I found Smug by having a free product a long time ago. Before then I used to struggle to sleep with the light. Since I have been using the sleep masks I get a very restful nights sleep. The masks don’... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Lovely soft eye mask and headband. My daughters have bought a few different ones in the past but they have looked and felt quite cheap and often stitching had come undone but these feel much more prem... Se mer
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I have always loved SNUG's products - the eye masks have a silky smooth material so are really comfy to sleep in. Recently I received 3 items as a Christmas gift, the palm themed hair wrap, shower cap... Se mer
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Ordering and delivery were all fine but the shower cap I ordered wasn’t at all. Quality not great but more importantly it’s tiny. I emailed Support thinking maybe I got a faulty one but apparently n... Se mer
Företagsinformation
Skrivet av företaget
It all started with one genius idea: Keli, our founder, was tired of flimsy, ineffective sleep masks that didn’t block light or protect her lashes. So, she designed her own—a contoured, 100% blackout sleep mask that was comfy, chic, and, frankly, a game-changer. Turns out, she wasn’t alone. Millions of people around the world fell in love with SMUG’s original mask. From there, we didn’t stop—expanding into vibrant designs, wellness must-haves, and beauty essentials to help you sleep, relax, and look fabulous doing it. Today, SMUG offers a wide range of self-care and relaxation products designed to elevate your daily routine. Whether you’re unwinding with our soothing shower steamers, pampering yourself with a crystal glass nail file, or easing tension with a lavender-infused body wrap, we believe in making luxury self-care effortless. We also stock stylish shower caps to keep your hair dry in style, practical wash bags for beauty essentials on the go, and a growing collection of home, beauty, and fitness products. Every SMUG product is created with comfort, convenience, and a touch of luxury in mind, helping you feel refreshed, recharged, and ready to take on the day. Now, SMUG is on a mission to make self-care simple, proving that a little pampering and a great night’s sleep can make life brighter. Ready to join the SMUG revolution?
Kontaktuppgifter
West Street, SM1 1SH, Sutton, Storbritannien
- hello@sleepsmug.com
- sleepsmug.com
4,0
Bra
181 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från SMUG.
Hello KS,
Thank you for your kind review. We’re so pleased to hear you found the website easy to use, your order arrived on time, and that you’re happy with the product.
We really appreciate your support and hope to see you again soon.
Svar från SMUG.
Hello Jan,
Thank you for your review. We’re glad to hear your sleep mask arrived quickly and met expectations.
We really appreciate your support and hope you’re enjoying a great night’s sleep.
Gift Message Option?
I ordered a shower cap as a gift, because I liked my own one. Only docked one star because there was nowhere to add a gift message.
13 juni 2025
Svar från SMUG.
Hello Margaret,
Thank you for your kind review, and we’re so pleased to hear you liked your shower cap enough to gift one to someone else – that really means a lot.
We appreciate your feedback about the gift message option. It’s a great suggestion and something we’ll definitely look into.
great sleeping support
9 juni 2025
Svar från SMUG.
Hello Rebecca,
Thank you for your review! We’re so pleased to hear you’re happy with the sleep support our product provides.
We really appreciate your feedback and hope you continue to enjoy restful nights.
Absolute game changer
These eye masks are super comfy and block ALL light out! Literally everything! For someone who suffers from insomnia I have finally managed to get some decent sleep! Will be buying more so as to never not be without one!
6 juni 2025
Svar från SMUG.
Hello NG,
Thank you so much for your fantastic review. We’re absolutely thrilled to hear that our eye mask has made such a difference to your sleep – especially as someone who suffers from insomnia.
It’s wonderful to know it’s helped you get the rest you’ve been looking for. We really appreciate your support and look forward to helping you stay well-rested with more masks in the future.
i havent received my order!
5 juni 2025
Svar från SMUG.
Hello Tracey,
Thank you for your review and for getting back to us via email. We’re sorry again that your original order didn’t arrive as expected.
Although Royal Mail marked the parcel as delivered on 7th June, we really appreciate you confirming the address details and checking with neighbours. As discussed, we’ve now arranged for a replacement to be sent out to you.
Thanks again for your patience, and please don’t hesitate to get in touch if there’s anything else we can help with.
Fantastic Customer Service
Fantastic Customer Service
Sorted out my order for me very quickly, really appreciated your help. Things like that mean so much. Would highly recommend*****
2 juni 2025
Svar från SMUG.
Hello Sarah,
Thank you so much for your kind words. We’re really pleased we could sort your order quickly and that you had a positive experience with our customer service.
It truly means a lot to us to know it made a difference — and thank you for the recommendation!
Nice, but…..…
Pretty shower cap made of quality material, but way too skimpy. Squashed my head and hair so had to go back. Delivery was very slow (items arrived about 2 weeks after order
26 maj 2025
Svar från SMUG.
Hello Dorothy,
Thank you for your feedback. We’re pleased to hear you liked the look and quality of the shower cap, though we’re sorry to hear the fit wasn’t quite right for you.
Regarding the delivery, we’ve looked into this and can see your order was placed on Friday 23rd May, shipped on 27th May (following the bank holiday weekend), and Royal Mail tracking confirms it was delivered on 29th May — well within our usual delivery timeframe. We’re sorry for any confusion around this and appreciate you bringing it to our attention.
Thank you again for your order, and if there’s anything further we can do, please don’t hesitate to get in touch.
I have had a few smug eye masks in the…
I have had a few smug eye masks in the past I think the raised area for the eyes is perfect for eye movement in the sleep and protecting eye lashes!
I found the Smug on line site quite easy to use my order was delivered promptly!
The design has changed since my last ones used it had a running machine stitch around the outside edge taking me a few sleeps to get used to!
