been striving for. It's wonderful to know that our efforts to create jeans that truly work for people are resonating with you.

Your patience and enthusiasm during our beta testing phases have been crucial to our development. We're so glad you enjoyed the communication about your jeans' journey through production - it's all part of our commitment to transparency and connection with our customers.

We're especially touched by your appreciation of our values and ethics. As you've noted, we're trying to do things differently in an industry set up for efficiency rather than ethics. It's supporters like you who make it possible for us to stay true to our mission of creating personalized, sustainable fashion that puts people first.

Your understanding of the challenges we've faced as a startup, and your willingness to wait for quality, mean the world to us. You're right - we are on the brink of big things, and we're working hard to streamline our processes without compromising on our values.

Thank you for being part of the Slø family from the very beginning. Customers like you, who understand and believe in what we're trying to achieve, are the reason we keep pushing forward. We're excited for you to see what's next as we continue to grow and improve.

Best regards,
The Slø Team

Svar från Slø - not fast fashion

Uppdaterad 15 aug. 2024

Hi there,

I'm Ralph, COO for Slø. Thank you for sharing your experience. Your feedback is extremely important to us, and I want to address your concerns personally.

I'm deeply sorry for the frustrating experience you've had with your order from January. The delays in processing, production, and shipping, coupled with the lack of proactive communication, fall far short of the service we aim to provide. I sincerely apologize for the uncertainty and disappointment you've experienced.

I want to assure you that this is not a scam. We are a legitimate company working hard to revolutionize the fashion industry with personalized, sustainable jeans. Our mission is to end fast fashion for good by creating a new model of clothing production that is both environmentally friendly and tailored to each individual customer.

The challenges we've faced in building this new model have been significant. Unlike mass manufacturing, where standardized sizes are produced in bulk, our process involves creating a unique pair of jeans for each customer. This includes custom sizing, personalized designs, and sustainable production methods. While this approach is more complex and time-consuming, we believe it's worth it to create a more sustainable and customer-focused fashion industry.

Whilst any tailor in the world will do this for you for a large amount of money. The challenge for us is doing this at scale and for an accessible price point. If we achieve this, we can and will defeat fast fashion and the horrendous impact it has. But it is a learning process, I am afraid. I am sorry you have suffered for us to learn these critical lessons.

However, these challenges do not excuse the delays and communication issues you've experienced. Here's what we're doing to address these issues:

1. I'm currently living and working at our factory in Istanbul to personally oversee production and shipping.
2. We're implementing a new, accurate order tracking system to provide real-time updates.
3. We're expanding our customer service team to ensure prompt, personalized responses.

To make amends for your poor experience, I'd like to offer you:

- A full refund of your original order.
- A complimentary pair of our new V6 Jeans, which I'll personally oversee from production to delivery.
- A 30% lifetime discount on all future Slø products.

I understand if you're skeptical about accepting this offer. If you're willing to give us another chance, I'll personally handle your order and provide regular updates throughout the process.

Please reach out to me directly at ralph@slojeans.co to confirm your acceptance of this compensation. I'm committed to resolving this situation and restoring your trust in Slø.

Thank you for your patience and honesty. Your feedback is crucial in helping us improve and achieve our mission of revolutionizing the fashion industry.

Best regards,
Ralph de Lisle
Chief Operating Officer, Slø

Svar från Slø - not fast fashion

5 aug. 2024

Hi there,

First and foremost, I want to apologize for the delay in responding to your review and the lack of follow-up after our initial communication. I have 1000+ customers that I am communicating with all at once at this time, and I really do appreciate you bearing with me, and chasing me if necessary. Thank you and apologies again.

I also hate auto-responses, but they are an unfortunate and necessary measure when handling so many tickets with such a small team. I am fixing all these issues and have to prioritize finding solutions over communicating with customers.

As a result, I am very confident that your jeans are in the batch that's just left to be shipped, which is the most recent update I have given to customers. Again, I am very sorry to have missed your query.

If you let me know your order number at ralph@slojeans.co, I can confirm your delivery timeline for you. I have been updating hundreds of customers with that information and I am very sorry that I have not managed to get to your case yet. Most are receiving their jeans within the next 7 days.

