I found Smug by having a free product a long time ago. Before then I used to struggle to sleep with the light. Since I have been using the sleep masks I get a very restful nights sleep. The masks don’... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Lovely soft eye mask and headband. My daughters have bought a few different ones in the past but they have looked and felt quite cheap and often stitching had come undone but these feel much more prem... Se mer
Företaget har svarat
I have always loved SNUG's products - the eye masks have a silky smooth material so are really comfy to sleep in. Recently I received 3 items as a Christmas gift, the palm themed hair wrap, shower cap... Se mer
Företaget har svarat
Ordering and delivery were all fine but the shower cap I ordered wasn’t at all. Quality not great but more importantly it’s tiny. I emailed Support thinking maybe I got a faulty one but apparently n... Se mer
Företagsinformation
Skrivet av företaget
It all started with one genius idea: Keli, our founder, was tired of flimsy, ineffective sleep masks that didn’t block light or protect her lashes. So, she designed her own—a contoured, 100% blackout sleep mask that was comfy, chic, and, frankly, a game-changer. Turns out, she wasn’t alone. Millions of people around the world fell in love with SMUG’s original mask. From there, we didn’t stop—expanding into vibrant designs, wellness must-haves, and beauty essentials to help you sleep, relax, and look fabulous doing it. Today, SMUG offers a wide range of self-care and relaxation products designed to elevate your daily routine. Whether you’re unwinding with our soothing shower steamers, pampering yourself with a crystal glass nail file, or easing tension with a lavender-infused body wrap, we believe in making luxury self-care effortless. We also stock stylish shower caps to keep your hair dry in style, practical wash bags for beauty essentials on the go, and a growing collection of home, beauty, and fitness products. Every SMUG product is created with comfort, convenience, and a touch of luxury in mind, helping you feel refreshed, recharged, and ready to take on the day. Now, SMUG is on a mission to make self-care simple, proving that a little pampering and a great night’s sleep can make life brighter. Ready to join the SMUG revolution?
Kontaktuppgifter
West Street, SM1 1SH, Sutton, Storbritannien
- hello@sleepsmug.com
- sleepsmug.com
4,0
Bra
181 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great until it falls apart
When I first bought this I was in LOVE! Full blackout eyemask with a super comfy material that didn't feel like it was compressing my eyes, gave me the perfect sleep every night. The elastic wore out quite soon but I just tightened the band and got on with it. 3 months later - having worn it every night - it is in tatters and I can see all of the inner materials. Really sad about it because its a lot of money to have to replace every few months and not at all sustainable
18 april 2024
Omdöme utan inbjudan
Svar från SMUG.
Please email our customer support (hello@sleepsmug.com) with images of the faulty mask so that we can pass to our manufacturer for review of quality. And if you let us know your shipping address we will arrange for a replacement to be sent.
The best wellness brand!
SleepSmug stands out as one of this year's most innovative and comprehensive wellness brands I've come across. Their products strike a perfect balance between affordability and exceptional craftsmanship, boasting a remarkable blend of functionality and aesthetics. Personally, I'm enamored with their 3D contoured sleeping mask, a gem that's unmatched in the market. What's more, their exemplary after-sales service consistently responds within 24 hours!
28 september 2023
Omdöme utan inbjudan
I make an order on july from Spain
I make an order on july from Spain
At the moment you make the order and pay it is said to pay 3.95 E for shipping at the webpage, and it isn´t said anything about extra charges because of the delivery outside UK.
The information it is provided only at "shipping" info outside the usual information.
The information is not directly given and i have to extra pay 15.47 E .
unethical and bad treatment to the client
9 augusti 2023
Omdöme utan inbjudan
Svar från SMUG.
All orders outside the UK can be subject to customs charges and import duties and are something decided by the destination country and not something we have control over.
Please see the below information which can be found on our website under the Shipping & Returns page:
Customs Charges
Please note, if you are ordering goods for delivery outside of the UK, your shipment may be subject to import duties and taxes which are levied once the goods reach the country of destination, and any charges relating to customs clearance must be paid by you.
It is accepted by you that SMUG Retail Ltd has no control over additional charges in relation to customs clearance. SMUG Retail Ltd recommends that you check for more information regarding importation taxes/duties before you place your order. You will be the importer of record so will be responsible for any import VAT and duty that needs to be paid. In addition, any charges for import clearance will be paid by you, the customer.
Nice patterns bad quality
Lovely patterns, and the dome is great as it doesn't touch eyelashes. For the first few weeks it's great, total black out from light and a good night sleep. But after a few months the inner lining begins to peel away, and the elastic strap stretches and freys. Not good quality for longevity at all.
19 juni 2023
Omdöme utan inbjudan
Svar från SMUG.
We'd happily provide you with a replacement for your faulty mask. Please get in touch with our customer services team via hello@sleepsmug.com
Good design, badly made
Truly awful quality mask. Purchased several months ago and at first I really loved it, it does completely black-out your surroundings and it works for side sleepers (thought I did find the strap annoying). But after 3 months the inner lining disintegrated and there was this glue under the lining that suck to my face it was horrible and frayed at the edges. I sent a message to customer service with pictures but no reply at all (yes I checked my spam folder). I'm so disappointed because these masks were so well reviewed but clearly made so badly, I'm not sure what to trust now and having terrible nights sleep without a good mask.
5 februari 2023
Omdöme utan inbjudan
Svar från SMUG.
We were sorry to hear you had an issue with your sleep mask and that you had not had a reply to your original email advising us of this. Unfortunately for some reason, we don't seem to have received any emails from the email address you provided, or the address used in your order. But not to worry, we have sent a replacement to you. Apologies for the inconvenience caused.
Order arrived on time .
Order arrived on time .. had a problem with missing item but rectified immediately very happy with this service
17 december 2022
Fantastic company
Fantastic company, great customer service! Love their products, such good quality.
21 november 2022
Omdöme utan inbjudan
Love the sleep masks from Smug
Love the sleep masks from Smug, I'm loving my new satin one. Really soft and great quality. Definitely going to order some as Christmas gifts!
1 december 2022
Omdöme utan inbjudan
Smug contoured sleep mask
I was gifted a smug eye mask for my birthday last year and I’m converted! It’s a contoured design that doesn’t touch my eyelashes,has an adjustable Velcro strap and a funky leopard print(now want the flamingo one)It blocks out the light in my bedroom and is so comfortable that I can actually get a lie-in at the weekend.Highly recommend!
28 januari 2022
Omdöme utan inbjudan
Perfect nights sleep
I am so pleased with the sleep mask and lavender spray I ordered from this company. The mask blocks out all light and is comfortable to wear. I also love the print. The spray smells gorgeous on my pillow. Fast delivery too. I would recommend smug if you are looking for good quality products.
23 november 2022
Omdöme utan inbjudan
My daughter loves the stuff from here
My daughter loves the stuff from here. Great ideas for birthday and Christmas gift sets.
5 juni 2022
Omdöme utan inbjudan
Avoid!!!
I've placed an order on the 14th of June and no sign of the order. I've contacted customer service three times on separate occasions and no reply.
Not sure of the validity of this company. Either way, steer away from this company!
25 juni 2022
Omdöme utan inbjudan
Svar från SMUG.
Hi,
I'm sorry to hear you've had an issue with your order and i'm very sorry for the late reply.
If you have previously contacted us at hello@sleepsmug.com our emails often end up in spam. Please contact us again via that email or on Facebook or Instagram and we will do everything to rectify the issue.
Thank you,
Abby
Excellent company
This company’s customer service is excellent. Their eye masks are such good quality I can’t give them a good enough review
24 augusti 2021
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.