I found Smug by having a free product a long time ago. Before then I used to struggle to sleep with the light. Since I have been using the sleep masks I get a very restful nights sleep. The masks don’... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Lovely soft eye mask and headband. My daughters have bought a few different ones in the past but they have looked and felt quite cheap and often stitching had come undone but these feel much more prem... Se mer
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I have always loved SNUG's products - the eye masks have a silky smooth material so are really comfy to sleep in. Recently I received 3 items as a Christmas gift, the palm themed hair wrap, shower cap... Se mer
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Ordering and delivery were all fine but the shower cap I ordered wasn’t at all. Quality not great but more importantly it’s tiny. I emailed Support thinking maybe I got a faulty one but apparently n... Se mer
Företagsinformation
Skrivet av företaget
It all started with one genius idea: Keli, our founder, was tired of flimsy, ineffective sleep masks that didn’t block light or protect her lashes. So, she designed her own—a contoured, 100% blackout sleep mask that was comfy, chic, and, frankly, a game-changer. Turns out, she wasn’t alone. Millions of people around the world fell in love with SMUG’s original mask. From there, we didn’t stop—expanding into vibrant designs, wellness must-haves, and beauty essentials to help you sleep, relax, and look fabulous doing it. Today, SMUG offers a wide range of self-care and relaxation products designed to elevate your daily routine. Whether you’re unwinding with our soothing shower steamers, pampering yourself with a crystal glass nail file, or easing tension with a lavender-infused body wrap, we believe in making luxury self-care effortless. We also stock stylish shower caps to keep your hair dry in style, practical wash bags for beauty essentials on the go, and a growing collection of home, beauty, and fitness products. Every SMUG product is created with comfort, convenience, and a touch of luxury in mind, helping you feel refreshed, recharged, and ready to take on the day. Now, SMUG is on a mission to make self-care simple, proving that a little pampering and a great night’s sleep can make life brighter. Ready to join the SMUG revolution?
Kontaktuppgifter
West Street, SM1 1SH, Sutton, Storbritannien
- hello@sleepsmug.com
- sleepsmug.com
4,0
Bra
181 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 95 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Best Contoured Sleep Masks
I love Smug’s contoured sleep masks. So comfy and great quality.
22 april 2025
Svar från SMUG.
Hello Kate,
Thank you so much for your kind words. We’re thrilled to hear how much you love our contoured sleep masks and that you find them both comfortable and great quality.
We really appreciate your support and hope they continue to help you rest well!
Great product and good service
Great product and good service . I like the size of the cushion and the amount of filing in it, compared to to more expensive cushions. This cushion sits comfortably behind one’s neck and is easier to handle.
29 april 2025
Svar från SMUG.
Hello Nazneen,
Thank you for your lovely review! We’re so pleased you’re happy with both the product and our service. It’s great to hear that the cushion on your linen and coconut acupressure mat is the perfect size and filling, making it comfortable behind the neck and easy to handle—especially compared to more expensive options.
We really appreciate your feedback and support
Absolutely brilliant my boys love it…
Absolutely brilliant my boys love it well worth the money to be honest 👍
29 april 2025
Svar från SMUG.
Hello Sabrina,
Thank you for your wonderful review! We’re so happy to hear your boys love their new product and that you feel it’s well worth the money.
We really appreciate your support and hope to welcome you back again soon!
FAB eye masks
Really fast delivery.
Wouldn't buy eye masks from anywhere else. Have been using them for years. 100% recommend.
29 april 2025
Svar från SMUG.
Hello Lauren,
Thank you so much for your fantastic review! We’re thrilled to hear you’ve been a loyal customer for years and wouldn’t shop anywhere else for your eye masks. Your recommendation means the world to us!
Looking forward to continuing to serve you.
Svar från SMUG.
Hello Kim,
Thank you for your kind review! We’re really pleased to hear you’re happy with the product and that it arrived well packaged.
We appreciate your support and hope to welcome you back again soon!
Svar från SMUG.
Hello Donna,
Thank you for your great review! We’re so pleased to hear you found the ordering process easy, your delivery was quick, and you’re happy with the product.
We truly appreciate your support and look forward to serving you again!
Item as described
28 april 2025
Svar från SMUG.
Hello Julia,
Thank you for your review! We’re glad to hear the item met your expectations.
We appreciate your support and hope to welcome you back again soon!
Good products at an extremely good price
Ordered items as additional Birthday present for my daughter. Package arrived quickly and my daughter was very pleased with contents when she opened it yesterday.
Good products at an extremely good price. thanks
25 april 2025
Svar från SMUG.
Hello Rosanne,
Thank you for your lovely review! We’re so happy to hear your order arrived quickly and that your daughter was pleased with her birthday gifts. It’s great to know you found the products to be such good value too!
Thank you again for your support — we really appreciate it!
It has not arrived.
16 april 2025
Svar från SMUG.