I understand your frustration with the lack of progress on your order since January and the prolonged "preparing" status. This is one of the core issues that I am also focusing on finding a solution to and have come to the factory in Istanbul to change it. That transformation project is going well. Customers in the future can look forward to receiving their jeans within 30 days every time.

To address your concerns and make amends, I'd like to offer you the following:

- A full refund of your original order.
- A complimentary pair of our new V6 Jeans, so you can experience the 30-day delivery widow first-hand.
- A 30% lifetime discount on all future Slø products.

I understand if you're skeptical about the fit after so much time has passed. If you choose to accept the offer of new jeans, we'll work with you to ensure we have your most current measurements for a perfect fit.

At Slø, we're pioneering a new approach to sustainable, personalized fashion. This journey has presented unique challenges the road to solving these problems is a difficult one, but no great idea was turned into a functioning reality without a great many mistakes. I am sorry you have been affected so badly by our mistakes on that road. We're taking decisive action to address these issues:

1. We have complete revamped our production and communication processes at our Istanbul factory.
2. We're implementing a new, accurate order tracking system to provide real-time updates.
3. We're expanding our customer service team to ensure prompt, personalized responses.

Your experience highlights the areas where we urgently need to improve, and I want you to know that your feedback is driving real change in our operations.

I sincerely hope you'll allow us the opportunity to make this right. If you're willing, I'll personally oversee the production of your new jeans and keep you updated throughout the process.

Thank you for your patience and honesty. Please feel free to reach out to me directly at ralph@slojeans.co with any questions or concerns.

Best regards,
Ralph de Lisle
Chief Operating Officer, Slø

Svar från Slø - not fast fashion

1 aug. 2024

Hi there, and thank you for your honest review.

I'm Ralph, COO for Slø, and I want to personally address your concerns and disappointment.

First, let me apologise for the absurd delays you and other customers have been experiencing. Coupled with that has been the radio silence from customer service recently and in the past. I joined Slø in January because I believe in the mission, in Slø fashion, and that what we are trying to do can be done. And I've been working since then to plan, and now execute a transformation of Slø's operations to ensure customers get perfectly sized, fully persialised jeans in under 30 days.

I sincerely apologize for the lack of communication and the extended delay you've experienced since ordering your jeans in March. I have personally taken over management of all customer service tickets until those otstanding have been resolved. I am aso hiring a customer service team, one with extensive experience handling customer queries.

First, I want to thank you for your initial patience and understanding of our slow fashion ethos. You're right that we have failed to maintain the transparency we promised with customers enquiring about their orders over the last year. For that, you have my sincerest apologies.

I joined Slø to resolve the exact issues you have experienced first-hand. And I am working hard to transform our production process and communication systems. I am happy to report that this project is bang on track.

Here's what the team and I are doing:
1. I'm currently at our factory in Istanbul, implementing new systems to ensure all orders are delivered within 30 days. I am happy to report I have already succeeded with that for all orders in the future.
2. We're clearing the decks now and getting all previous orders like yours that were stuck in production or shipping expedited and delivered at last. I am personally overseeing this process and tracking down individual orders.
3. We're revamping our customer service to provide prompt, 24-hour responses to all inquiries.
4. Before we hire someone, I am personally taking over every customer inquiry and communicating with you directly. Whilst it can still be difficult for me to respond within 24 hours given the volume of tickets, I am on each and every individual case myself.
5. We're implementing a new order tracking system to give real-time and 100% accurate updates on the status of your jeans, along with countdowns to delivery.

To make amends for your poor experience, I'd like to offer you the following:

- A full refund of your original order.
- A pair of personalized V6 Jeans at our investor-only launch in August 2024 (21-day delivery guaranteed when it launches).
- A personalized organic cotton garment & tote bag with your name on it.
- A 20% lifetime discount on slø made-to-order products.
- A 50% lifetime discount on slø stock products.

Of course, I understand if you're skeptical, given your experience. I would be too. That's why I want to prove to you in this next production run how far we've come.

