SkyNetHosting.Net Inc. Omdömen 

I used SkyNetHosting for a German reseller hosting service.
After the recent cPanel/WHM security incident, my website, cPanel and WHM access were unavailable for several days. I understand that security incidents can happen, but the way this situation was handled has been extremely poor.
The service was unavailable for days, support response times were extremely delayed, and live chat was either unavailable or placed me in long queues without any useful resolution.
Because of the ongoing downtime and lack of proper support, I submitted a cancellation request for my reseller hosting service at the end of the current billing period. The client area confirms that there is an active cancellation request.

I also opened a ticket asking SkyNetHosting to:

Remove my saved payment method/card from my account
Confirm that no further charges or renewals will be made
Confirm that my cancellation request is active
Provide access to my website files, databases and backups before the service ends

Instead of answering the actual billing and payment request, I received a generic template response about the cPanel security incident, high ticket volume and server stabilization. The response did not confirm that my saved payment method was removed. It did not confirm that no further charges will be made. It did not provide my backup. It did not properly address the billing issue.
There is also no visible option in the client area to remove my saved payment method, even though payments are processed through Stripe. A customer should be able to remove a saved payment method, especially after submitting a cancellation request.
At this point:

My cancellation request is active
My payment method still appears to be stored
My request to remove the payment method has not been properly answered
I have not received clear written confirmation that no further payment attempts will be made
I have not received clear access to my website files, databases or backups

I have now informed SkyNetHosting that if my saved payment method is not removed, or if any future payment attempt is made after my cancellation request, I will escalate the matter to Stripe and my bank.
Downtime can happen. Security incidents can happen. But ignoring billing requests, not giving customers control over saved payment methods, sending generic replies instead of resolving the actual issue, and leaving customers without clear access to their data is unacceptable.
Based on this experience, I cannot recommend SkyNetHosting.

The way you handled the cPanel risk and the subsequent communication was simply terrible. This cost me clients; my clients' websites were offline for several days, and their email was offline for several days. They were unable to run their businesses due to your poor choices.

Never again skynethosting.net, good bye!

OPEN LETTER TO Sagara Kelaniya, Founder & CEO at SkyNetHosting.Net Inc.
LinkedIn: /sagara-kelaniya/

It has now been more than 10 days since the major SKYNETHOSTING server outage began.

Many customers and resellers are still unable to access:

* Websites
* Emails
* Backups
* Customer data
* Hosting accounts

What is even more alarming is the ongoing lack of proper communication, transparency, and realistic updates.

As resellers, we are the ones facing angry clients daily while having almost no information to provide them. Many businesses have already lost customers, revenue, credibility, and critical operational data because of this prolonged outage.

Until today, affected users are still asking basic unanswered questions:

* What exactly happened?
* Is customer data safe?
* Is recovery actually possible?
* What is the REAL estimated timeline?
* Why are there no proper official updates?
* Why are resellers unable to even retrieve their own customers’ data?

A hosting provider is entrusted with businesses’ critical infrastructure and data. In situations like this, communication and transparency are just as important as technical recovery itself.

We are respectfully asking Sagara Kelaniya and the management team to provide:

1. A full transparent explanation of the incident
2. Honest and realistic recovery timelines
3. Frequent public updates
4. Any possible temporary access to backups or raw data
5. A proper recovery and compensation plan for affected customers and resellers

Many of us built our businesses on your infrastructure and have supported SKYNETHOSTING for years. Right now, customers are simply asking for honesty, accountability, and communication.

We hope management will address this situation responsibly before even more damage is done to businesses depending on your services.

I am using skynet reseller. Their server is down for 15 days and no response till now. Just hell my life. All of my clients data here and no one can't access anything including me. Worst service ever in my life. I dont know whats going on.

SkynetHosting - 10 Days of Silence on UK VIP Reseller Account

Review:

"I am writing this to warn other resellers about the current state of SkynetHosting. I have been a customer of their UK VIP Reseller package, but their support has become non-existent.

As of today, I have been ignored for 10 consecutive days regarding tickets #FCN-672-15666 and #HGX-530-51307. For a reseller, this level of negligence is a business-killer. Before they went silent, the communication was rude and lacked any sense of professionalism.