Hello Tommaso,
Thank you for your review, and I’m so sorry to hear your order hasn’t arrived yet. Please contact us via hello@sleepsmug.com so we can look into this for you. I can only assume it has been lost in transit as it was dispatched shortly after you placed your order.
We’re here to help and will make sure this is sorted for you. Apologies again for the delay!
It works!
Am really impressed. When the shower cap arrived I was dubious, it looked great but I didn’t expect it to do much for keeping my hair dry. But it does!! Far better than ones I’ve bought in Boots previously. I’m really really impressed.
22 april 2025
Svar från SMUG.
Hello Lucy,
Thank you so much for your brilliant review! We’re thrilled to hear that the shower cap exceeded your expectations and kept your hair dry — even better than others you’ve tried.
We’re so glad you’re impressed, and we truly appreciate your support!
Svar från SMUG.
Hello Rachel,
Thank you for your kind review! We’re so pleased to hear you’re loving the contoured sleep masks and that they fit well and feel comfy to wear.
Wishing you many restful nights!
Product (acupressure mats) quality…
Product (acupressure mats) quality excellent, superb value and quick delivery
22 april 2025
Svar från SMUG.
Hello Carl,
Thank you for your fantastic review! We’re so pleased to hear you’re happy with the quality of the acupressure mats, found them to be great value, and that your delivery was quick.
We really appreciate your support and hope you continue to enjoy your purchase!
Good customer service
Fast delivery, helpful customer service.. quick to respond! Cant comment on bars as yet as are gifts!
Thx
17 april 2025
Svar från SMUG.
Hello Vanessa,
Thank you for your kind review! We’re so pleased to hear you were happy with the fast delivery and found our customer service helpful and responsive.
We hope the gift recipients love their shower steamers, and we really appreciate your support!
Heated wheat pack
Sent the wrong item but was soon sorted out. My daughter loves it thank you!
Thank you for your response, unfortunately I did not receive your email. Have just received today's one though thank you.
14 april 2025
Svar från SMUG.
Hello Emma,
Thank you for your updated review, and we’re so sorry again for the mix-up with your order. We’re glad we were able to get this sorted for you and arrange a replacement.
Thanks also for checking your emails—sometimes they can sneak into the junk folder! We really appreciate your patience and understanding.
Perfect!!
Easy to order, quick to arrive. It's a birthday pressie, but knowing the recipient and her love of the shower, it's going to go down very well! Thanks.
8 april 2025
Svar från SMUG.
Hello Val,
Thank you for your lovely review! We’re so glad to hear your order arrived quickly and that it’s going to make a perfect birthday gift.
We hope they love it, and we’d be thrilled to welcome you back again soon.
Had a slight mix up with my order but…
Had a slight mix up with my order but the team were super helpful (esp Jay) in sending out replacements really quickly in time for my holiday, and also dealing with the original order. Made a tricky situation very easy and the communication was very clear. Thanks again for all your help :)
7 april 2025
Omdöme utan inbjudan
Svar från SMUG.
Hello Asim,
Thank you so much for your kind review! We’re really glad we could resolve the mix-up quickly for you—and we’ll be sure to pass your lovely words on to Jay!
It means a lot to us that you had a smooth experience in the end, especially in time for your holiday. If there’s anything else we can do for you in the future, we’re always here to help.
Soothing Body Wrap
Ordered the soothing body wrap. It has really helped my aches and pains and is comforting. It is scented with lavender oil which I find relaxing. I like how you can use it hot or cold. Will definitely order again
2 april 2025
Omdöme utan inbjudan
Svar från SMUG.
Hello Kayleigh,
Thank you for your lovely review! We’re so happy to hear that your soothing body wrap has helped with aches and pains and that you’re enjoying the relaxing lavender scent. It’s great to know you love the versatility of using it hot or cold too!
We truly appreciate your support and look forward to your next order.
Delivered quickly
Delivered quickly. Not sampled yet as they are gifts for others, so cannot give evaluation.
10 mars 2025
Svar från SMUG.
Hello Mary,
Thank you for your review! We’re glad to hear your order arrived quickly. We hope the recipients love their gifts, and if you get any feedback from them, we’d love to hear it!
Svar från SMUG.
Hello DM-W,
Thank you for your great review! We’re so happy to hear that you’re loving your sleep mask and that it’s both super comfy and super effective at blocking out light.
Wishing you many restful nights!
Just fabulous!
I bought a wash bag for the fabulous ducks print and was so impressed with the pattern, size and quality, I immediately ordered another design. The communication and service were excellent too. I’ll definitely be back when new designs are available and it’s a 5 stars from me!
18 mars 2025
Omdöme utan inbjudan
Svar från SMUG.
Hello Clair,
Thank you for your fantastic review! We’re so pleased to hear that you love the duck print wash bags and were so impressed that you ordered another design straight away! It’s also great to know you had a positive experience with our communication and service.
We truly appreciate your support and can’t wait to bring you more designs in the future!
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