Starting a business is never easy. But for Slø, we are launching a totally new product, that uses a totally new production process that's supported by totally new software. We knew it was going to be difficult. So did our community. And you have been extraordinarily patient with us as we iterate, improve, and progress to achieving the service levels you deserve.

However, having no response from customer service is unacceptable under any circumstances. That's in large part why I am here.

If you have any questions or concerns, please don't hesitate to reach out to me directly at ralph@slojeans.co.

Thank you again for your honesty, and I hope you'll allow us the opportunity to make this right.

Best regards,
Ralph de Lisle
Chief Operating Officer, Slø

Svar från Slø - not fast fashion

Uppdaterad 2 aug. 2024

Dear Maryanna,

I'm Ralph, COO at Slø. Your comprehensive review has left me deeply disappointed in our performance. But I want to address each point you've raised and explain how we are tackling these issues head-on.

First, I apologise for the repeated letdowns you've experienced. Three orders, three disappointments - that's not just bad luck, it's been a systemic failure on our part, and it stops now. That's why I'm here.

I came on board in January 2024 because I saw the potential in Slø's mission. However, it's clear that our execution has fallen woefully short. Your journey with us - from sizing inconsistencies to quality issues and communication breakdowns - reads like a checklist of everything that can go wrong in a made-to-order business. It's unacceptable, and we're taking decisive action to turn this ship around.

Here's what we're doing:

1. Sizing Overhaul: We're scrapping our current sizing system and rebuilding it from the ground up. No more guesswork or inconsistencies.
2. Quality Control: I'm personally overseeing a complete revamp of our QC process. Those wash-resistant, properly fitted jeans you were promised? They're becoming a reality.
3. Communication Revolution: We're implementing a new customer service system with 24/7 support and real-time order tracking. No more radio silence or canned responses.
4. Production Streamlining: I'm currently living at our Istanbul factory - yes, living here, working here, and sleeping here - reengineering our processes to consistently deliver jeans within 30 days. You'll start to see some documentary videos soon on socials revealing everything that Kristian and I have been doing to upgrade our service levels to what was always intended - the best fitting jeans in your wardrobe, every tie, always delivered in 30 days or less.

Now, let's talk about making this right for you. Here's what I'm offering:

- Full refunds for all three of your orders.
- 3 pairs of our upcoming V6 Jeans (investor edition), personally overseen by me.
- A bespoke Slø merchandise package, including a personalized garment, tote bag, and limited edition accessories.
- Lifetime discounts: 35% off made-to-order and 65% off stock products.

I know you're likely skeptical - and rightfully so. That's why I want you to see these changes firsthand. I'll personally guide you through the production of your new jeans, providing updates at every stage.

Your point about transparency is spot-on. Our website is currently down as we overhaul our systems, but you're right - we should be more forthcoming about what's happening behind the scenes. I commit to providing weekly updates on our progress via email to all our customers.

Lastly, I want to address your Old Navy comparison. We're not aiming to be just another jeans company. We're here to revolutionize the industry with truly personalized, sustainable fashion. We've stumbled badly out of the gate, but with customers like you holding us accountable, we're determined to reach that goal.

Your feedback, as harsh as it is, is exactly what we need. It's driving real, tangible changes in our business. If you're willing to give us one last shot, I'm committed to proving that Slø can deliver on its promises.

Please feel free to contact me directly at ralph@slojeans.co with any questions or concerns. Thank you for your brutal honesty - it's the wake-up call we needed.

Sincerely,
Ralph de Lisle
Chief Operating Officer, Slø

Svar från Slø - not fast fashion

Uppdaterad 26 aug. 2024

Dear Selina,

Thank you for updating your review. I'm so glad that your jeans have arrived quickly and fit well! That's what we aim for always, and thankfully, can now achieve :)

We appreciate your patience throughout this process. Your experience highlights the improvements we've recently made to our production and shipping processes. We're now able to deliver all new orders within 30 days of measurements being submitted, or we offer money back.

We understand the earlier delays were frustrating, and we've taken significant steps to address these issues. Your feedback has been invaluable in helping us improve.

Thank you for giving us the opportunity to make things right. We hope you enjoy your Slø jeans and look forward to serving you again.

