So disapointed. Ordered my first pair of jeans with them in 2022, the experience was great and the jeans were awesome. Unfortunatly the jeans were lost on a holiday and I ordered a new pair i... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
First two jeans took a while but were great, third one ordered in 2023 and got email after email with excuses till december 2025. Now the site is offline and the email adress doesn't exist anymore...... Se mer
I've followed this company since early on and have been constantly impressed by their growth and willingness to adapt to meet the needs of their customers. This company cares more about the quality of... Se mer
As stated in my previous review received jeans that were too tight, too short and didn't have really deep pockets. After months of waiting. Returning and getting a refund seems to be impossible if you... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Slø is revolutionizing the fashion industry with sustainable, made-to-order jeans that fit perfectly. We're on a mission to end fast fashion by creating personalized denim using innovative technology and ethical production methods. Our unique approach ensures each pair of jeans is tailored to your exact measurements, offering unparalleled comfort and style. We're committed to transparency, quality, and customer satisfaction, aiming to deliver your custom jeans within 30 days. It's not easy, and building a new model for the fashion industry doesn't happen overnight. But we're working constantly to accelerate progress with our mission. Join us in reshaping the future of fashion - one pair of perfectly fitting, sustainable jeans at a time.
Kontaktuppgifter
8 The Green, 19901, Dover, USA
- support@slojeans.co
- slojeans.co
2,6
Dålig
170 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 10 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Would be an awesome concept if it worked
I really want to love this concept, unfortunately it just didn’t work.
I ordered a pair of jeans back in November. Production time was stated on the website to be about a month, but was delayed (they sent out an email stating it was because of high demand around Christmas). Fair game. I received a pair of jeans in late January.
So, after a two month wait I had my hopes up. Unfortunately, they didn’t quite live up to the hype. The colour (I ordered them in indigo) was lovely, but there was a slight flaw in some of the stitches; not too bad though. The fabric was disappointing. Surprisingly thin and did not really feel like proper denim. It does have a high content of elastane which makes sense in terms of fit but really does make the fabric a lot less sturdy. And you would think when they’re made to measure the elastane would not be necessary. I fear they would wear out quickly.
The real problem, however, was the fit. It was not just slightly off, they were actually unwearable, just way too big. Seemed several sizes off.
This kicked off the saga of the (attempted) return process. I requested a return which was granted after a few weeks on the basis that they made my jeans in the wrong size (size E instead of C I believe it was). I was told to wait for further updates on a new pair, and information on sending back the too-large pair.
After a month of waiting I got impatient and wrote to request an update. I was assured that they had been put into "express production" and would be finished in late March or early April (I think our definitions of "express" might be different) and I would receive further updates. I didn’t hear from them again.
In mid-April I had run out of patience entirely and wrote to ask for an update on my jeans (and if they were even making them) or if I would get a refund instead or what was happening. After YET ANOTHER two weeks and one more email from my side they finally responded that I would receive a refund and not to worry about returning the old too-large pair of jeans.
So after four months and A LOT of emails I have a pair of jeans that don’t fit and a headache. The customer service agent was nice enough though. They were just apparently incapable of writing emails without prompting.
A quick update as per the 15th of February 2025. I’d honestly forgotten all about this whole thing for a while. The company promised a pair of jeans that fit from their new release this last summer as well as a life time discount after seeing my review. However, they fell completely out of contact again. I have had no new jeans, I heard about their rollout in the summer only through their newsletter, and I have heard nothing about any discount.
As said, I had about forgotten the whole thing and I don’t really care much at this point about the promised attempt to make up for previous mistakes. I got my money back for the order that went wrong, so I consider all accounts settled despite what difficulties there may have been achieving this. But since trustpilot reminded me of this review I figured I’d still write a last update to the story.
I really do hope that this company has pulled it together in their weak areas because the concept really is awesome.
18 januari 2024
Omdöme utan inbjudan
Svar från Slø - not fast fashion
Dear Ellen,
I'm Ralph, COO for Slø, and I want to personally address your concerns and disappointment. Your detailed account of your experience is both illuminating and deeply troubling.
First, let me apologize for the series of failures you've experienced - from production delays to quality issues, sizing inaccuracies, and the frustrating return process. You're right; this is not the concept we envisioned, and we've clearly fallen short on multiple fronts.
I joined Slø in January because I believe in our mission to revolutionize personalized fashion. The reality is, we're attempting something that no one else in the industry is doing, precisely because it's incredibly challenging. We're not just creating a new product; we're pioneering an entirely new production process for fashion, backed by custom software. This journey has been filled with blood, sweat, and tears as we navigate uncharted territory.