A hosting provider that ignores a 'VIP' partner for over a week is not a reliable company. I am currently facing huge risks with my own clients due to their lack of accountability. Absolute lack of professional ethics. Use them at your own risk."

I have 2 reseller accounts in two servers. My sites are down for one week, no tech support and facing a disaster. No telephone number anywhere and on tech chat nobody currently that is able to say anything that makes sense. I was waiting 3 hours on the queue to talk with someone from the accounting department that responded telling me lies that the server would be up asap. TERRIBLE EXPERIENCE. I HOPE MY DATA IS NOT LOST BUT NOBODY ANSWERS MY TECH SUPPORT TICKETS.

The server was down a week ago and I was like they gonna fix it yesterday after a support ticket and waiting an hour in a chat no response I hope I get money back for this month. i just want to move my clients account if I could have access for a short time

We used to consider this a reliable service provider but several days now we are unable to access our server and are losing a reputation we've worked hard to protect for over a decade. We are losing clients and facing serious threats to our business due to our partnership with SkyNetHosting. They won't respond to emails, calls always hit voice mail. Tickets don't get attended to running into several days. They claim 24 hour support but unavailable on live chat. They keep you queuing on live chat when it comes online and you wait for several hours, when it finally gets to your turn, you send messages without getting any response. I sent messages a day ago after 2 days of waiting for my turn and got no response for over 1 hour. To say I am appalled and disappointed in this provider is an understatement. They've ruined our business. We can't even salvage our reputation at this point. Too bad.

They're not the only company that faced this issue but other providers are back online. This is way too bad. I won't advice anyone to do business with SkynetHosting.

Since the WHM and CPanel CVE I have not
Been able to access any of the servers. I have servers in US and Netherlands and none of them accessible since last week Thursday. Support also not responding to tickets.

The server has been down for almost 1 week and there are no solution until now, and it is affecting the business badly as we are on a reseller hosting. They mentioned it is 90% completed 2 days ago, and there is no update until now!

Skynethosting has destroyed our business and reputation. There is no cooperation, our servers are online but many customers' data is lost.

They are not able to restore. They are not even giving us access to log in to the server.

How can we explain this to our clients? Our clients don't understand this anymore. Where other providers have activated the service within a few hours but they couldn't even do it in 6 days.

At least if they gave access, the client could do his work. The client couldn't do any work at all.

What is the solution to this? If they cannot stabilize even in the next 15 days, who will give us this compensation?

I urge you to find a simple solution instead of harassing us.

I am writing this with an overwhelming sense of frustration and disbelief. It has now been more than a week since our servers went down, and despite repeated assurances, we are still completely offline.

The "echo responses" I have received—meaningless percentages and promised resolution windows that come and go—are insulting. While you provide automated updates claiming work is "90% complete" or "will be resolved in X hours," my business is effectively being destroyed.

The impact of your unprofessionalism and "ghosting" is catastrophic:

Loss of Business: As a small-to-medium enterprise, our clients are our lifeline. We are losing hard-earned contracts every single day the servers remain dark.

Reputational Damage: We are facing severe backlash from our customers who rely on us.

It is a hard lesson learned. We trusted Skynet as a US-based entity, yet your lack of a physical presence or a functional US office suggests otherwise. Furthermore, the business registration information provided for the State of Delaware appears to be inaccurate. Operating under the guise of a US company while providing zero accountability is deceptive and predatory.

Be advised that I am exploring all available avenues, including reporting this to the Delaware Division of Corporations and seeking legal counsel to recover the significant financial damages incurred by this negligence

Used to be good and I was with then for 10 years but are now amongst the worst. Never respondin to queries or tickets and very low skills base and attitude of current crop of support people. Avoid this company at all costs or risk wasting your time for weeks on end trying to get a response let a lone a resolution. This years payment still went out so will need to try to cancel via bank as no response to any query yet still access to my card

Hello, the issue is still not resolved and my server is continuously down. It has been over 5 days now.