Best regards,
Ralph de Lisle


..............

Dear Selina,

I'm Ralph, the new COO at Slø, and I want to personally address the inexcusable lack of communication you've experienced. I've just discovered the technical issue preventing our responses from reaching you, and I'm deeply sorry for the frustration this has caused. Please see the email I just sent you for details on that.

Your jeans are finally on their way - I personally saw them loaded onto the delivery van hours ago. I'm sending a video of this moment to all our customers as proof of our renewed commitment to transparency. You should receive your jeans within 7-10 days.

Your experience highlights several critical failures in our system:

1. Communication Breakdown: Your unanswered tickets are unacceptable. I'm now personally handling all customer inquiries until we implement a robust, fail-safe system.
2. Shipping Delays: I'm currently at our Istanbul factory, overseeing a complete overhaul of our production and shipping processes. We're aiming for consistent 30-day delivery for all future orders.
3. Customer Service Issues: We're addressing our understaffing problem and implementing new protocols to ensure no customer is left in the dark again.

To make amends, I'd like to offer you:

- A full refund of your original order
- A complimentary pair of our new V6 Jeans, which I'll personally oversee from start to finish
- A 30% lifetime discount on all future Slø products

I appreciate the honest review you left. Your feedback is crucial in driving the changes we're implementing. I understand if you're skeptical about these promises given your experience. That's why I want to prove our commitment to you. If you're willing, I'll provide you with daily updates on our progress, both on your specific order and our overall improvements.

As COO, I've come to Istanbul to resolve the issues causing delays in both production and shipping. My trip has been successful, and I can confirm that for all future orders, customers will receive their jeans within 30 days, with no sizing issues provided the correct measurements are submitted.

I'm sorry you've been waiting so long. Thank you for your patience despite our understaffed customer service team - another issue I'm actively resolving.

Please feel free to contact me directly at ralph@slojeans.co with any questions or concerns. I'm committed to restoring your faith in Slø and delivering the exceptional product and service you deserve.

Thank you for your patience and for giving us the opportunity to make this right. Your support means everything as we work to revolutionize the fashion industry with truly personalized, sustainable jeans. We stumbled badly out of the gate, but with feedback from customers like you, we're determined to reach our goal.

I know words mean little at this point, which is why I'm focused on actions. If you're willing to give us one more chance, I'm committed to showing you the Slø we always intended to be - a company that delivers exceptional, personalized jeans on time, every time.

Sincerely,
Ralph de Lisle
Chief Operating Officer, Slø

Svar från Slø - not fast fashion

1 aug. 2024

Dear Ash,

I'm Ralph, the new COO at Slø, and I want to personally address the frustrating experience you've had with your order from December 2023. Your review highlights several critical failures on our part, and I want to take this opportunity to apologize and explain how we're addressing these issues.

First and foremost, I'm deeply sorry for the lack of communication and the extended delay you've experienced. Over 200 days of waiting and multiple unanswered support requests are completely unacceptable. You're absolutely right - no jeans are worth this level of frustration and uncertainty.

I joined Slø in January 2024 to resolve exactly these kinds of issues. Here's what I'm doing to fix this situation:

1. Communication Overhaul: I've personally taken over customer service responses until we implement a new system. No more ignored emails or prolonged silences.
2. Production Transparency: I'm currently based at our Istanbul factory, implementing real-time tracking for every order. You'll know exactly where your items are at all times.
3. Delivery Commitments: We're restructuring our production line to ensure all orders are delivered within 30 days. No exceptions.
4. Quality Control: We're instituting rigorous checks to ensure no products leave our facility until they meet our standards.

Regarding your specific order, I want to make this right:

- We'll provide a full refund for your order.
- I'd like to offer you a complimentary pair of our new V6 jeans and a shirt, which I'll oversee personally from start to finish.
- As a gesture of goodwill, we'd like to offer you a lifetime 35% discount on all future orders.

I understand if you're hesitant to accept this offer given your experience. Your skepticism is more than warranted. That's why I want to prove to you that we've changed. If you're willing, I'll provide daily updates on your new items, from production to delivery.