Every step, from fabric selection to measurement systems to final delivery, has been a learning experience, often with unforeseen complications. We're striving to transform the fashion industry from a resource-intensive nightmare into a sustainable, personalized alternative. When we get it right - and we will - it has the potential to change the entire industry.
However, these challenges do not excuse the poor service you've received. The lack of proactive communication, the long waits between responses, and the failure to deliver on promises are unacceptable. It's precisely why I'm here.
Here's what we're doing to address these issues:
1. I'm currently living at our factory in Istanbul along with Kristian, overseeing a complete overhaul of our production process. We're sleeping here and working here, addressing fabric quality, fit accuracy, production, and fulfillment speed.
2. We're revamping our measurement system to ensure precise fits, reducing our reliance on elastane and focusing on true customization.
3. We're implementing a new customer service system with mandatory regular updates and a 24-hour response time.
4. We're overhauling our return and remake process to be swift and hassle-free.
I'm happy to report that these operational transformation projects have already shown significant success. We're seeing marked improvements in production accuracy, speed, and quality control.
To make amends for your poor experience, I'd like to offer you:
- A full refund of your original order
- A complimentary pair of our new V6 Jeans from our upcoming investor-only launch in August (21-day delivery guaranteed).
- A 35% lifetime discount on all future Slø made-to-order products.
I understand if you're skeptical about giving us another chance. That's why, if you're willing, I'd like to personally oversee the production of your new pair of jeans and keep you updated throughout the process. This is an opportunity for us to demonstrate the success of our new systems and regain your trust.
Your detailed feedback has been invaluable in driving these changes. If you have any questions or concerns, please don't hesitate to reach out to me directly at ralph@slojeans.co.
Thank you for your honesty and patience. I sincerely hope you'll allow us the opportunity to show you the Slø we've always aimed to be.
Best regards,
Ralph de Lisle
Chief Operating Officer, Slø
Not worth the money honestly
I’ve had my jeans for probably a year now and they have torn at the thighs. So much for re-enforced thigh sections I guess. Pockets are pretty nice. It seems that they changed the design from what they were advertising in the makings of this company. For example, the adjustable straps on the waistband to account for bloating is no longer a thing. Also the sizes aren’t actually based on your true measurements like how they said it was going to be. I’ve done the measurements and used their AI measuring tool and both times I’ve gotten a jean that was too big for me but I wasn’t going to return it AGAIN just because their sizes are weird. All in all, not worth the money honestly.
30 april 2024
Omdöme utan inbjudan
Svar från Slø - not fast fashion
Dear Suzuki,
I'm Ralph, COO for Slø, and I want to personally address your concerns and disappointment with your experience. Your feedback is incredibly valuable, and I thank you for taking the time to share it.
First, let me apologize for the issues you've encountered with your jeans. The tearing at the thighs and the sizing inaccuracies are unacceptable, and I'm deeply sorry for the frustration this has caused you.
I want to be transparent about the reality we're facing. At Slø, we're not just creating a new product; we're pioneering an entirely new fashion buying experience and production process.
This is a challenge that no one else in the industry has fully taken on, precisely because it's so difficult to get right. We knew from the start that it would take time to perfect, and we're incredibly sorry that our community, including you, has had to suffer through our learning process.
The changes in design features and the struggles with accurate sizing reflect the complex hurdles we've encountered along the way. Each challenge has been a lesson, and I assure you, we're learning and applying those lessons faster and faster now.
Here's what we're doing to address these issues:
1. I'm personally overseeing a complete revamp of our quality control process at our Istanbul factory to prevent issues like premature tearing.
2. We're using a much better fabric now thanks to an audit we've conducted with our suppliers. When you're the new kid on the block, you get screwed over sometimes. That won't be happening anymore.
3. We are in the process of implementing a new, more accurate measurement system that truly reflects individual body shapes.
4. We're revisiting our design features to ensure we're delivering on our promises of personalization and comfort.
To make amends for your disappointing experience, I'd like to offer you:
- A full refund of your original order - please contact me on my email below to arrange this with me directly.
- A complimentary pair of our new limited edition V6 Jeans, which introduce a higher quality fabric.
- A 30% lifetime discount on all future Slø products.
From this point on, we are committed to delivering perfectly sized, durable, and high-quality personalized jeans that will be the best-fitting piece of clothing you own. Now, we want to prove it to you.