My clients and business are being severely affected, and I am facing significant financial loss due to this downtime.

Ticket ID: #CTB-996-58412

Please treat this as extremely urgent and resolve the issue immediately. I need this fixed as soon as possible.

I have been a loyal customer for over 14 years on your USA Reseller VIP plan, and this is by far the most critical and disappointing experience I have ever faced.

For the past 5 days, I have had zero access to my WHM, cPanel, WHMCS, emails, and all hosted websites. This is not just an inconvenience — it has completely disrupted my business operations, caused client dissatisfaction, and resulted in significant financial and reputational loss.

While I understand there was a global security incident (CVE-2026-41940 and CVE-2026-31431), the situation here is extremely concerning because:

Other hosting providers resolved similar issues within hours
Your servers are still down after several days
There is no proper communication or timely updates
Support is not responding on chat or tickets

Ticket Number: #CTB-996-58412

This level of service is unacceptable, especially for long-term clients who have trusted your platform for years. At the very least, you should:

Provide an immediate backup of my full cPanel/WHM data so I can Manage my self
Restore websites (even partially) so businesses can function
Maintain clear and regular communication

Right now, it feels like customers have been left without support during a critical outage. I strongly urge your team to treat this as a priority, restore services as soon as possible, and take serious steps to rebuild customer trust.

I am still hopeful that you will take this feedback seriously and resolve the issue urgently.

I rarely write reviews, but this experience has been extremely frustrating.

We are using this company for reseller hosting, and their service has been completely down since Friday without any prior notice. This has directly impacted our business — we are receiving continuous complaints from our clients, and our team is unable to function at all due to server unavailability.

What’s even more disappointing is the lack of proper communication and transparency. There has been no clear ETA, no proactive updates, and no accountability from their side.

They advertise a 99.9% uptime guarantee, but this kind of prolonged downtime clearly contradicts that promise. As a business owner, this has caused not only financial loss but also damage to our reputation.

I would strongly advise anyone considering this provider to think twice, especially if you are running client projects or a reseller business where uptime is critical.

We are now forced to consider migrating all our services elsewhere due to this experience.

I am a CORPORATE VIP RESELLER (profinser.com) and I am extremely disappointed with SkyNetHosting. My server has been DOWN for days, while their billing panel deceptively shows the account as 'Active'.

I manage critical corporate accounts in Ecuador, and this outage is causing severe business disruption. I have requested Data Portability and Full Backups via Ticket #XTR-535-55878, but I have received no viable solution or access to my clients' information.
Their direct communication channels, including email and WhatsApp, are unresponsive or bouncing back.

This is an unacceptable breach of service. I need my clients' data released immediately so they can maintain their business continuity elsewhere. Avoid this provider if you value your data integrity

Been with Skynethosting for almost 3 years. Since joining I have had daily 1hr service interruptions to all websites for seemingly no reason. Now for the past 5 days every skynet customer has been dealing with complete loss of access or partial access to their sites, as well as their clients. And where is skynet? Posting AI promo vids about their 99.9% "UP TIME" while ignoring customer ticket, not updating any customer on what's going on for 2 days, then Posts a uninformative vague statement about it being a "global issue".... Meanwhile all other competitors experienced zero downtime for said "global issue." Goodbye.

I've been unable to access my WHM and WHMCS panels for 3 days. I understand that we had a global issue with the cPanel/WHM security incident (CVE-2026-41940) and CloudLinux Kernel Vulnerability (CVE-2026-31431), and I know my plan is small, but I've been without emails, website, and WHMCS for 3 days – everything is down. I have cPanel and WHM on other providers, and everything was resolved within hours. I need a healthy backup of my cPanel/WHM to be able to use it on another provider. I can't be offline for this long, even if it's a small plan.

I have been a customer of skynethosting for the last 10 years.

But the last 3 days have been a complete nightmare for me as all sites and services are down and all they give are pretty written replies. I don't see any other hosting companies with this cpanel shutdown.

I have clients who have not done business or been able to reach their customers for nearly 4 days which is totally unacceptable.

I am really disappointed and I cannot even explain how much of headache and damage it's caused to my company.