You're right about our website transparency - we've stopped taking new orders until we can fulfill existing ones. However, this doesn't excuse the lack of communication you've experienced. We're committed to being more proactive and transparent with all our customers moving forward.

Your "sheer stubbornness" in seeing this through is admirable, and we don't take it for granted. Your feedback is driving real change in our operations.

Please feel free to contact me directly at ralph@slojeans.co. I'm here to address any concerns you may have and to ensure you finally get the products and service you deserve.

Thank you for your honesty. It's feedback like yours that ensures we'll never let this happen again.

Sincerely,
Ralph de Lisle
Chief Operating Officer, Slø

Svar från Slø - not fast fashion

Uppdaterad 8 okt. 2024

Hey Sally!

Oh my goodness, what a journey we've been on together! Thank you so much for taking the time to update your review and share your experience. We're absolutely thrilled to hear about the positive turn of events.

First off, huge congrats on your incredible 26kg weight loss journey!!! That's amazing, and we're honored to be part of your transformation. We're so glad we can resize your jeans to fit your new, fabulous self.

It's fantastic to hear that you're loving the quality and comfort of your jeans. Those pockets that fit all your essentials? That's exactly what we're aiming for! Thanks for the feedback about the belt loops - we'll definitely take that into consideration for future designs, especially for our curvy customers.

We appreciate your understanding about the handwashing process. It's part of our commitment to sustainable practices, and we're glad the slight variation in dye isn't too noticeable.

Your kind words about our improved customer support mean the world to us. We've been working hard to step up our game, and it's great to know it's paying off. Quick responses and keeping our promises are top priorities for us now.

We're truly sorry about your initial experience and the long wait you endured. We've made significant changes since then, and we're now able to deliver all new orders within 30 days of measurements being submitted, or we offer a full refund.

Thank you for giving us another chance and for acknowledging our improvements. Your feedback, both positive and critical, helped us continue to grow and get better.

We're so happy to have you as part of the Slø family, Sally. Here's to many more comfy, stylish days in your Slø jeans!

Stay groovy,
The Slø Team

Svar från Slø - not fast fashion

Uppdaterad 25 aug. 2024

Dear Jan

I'm Ralph, the recently appointed COO at Slø. Your review has left me deeply troubled and, frankly, ashamed of our performance. A 10-month wait with no jeans to show for it is inexcusable, and I want to address this head-on.

When I joined Slø in January, I knew we faced challenges, but your experience reveals just how deep our problems run. The constant excuses, the vanishing support page, the continued sales despite unfulfilled orders - it's a perfect storm of mismanagement that ends now.

I'm writing to you from our Istanbul factory floor, where I've been living and working for the past month. Here's what we're doing to fix this mess:

1. Immediate Action on Backlog: Your September 2023 order is being shipped now. I'll personally oversee its completion within the next 72 hours.
2. Radical Transparency: We'reliving at the factory to fix these issues once and for all, and we're going to be filming every minute of it from next week. Watch this space on socials.
3. Support Overhaul: Our missing support page? It's about to be back up. The aim is to go live with 24/7 live chat and a direct line to my team from November.
4. Sales Freeze: We've halted all new orders until every outstanding order is fulfilled. Our focus is 100% on customers like you who've been let down.

Now, let's talk about making this right for you:

- Full refund of your original order, plus 50% extra as compensation for your time and frustration. Please email me directly to arrange that.
- Two pairs of our upcoming V6 Jeans, featuring our latest innovations, shipped to you the moment they're ready.
- Lifetime VIP status: 35% off all future orders and priority production.

I know these offers might ring hollow after your experience. That's why I want you to hold us accountable. I'll send you daily video updates of your jeans being made, from fabric cutting to final stitching.

Your warning to potential customers is completely fair. We've failed spectacularly. But if you're willing to give us one last chance, I'm committed to showing you the Slø we always intended to be.

Please reach out to me directly at ralph@slojeans.co. I'm available any time to address your concerns.

Thank you for your brutal honesty. It's exactly the wake-up call we needed.