If you're willing, I'd like to personally oversee the production of your new pair of jeans, ensuring they meet the standards you deserve. I'll keep you updated throughout the process, demonstrating the improvements we've made.
Thank you for your honesty and patience. Your feedback is crucial in helping us become the company we've always aimed to be - one that not only produces perfect-fitting, durable jeans but also transforms the fashion industry into a more sustainable, personalized model.
Please feel free to reach out to me directly at ralph@slojeans.co with any questions or concerns.
Best regards,
Ralph de Lisle
Chief Operating Officer, Slø
Slow really means slow
Slow really means slow. It took exactly 4 months from the day I paid for my jeans to the day I recieved them. During that time there were extended periods of no communication from the agency, mixed with slow communication and miscommunication.
All that would be fine if the ultimate product was good. Unfortunately, the jeans have the look and feel of bargain basement knockoffs.
The denim is thin. The cut is basic. The overall look is generic. I can’t tell you if the jeans reflect the ‘custom tailoring’ I’ve been waiting for because I’m sure my measurements have changed in the 4 months since I took them. The jeans fit but not flatteringly.
I could have bought name brand jeans in a similar fit 4 months ago and gotten some good wear out of them. Instead I’ve been putting off jeans that fit better under the premise of being about the recieve my cusyom tailored order.
They’re just not with it which is so disappointing to say because I loved the idea and ethos they pitched.
30 april 2024
Omdöme utan inbjudan
Svar från Slø - not fast fashion
Dear Jennifer,
I'm Ralph, COO for Slø. First and foremost, I want to apologize for the delay in responding to your review. Your feedback is extremely important to us, and it should have been addressed much sooner. I am in the process of transforming our whole customer experience function and responding, albeit late, to your review is part of this process.
I want to personally address your concerns and disappointment with your experience. Your detailed feedback is incredibly valuable, and I thank you for taking the time to share.
First, let me apologize for the extended wait time, poor communication, and the disappointing quality of the jeans you received. This falls far short of the experience we aim to provide, and I'm deeply sorry for the frustration this has caused you.
I want to be transparent about the reality we're facing. At Slø, we're not just creating a new product; we're pioneering an entirely new fashion buying experience and production process. This is a challenge that no one else in the industry has fully taken on, precisely because it's so difficult to get right. We knew from the start that it would take time to perfect, and we're incredibly sorry that our community, including you, has had to suffer through our learning process.
The delays, communication issues, and quality concerns you've experienced reflect the complex hurdles we've encountered along the way. Each challenge has been a lesson, and I assure you, we're learning and applying those lessons faster and faster now.
Here's what we're doing to address these issues:
1. I'm personally overseeing a complete revamp of our quality control process at our Istanbul factory to ensure the fabric quality and overall look meet the high standards our customers deserve.
2. We're using a much better fabric now thanks to an audit we've conducted with our suppliers. When you're the new kid on the block, you get screwed over sometimes. That won't be happening anymore.
3. We are in the process of implementing a new, more accurate measurement system that truly reflects individual body shapes and accounts for potential changes during the production period.
4. We're revisiting our design features to ensure we're delivering on our promises of personalization and comfort.
To make amends for your disappointing experience, I'd like to offer you:
- A full refund of your original order - please contact me on my email below to arrange this with me directly.
- A complimentary pair of our new limited edition V6 Jeans, which introduce a higher quality fabric.
- A 30% lifetime discount on all future Slø products.
From this point on, we are committed to delivering perfectly sized, durable, and high-quality personalized jeans that will be the best-fitting piece of clothing you own. Now, we want to prove it to you.
If you're willing, I'd like to personally oversee the production of your new pair of jeans, ensuring they meet the standards you deserve. I'll keep you updated throughout the process, demonstrating the improvements we've made.
Thank you for your honesty and patience. Your feedback is crucial in helping us become the company we've always aimed to be - one that not only produces perfect-fitting, durable jeans but also transforms the fashion industry into a more sustainable, personalized model.
Please feel free to reach out to me directly at ralph@slojeans.co with any questions or concerns.
Best regards,
Ralph de Lisle
Chief Operating Officer, Slø
Slowest Fulfillment Ever
TLDR: I still haven't received my pants. Don't buy these jeans if you want them this year.
I wanted to believe in Slo. I found them through TikTok and was so excited to hear about pants that seemed to be made by people who were finally listening to their customers. So in December of 2023 when they announced that they would be opening their own factory and would be selling the jeans at price, I put in my order for some jeans! I had hoped to receive them in time for the end of winter/beginning of spring and seeing the "21-30 day production" statement on their website just increased my hopes. Well those hopes are now dashed and I will be requesting a refund today.