The elastic and Velcro stap have remained the same which I’m glad about (encased elastic in a fabric are useless too tight for months then baggy)
I went in on an order for buy one get one free so I must of done something/read instructions wrong as only received the one! My fault not Smug!
13 maj 2025
Svar från SMUG.
Hello Jacki,
Thank you so much for your detailed review and for being a loyal SMUG customer. We’re delighted to hear you’re happy with the fit of our masks and that you continue to enjoy the adjustable strap design. It’s also great to hear your order arrived promptly and that you found our website easy to use.
Regarding the buy one get one free offer — as we mentioned in our email, it looks like only one mask was added to your order at checkout, but we’re very happy to send you the free mask now. Just let us know if you’d like the same colour or a different one.
Thank you again for your feedback and ongoing support. We really appreciate it and look forward to hearing from you.
Sleep mask excellent
I wish I had found these ages ago, I have slept so well since receiving my order and the buy one get one free make it a real bargain. My son is using the other one and he is also sleeping better on these light mornings. They were here within a few days.
26 maj 2025
Svar från SMUG.
Hello Dawn,
Thank you for your wonderful review. We’re delighted to hear how well you’ve been sleeping since receiving your order, and that the buy one get one free offer was a great bonus.
It’s great to know your son is also benefiting from his mask, especially with the lighter mornings. We really appreciate your support and hope you both continue to enjoy many restful nights.
Disappointed with new construction
I really loved the sleep mask I bought a few years ago. It was starting to fall apart so I ordered a new one. It is so uncomfortable. The edges have been stitched and then possibly heat sealed in some way? So they feel hard and scratchy. The mask itself feels more bulky and I just couldn't get comfortable wearing it.
30 april 2025
Svar från SMUG.
Hello Helen,
Thank you for your feedback — we’re really sorry to hear that your new mask didn’t meet the comfort levels you previously enjoyed. We’ve made some updates to improve durability, but we never want that to come at the expense of comfort. We’d love the chance to make this right for you, so please get in touch with our customer care team (hello@sleepsmug.com) and we’ll do our best to help.
100% recommend
Second time I've ordered from Smug.
Same product but I live across 2 properties.
The eye mask are brilliant. Super comfy and block the light right out.
Delivery was super quick too.
Would 100% recommend.
28 april 2025
Svar från SMUG.
Hello Sophie,
We’re so glad to hear the sleep masks are working so well for you that you’ve come back for more—comfort and blackout sorted across both homes! Really appreciate the recommendation and kind words.
This product is exactly as described…
This product is exactly as described and I have been sleeping better and it is not only very comfortable to wear, but i feel my eyes are less baggy now with wearing it
6 maj 2025
Svar från SMUG.
Hello Angela,
Thank you so much for your lovely review. We’re really pleased to hear the product is helping you sleep better and that you’re finding it both comfortable and beneficial.
It’s great to know it’s even making a difference to how your eyes feel—what a bonus! We really appreciate your feedback and support.
Svar från SMUG.
Hello Jackie,
Thank you for your kind review. We’re delighted to hear you were happy with the quick, efficient service and that the eye mask was just as described.
So pleased it’s the perfect fit for you—thank you again for choosing SMUG!
Svar från SMUG.
Thank you for your lovely review! We’re so pleased to hear you’re happy with your purchase and that the product lived up to expectations.
We really appreciate your support and hope to see you again soon.
Great customer service
I’ve been using the SMUG products for long time and recently purchased a SMUG product as a gift for a friend. The order has been delivered on time. However, I was not aware of that and I had to contact the customer service team. They replied very quickly and provided me with the requested delivery details. Very helpful and quick resolution of my issue. Thank you very much!
12 maj 2025
Omdöme utan inbjudan
Svar från SMUG.
Hello Maya,
Thank you so much for your lovely review. We’re really pleased to hear you’ve been enjoying SMUG products for a long time, and that your recent gift order arrived on time.
We’re also glad our customer service team could assist you quickly and provide the delivery details you needed. Your kind words mean a lot to us, and we truly appreciate your continued support.
Thank you again!
they didn't deliver my parcel and…
they didn't deliver my parcel and didn't return the money
23 april 2025
Svar från SMUG.
Hello Yuliia,
We’re really sorry to hear that your order hasn’t arrived. We’ve seen your email this morning and will be looking into this as a priority.
Your order was dispatched on 23rd April, so it should have arrived well before now — it’s likely it was lost in transit, and we’ll get this resolved for you as quickly as possible.
Thank you for bringing this to our attention, and sincere apologies for the inconvenience caused.
Smug is a nice company to deal with
Smug is a nice company to deal with and my eye mask is lovely and soft. The only reason I did not give 5 stars is that it is flat against the eyes and squashes my eyelashes.
2 maj 2025
Svar från SMUG.
Hello Tricia,
Thank you for your kind words — we’re so pleased to hear you’ve had a positive experience with us and that you love how soft your eye mask is!
We’re sorry to hear it wasn’t quite the right fit for your lashes. If you haven’t already, we’d love to recommend trying one of our contoured sleep masks, which are specially designed to avoid any pressure on the eyes or lashes.
Thanks again for your feedback — it really helps us improve!
Svar från SMUG.
Hello Alex,
Thank you so much for your lovely review! We’re delighted to hear you’re happy with the quality of your products and that they arrived quickly.
We really appreciate your support and hope to see you again soon!
It was okay
It was okay , but it didn’t protect my lashes which is what I mainly got it for
22 april 2025
Svar från SMUG.
Hello Deborah,
Thank you for your feedback, and we’re sorry to hear the contoured mask didn’t offer the lash protection you were hoping for. Our contoured masks are designed to provide space around the eyes, so we’re disappointed to hear it didn’t meet expectations in your case.
Thanks again for taking the time to leave a review.
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