Sincerely,
Ralph de Lisle
Chief Operating Officer, Slø

P.S. We're documenting our turnaround efforts. With your permission, I'd like to feature your case as a prime example of how we're changing. Your story could be instrumental in holding us accountable and showing others our commitment to change. Would you be willing to help by letting us record your experience?

Svar från Slø - not fast fashion

Uppdaterad 1 aug. 2024

Dear Kendal,

I'm Ralph, the new COO at Slø, and I want to address the inexcusable delay you've experienced with your December order. Your frustration is entirely justified, and I'm deeply sorry for the broken promises and the "growing pains" excuses you've received.

Let me be clear: a 7-month wait for jeans that were promised in 40 days is unacceptable. Period. I joined Slø in January to tackle these exact issues, and your experience shows just how much work we still have to do.

I'm writing to you from the production floor of our Istanbul factory, where I've been living for the past month to oversee a complete overhaul of our operations. Here's what we're doing:

1. Expedited Production: I'm personally locating and fast-tracking your order. You'll have your jeans within 2 weeks.
2. Refund Plus: We're refunding your purchase, plus an additional $50 for the inconvenience. Please get in touch with me directly on my email below to arrange that.
3. Honest Communication: No more vague excuses. We're implementing a real-time order tracking system that shows exactly where your jeans are in the production process.
4. Delivery Guarantee: We're rebuilding our production line to ensure all future orders are delivered within 30 days, or they're free.

To make amends, I'd like to offer you:

- The full refund plus compensation mentioned above.
- A complimentary pair of our new V6 Jeans, which I'll personally oversee from start to finish.
- A lifetime 40% discount on all future Slø products.

I understand if you're skeptical about these offers. Your comparison to Levi's is fair - we've failed to deliver on our promise of superior, personalized jeans. That's why I want to prove our commitment to change. If you're willing, I'll send you daily video updates of your new jeans being made, from fabric cutting to final delivery.

Your honest feedback is crucial. It's driving real, tangible changes in how we operate. While we can't undo the frustration you've experienced, we're committed to earning back your trust.

Please contact me directly at ralph@slojeans.co to arrnge that compensation and get you your jeans quickly. I'm here to address any concerns and ensure you finally get the product and service you deserve.

Thank you for your candor. It's exactly what we need to hear to become the company we've always aimed to be.

Sincerely,
Ralph de Lisle
Chief Operating Officer, Slø

P.S. We're documenting our turnaround efforts. With your permission, I'd like to feature your case as a prime example of how we're changing. Your story could be instrumental in holding us accountable and showing others our commitment to change. Would you be willing to help by letting us record your experience?

Svar från Slø - not fast fashion

1 aug. 2024

Dear Mel,

I'm Ralph, recently appointed as COO at Slø. Your detailed review has left me profoundly concerned and, frankly, embarrassed by our performance. I want to address each issue you've raised and explain how we're tackling them head-on.

First, let me apologize unreservedly for the nightmarish experience you've endured since your Black Friday order. The delays, miscommunication, and broken promises are unacceptable.

I came on board in January because I believed in Slø's potential to revolutionize personalized jeans. However, your experience shows we've fallen catastrophically short of that goal. But here's what's I'm doing to change that:

1. Ordering System Overhaul: We're rebuilding our platform to accommodate multiple sizes per order. No more confusion or verification delays.
2. Transparent Production Updates: I'm implementing a real-time, honest tracking system. No more out-of-sync information or vague stages.
3. Quality Control Revolution: I'm personally overseeing a complete revamp of our QC process to eliminate repeated failures.
4. Communication Reboot: We're relaunching our social media with daily factory floor updates and reinstating our commitment to transparency.
5. Customer Service Transformation: I've taken personal control of our support team. Expect prompt, clear, and honest responses moving forward.

Regarding your chargeback, you made the right call. The team had no business asking you to cancel it, and I apologize for that inappropriate request.

Now, let's discuss making this right:

- We won't contest your chargeback. You deserve your refund, no questions asked. Please contact me at my below email address and we'll get that sorted for you.
- If you're willing, I'd like to offer you and your partner each a free pair of our upcoming V6 Jeans. I'll personally oversee their creation from start to finish.
- A lifetime 40% discount on all Slø products, should you ever consider giving us another shot.