Here's my timeline:
12/1/23 - Ordered pants and submitted size measurements
1/2/24 - Received a "Production Update" on order that pants were on a prompt schedule but did not pass Quality Control. The email read "The jeans weren't quite perfect." But promised "Your order is at the top of our priority list".
1/9/24 - Jeans are getting cut update
1/19/24 - Jeans are taking shape update (Stitching phase)
1/31/24 - Jeans are being washed update
1/31/24 - Offer to order another pair. I accepted. (no updates on this order since.)
2/12/24 - Ironing update
2/22/24 - Finishing update aka Quality Control
2/28/24 - Packing update; With promise of a tracking number soon.
3/5/24 - Quick update about order fulfillment email. Email says "that orders from your production batch are being packed as you read this email." Also "please note that your jeans are part of one of our larger production batches. So, please do not worry if it takes some time for you to receive your tracking number."
3/20/24 - Sent an email to customer service stating that I haven't received my tracking number yet and asking to receive it.
3/21/24 - Received a response. Was promised that the jeans are "finished with production" and "being packed as we speak". Also that I "should be receiving [my] tracking number before the end of March".
4/1/24 - Received Shipment email with tracking number. Shipment lists just pants as "shipped" while free shirt is "awaiting shipment".
PTS tracking just shows package is "Preparing" and has been since. Status history shows shipment data was received March 29th and has not updated since.
Honestly I forgot about my jeans. It's almost summer and I haven't received any updates since. It truly feels like that's what they wanted me to do. They wanted me to forget about my order so they could never send them. Today I will be requesting a refund and will update if needed.
Update: I received my refund. No further updates needed
24 april 2024
Omdöme utan inbjudan
Svar från Slø - not fast fashion
Dear Sam,
I'm Ralph, COO for Slø. First and foremost, I want to apologize for the delay in responding to your review. Your feedback is extremely important to us, and it should have been addressed much sooner. I am in the process of transforming our whole customer experience function and responding, albeit late, to your review is part of this process.
I want to personally address your concerns and disappointment with your experience. Your detailed timeline of events is incredibly valuable, and I thank you for taking the time to share it.
I'm deeply sorry for the extended wait and the series of delays you've experienced. The breakdown in communication and the failure to deliver on our promised timelines are unacceptable. I understand your frustration and disappointment, especially given your initial excitement about our product.
I want to be transparent about the reality we're facing. At Slø, we're pioneering an entirely new fashion buying experience and production process. This is a challenge that no one else in the industry has fully taken on, precisely because it's so difficult to get right. We knew from the start that it would take time to perfect, and we're incredibly sorry that our community, including you, has had to suffer through our learning process.
Regarding the tracking number issue, I want to clarify that I personally packed up and shipped from the factory all packages that had a tracking number for a long time. You should receive that in 7-10 days. If for any reason you don't please email me directly on my email at the bottom of this review.
The hold-up was part of a major communication breakdown between our business, our factory, and our shipping partner. I'm pleased to say this issue has now been permanently resolved.
Here's what we're doing to address these issues:
1. Kristian and I are now living, sleeping and working at our factory in Istanbul to transform this business into what it was originally envisioned to become.
2. We've completely overhauled our communication system with our shipping partners to prevent future delays and miscommunications.
3. We're implementing a new, more accurate production timeline system to provide realistic expectations for our customers. We can now produce and deliver in 30 days or less. We'll officially be launching this in October.
4. We're revamping our customer service to ensure prompt and accurate updates throughout the production process.
5. I'm personally overseeing quality control to ensure that when jeans do ship, they meet our high standards.
I understand that you've already received a refund, and I'm glad we were able to process that for you. However, I'd also like to offer you the following:
- A complimentary pair of our new limited edition V6 Jeans, which introduce a higher quality fabric and improved production process.
- A 30% lifetime discount on all future Slø products.
From this point on, we are committed to delivering perfectly sized, durable, and high-quality personalized jeans within the promised timeframe. If you're willing to give us another chance, I'd like to personally oversee the production of your new pair of jeans, ensuring they meet the standards you deserve and arrive in a timely manner.
Thank you for your honesty and patience. Your feedback is crucial in helping us become the company we've always aimed to be - one that not only produces perfect-fitting, durable jeans but also transforms the fashion industry into a more sustainable, personalized model.
Please feel free to reach out to me directly at ralph@slojeans.co with any questions or concerns.
Best regards,
Ralph de Lisle
Chief Operating Officer, Slø
I had one decent experience and now am still waiting on my 2nd order
I ordered from their soft launch and got my first pairs of jeans after multiple delays. I then ordered again in November 2023 and haven't received any updates since February 27, 2024. I just want the jeans I ordered. Their customer service is backed up and the last few emails I got were excuses as to why I hadn't received my items yet.
18 april 2024
Omdöme utan inbjudan
Svar från Slø - not fast fashion
Dear Emily,
I'm Ralph, COO for Slø. First and foremost, I want to apologize for the delay in responding to your review. Your feedback is extremely important to us, and it should have been addressed much sooner. I am in the process of transforming our whole customer experience function and responding, albeit late, to your review is part of this process.
I want to personally address your concerns and disappointment with your experience. Your patience through multiple orders and delays is commendable, and I'm deeply sorry that we've failed to meet your expectations.
Regarding your November 2023 order, if you have a tracking number that hasn't shown any progress for a long time, I have some good news. We've finally resolved a fundamental communication issue with our shipping partner, and those packages have now been shipped. You should receive your jeans within 7-10 days, at last.
I understand your frustration with the lack of updates and the excuses you've received. This is unacceptable, and we're taking decisive action to fix these issues. Here's what we're doing:
1. Kristian and I are now living, sleeping and working at our factory in Istanbul to transform this business into what it was originally envisioned to become.
2. We've completely overhauled our communication system with our shipping partners to prevent future delays and miscommunications.
3. We're implementing a new, more accurate production timeline system to provide realistic expectations for our customers.
4. We're revamping our customer service to ensure prompt and accurate updates throughout the production process.
5. I'm personally overseeing quality control to ensure that when jeans do ship, they meet our high standards.
To make amends for your disappointing experience, I'd like to offer you:
- A full refund of your November 2023 order - please contact me on my email below to arrange this with me directly.
- A complimentary pair of our new limited edition V6 Jeans, which introduce a higher quality fabric.
- A 30% lifetime discount on all future Slø products.
At Slø, we're pioneering an entirely new fashion buying experience and production process. This is a challenge that no one else in the industry has fully taken on, precisely because it's so difficult to get right. We knew from the start that it would take time to perfect, and we're incredibly sorry that our community, including you, has had to suffer through our learning process.
If you're willing to give us another chance, I'd like to personally oversee the production of your new pair of jeans, ensuring they meet the standards you deserve. I'll keep you updated throughout the process, demonstrating the improvements we've made.
Thank you for your patience and feedback. It's crucial in helping us become the company we've always aimed to be - one that not only produces perfect-fitting, durable jeans but also transforms the fashion industry into a more sustainable, personalized model.
Please feel free to reach out to me directly at ralph@slojeans.co with any questions or concerns.
Best regards,
Ralph de Lisle
Chief Operating Officer, Slø
Never received my order, did receive a refund
I placed an order on 12/02/2023 and as of 3-19-24 had it cancelled and refunded.
At first everything went fine, I received production updates well within their estimated timelines.
1-19-24 is when I got my "tracking coming" email. I received the tracking information on 1-23-2024 which stated it was pending shipping with a tracking number created 1-13-24
By 2-14-24 it had not made any progress past pending shipping and I emailed customer service. They gave a same day response, vaguely pushing the fault to the shipping company.
On 2-27-24 a mass update email went out assuring customers that shipping would be resuming back to normal within the next week. They also acknowledged that some tracking numbers were no longer working, mine included now came up with an error message instead of any information.
On 3-12-24 I emailed again requesting an update. On 3-17-24 I received another extremely vague response that they would do a "deep investigation" into it and would be back to me. I responded that I was extremely unsatisfied at this point and either would like a concrete update by the end of the business week or my order to be refunded.
On 3-19-24 they replied apologizing for the issues, but did process my order to be cancelled and refunded which was received by my account prior to writing this review.
19 mars 2024
Omdöme utan inbjudan
Svar från Slø - not fast fashion
Dear Emily,
I'm Ralph, COO for Slø. I want to start by apologizing for the delay in addressing your review. We're in the process of overhauling our customer feedback system, and I'm personally committed to ensuring every voice is heard.
Your detailed account of your experience from December 2023 to March 2024 is both enlightening and deeply concerning. The series of delays, vague updates, and communication breakdowns you've described are far from the standard we aim to set. I'm grateful for your patience throughout this ordeal and for taking the time to share your journey with us.