I understand if these offers seem hollow after your ordeal. That's why, if you accept, I'll provide daily video updates of your jeans being made, addressing your specific concerns throughout the process.

Your decision to stick with established brands is fair. We've failed spectacularly to deliver on our promises. But if you're willing to give us one last chance, I'm committed to proving that we can become the company we've always aspired to be since the viral idea's birth on TikTok. The business just needed professional operational direction badly. That's now here.

Please feel free to reach out to me directly at ralph@slojeans.co. I'm available anytime to address your concerns or answer questions.

Your brutally honest feedback is exactly what we needed to hear. It's driving real, fundamental changes in our business.

Sincerely,
Ralph de Lisle
Chief Operating Officer, Slø

P.S. We're documenting our turnaround journey. With your permission, I'd like to share your experience as a key example of how we're addressing our failures and rebuilding trust from the ground up.

Svar från Slø - not fast fashion

Uppdaterad 27 aug. 2024

Dear Andrew,

I'm Ralph, the new COO at Slø, and I want to address the deeply disappointing and frustrating experience you and your family have endured. Your detailed account of our failures is both alarming and shameful. I sincerely apologize for the deception, unfulfilled promises, and lack of communication you've experienced.

I joined Slø in January 2024 to tackle these exact issues, and your story highlights just how far we've fallen short of our promises. Let me address each point you've raised:

1. Production Run Failure: The loss of your initial order due to mishandling is inexcusable. We've completely overhauled our production and quality control processes to prevent such incidents.
2. Order System Issues: We're rebuilding our ordering system to handle multiple items and promotional offers correctly. Your experience is driving this change.
3. Shipping and Tracking Problems: I'm personally overseeing the implementation of a new, reliable tracking system. No more disappearing numbers or false "preparing" statuses.
4. Communication Breakdown: I've taken direct control of our customer service. The lack of response you've experienced ends now.

Here's what I propose to make this right:

- A full refund for your original order, if not already provided.
- Three pairs of our new V6 Jeans (one for each originally ordered), which I'll personally oversee from design to delivery.
- A 35% lifetime discount on all future Slø products, should you ever consider giving us another chance.

I understand if you're skeptical of these offers, given your experience. That's why, if you accept, I'll provide regular, detailed updates on your order's progress, including video evidence of production and shipping.

Your zero-star assessment is fair. We've failed spectacularly to live up to our promise of being "different from the others." However, your feedback is invaluable in helping us truly become the company we aspired to be.

Please feel free to contact me directly at ralph@slojeans.co. I'm committed to addressing your concerns and answering any questions you may have.

Thank you for your honesty and detailed feedback. It's exactly what we need to drive real, lasting change at Slø.

Sincerely,
Ralph de Lisle
Chief Operating Officer, Slø

P.S. Your experience has been a wake-up call for my team. We're using it as a case study in our daily meetings to ensure we never repeat these mistakes. Thank you for helping us become better.

Svar från Slø - not fast fashion

2 aug. 2024

Dear Victoria,

I'm Ralph, the new COO at Slø, and I want to personally address the issues you've experienced with our product and customer service. Your feedback is invaluable, and I'm here to take decisive action to fix the issues that have caused both delays and unresponsiveness from our customer service team.

I joined Slø in January 2024 with a mission to revolutionize our approach to personalized jeans. Your experience highlights the areas where we need immediate improvement, and we're tackling them head-on:

1. Sizing Accuracy: We're launching a much-improved version of the AI-driven sizing tool next month to ensure precise fits for every customer.
2. Customer Service Transformation: I am hiring much-needed resources and talent to grow the customer service team and ensure a maximum 24-hour response time in the future.
3.. Streamlined Returns: returns and changes have been terrible in the past, with no system to adequately manage the process. I am implementing a new procedure in the company to be able efficiently to accept returns and arrange timely remakes when requested.