While I'm glad we were able to process your refund, I understand that this doesn't make up for the months of frustration and uncertainty you endured. Your experience has highlighted several critical areas where we've fallen short, and I want you to know that we're taking concrete steps to address these issues.
Since joining Slø, I've been working tirelessly to transform our operations. Here's a glimpse into what we're doing:
1. Kristian (our founder) and I have relocated to our Istanbul factory. We're living and working on-site to oversee every aspect of production and shipping personally.
2. We've completely revamped our shipping partnership. The issues you faced with tracking numbers and shipping delays should now be a thing of the past.
3. We're implementing a new, real-time order tracking system that will provide accurate, up-to-date information at every stage of production and shipping.
4. Our customer service team is being rebuilt from the ground up, with a focus on providing clear, timely, and helpful responses.
While I understand your trust in us has been shaken, I'd like to offer you an opportunity to experience the new Slø:
- A complimentary pair of our latest V6 Jeans, produced under our new quality control measures.
- A 30% lifetime discount on all future Slø products.
If you're willing to give us another chance, I'll personally oversee every step of your order, providing you with direct updates along the way.
At Slø, we're attempting something unprecedented in the fashion industry - a truly personalized, sustainable jean production process. It's been a challenging journey, but with feedback like yours, we're getting closer to realizing our vision.
Thank you for your honesty and for holding us accountable. If you have any questions or concerns, please reach out to me directly at ralph@slojeans.co.
Best regards,
Ralph de Lisle
Chief Operating Officer, Slø
Comfy but didn't last long
These jeans are sooo comfy! However, I wore them from around December to March and they already ripped on the butt seam. They were not too tight and in fact sort of baggy. I expected much longer wear time on these than that for the price. I was part of the lighthouse group and wanted to love this brand so bad but idk if I'll be ordering again or not after this :/
15 mars 2024
Omdöme utan inbjudan
Svar från Slø - not fast fashion
Dear Morgan,
I'm Ralph, COO for Slø. I apologize for the delay in responding to your review. Your feedback is crucial, and I'm personally addressing all customer concerns as we transform our customer experience.
I'm thrilled you found the jeans comfortable, but disappointed about the premature ripping. This falls short of our quality standards, especially for our valued lighthouse group members.
In the early batch that you received, we used third-party manufacturers and were completely let down by the quality we were promised. So we built our own factory, and now we make our own, to the highest quality standards.
We're also taking further action to improve our product and service:
1. Kristian and I are now living and working at our Istanbul factory to oversee production and quality control personally.
2. We've switched to a more durable, higher-quality denim after a thorough supplier audit.
3. We're reinforcing all stress points, including seams, for better durability.
4. We've implemented more rigorous quality checks throughout production.
To make amends, I'd like to offer you:
- A full refund for your original order (contact me directly to arrange).
- A complimentary pair of our new V6 Jeans with improved fabric and construction.
- A 30% lifetime discount on all future Slø products.
I understand your hesitation about ordering again, but I hope you'll let us prove ourselves. If you accept, I'll personally oversee your new jeans' production and keep you updated throughout.
At Slø, we're pioneering sustainable, personalized fashion. It's been challenging, but we're learning and improving daily. Your feedback as a lighthouse member is invaluable in achieving our vision.
Thank you for your support and honesty. Please reach out to me at ralph@slojeans.co with any concerns.
Best regards,
Ralph de Lisle
Chief Operating Officer, Slø
Cautiously Optomistic
Update 8/21/2024:
I was offered a refund for the pants, which they didn't need to do, but I appreciate it a lot. Their newest employee, Ralph, has been doing a lot of work to get through the open tickets and address customer concerns. They have taken many steps in the right direction over the past few weeks!
I will continue to watch this company, but I am unsure if I will purchase from them again. Ultimately, I thought the pants would be much more customizable than they ended up being, and with my body shape I just haven't been very satisfied with their options.
I hope as they continue to rebuild and grow they'll be able to offer more flexible options, because that's what got me excited about Slo in the first place.
13 november 2023
Omdöme utan inbjudan
Svar från Slø - not fast fashion
Dear Ari,
I'm Ralph, COO for Slø. I apologize for the delay in responding to your review. Your feedback is crucial, and I'm personally addressing all customer concerns as we transform our customer experience.
I'm deeply sorry for the issues you've experienced with your second order and the subsequent lack of proper communication. Your experience highlights several areas where we've fallen short, and I want to assure you we're taking immediate action to address these problems.
Here's what we're doing to improve our customer service and communication:
1. I'm personally overseeing a complete overhaul of our customer service team, implementing new training and response protocols.
2. We're replacing our automated response system with a dedicated team to provide personalized, prompt replies to all inquiries.
3. We're fixing all our communication channels, including our Linktree and Discord links, to ensure customers can easily reach us through their preferred platform.
4. We're implementing a new order tracking system that will provide real-time, accurate updates on the status of each order.
I'm glad to hear we've reached out to you via email about your correct order. I want to personally ensure you receive the jeans you originally requested. To make amends, I'd like to offer you:
- A complimentary pair of our V6 jeans, now of course in the correct size and style.
- A full refund for the incorrect pair you received.
- A 30% lifetime discount on all future Slø products.
I understand your fatigue with the situation, but I hope you'll allow us one more chance to make this right. If you accept, I'll personally oversee the production of your new jeans and keep you updated throughout the process.
At Slø, we're committed to realizing our vision of personalized, sustainable fashion. Your feedback is invaluable in helping us improve and achieve this goal.
Thank you for your patience and honesty. Please feel free to reach out to me directly at ralph@slojeans.co with any concerns.
Best regards,
Ralph de Lisle
Chief Operating Officer, Slø
Scam
Ordered my jeans 2 years ago. Still no jeans. Only empty promises.
1 mars 2024
Omdöme utan inbjudan
Svar från Slø - not fast fashion
Hi, I am sorry that you've waited so long and still have not received your pairs of jeans from our soft launch. That was our first time manufacturing made-to-order jeans, and although we experienced some issues with production and fulfillment, we reached out to all our customers affected by this and provided additional compensation. It appears, however, that we may have failed to communicate our updates to you, and I am sorry that you've had such a poor experience and feel scammed as a result.
This is certainly not the experience we strive to provide and want any of our community members to remember. Please reach out to us at support@slojeans.co with your order number and I will refund you. Furthermore, if you are willing to give us another chance to make things, I will do whatever I can to ensure we get you the best-fitting pair in your wardrobe and make this right.
Abhi
The fit is incredible
The fit is incredible! I was genuinely surprised by how well they fit given I have an odd body type that usually requires lots of adjusting (going up in waist to accommodate my big thighs, finding extra long lengths given my height). Slo nailed it! And they're comfy and stretchy and durable, too! They feel sturdy, but not heavy. They have a good stretch to them, which I need and appreciate. Overall, very impressed. It lived up to the hype! I shared pictures and videos with my friends encouraging them to get their own given my great experience :)
5 februari 2024
Omdöme utan inbjudan
They've Ironed Things Out
Loved the TikToc story, decided to try them for myself. Don't think I'll go back to traditional jean shopping - why not just order some custom made to fit and have them delivered to your door?
18 november 2023
Omdöme utan inbjudan
Great jeans!
Ordered the jeans in November and they came.in early January - perfectly fine timeframe for made to order jeans.
They are very lightweight and they look great, so far they haven't faded and are very comfortable. The fact that they fit perfectly.is a huge plus! I would buy these again in a heartbeat if I needed another pair of jeans, and I would recommend these to friends and family looking for jeans as well.
20 februari 2024
Omdöme utan inbjudan
The jeans didn’t fit and the service was bad
The jeans didn’t fit and even had a small hook but the company didn’t take them back, so now an unused pair of jeans just lays around in my wardrobe. Also they answer their mail after a month or even two
28 augusti 2023
Omdöme utan inbjudan
Svar från Slø - not fast fashion
Dear Diana,
I'm Ralph, COO for Slø. First and foremost, I want to apologize for the delay in responding to your review. Your feedback is extremely important to us, and it should have been addressed much sooner. I am in the process of transforming our whole customer experience function and responding, albeit late, to your review is part of this process.
I'm deeply sorry to hear about your experience with ill-fitting jeans, the quality issue with the hook, and our failure to accept the return. This, coupled with our unacceptable delay in responding to your emails, falls far short of the service we aim to provide.
Your review highlights critical areas where we urgently need to improve, and I want you to know that we're taking immediate action to address these issues. Here's what we're doing to transform our customer service and communication:
1. Kristian and I are now living, sleeping, and working at our factory in Istanbul to oversee every aspect of our operation and ensure we deliver on our promises.
2. We're completely overhauling our customer service team, implementing new training and response protocols to ensure prompt, helpful replies within 24 hours.