Now, here's how I want to make this right for you:

- I want to issue an immediate refund of your original order, processed within 24 hours. Please email me directly (see that below) to arrange that with me.
- A complimentary pair of our new V6 Jeans, with a personal fitting session with our lead designer.
- A 35% lifetime discount on all future Slø products.

I'm personally overseeing these changes from our Istanbul factory, where I've been based for the past month. I am living here - working and sleeping here with Kristian - to finally make Slø the company it was always intended to be. If you accept our offer, I'll provide you with regular updates on your new jeans, showcasing our improved processes.

Thank you for your honest feedback - it is driving real, positive change at Slø. We're committed to delivering the exceptional product and service you deserve, and we're excited to show you the results of our improvements.

At Slø, we've embarked on an ambitious journey to revolutionize the denim industry. We're not just creating a new product; we're pioneering an entirely new production process backed by cutting-edge software. This innovative approach comes with unique challenges, but it also holds the potential to transform how personalized clothing is made.

We're grateful for the understanding and support of our community as we refine our processes. Your patience has been invaluable as we work tirelessly to elevate our service to the high standards you deserve. Each iteration brings us closer to our goal of delivering perfectly fitted, sustainable jeans in record time.

We're excited about the progress we've made and even more thrilled about what's to come. Your feedback and support are integral to this journey, helping us shape the future of fashion.

Please feel free to contact me directly at ralph@slojeans.co. I'm here to ensure your complete satisfaction and to demonstrate the new Slø experience.

Thank you for your honesty and I hope you will give us the opportunity to make this right. We're looking forward to exceeding your expectations.

Sincerely,
Ralph de Lisle
Chief Operating Officer, Slø

P.S. We're documenting our transformation process, and with your permission, we'd love to share how your feedback has directly influenced our improvements.

Svar från Slø - not fast fashion

2 aug. 2024

Dear Melissa,

I'm Ralph, COO for Slø, and I want to personally address your concerns and disappointment.

First, let me apologize for the horrible experience you've had with our product and customer service. The issues with sizing, fabric quality, and lack of follow-up are completely unacceptable.

I joined Slø in January because I believe in our mission to revolutionize personalized fashion, and I've been working tirelessly since then to transform our operations.

Starting this business has been incredibly challenging. We're not just creating a new product; we're pioneering an entirely new production process backed by custom software. Every step, from fabric sourcing to measurement systems to final delivery, has been a learning experience. We've faced hurdles we never anticipated, from supply chain disruptions to software glitches.

However, these challenges do not excuse the poor service you've received. The lack of communication for months is particularly unacceptable, and it's a key reason why I'm here. I've personally taken over the management of all customer service tickets until we resolve the backlog and implement a new system.

Here's what we're doing to fix these issues:

1. I'm currently living at our factory in Istanbul -working here and sleeping here along with Kristian - implementing new systems to ensure all orders are delivered within 30 days and meet our quality standards.
2. We're revamping our measurement system to ensure accurate fits for every customer.
3. We're overhauling our customer service to provide prompt, 24-hour responses to all inquiries. Pease allow me some time to hire the right people to join the team and implement the new procedures.
4. We're implementing a new order tracking system to give real-time updates on the status of your jeans.

I'm happy to report that these operational transformation projects have already been a great success. We're seeing significant improvements in production speed, accuracy, and quality control.

Now, to make amends for your poor experience, I'd like to offer you:

- A full refund of your original order - please contact me about this directly on my email below to arrange.
- A complimentary pair of our new V6 Jeans from our upcoming investor-only launch in August (21-day delivery guaranteed).
- A 30% lifetime discount on all future Slø made-to-order products.

I understand if you're skeptical, given your experience. That's why I want to prove to you how far we've come. If you're willing, I'd like to personally oversee the production of your new pair of jeans and keep you updated throughout the process. This is an opportunity for us to demonstrate the success of our new systems and regain your trust.

Your feedback has been invaluable in driving these changes. If you have any questions or concerns, please don't hesitate to reach out to me directly at ralph@slojeans.co.

Thank you for your honesty, and I sincerely hope you'll give us the opportunity to make this right and show you the Slø we've always aimed to be.

Best regards,
Ralph de Lisle
Chief Operating Officer, Slø