3. We're revamping our return policy and process to be more customer-friendly, ensuring that issues like yours are resolved quickly and satisfactorily.
4. We're implementing a new quality control system to catch and correct issues like the hook you mentioned before jeans leave our factory.
To make amends for your disappointing experience, I'd like to offer you:
- A full refund for the jeans you received, even if you've worn them. Please contact me directly at the email below to arrange this.
- A complimentary pair of our new V6 Jeans, this time, a partect fit.
- A 30% lifetime discount on all future Slø products.
I understand if you're hesitant about giving us another chance, but I hope you'll allow us to demonstrate how we've improved. If you accept, I'll personally oversee the production of your new jeans and keep you updated throughout the process.
At Slø, we're committed to revolutionizing the fashion industry with truly personalized, sustainable jeans. It's been a challenging journey, but feedback like yours is crucial in helping us improve and achieve our vision.
Thank you for your honesty. If you have any questions or concerns, please don't hesitate to reach out to me directly at ralph@slojeans.co.
Best regards,
Ralph de Lisle
Chief Operating Officer, Slø
I've been following this company since day one
I've been following this company since day one and am very impressed at what they've achieved thus far! I've bought a pair of jeans from the very first launch and now from the first launch in the new factory. The rise in quality is amazing!
Jeans a very soft and stretchy, really comfortable! Measuring and finding the right fit took a while but was very worth it!
Shipping was also very quick (for the circumstances) and without any problems!
Hope the jeans last as long as promised :)
15 februari 2024
Omdöme utan inbjudan
Impossible to get a refund
As stated in my previous review received jeans that were too tight, too short and didn't have really deep pockets. After months of waiting. Returning and getting a refund seems to be impossible if you don't upload PICTURES OF YOURSELF WEARING THE FAULTY SIZED PRODUCT. They think their policy overrides law. Also not only the production is slø, getting an answer also takes ages. Please beware
15 februari 2024
Omdöme utan inbjudan
Svar från Slø - not fast fashion
Hi Flora, I am sorry that we weren't able to help you with the sizing issues with your pair of jeans. I understand that our policies are different compared to other online clothing brands, and this is primarily because we are a made-to-order company and only commence production once an order is received. That being said, we certainly don't believe our policies override the law and I am sincerely sorry that this was the impression left. The pictures we request from our customers during the size-related exchange process are to help us understand where we have gone wrong with sizing, and to determine a new size so we can put a pair of replacement jeans into production.
As mentioned before, our sizing system is a work in progress, and we are working hard on simplifying the sizing procedure so we can provide the perfect fit. I am sorry that we weren't able to come to a resolution for your case and for that reason, I have gone ahead and refunded you completely.
Abhi
Amazing jeans, amazing company!
I've followed this company since early on and have been constantly impressed by their growth and willingness to adapt to meet the needs of their customers. This company cares more about the quality of their product than about profit and it shows! The most recent jeans coming out of their factory are amazing and built to last. Over the top pocket space, soft and stretchy material, great fit, all around the best jeans I've ever owned!
30 januari 2024
Omdöme utan inbjudan
Great fit
Great fit, deep pockets, and a wonderful feel. I don't think I'll buy any other pair of jeans again.
11 februari 2024
Omdöme utan inbjudan
I love them
I love them! They are so comfy, resistant, and cute!I was a little nervous about the sizing (if I would’ve made a error) but they are perfect, I don’t even need a belt! I recommended them to all my friends and family :) I am already looking at which model will be my next purchase.
9 februari 2024
Omdöme utan inbjudan
My boyfriend stole my jeans
It's like they were made just for me (they were). The cotton feels really sturdy when compared to previous pairs of
jeans I got elsewhere. My glowing endorsement always comes back to this one fact: my boyfriend stole my jeans.
8 februari 2024
Omdöme utan inbjudan
You need these jeans in your life
First, the fit. These are roomy and so comfy! I usually hate the waistline of jeans (doesn't matter where it lies, it usually makes me feel claustrophobic...) But these are so lovely I even ventured for a more fitted size (and can't wait for them to arrive!) These jeans feel like leggings. Or jeggings? But they're structured so still look nice. The material is so soft it's wild!
Second - Shorts.... I'm gonna need some jean shorts this summer.
And third, the shipping. This was made manageable for my nearly non-existent patience by the regular and cute updates on the process for my order.
Overall I've had a lovely experience with this company and their jeans, I will be a regular customer without a doubt, and I cannot recommend them enough!
8 februari 2024
Omdöme utan inbjudan
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